International Journal of Productivity and Quality Management (IJPQM)

International Journal of Productivity and Quality Management

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2022 Vol.35 No.4

Pages Title and author(s)
429-446Smart services' quality scale
Riham Adel
DOI: 10.1504/IJPQM.2022.122758

Open Access Article

447-472Study on university research performance based on systems theory: systematic literature review
Adhi Indra Hermanu; Mery Citra Sondari; Muhammad Dimyati; Diana Sari
DOI: 10.1504/IJPQM.2022.122777

Open Access Article

473-493A hybrid decision making framework based on fuzzy PIPRECIA-fuzzy EDAS for failure mode and effects analysis
Rajesh Attri; Akanksha Mishra
DOI: 10.1504/IJPQM.2022.122753
494-516Design and validity of a holistic scale for service-quality self-assessments: a case study in service companies
Jasmin Herrera-de-la-Barrera; Claudio Romano Narvaez-Zuñiga; Maria Auxiliadora Iglesias-Navas; Alexander Pulido-Rojano
DOI: 10.1504/IJPQM.2022.122754
517-542The influence of rewards and the organisational environment on employee retention
Álvaro Dias; Sara Barros; Leandro Pereira; Renato Lopes Da Costa; Rui Gonçalves
DOI: 10.1504/IJPQM.2022.122757
543-575National culture, trust, social networking and knowledge sharing within a knowledge-intensive sector: a mediation analysis
Jumana Ziad Al Zoubi; Samer Eid Dahiyat; Ahmad M. Obeidat; Naser A. Aboyassin
DOI: 10.1504/IJPQM.2022.122755
576-598The role of equity in the relationship between job evaluation and employee performance in Jordan Industrial Estates
Mohamed Mahmoud Khtatbeh; Anuar Shah Bali Mahomed; Suhaimi Bin Ab Rahman; Rosmah Mohamed
DOI: 10.1504/IJPQM.2022.122756