International Journal of Productivity and Quality Management (130 papers in press)

Regular Issues

• Green Manufacturing: Detailed Literature Review and Pareto Analysis  
  by Mahakdeep Singh, Kanwarpreet Singh, Amanpreet Singh Sethi 
  Abstract: Indian market is growing globally but with this growth the risk to human life is also increasing as the environment is getting adulterated, this is majorly due to the pollution, this paper focuses on the review on the research of various researchers which is published in prominent journals focused on green manufacturing techniques by manufacturing Industries. Current manuscript focuses to investigate the available literature on green manufacturing (GM) in order to highlight the critical success factors (CSFs) affecting the implementation of green manufacturing. Study shortlists 41 studies that have already pointed the success factors for implementation of green practices. Further, Pareto analysis has been employed to sort and arrange the factors in decreasing order in terms of their occurrences in the literature. After analysis out of total 36 identified CSFs eight CSFs has been named vital few CSFs and 28 as useful many CSFs of green manufacturing.
  Keywords: green manufacturing; GM; critical success factors; CSFs; Pareto analysis.
  DOI: 10.1504/IJPQM.2020.10035053
   
  
• Deployment of Lean Six Sigma DMAIC methodology to improve productivity of a can manufacturing industry  
  by M. Shamsuzzaman, Nadin AlHerimi, Salah Haridy, Ahm Shamsuzzoha, Farah Abumadi, Rasha Al-Jabban, Haya Rami, Joumana Asem 
  Abstract: This study proposes and follows a specific and systematic define-measure-analyse-improve-control (DMAIC)-based Lean Six Sigma (LSS) implementation framework for improving the productivity of a can manufacturing industry. A case study research methodology is adopted and implemented through the proposed LSS framework. The effectiveness of the LSS framework is evaluated in a metal fabrication industry producing metallic cans. It is found that the implementation of the LSS project improves the annual productivity of the company by about 511,992 non-defective products which can successfully lead to an increase in the annual sales of about $25,600. This improvement is expected to maintain an efficient production process, increase customer satisfaction, and enhance companys goodwill and profit. This study is expected to help improving the understanding of how LSS methodology can be implemented in solving quality related problems and offer valuable insights for practitioners in metal can manufacturing industries.
  Keywords: productivity improvement; Lean Six Sigma; LSS; metal can industry; define-measure-analyse-improve-control; DMAIC; Pareto chart; control chart; cause and effect diagram; 5-why analysis; simulation.
  DOI: 10.1504/IJPQM.2021.10041331
   
  
• The Role of Organizational Learning, Entrepreneurship and Innovation towards Firm Performance  
  by Álvaro Dias, MIchelle Gayo, Leandro Ferreira Pereira, Renato Lopes Da Costa, Rui Gonçalves 
  Abstract: Dynamic capabilities enable companies to change and reconfigure their strategies in order to adapt to the ever-changing business environment and maintain a sustainable competitive advantage. Given the importance of dynamic capabilities in today’s economy, the purpose of this study is to understand the role of strategic flexibility as a dynamic capability in the development of organisational capabilities. This study aims to explore the indirect effect between strategic flexibility and firm performance through three organisational capabilities: organisational learning, entrepreneurship and innovation orientation in SMEs. In order to test the conceptual model, we conducted quantitative research using survey data from 180 SMEs. The contributions are twofold. First, we developed a unique and distinctive model to assess the indirect relationship between strategic flexibility and firm performance. And second, we realised the value of organisational learning as a mediating variable as it strengthens the relationship between strategic flexibility and firm performance.
  Keywords: entrepreneurship; organisational learning; innovation orientation; firm performance; dynamic capabilities.
  DOI: 10.1504/IJPQM.2021.10041849
   
  
• Root cause analysis using extended cause-effect chain analysis plus (CECA+) method for cleanroom relative humidity problem in the semiconductor industry  
  by Sri Rahayu Salehan, Rosmaini Ahmad 
  Abstract: This study presents a systematic root cause analysis (RCA) to investigate the relative humidity (RH) problem. The RCA method, known as extended Cause-Effect Chain Analysis (CECA+) is proposed. The method provides a systematic and attractive manner to manage multi-inter relationships of causes and effects of a problem. Based on the solutions idea generation and verification processes, a final solution idea was obtained. The cleanroom RH trend showed significant improvement that it met the specification of fewer fluctuations at
  Keywords: root cause analysis; RCA; extended cause-effect chain analysis plus.
  DOI: 10.1504/IJPQM.2021.10041852
   
  
• EFFICIENCY EVALUATION OF COOPERATIVES AND WINE INDUSTRIES: A STUDY IN SOUTHERN BRAZIL  
  by Guilherme Bergmann Borges Vieira, Carlos Honorato S. Santos, Gabriel Vidor, Roberto Birch Gonçalves, Cintia Paese Giacomello 
  Abstract: This study aimed to comparatively evaluate the efficiency of cooperatives and wine industries located in southern Brazil, using data envelopment analysis (DEA). The input and output definitions were based on literature review about DEA application in the wine sector. Data was collected based on the information available in the sector, resulting from a census research, and complemented by a field study. The results indicated an average efficiency of 0.318, ranging from a minimum of 0.011 to a maximum of 1. The standard deviation was 0.241, showing a coefficient of variation of 75.7%. From the 280 analysed companies, only ten showed efficiency rates equal to 1, which shows a considerable room for improvements. The efficient DMUs were younger and leaner companies. These companies had higher revenues and net profits 2.5 times higher than the total sample. The findings of this research can assist both in the definition of public policies for the wine sector and in the identification of actions to improve less efficient companies.
  Keywords: food industry; agricultural performance; data envelopment analysis; DEA; wine sector; Southern Brazil.
  DOI: 10.1504/IJPQM.2021.10042102
   
  
• The Relationship between Street Food Attributes, Tourist Attitude and Satisfaction towards Revisit Intention: Empirical Evidence from Bangladesh  
  by Mohammad Rashed Hasan Polas, Asghar Afshar Jahanshahi, Mosab Tabash 
  Abstract: The key purpose of the present study is to investigate halal street food attributes which enhance tourist’s intention to revisit those destinations and to discover whether these relationships are mediated by the tourist overall perception and overall satisfaction towards local street food in Bangladesh. The study employs a quantitative method, with stratified random (probability) sampling used to compile a sample of 379 final responses from tourists in Bangladesh. The deductive hypothetical observational method was used in the positivism research approach. Sixteenth hypotheses were formulated to explore the research objectives. Smart PLS 3.2.9 and SPSS V.25 were used to analyse the data gathered from respondents. The results of the study will enable practitioners and researchers to consider the factors that affect the selection of local street food by tourists, which increase the long-term economic benefits of the halal tourism sector in Bangladesh.
  Keywords: street food attributes; attitude; satisfaction; food tourism; halal tourism; Bangladesh.
  DOI: 10.1504/IJPQM.2021.10042105
   
  
• A DMAIC approach for warehouse storage and order picking process improvement  
  by Sharfuddin Ahmed Khan, Dalia Al-Rawi, Muhammad Shujaat Mubarik 
  Abstract: Warehouses play an important role as a linkage of the supply chains. Once the shipment arrives at the warehouse, it becomes the warehouse responsibility to manage the movements and transfers of the goods. The purpose of this paper is to analyse and improve the storage and picking process system. This study implemented a well-known process improvement technique, define-measure-analyse-improve-control (DMAIC), in an international courier companys warehouse, consisting of approximately 60 K sq. ft. with a storage capacity of 60 million pieces. The results show a reduction of approx. 9.9% in cost per order, increased items per picker/hour from 42 to 59 items, time per order fulfilment from 810 minutes to 24 minutes, and improved worker efficiency from 33% to 83%. After implementing our proposed methodology, managers and decision makers saw an improvement in their warehousing operations in terms of efficiency and effectiveness.
  Keywords: warehouse storage; order picking process; DMAIC cycle; process improvement; relationship chart.
  DOI: 10.1504/IJPQM.2021.10042369
   
  
• Barriers to Business Growth in Pharmaceutical SMEs- A Sustainable Perspective  
  by Gyanabrata Lahkar, HARISHANKAR BAIJU, DIVYANSH MARWAHA, Naveen Daniel 
  Abstract: The purpose of this paper is to study the barriers to sustainable business growth in SMEs with special emphasis on Indian pharmaceutical SMEs. Selected barriers are analysed to determine their relationships and relevance. Literature review was conducted to select barriers and identify research gap. Decision making trial and evaluation laboratory (DEMATEL) approach was the primary analysis approach and analytic hierarchy process (AHP) was adopted to calculate consistency of the results. Interrelationship between the selected barriers was established and the key barriers that need to be focused on were determined, namely, the high cost of implementing sustainable alternatives, lack of government support, logistics and lack of access to finances. The causal diagram showing the interrelationship and grouping of the selected barriers will be useful in creating business strategies and evaluation models, particularly in the pharma sector of SMEs. This paper highlights the research gap in the sustainable studies focusing on Indian SMEs in the pharmaceutical sector. DEMATEL approach to conduct barrier analysis has not been done previously in this scenario.
  Keywords: small and medium enterprises; sustainability; DEMATEL; supply chain; analytic hierarchy process; AHO; pharmaceutical SMEs; barrier analysis.
  DOI: 10.1504/IJPQM.2021.10042581
   
  
• The Effect of Green Innovation on Sustainable Performance in SMEs: The Mediating Role of Strategic Learning  
  by Khaled Nawaser, Mohammad Hakkak, Mohammad Amin Aeiny, Ali Vafaei-Zadeh, Haniruzila Hanifah 
  Abstract: The effect of green innovation on sustainable performance has been investigated via analysing the mediating role of strategic learning. The statistical population involves 293 randomly-selected small-and medium-size companies being active in the field of chemical products in Eshtehard industrial town in Iran. Results verify that green innovation, both directly and indirectly, affects sustainable performance of the chemical industry through the strategic learning mediator variable. Our study also provides chemical industry stakeholders a theoretical innovative framework to figure out the impact of green innovation on sustainable performance by emphasising on strategic learning. Limitations of the study are indicated and directions for future research are noted.
  Keywords: sustainable performance; green innovation; strategic learning; chemical industry.
  DOI: 10.1504/IJPQM.2021.10042821
   
  
• Quality Management System Framework for Construction Companies in the Kingdom of Saudi Arabia  
  by Bambang Trigunarsyah, Ammar Moohialdin, Muhammad Saiful Islam 
  Abstract: The construction sector in Saudi Arabia is the largest and fastest-growing market in the Gulf region. However, there are considerable quality service gaps that affect the overall performance of the construction projects. Achieving a high quality for construction projects is strongly associated with managing interrelated organisational processes and the company-specific practice and culture. Under this context, this paper develops a quality management system (QMS) for Saudi construction companies. The QMS is developed based on three primary sources: literature review, case studies on real-world practices of QMS implementations in Saudi Arabia and ISO 9001. The study results demonstrate that the application of the QMS needs to consider five main components: top management commitment, facilitation of QMS application, company and project-based QMS, and evaluation and correction. The proposed QMS model can equally be implemented in culturally and economically similar countries like KSA.
  Keywords: construction industry; quality management system; QMS; company-based QMS; Saudi Arabia; organisational process.
  DOI: 10.1504/IJPQM.2021.10043002
   
  
• The driver factors of CSR web-based disclosure: a cross country study and evidence from Jordan and Saudi Arabia  
  by Husam Ananzeh, Merwiey Al-Aqrabawi, Qutaiba Adeeb Odat, Hashem Alshurafat, Mohannad Al Shbail 
  Abstract: This study represents an important cross-country study that investigates the determinants of CSR web reporting in two developing countries namely, Jordan and Saudi Arabia. The study primary data were manually collected from companies’ websites in the year 2020. This study finds that in Jordan, contrary to Saudi Arabia, a larger board size and the presence of an audit committee can encourage companies to deliver more CSR web-based disclosure. The presence of a CSR committee, on the other hand, is likely to have a positive impact on the level of CSR web-based disclosure in both countries. In addition, in Jordan and Saudi Arabia, large companies are found to deliver more CSR. However, firm profitability is not associated with the level of online CSR reporting and its dimensions in both countries. Moreover, being leveraged is not an incentive for more online CSR reporting in Jordan while, on the other hand, a reduction in firms leverage is likely to be followed by more online CSR in Saudi Arabia. Moreover, neither company age nor liquidity are associated with CSR online reporting in both Jordan and Saudi Arabia. Moreover, in both countries, environmentally sensitive companies are found to adhere to more CSR web-based disclosure.
  Keywords: corporate social responsibility; websites; disclosures; Jordan; Saudi Arabia.
  DOI: 10.1504/IJPQM.2021.10043217
   
  
• Ranking the Performance of Public Sector Banks by Fuzzy AHP and Fuzzy TOPSIS in Balanced Scorecard Framework: An evidence from India  
  by DEERGHA SHARMA, PAWAN KUMAR 
  Abstract: The present study has evaluated the performance of ten public sector banks operating in India using the fuzzy multi-criteria decision-making (FMCDM) approach under the balanced scorecard (BSC) framework. For this purpose, 17 performance indicators are chosen which were further sub-categorised into four perspectives of the BSC through the questionnaire-based expert’s opinion using the Delphi technique. Furthermore, the relative weights of the selected performance indicators were estimated by employing the Fuzzy AHP. Later, Fuzzy TOPSIS was used to rank the public sector banks. Analysis and therefore, results pointed that customer perspective is the most preferred dimension of BSC, and employee satisfaction has the highest priority among all performance indicators. Moreover, Bank of Baroda is found as the best performer among ten selected banks as per the analysis on ranking. The originality of the research is to appraise the performance of selected banks by adopting the BSC-MCDM approach in Fuzzy environment.
  Keywords: performance evaluation; multi-criteria decision making; fuzzy AHP; fuzzy TOPSIS; balanced scorecard; BSC; India.
  DOI: 10.1504/IJPQM.2021.10043303
   
  
• Gap Analysis Based on TQM Criteria Using BWM- IPA Hybrid Method: a Case Study  
  by Saeid Sadeghi Darvazeh, Maghsoud Amiri, Farzaneh Mansouri Musolu, Masoomeh Sadeghi, Yaser Goldust, Sara Moslemi 
  Abstract: Despite the importance of paying attention to TQM criteria on organisational productivity and performance, many managers still do not clearly understand how to identify and analyse gaps concerning TQM criteria. This study aims to provide a map-road to show how the managers can evaluate and analyse the gap in TQM criteria and then provide some practical strategy to eliminate the identified gaps. To this end, Alpha Gas Refinery Co. has been selected as a case study, and the data collected from the six managers and experts of the company to determine the current and ideal situation of the company concerning TQM criteria. To analyse data the best worst method (BWM) was used and the degree of current and ideal performance has been calculated. Then, the gap between the current and the ideal situation was determined using the importance-performance analysis (IPA) technique. Finally, some practical strategies are proposed to reduce gaps.
  Keywords: total quality management; TQM; gap analysis; best worst method; BWM; importance-performance analysis; IPA; oil and gas industry.
  DOI: 10.1504/IJPQM.2021.10043330
   
  
• Drivers of service productivity in the hospitality industry: A customer perspective  
  by Thu Ha Nguyen, Anh Tu Thi Le, Truong Trong Hoang 
  Abstract: The Industrial Revolution 4.0 not only poses new challenges for hotel managers, but also opens up new data sources and potential analysis methods for research on service productivity and customer satisfaction. To explore determinants of tourism productivity from the customers perspective, more than 2,700 reviews on Booking.com related to 21 luxury hotels in Vietnam were included in the integrated analysis process to make the most of both numerical and textual data. The findings of content analysis elucidated the basic and hidden dimensions of service that contribute to raising output of productivity customer satisfaction. Besides, the comparison between the perceptions of the two main customer groups showed interesting differences between Asians and westerners. The study provides valuable suggestions for hotel managers to improve service productivity through enhancing customer satisfaction drivers and proposes to scholars a potential method for big data research and an approach to tourism service productivity.
  Keywords: tourism service productivity; customer satisfaction; customer online reviews; hospitality; tourism industry; hotel industry; tourism employees; content analysis.
  DOI: 10.1504/IJPQM.2021.10043349
   
  
• Six Sigma-Oriented Methodology for Multivariate Capability Analysis to Measure Service Quality in Virtual Education Environments  
  by Rister J. Barreto Pombo, Roberto Herrera 
  Abstract: Online education programs have become increasingly ubiquitous in the last few decades. This phenomenon has created the need for properly assessing service quality in virtual education environments. Traditional methods focus only on the technical aspects of online education, or manufacturing-like service transactions, thus neglecting vital factors that influence perceived service quality, such as human behaviour, support activities and administrative responsiveness. This paper proposes a service quality evaluation methodology for virtual education environments, incorporating elements from the Six Sigma methodology and multivariate capability analysis. The results show that implementing a Six Sigma approach in virtual education could provide the tools for decision-makers to direct their efforts to key quality-related aspects in order to improve student satisfaction levels and perceived service quality.
  Keywords: virtual education; service quality; Six Sigma; multivariate capability index.
  DOI: 10.1504/IJPQM.2021.10043566
   
  
• Identifying & Improving Customer Preferences of Frozen Tuna for the Export Market  
  by Elia Oey, Pande Putu Maharani Puspitasari, Fransiska Fransiska, Johanes Ronaldy Polla 
  Abstract: Understanding customers’ needs is crucial. This is even more important for global markets and when the products need special supply chain such as frozen tuna. Indonesia plays an important role in the global tuna market. To maintain that position, it is important for Indonesian tuna exporters to understand their consumers need. This research used a combination of literature study and brainstorming with tuna experts to generate export customer attributes, called TunaQual. The study used a frozen tuna exporter in Jakarta Port as show case on how improvement can be conducted. It assessed the performance of the company against other Indonesian tuna suppliers using simultaneous importance performance analysis (SIPA) and quality function deployment (QFD). Action plans to improve current marketing and operation of the company were then generated. In addition, 23 attributes categorised under six groups was proposed as TunaQual, which should give guidelines for Indonesian frozen tuna exporters in general.
  Keywords: customer attributes; frozen tuna; TunaQual; quality function deployment; QFD; simultaneous importance performance analysis; SIPA.
  DOI: 10.1504/IJPQM.2021.10043652
   
  
• Business sustainability of small coffee shop: The role of leader and quality  
  by Mukhamad Najib, Farah Fahma 
  Abstract: The rapid growth in the number of coffee shops in Indonesia and the increasingly fierce competition in that space presents a challenge for small independent coffee shops. To survive and have a sustainable business, small coffee shops must compete in a crowded market. One strategy to maintain a sustainable business is to meet and exceed customer expectations by providing exemplary service. This study analyses the influence of a quality-oriented culture and service quality on business sustainability and the role of leadership in achieving a quality culture, service quality and business sustainability. A total of 110 coffee shop owners and managers in Bogor, Indonesia, comprised the study sample. We analyse the relationship between variables using a structural equation model with partial least squares (SEM-PLS) approach. The results reveal that a leader significantly affects the establishment of a quality-oriented culture and actual service quality. Furthermore, our research also shows that having a quality culture and maintaining a high level of service quality significantly affect business sustainability. We provide several managerial implications and policy recommendations based on these results.
  Keywords: Indonesia; quality culture; service quality; small coffee shop; SEM-PLS.
  DOI: 10.1504/IJPQM.2021.10043881
   
  
• Convergence of Quality and Productivity in Start-up Enterprises: Analysis of Divergent Value Perspectives  
  by Rajagopal Rajagopal, ANANYA RAJAGOPAL 
  Abstract: This study analyses the impact of customer segmentation, customer acquisition and retention, and customer behaviour on the organisational growth and performance of the start-up enterprises (SUEs) in Mexico. SUEs tend to gain more market share by implementing customer-centric approach through various cognitive variables. These variables include customer acquisition, brand promotion, referrals, brand loyalty, purchase intention, self-perception (me-too-feeling), product referrals, and repeat buying behaviour. Information gathered from 308 respondents was admitted to the data analysis process. In all, information from 88% of respondents was considered for data analysis. This study reveals that most SUEs focus on customer-centric market segments within niche (minimum viable segments) to increase marketing efficiency by generating pre-emptive consumer behaviour. The performance of an SUE is determined by customer acquisition approaches, target segmentation, consumer confidence, product referrals, and purchase intentions towards innovative products.
  Keywords: entrepreneurial productivity; quality constructs; customer-centric approach; customer segmentation; customer buying behaviour; value co-creation; start-up enterprises; SUEs.
  DOI: 10.1504/IJPQM.2021.10043982
   
  
• Project Management Ethics and Corporate Reputation: The Mediating Role of Employee satisfaction  
  by Najim Najim, Mohammad Alhmeidiyeen, Naser Abuyassin, Jasser Al-Nasour 
  Abstract: This study seeks to explore the impact of project management ethics on the corporate reputation. Project management ethics included five dimensions: the first four dimensions (responsibility, respect for commitments, fairness, and honesty) were taken from the project management ethics code issued by the American project management institute, with a fifth dimension being ethical citizenship proposed by the researchers. The study also sought to determine the impact of employee satisfaction as a mediating variable on the relationship between project management ethics and company reputation. The study was carried out on the Greater Amman Municipality (the capital of Jordan), which is characterised by a number of projects implemented in many sites by its engineering units. The number of respondents participating in the study sample was 112 respondents, including engineers, technicians, and administrative employees. The results of the study confirmed that all dimensions of project management ethics had a positive impact on the company’s reputation, with the exception of ethical citizenship, which had no significant impact on the corporate reputation. Also, employee satisfaction as a mediating variable had a significant impact on the relationship between ethics and the corporate reputation.
  Keywords: project management; ethics; PMI code of ethics; corporate reputation; employee satisfaction.
  DOI: 10.1504/IJPQM.2021.10043994
   
  
• Fuzzy inference system for a bilevel quality assessment optimization model  
  by Georgii Pipiay, Liudmila Chernenkaya, Vladimir Mager 
  Abstract: In the context of the industry digital development, producers are required to improve all elements of the product life cycle, and in particular, the monitoring and assessment of product quality, since the degree of all stakeholders’ satisfaction depends on this. In order to select right models for product quality monitoring and assessment, it is necessary to identify sources of the measured or evaluated information. This problem requires the development of flexible systems for processing and analysing primary information that can take into account heterogeneous information in the production process. In this paper, a fuzzy inference system is proposed for solving the task of bilevel product quality optimisation at the production stage, and fuzzy partial indicators of product quality are obtained, including the possibility of using these product quality indicators to solve the task of bilevel product quality optimisation. In the presented work, methods and approaches will be proposed for solving the problem of assessing product quality.
  Keywords: quality assessment methodology; bilevel optimisation; partial criteria; objective functions; fuzzy inference system.
  DOI: 10.1504/IJPQM.2021.10044275
   
  
• Knowledge-Sharing’s Facilitating Role: Innovative Performance and Total Quality Management  
  by Rawa Hijazi  
  Abstract: Within the field concerning innovative performance (IP), which is extensive in its research, a wealth of research has zoned in on the encouragement of IP within a given workplace via total quality management (TQM), a concept that allows individuals to foster cooperation and ability to enhance IP (alongside knowledge-sharing [KS]). In mind of the above, 213 employees at Jordanian ISO 9000-certified SMEs participated in this study, with structural equation modelling (SEM) employed to analyse the ways in which IP was influenced by KS. The results show that the relation between TQM and IP is partly controlled through KS, such that it is necessary to recognise TQM as a multi-factorial problem, rather than selectively choosing individual factors, and that in order to facilitate more innovative performance, KS needs to further complement total quality (TQ).
  Keywords: total quality management; TQM; knowledge-sharing; innovation performance; project-based organisations; PBOs.
  DOI: 10.1504/IJPQM.2021.10044423
   
  
• The Role of Barriers to TQM Success: A case study of Deming Awarded Industry  
  by ANKESH MITTAL, PARDEEP GUPTA, Vimal Kumar, Pratima Verma 
  Abstract: The aim of this paper is to explore the importance of the barriers encountered during TQM implementation in the context of Deming awarded industry in India. Based on the literature review, and expert opinions, ten barriers have been identified. Consequently, expert judgement has been engaged through the AHP approach to determine the role of each barrier. The result reveals that the lack of leadership is the top positioned and significant barrier with the highest global weight of 30.77% chased by lack of communication with the global weight of 19.68% and hindering the winning Deming Award. The findings of this study will facilitate researchers, consultants, policymakers, and decision-makers to implement TQM efficiently. In addition, the findings will assist the stakeholders to find the weight of importance of different barriers. Accordingly, they will make a plan to overcome the major TQM barriers which will increase the success rate of TQM implementation.
  Keywords: Deming awarded organisations; total quality management; barriers; analytical hierarchy process.
  DOI: 10.1504/IJPQM.2021.10044426
   
  
• PROCESSING OF TURKEY CHEST AND THE IMPLICATIONS OF LEAN PHILOSOPHY  
  by Fernanda Schwanke-Bianchet, Luiz Henrique Maisonnett, Micheli Zanetti, Everton R. Breitenbach, Francisco R. S. Machado Junior, Josiane M. M. De Mello, Marcelo F. Costella, Francieli Dalcanton 
  Abstract: The aim is to apply the lean philosophy in the Turkey breast processing operations of a slaughterhouse, seeking to reduce waste, lead-time, and total processing time. The study was developed based on action research and a case study. It was possible to apply six Kaizens as lean application tools. Besides, the lead-time value and the total processing time were calculated before and after implementing the raised opportunities. The deployment of the lean philosophy at the company promoted a reduction of 1.6% in lead time and 76.8% in the total processing time of the Turkey breasts. The study may support other poultry slaughterhouses and the food industry in general in deploying the lean philosophy. Regarding the theoretical contribution, clear limitations consider the type of product, perishability, restrictions imposed by legislation, and quality control, which generate differences among companies in the food industry.
  Keywords: lean production; food industry; Turkey breast; lead-time.
  DOI: 10.1504/IJPQM.2021.10044484
   
  
• Application of MCDM tool for analysis of factors influencing integration of Industry 4.0 with Agile Manufacturing  
  by Sunantha M, Akanksha Akanksha, Samiksha Meshram, S. Vinodh 
  Abstract: The automotive sector usually has a benefit due to commonality of vehicle parts, but planners still find it difficult to keep a balance. From one vendor to different vendors, they must meet niche demands. To keep a balance between these differences, cost effectiveness and ensuring product quality is a big challenge for them. For this, they need to ensure integration between customer and manufacturer at various stages i.e., design, manufacturing, sales, and marketing, etc. Overcoming all limitations without technological advancement is technically not possible for the firms. Thus, this problem helps in the integration of agile manufacturing (AM) and Industry 4.0. Industry 4.0 could make firms more competitive and profitable by increasing flexibility and productivity. The identified factors are prioritised using multi criteria decision making (MCDM) tool. The outcome of this work will be helpful in assisting the firms to become more agile using Industry 4.0.
  Keywords: Industry 4.0; agile manufacturing; AM; internet of things; industrial internet of things; augmented and virtual reality; enterprise resource planning.
  DOI: 10.1504/IJPQM.2021.10044817
   
  
• Identifying and Evaluating barriers for healthcare waste management: An Integrated Approach  
  by Abhishek Raj, Cherian Samuel 
  Abstract: The World Health Organization (WHO) identified healthcare waste as highly infectious and threatening the environment and human health. India’s current healthcare waste management system has certain limitations, which lead to ineffective waste handling practices. So, proper healthcare waste treatment is becoming mandatory for the environment and safety. Healthcare waste management (HCWM) requires efficient collection and segregation of waste for proper disposal. The paper approaches the healthcare sector’s issues and challenges in treating and managing healthcare waste. Interpretive structural modelling (ISM) was used to find the design requirements, which were transferred to QFD for prioritising. Results from ISM and QFD indicated that government support and policies, awareness, training and workshops, high priority to waste management issues, and support of top authorities have significant implications on people and society. This analysis will provide a result that will help the stakeholders implement healthcare waste management
  Keywords: healthcare; waste management; interpretive structural modelling; ISM; quality function deployment; QFD; India.
  DOI: 10.1504/IJPQM.2022.10044981
   
  
• Evaluating MFCA-Based System Framework for Performance Improvement in Ceramic Tile Manufacturing Industry  
  by Harshad Santoki, G.D. Acharya, Shailee Acharya 
  Abstract: In this paper, the applicability of material flow cost accounting (MFCA) is demonstrated using a case study of ceramic tile manufacturing units located in the Morbi ceramic cluster. This study illustrates the entire process of MFCA implementation, from data collection to MFCA calculation to waste-reduction initiatives. The objectives of this study were to find ways to reduce material waste and losses, and enhance material and energy efficiency. The case studys findings suggest that MFCA is a useful tool that aids decision-makers in making better and more accurate decisions, resulting in long-term cost savings and improvement. Following the conclusion of the MFCA analysis, techniques for reducing losses and improving the production process were established. The outcomes of this study may motivate other SMEs to apply the MFCA approach to improve manufacturing system performance, and the framework provided by this study will potentially help other ceramic tile manufacturers implement it.
  Keywords: material flow cost accounting; MFCA; system framework; performance improvement; ceramic tiles manufacturing; small and medium sized enterprises; SMEs.
  DOI: 10.1504/IJPQM.2022.10045068
   
  
• Benefits of the changes of ISO 9001:2015 on the organizational performance  
  by Sara OUCHAMA, Badr Dakkak, El Hassan Irhirane 
  Abstract: ISO 9001 is the international standard that specifies the requirements for quality management systems. Organisations implement the requirements of the standard to demonstrate their ability to provide products that meet customer requirements. Since September 2015, a new version has been installed. The objective of this document is to list the changes implemented by the new version of ISO 9001 and identify the impact of each change on the four axes of the Balanced Scorecard, it contains a comprehensive list publication that have already dealt with this subject. The study proposes a new approach to analysing the relationship between changes and performance, a comprehensive and multidimensional approach that brings together all the factors that influence this correlation. The analysis of 122 articles reveals that there is a positive relationship between the two areas in general, but does not allow us to decide on the impact of each change on organisational performance.
  Keywords: total quality management; TQM; ISO 9001:2015; balanced scorecard; global performance; organisation context; leadership; knowledge management; risk-based thinking.
  DOI: 10.1504/IJPQM.2022.10045306
   
  
• A framework for best organizational practices, from implementation to certification in Quality Management Systems  
  by Andrés Sanchez-Comas, Alexander Troncoso-Palacio, Tatiana Arrieta-Barrios, Luz Vásquez-Osorio 
  Abstract: Due to the high competitiveness companies face to occupy positions as world business leaders. They must develop strategies to improve their processes while implementing the certification in quality management systems under the ISO 9001 standard. This paper is based on a systematic analysis of the requirements of the standard ISO 9001 and recognised methodologies worldwide in process improvements, such as lean manufacturing, business process reengineering, Lean Six Sigma, and business process management. In which a framework of best organisational practices was designed. Here it was possible to identify some activities of the certification processes that could be improved using this framework when implementing a management system. So that it can be used as a control concept to increase the probability of obtaining processes that promote quality from the implementation of the QMS.
  Keywords: business process management; framework to improve processes; management systems certification; QoProcess; quality systems implementation.
  DOI: 10.1504/IJPQM.2022.10045393
   
  
• The Mediating and Moderating Effect of Total Quality Management Practices on the Association between Strategic Planning and Competitive Advantage: The Case of Railway Sector  
  by Tryson Yangailo 
  Abstract: Empirical studies that have investigated the association between strategic planning and competitive advantage have presented mixed results with some studies indicating that strategic planning is an approach for achieving competitive edge over rivals, while other studies have failed to find the link between the two. This study endeavoured to settle and understand the relationship between strategic-planning and competitive-advantage by including some practices of total quality management on the very relationship using 192 sample-data collected using questionnaire from management employees of Tanzania Zambia Railway Authority. The study contributes to literature by determining mediation effect of quality-results and moderating effect of education and training on strategic-planning and competitive-advantage. Model-fit, validity and reliability were verified using regression-analysis, principal-component-analysis, and factor-analysis using Jamovi. The results present significant-positive association between strategic-planning and competitive-advantage.
  Keywords: strategic planning; quality results; education; training; mediation; moderation; competitive advantage.
  DOI: 10.1504/IJPQM.2022.10045473
   
  
• Customer acceptance of smart grid technology: A bibliometric literature review  
  by Archana Archana, Ravi Shankar, Mohd Adil 
  Abstract: As a part of technology acceptance studies, customer acceptance of smart grid technology is important for its successful implementation. The worldwide implementation of smart grid technology has increased the attention of researchers in this realm. However, a thorough bibliometric analysis of customer acceptance for smart grid technology has not been carried out so far. Hence to address this gap, the present work aims to provide the current scenario of research pertaining to the customer acceptance of smart grid technology. The bibliometric data from the year 2012 to 30 May 2021 was extracted from the Scopus database. Bibliometric analysis and network analysis were applied to obtain the research trends, contributing authors and nations working in the domain of customer acceptance of smart grid technology. Also, topic modelling technique was applied in the selected literature which eventually extracted six different topics. Further, the extracted topics led us to develop a conceptual framework for customer acceptance of smart grid technology. The framework will help the practitioners, policymakers and the government to formulate long term strategies for the successful adoption of smart grid technology.
  Keywords: smart grid; bibliometric analysis; technology acceptance; latent dirichlet allocation; sustainability.
  DOI: 10.1504/IJPQM.2022.10045676
   
  
• Using sustainability as a way to shape insurance industry: Development of conceptual framework  
  by Nikhil Dogra, Mohd Adil, Asad Ullah 
  Abstract: The purpose of this study is to propose a holistic framework for sustainable insurance. We identified the key indicators that affect insurance sustainability followed by an investigation into the contextual relationships among them. Based on an in-depth review of literature and ranking by 93 experts, a total of nine key indicators of sustainable insurance were identified. Then, modified total interpretive structural modelling (m-TISM) was employed to investigate the inter-relationships amongst the identified sustainability indicators. The findings indicate that environmental concern and social sustainability are the key indicators with high driving power. This study is novel in its approach as it offers valuable insights for academicians and practitioners by proposing a holistic framework of sustainability.
  Keywords: insurance industry; sustainability indicators; modified total interpretive structural modelling; m-TISM; environmental concern; MICMAC.
  DOI: 10.1504/IJPQM.2022.10045693
   
  
• Evaluation of Airline Catering Supply Chain Practice Effectiveness using Fuzzy Logic  
  by Dhaarsan Rajaratnam, Funlade Sunmola 
  Abstract: Many organisations have realised significant benefits after implementing best supply chain practices and there are important lessons to be learnt across industry sectors, including in the airline catering industry. The airline catering industry is facing intense pressure to improve its service performance. An appropriate evaluation of supply chain practices will help in implementing effective practices to strengthen competitive position. This paper presents a conceptual model and methodology for assessing the effectiveness of supply chain practices in the airline catering industry, using fuzzy logic. The model is developed primarily from performance attributes, practice categories and supply chain practices specified in the SCOR framework. A supply chain practice effectiveness index is computed using the model, which reflects the current practice status of an airline catering supply chain. The model is illustrated using a case study. The methodology also helps in identifying weak performing practices. Areas of future work are suggested.
  Keywords: supply chain practice; practice effectiveness; SCOR; fuzzy logic; airline catering supply chain.
  DOI: 10.1504/IJPQM.2021.10045812
   
  
• Development of a hierarchical model for significant barriers in grinding technology using integrated AHP-TISM approach  
  by Kamal Kishore, Manoj Sinha 
  Abstract: Presently, manufacturing industries is facing acute global competition based on technological advancement and resource availability. Therefore, it is essential to unearth barriers and enablers that hinder and promote the unexplored potential of the grinding technology. Grinding is always a high stake process where even a minute error can convert a product into a scrap. Based on the extant literature and expert’s opinion, the present work initially identified eight barriers related to the grinding process. Further, using analytic hierarchy process, six significant barriers have been selected out of the earlier identified eight barriers. Additionally, the total interpretive structural modelling (TISM) based model incorporating the six key barriers has been developed that explains the relationship between these selected barriers, which essentially hinder the usage of the true potential of the grinding process. The developed TISM model indicates that conventional technology in the grinding industry primarily affects the cost of the manufactured products.
  Keywords: grinding; sustainable grinding; analytic hierarchy process; AHP; total interpretive structural modelling; TISM; barriers.
  DOI: 10.1504/IJPQM.2021.10045859
   
  
• Improving productivity in SMEs with the implementation of Six Sigma. Human Resource Management implications.  
  by Franca CANTONI, Roberta Virtuani 
  Abstract: This paper analyses the implications that Six Sigma can induce in the management of human resources and in the quality of work organisation in SMEs, a field of investigation not yet adequately explored by the scientific literature. The case of two SMEs (a manufacturing and a service company) engaged in different phases of Six Sigma application and operating in different industries is reported. After initial reluctance and resistance, Six Sigma stimulated the creation of a culture of continuous HR motivation and accretion.
  Keywords: Six Sigma; data culture; DMAIC; change management; quality management; motivation; decision-making; HR.
  DOI: 10.1504/IJPQM.2022.10046015
   
  
• Improving Warehouse Capacity, Productivity and Sustainability  
  by Yudi Fernando, Muhammad Adib, Ika Sari Wahyuni-TD, Yousif Omar 
  Abstract: This study aims to examine warehouse capacity utilisation, productivity and sustainability. The methods used in this study are the symptom versus problems approach (SVP), mathematical computation and simulation. By using SVP, it is confirmed that space utilisation is the source of warehouse productivity. The rate of the current warehouse is calculated using the Frazelle model, and it proves that the existing warehouse layout is under-utilised. Improvements and storage utilisation rates will then be calculated. The simulation method runs the improved warehouse layout with its main activities using the Anylogic software. With simulation, the new design layout would be adequately visualised, including the main activities and areas of operating with its throughput. Our study has suggested that complying with sustainability features and guiding low carbon warehouse principles will assist the company one step further compared to competitors.
  Keywords: productivity; symptom versus problem; SVP; frazelle model; anylogic software; warehouse; sustainability.
  DOI: 10.1504/IJPQM.2022.10046115
   
  
• Management accounting system and managerial performance in an emerging market: a mediation-moderation model  
  by Malik Abu Afifa, Hien Vo Van, Trang Le Hoang Van 
  Abstract: This paper explores the relationship between management accounting systems (MAS) characteristics and managerial performance in the context of technology development and increasing competitive pressure in Vietnam. Based on quantitative analysis techniques with 272 questionnaires answered by middle managers, the study results provide many interesting things. Firstly, MAS characteristics (scope, timeliness and aggregation) are simultaneously influenced by environmental factors such as technology and competition based on contingency theory. Secondly, the characteristics of MAS (broad scope, timely and aggregated information) had a significant effect on managerial performance while integrated MAS is not. Further analysis shows that technology and competition have an indirect influence on managerial performance through the mediating role of MAS characteristics (broad scope and timeliness information). A rather interesting finding that the effect of MAS timeliness on managerial performance is only moderated by perceived environmental uncertainty. Finally, the study also provides some implications, limitations and recommendations for future research.
  Keywords: management accounting system; MAS; managerial performance; technology; competition; environmental uncertainty; contingency theory; Vietnam.
  DOI: 10.1504/IJPQM.2021.10046313
   
  
• Using sustainability as a way to shape insurance industry: development of conceptual framework  
  by Nikhil Dogra 
  Abstract: The purpose of this study is to propose a holistic framework for sustainable insurance. We identified the key indicators that affect insurance sustainability followed by an investigation into the contextual relationships among them. Based on an in-depth review of literature and ranking by 93 experts, a total of nine key indicators of sustainable insurance were identified. Then, modified total interpretive structural modelling (m-TISM) was employed to investigate the inter-relationships amongst the identified sustainability indicators. The findings indicate that environmental concern and social sustainability are the key indicators with high driving power. This study is novel in its approach as it offers valuable insights for academicians and practitioners by proposing a holistic framework of sustainability.
  Keywords: nsurance industry; sustainability indicators; modified total interpretive structural modelling; m-TISM; environmental concern; MICMAC.
  DOI: 10.1504/IJPQM.2021.10046314
   
  
• Window analysis and SBM for assessing efficiency of mixing processes in a pharmaceutical industry  
  by Abbas Al-Refaie 
  Abstract: This research integrates window analysis and slack-based model (SBM) in data envelopment analysis to assess the performance of three mixing machines (M1, M2 and M3) in a pharmaceutical industry during 2019. Applying the window analysis, the technical efficiency, pure technical efficiency, scale efficiency, and slack amounts were estimated from the inputs and outputs of same window of the three machines. Results revealed that the technical inefficiencies were due to the scale inefficiency of M1, both the scale and managerial inefficiencies of M2, and managerial inefficiency of M3. Further, the SBM was adopted to estimate the negative input and positive output slacks, which revealed significant reductions in the idle time and scrap amounts are required to enhance efficiencies of the three machines. In conclusion, the proposed procedure for efficiency assessment may provide valuable feedback to managers on how to improve efficiency scores of the three mixing machines, efficiently plan and utilise resources, and boost desired outputs
  Keywords: slack-based model; technical; pure-technical; efficiency; window analysis.
  DOI: 10.1504/IJPQM.2021.10046405
   
  
• The application of quality control circle to improve the PQCDSM quality parameters: a case study  
  by Ankesh Mittal 
  Abstract: The purpose of this study is to demonstrate the possible use of implementation of the quality improvement tool and processes to the management of an Indian manufacturing organisation. A conceptual case study research design methodology has been used in this research paper. The present study gives a step-by-step description of the implementation of the quality circles right from the introduction to successful implementation. This study also demonstrates the utilisation of seven quality control tools in line with the steps of the plan-do-check-act cycle. The company implemented quality control circle initiatives to improve the no-load noise rejection rate of compressors and as a result compressibility with new grade card material has been reduced by 50%, inspection time also reduced by 50%, and no-load rework reduced from 16% to 2% within five months. The novelty of this study is that the difficulties were conferred by the employees who were directly tackled with them and who completely were advanced with the moral influence to resolve them.
  Keywords: quality control circles; continuous improvement; seven QC tools; case study.
  DOI: 10.1504/IJPQM.2021.10046409
   
  
• Improvement of overall equipment effectiveness for manufacturing of ductile iron casting: a case study  
  by Pravin Jadhav 
  Abstract: A case study is taken in ductile iron sand casting foundry to implement various methods to improve manufacturing performance and calculate overall equipment effectiveness (OEE). The OEE is improved in foundry and machine shop for a flange by modification in casting and total productive maintenance (TPM) implementation. Various defects like shrinkage, sand and mould crack are observed in the casting. Among that, shrinkage (46.76%) has maximum contribution towards the rejection of the flange. The new system is developed and calculated OEE of the foundry and machine shop. OEE in the foundry is improved from 72.01% to 77.67%. The relative improvement in OEE is about 7.86% in the foundry. After implementing TPM, 5S in the machine shop, it is observed that machine OEE has been increased from 60.46% to 64.63%, and the relative improvement is about 6.90%.
  Keywords: overall equipment effectiveness; OEE; availability; performance; quality; ductile iron casting; total productive maintenance; TPM; foundry; machine shop; casting; shrinkage.
  DOI: 10.1504/IJPQM.2021.10046410
   
  
• Determinants for labour productivity improvement in hotel service: empirical evidence from Vietnam  
  by Huy Khanh Nguyen, Anh Chi Phan 
  Abstract: Labour productivity improvement is often regarded as the major driver for business development, especially in emerging economies. This paper presents the results of an empirical study to investigate the determinants for labour productivity improvement in hotel service in Vietnam. Statistical techniques such as ANOVA, regression and path analysis are applied to analyse data gathered from 122 hotels in Da Nang a tourism-based city of Vietnam through a questionnaire survey. The analytical results indicate the important roles of both external and internal factors for hotel labour productivity improvement in hotel service in Vietnam. Such factors as the availability of labour force, labour quality, leadership style, management practices, technology application, and capital allocation are found as the critical determinants for labour productivity improvement in hotel service in Vietnam. The analytical results suggest several solutions to hotel managers and local government for labour productivity improvements by enhancing business environment together with focusing on different internal perspectives such as technology application and capital allocation.
  Keywords: labour productivity improvement; hotel service; Vietnam; empirical study.
  DOI: 10.1504/IJPQM.2021.10046411
   
  
• Evaluation of airline catering supply chain practice effectiveness using fuzzy logic  
  by Dhaarsan Rajaratnam 
  Abstract: Many organisations have realised significant benefits after implementing best supply chain practices and there are important lessons to be learnt across industry sectors, including in the airline catering industry. The airline catering industry is facing intense pressure to improve its service performance. An appropriate evaluation of supply chain practices will help in implementing effective practices to strengthen competitive position. This paper presents a conceptual model and methodology for assessing the effectiveness of supply chain practices in the airline catering industry, using fuzzy logic. The model is developed primarily from performance attributes, practice categories and supply chain practices specified in the SCOR framework. A supply chain practice effectiveness index is computed using the model, which reflects the current practice status of an airline catering supply chain. The model is illustrated using a case study. The methodology also helps in identifying weak performing practices. Areas of future work are suggested.
  Keywords: supply chain practice; practice effectiveness; SCOR; fuzzy logic; airline catering supply chain.
  DOI: 10.1504/IJPQM.2021.10046412
   
  
• The impact of fasting on workplace productivity and wellbeing: a review of fasting in Ramadan  
  by Wael Sharafeddine 
  Abstract: The research aims to explore the impact of fasting on employee productivity during the Holy month of Ramadan. Around the globe, millions of Muslims observe this month by fasting for up to thirty consecutive days. Thus, this research will shed the light on ways to improve workplace conditions to promote optimal results for all stakeholders involved. It also gives researchers insight on the efficacy of different organisational practices and policies. The paper focuses on three main elements productivity, emotional wellbeing, and employee preferences. A survey was administered to employees from various industries in Kuwait (N = 201) who were working while fasting. The majority reported that their overall wellbeing was not negative while fasting and that they were satisfied with their current organisational policies. Also, even though fasting affected their concentration at work, they did not feel that they conducted more mistakes and also did not feel that reducing the number of working days/hours would improve their productivity. With almost 90% of respondents reporting that they regularly fast during Ramadan, it is important for policy makers worldwide to take these observations into consideration.
  Keywords: Ramadan; fasting; cultural diversity; productivity; wellbeing.
  DOI: 10.1504/IJPQM.2021.10046413
   
  
• Customer acceptance of smart grid technology: a bibliometric literature review  
  by Archana 
  Abstract: As a part of technology acceptance studies, customer acceptance of smart grid technology is important for its successful implementation. The worldwide implementation of smart grid technology has increased the attention of researchers in this realm. However, a thorough bibliometric analysis of customer acceptance for smart grid technology has not been carried out so far. Hence to address this gap, the present work aims to provide the current scenario of research pertaining to the customer acceptance of smart grid technology. The bibliometric data from the year 2012 to 30 May 2021 was extracted from the Scopus database. Bibliometric analysis and network analysis were applied to obtain the research trends, contributing authors and nations working in the domain of customer acceptance of smart grid technology. Also, topic modelling technique was applied in the selected literature which eventually extracted six different topics. Further, the extracted topics led us to develop a conceptual framework for customer acceptance of smart grid technology. The framework will help the practitioners, policymakers and the government to formulate long term strategies for the successful adoption of smart grid technology.
  Keywords: smart grid; bibliometric analysis; technology acceptance; latent dirichlet allocation; sustainability.
  DOI: 10.1504/IJPQM.2021.10046414
   
  
• Improving productivity in SMEs by the implementation of Six Sigma: human resource management implications  
  by Franca Cantoni 
  Abstract: This paper analyses the implications that Six Sigma can induce in the management of human resources and in the quality of work organisation in SMEs, a field of investigation not yet adequately explored by the scientific literature. The case of two SMEs (a manufacturing and a service company) engaged in different phases of Six Sigma application and operating in different industries is reported. After initial reluctance and resistance, Six Sigma stimulated the creation of a culture of continuous HR motivation and accretion.
  Keywords: Six Sigma; data culture; DMAIC; change management; quality management; motivation; decision-making; HR.
  DOI: 10.1504/IJPQM.2021.10046415
   
  
• Development of a hierarchical model for significant barriers in grinding technology using an integrated AHP-TISM approach  
  by Kamal Kishore 
  Abstract: Presently, manufacturing industries is facing acute global competition based on technological advancement and resource availability. Therefore, it is essential to unearth barriers and enablers that hinder and promote the unexplored potential of the grinding technology. Grinding is always a high stake process where even a minute error can convert a product into a scrap. Based on the extant literature and experts opinion, the present work initially identified eight barriers related to the grinding process. Further, using analytic hierarchy process, six significant barriers have been selected out of the earlier identified eight barriers. Additionally, the total interpretive structural modelling (TISM) based model incorporating the six key barriers has been developed that explains the relationship between these selected barriers, which essentially hinder the usage of the true potential of the grinding process. The developed TISM model indicates that conventional technology in the grinding industry primarily affects the cost of the manufactured products
  Keywords: grinding; sustainable grinding; analytic hierarchy process; AHP; total interpretive structural modelling; TISM; barriers.
  DOI: 10.1504/IJPQM.2021.10046416
   
  
• Factors affecting the skills and overall career development: an empirical analysis among the employees of banking sector  
  by Manuja Garg 
  Abstract: Training and development are the most vital component of any organisation to build efficient and skilled manpower. The training program aims to give the knowledge, instructions, needful skills and instructions to the existing and new employees to perform the particular job. Therefore, this article analyses the various demographic variables related to the employees of the banking sector and their impact has been studied on the various extracted components like internal motivation, training objective and overall career development. It has been found that variables like the age group of the employees and the number of training programs attended by the bank employees have a significant impact on one of the three extracted components.
  Keywords: training and development; T&D; career development; ANOVA; principal component analysis.
  DOI: 10.1504/IJPQM.2021.10046423
   
  
• The impact of fasting on workplace productivity and wellbeing: A review of fasting in Ramadan  
  by Wael Sharafeddine, Randa Diab-Bahman, Abrar Al Enzi 
  Abstract: The research aims to explore the impact of fasting on employee productivity during the Holy month of Ramadan. Around the globe, millions of Muslims observe this month by fasting for up to thirty consecutive days. Thus, this research will shed the light on ways to improve workplace conditions to promote optimal results for all stakeholders involved. It also gives researchers insight on the efficacy of different organisational practices and policies. The paper focuses on three main elements
  Keywords: Ramadan; fasting; cultural diversity; productivity; wellbeing.
  DOI: 10.1504/IJPQM.2022.10046593
   
  
• The Micro-Foundations of Sustainable Entrepreneurship: the Role of Individuals’ Pro-Social Identity and organizational pro-social identity  
  by ASGHAR AFSHAR JAHANSHAHI, Amitab Bhattacharjee, Mohammad Rashed Hasan Polas 
  Abstract: The purpose of this study is to examine the effect of personal pro-social identity and organisational pro-social identity on sustainability-oriented entrepreneurial intention through the use of identity theory. Sustainability-oriented entrepreneurs are those who are able to identify and seize opportunities at the root of environmental dilemma. In order to identify who has more intention of becoming sustainability-oriented entrepreneurs, we investigated the direct effect of individuals’ pro-social identity (personal pro-social identity and organisational pro-social identity) regarding their intention of becoming sustainability-oriented entrepreneurs. Furthermore, we tested the indirect effect of individual identities on sustainability-oriented entrepreneurial intentions by mediating the role of public service motivation. Survey data from 235 Bangladeshi students, who received entrepreneurship training, indicates that individuals with a personal pro-social identity are more likely to translate positive desirability into sustainability-oriented entrepreneurial intentions. Furthermore, public service motivation is underlying mechanism for explaining the association between personal pro-social identity and sustainability-oriented entrepreneurial intentions.
  Keywords: pro-social identity; sustainability; entrepreneurial intention; survey; Bangladesh.
  DOI: 10.1504/IJPQM.2021.10046607
   
  
• Improvement of Overall Equipment Effectiveness for manufacturing of Ductile Iron Casting: a case study  
  by Pravin Jadhav, Sharadchandra Patil, Satyajit Ingawale, Aditi Aljapurkar 
  Abstract: A case study is taken in ductile iron sand casting foundry to implement various methods to improve manufacturing performance and calculate overall equipment effectiveness (OEE). The OEE is improved in foundry and machine shop for a flange by modification in casting and total productive maintenance (TPM) implementation. Various defects like shrinkage, sand and mould crack are observed in the casting. Among that, shrinkage (46.76%) has maximum contribution towards the rejection of the flange. The new system is developed and calculated OEE of the foundry and machine shop. OEE in the foundry is improved from 72.01% to 77.67%. The relative improvement in OEE is about 7.86% in the foundry. After implementing TPM, 5S in the machine shop, it is observed that machine OEE has been increased from 60.46% to 64.63%, and the relative improvement is about 6.90%.
  Keywords: overall equipment effectiveness; OEE; availability; performance; quality; ductile iron casting; total productive maintenance.
  DOI: 10.1504/IJPQM.2022.10046624
   
  
• The Application of Quality Control circle to improve the PQCDSM quality parameters: A case study  
  by ANKESH MITTAL, PARDEEP GUPTA, Vimal Kumar, Christopher Chun Ki Chan 
  Abstract: The purpose of this study is to demonstrate the possible use of implementation of the quality improvement tool and processes to the management of an Indian manufacturing organisation. A conceptual case study research design methodology has been used in this research paper. The present study gives a step-by-step description of the implementation of the quality circles right from the introduction to successful implementation. This study also demonstrates the utilisation of seven quality control tools in line with the steps of the plan-do-check-act cycle. The company implemented quality control circle initiatives to improve the no-load noise rejection rate of compressors and as a result compressibility with new grade card material has been reduced by 50%, inspection time also reduced by 50%, and no-load rework reduced from 16% to 2% within five months. The novelty of this study is that the difficulties were conferred by the employees who were directly tackled with them and who completely were advanced with the moral influence to resolve them.
  Keywords: quality control circles; continuous improvement; seven QC tools; case study.
  DOI: 10.1504/IJPQM.2021.10046628
   
  
• Window analysis and SBM for assessing efficiency of mixing processes in a pharmaceutical industry  
  by Abbas Al-Refaie 
  Abstract: This research integrates window analysis and slack-based model (SBM) in data envelopment analysis to assess the performance of three mixing machines (M1, M2 and M3) in a pharmaceutical industry during 2019. Applying the window analysis, the technical efficiency, pure technical efficiency, scale efficiency, and slack amounts were estimated from the inputs and outputs of same window of the three machines. Results revealed that the technical inefficiencies were due to the scale inefficiency of M1, both the scale and managerial inefficiencies of M2, and managerial inefficiency of M3. Further, the SBM was adopted to estimate the negative input and positive output slacks, which revealed significant reductions in the idle time and scrap amounts are required to enhance efficiencies of the three machines. In conclusion, the proposed procedure for efficiency assessment may provide valuable feedback to managers on how to improve efficiency scores of the three mixing machines, efficiently plan and utilise resources, and boost desired outputs.
  Keywords: slack-based model; technical; pure-technical; efficiency; window analysis.
  DOI: 10.1504/IJPQM.2021.10046632
   
  
• Presenting a multi-objective intelligent dynamic model of preventive maintenance using data mining  
  by Seyed Shahram Fatemi, Mehrdad Javadi, Amir Azizi, Esmael Najafi 
  Abstract: The aim of this paper is the design of an intelligent dynamic model of preventive maintenance using multi-objective optimisation and data mining, based on textile and clothing industry data, especially Borujerd textile factories. Based on the samples from the semi-annual data and reports of the textile and clothing industries during the years 2013 to 2018, the data sets of the present study were compiled to perform data mining calculations. Based on the information of the comparative diagram of changing the variables of the dynamic model and by changing the initial level of the rate of change of preventive maintenance, it was determined that dynamic growth rate of the variable of
  Keywords: maintenance; Vensim system dynamics environment; Clementine data mining environment; fuzzy artificial neural network.
  DOI: 10.1504/IJPQM.2021.10046653
   
  
• Impact of efficient resource allocation on Economics of a Thermal Power Plant  
  by Sorabh Gupta 
  Abstract: The current study uses a dynamic programming approach to represent a difficult multi-stage decision problem of effective resource allocation to a complex thermal power plant and its effects on the plants economy. Lagranges multiplier is utilised to lessen the problems complexity. For efficient resource allocation to the concerned plant, a mathematical model (a recursive equation) has been constructed. The optimum allocation of resources (manpower and maintenance), followed by overall availability of the thermal power plant, is worked out using the availability values of various systems of concerned thermal plant and other required data available from the study already conducted. Break even points (BEPs) are determined for calculated levels of overall availability of said plant. Further, an economic analysis is also performed, which indicates that optimum overall availability is directly proportional to profit. The proposed approach will help the plant managers to reallocate the resources efficiently, taking timely maintenance decisions, and increase in the overall efficiency of the plant but it requires considerable computational efforts.
  Keywords: dynamic programming approach; multi-stage decision problem; efficient resource allocation; Lagrange’s multiplier; break even points; economic analysis.
  DOI: 10.1504/IJPQM.2023.10047134
   
  
• Supply Chain Disruption at the U. S. Ports: An Assessment of Underpinnings Using the Fishbone Approach  
  by Ajay Aggarwal, Dinesh S. Dave, Varinder Sharma 
  Abstract: A unique supply chain disruption in the U.S created shortages resulting in inflated prices of products regularly sourced from foreign production locations despite their availability at pre-pandemic levels at the U. S. ports. This study uses the “Fishbone” or “cause and effect” diagram, a graphical tool developed by Ishikawa, to analyze the underlying reasons for this unique disruption. Our analysis reveals that this disruption emerged from the interaction of lingering effects of the COVID-19 pandemic and structural limitations of U.S. West Coast ports. Discussion of factors deemed responsible for the disruption is elucidated along with managerial implications and the study's limitations.
  Keywords: Supply Chain Disruption; Blockage at U. S. Ports; Effect of COVID-19; Infrastructure Challenge; and Application of Fishbone Approach.
  DOI: 10.1504/IJPQM.2022.10047179
   
  
• Impact of endogenous demand on cost of quality in the automotive industry  
  by Klaus Emerschitz, Andreas Größler 
  Abstract: Despite a great deal of effort, companies in the automotive industry frequently fails to reduce their overall cost of quality. While the efficiency of quality inspections can be determined via static cost-benefit analysis in a system with exogenous demand, dynamic approaches are needed in production systems where customers respond to the quality delivered. In this paper, the differences between costs of quality under endogenous and exogenous demand assumptions are investigated. To investigate the impact of customer behaviour on the cost of quality, expert interviews were conducted and an established dynamic simulation model was extended. Based on the results, a financial threshold between the outlay of quality inspections and the level of quality delivered to the customer was identified. Strict quality inspections are not necessarily more efficient because the quality level does not improve linearly with the effort of the tests.
  Keywords: automotive industry; cost of quality; CoQ; endogenous demand; quality inspection quality management; system dynamics.
  DOI: 10.1504/IJPQM.2022.10047242
   
  
• The Effect of Corporate Entrepreneurship on Firm Performance: Evidence from Lubricant Distributor Firms in Indonesia  
  by Indra Wahyudi, Arif Imam Suroso, Bustanul Arifin, Meika Syahbana Rusli, Rizal Syarief 
  Abstract: This study aims to analyse the effect of the direct and indirect relationship of corporate entrepreneurship, entrepreneurial orientation, and entrepreneurial leadership on firm performance. It is a quantitative study with data collected from 305 employees and owners of lubricant distributing companies used as respondents through a survey and analysed using the confirmatory analysis method with structural equation modelling (SEM). The process involved developing and testing a theoretical model of corporate entrepreneurship, entrepreneurial orientation, entrepreneurial leadership, and firm performance components. The results showed that corporate entrepreneurship and entrepreneurial leadership have a positive and direct effect on firm performance while entrepreneurial orientation does not. Meanwhile, an indirect relationship between entrepreneurial orientation and entrepreneurial leadership has a positive effect through corporate entrepreneurship. Therefore, a comprehensive study of the influence of corporate entrepreneurship in lubricant distributor firms in Indonesia is presented in this article.
  Keywords: corporate entrepreneurship; entrepreneurial orientation; entrepreneurial leadership; firm performance; lubricant business; Indonesia.
  DOI: 10.1504/IJPQM.2022.10047426
   
  
• From Scientific Research to Industrial Application: A Lean Six Sigma System for Improving the Bill of Materials of the Packaging Process  
  by Georgios Chatzistelios, Evripidis P. Kechagias, Georgios A. Papadopoulos, Sotiris Gayialis 
  Abstract: In profit-making organisations like production industries, it is crucial to meet the customer needs while retaining a high profit to cost ratio and continuously improving their operations in order to survive. In this manner, lean philosophy and the Six Sigma approach are considered to be some of the most effective methods in order to achieve continuous improvement and avoid unnecessary expenses. Utilising those practices can lead to an improvement of the process execution and avoidance of errors and defects by determining their root cause, and developing and implementing solutions to correct those problems. Following this philosophy, this paper presents the implementation of the Lean Six Sigma approach via the DMAIC methodology for improving the bill of materials of the packaging process of a copper production company. The results show that the process was greatly improved and a plethora of errors and waste was eliminated.
  Keywords: lean; lean production; system; Six Sigma; DMAIC; packing; continuous improvement; process.
  DOI: 10.1504/IJPQM.2022.10047429
   
  
• Indonesian and Malaysian Consumers’ Perspective towards COVID-19 Vaccine Products from China  
  by Sri Hartono, Mohamad Fazli Sabri, Dendi Anggi Gumilang, Rusitha Wijekoon 
  Abstract: Current study aimed to analyse the impact of country of origin on brand trust, perceived quality, and brand image directly and examined the influence of product brand image and perceived quality on brand trust. COVID-19 vaccine products from China were selected as the research object, and the current study was carried out in both Indonesia and Malaysia. Data were collected from 320 respondents from Indonesia (160) and Malaysia (160) who had experienced with COVID-19 vaccine products from China, and the analyses were carried out using Smart PLS-SEM. All the tested five hypotheses were accepted, and supported by the previous research. Based on the results, the country of origin of a product is the most important determinant of product utilisation suitably and is significantly determined by brand trust, brand image, and perceived quality. The results also showed that the benefits of the country of origin had a significant impact on consumer confidence in choosing a brand, especially in the use of the COVID-19 vaccine in the current pandemic era.
  Keywords: country of origin; brand image; brand trust; perceived quality; PLS-SEM; Indonesia; Malaysia; China.
  DOI: 10.1504/IJPQM.2022.10047430
   
  
• An interpretive structural modelling approach to analyse the inhibitors of Lean Six-Sigma in small and medium enterprises of India.  
  by Tharun Thomas, P.G. Saleeshya 
  Abstract: This study investigates the interrelationships among the Lean Six Sigma (LSS) inhibitors of Indian SMEs. The 40 million small and medium enterprises (SMEs) in India employ 106 million people and contribute 36% of India’s manufacturing output. To ensure sustainable development of Indian SMEs, manufacturing organisations require continuous improvement strategies such as Lean, Six Sigma and innovations. However, SMEs face difficulties in implementing these continuous improvement strategies because of the prevailing growth inhibitors. The study attempts to systematically analyse these growth inhibitors and find their root causes. The growth inhibitors are identified based on an extensive review of the literature and subsequent consultation with industry experts. The inhibitors contextual relationships are developed, and root causes are identified using an integrated approach of interpretive structural modelling (ISM) and fuzzy matrix of cross-impact multiplication applied to classification approach (MICMAC).
  Keywords: Lean; Six Sigma; interpretive structural modelling; ISM; MICMAC; LSS inhibitors; LSS barriers; India; small and medium enterprises; SMEs.
  DOI: 10.1504/IJPQM.2022.10047503
   
  
• Quality Management Implementation Maturity Assessment in the Food Industry: Glykas Quality Compass Assessment on ISO 22000  
  by Michael Glykas 
  Abstract: n extensive literature survey on quality management maturity assessment has revealed a research gap and a lack of holistic-integrated approaches in existing frameworks. A novel framework is being proposed based on the most widely used critical success factors for quality management implementation identified in the literature. The proposed Glykas Quality Compass framework assesses implementation maturity and provides an alternative to the aforementioned research gap. For the assessment of the efficacy of the proposed framework an ISO 22000 maturity assessment matrix was created and implemented in a fruit canning company. The application of the proposed framework proved to be very successful both in terms of concept validity and ease of use. The significance of the study is multifold as it proposes a novel holistic quality management maturity assessment framework and a generic maturity assessment matrix on the application of ISO 22000 that can be used by both academics and practitioners.
  Keywords: quality management; total quality management; quality standards; quality excellence awards; quality maturity assessment; ISO 22000; Glykas Quality Compass.
  DOI: 10.1504/IJPQM.2022.10047704
   
  
• Study of Inbound Logistics Supply Chain of an Auto Manufacturing Company  
  by Soumyanath Chatterjee, R.P. Mohanty 
  Abstract: This is an application research paper where we discuss how the performance of an in-bound logistics supply chain of a large automobile company is improved by using process reengineering, time-varying waiting-line theory, and simulation approaches. The problem is generic because of the increasing demand for heavy vehicles leading to increasing production capacity and thereby huge requirements for incoming materials received through inbound logistics operations. In this case study, we discuss how the process was re-engineered and shift-wise staff allocation optimised for the arrival process of incoming materials that follows a time-dependent varying queue. By using principles, such as; eliminate, change, combine, and simplify the existing operating system is redesigned and was modelled mathematically to derive optimum staffing level, and through a simulation approach, the efficacy of the system is established. Implementations of the findings resulted in significant improvements in throughput time without any additional staff to cater to the increasing workload.
  Keywords: supply chain; inbound logistics; reengineering; waiting line theory; manpower planning; simulation.
  DOI: 10.1504/IJPQM.2022.10047705
   
  
• Investigating the factors influencing e-banking service adoption during COVID-19 pandemic  
  by Razib Chandra Chanda, Ali Vafaei-Zadeh, Tofayel Ahmed Ahmed, Khaled Nawaser 
  Abstract: This study aims to investigate the factors that impact e-banking services adoption during COVID-19 pandemic. Results verify that e-service quality, perceived usefulness of technology, positive E-WOM, perceived ease of use of e-banking service, concern about carbon footprint, and eco-friendly technology have a positive and significant relationship with attitude towards e-banking service. Attitude has also a positive and significant relationship with e-banking adoption during the pandemic. The results show that poor security of financial and personal information negatively moderates the relationship between attitude towards e-banking service and e-banking service adoption. It has further been demonstrated that attitude towards e-banking has mediated the relationship between the independent variables and e-banking adoption, guiding the managers of private commercial banks of countries where e-banking services are still in the primary stage on how they should reorganise their e-banking services to attract new customers for adopting e-banking services.
  Keywords: COVID-19 pandemic; attitude towards e-banking; e-banking adoption; carbon footprint; eco-friendly technology.
  DOI: 10.1504/IJPQM.2022.10047706
   
  
• Quality culture: A bibliometric review  
  by Genny Torcoroma Navarro Claro, Gloria Naranjo 
  Abstract: The study of culture and its relevance in issues such as quality has been the subject of interest for some researchers. This document provides a bibliographic review of quality culture from the period 2000 to March 2022. As a methodology, the historical-documentary approach was used, obtaining 625 publications from which 57 documents published in the Scopus, Redalyc, and Google Scholar databases were selected and analysed. As findings: the results show a statistical analysis that reflects the scientific production on the subject of study, the main countries, authors, institutions, magazines, thematic areas, and keywords were identified, of these studies, it was determined as the main themes of study culture quality versus quality management, TQM, Quality 4.0, finally quality and competitiveness. This review analysed the literature on the relationship between quality culture and competitiveness, which has been analysed by very few, generating original findings that may be useful for future research.
  Keywords: quality culture; Quality 4.0; competitiveness; inordinatio equation; management; TQM model; leadership; staff commitment; bibliometric review; management system.
  DOI: 10.1504/IJPQM.2022.10048020
   
  
• Deployment of lean six sigma framework with environmental considerations in SME: a case study  
  by Amr Dahab, Mohammad Younes, Soheir Backar 
  Abstract: Lean Six Sigma is a potent methodology that uses the statistical tools of Six Sigma to reduce product variability and enhance its quality. Meanwhile, it uses lean techniques to decrease process waste and its negative impact on the environment. Lean Six Sigma initiatives can improve the firm’s processes and environmental performance by reducing environmental wastes such as excess raw material consumption and harmful air emissions. This paper proposes a Lean Six Sigma framework while considering SMEs’ limited resources and workforce experience to improve their process and environmental performance. The framework simultaneously integrates the DMAIC approach and its statistical tools such as the design of experiments, analysis of variance, and process capability analysis to investigate the product’s environmental impact using the lean tools that small enterprises could apply, such as value stream maps and 5S. The framework has been validated in a small-sized candle manufacturing enterprise and successfully implemented. It has led to an improvement in candle sooting by 14.5%, burning lifetime by 12%, and daily candle production by 32.2%; on the other hand, the wax waste decreased by 29.6%.
  Keywords: Lean Six Sigma; small and medium-sized enterprises; SMEs; environmental performance; framework; DMAIC.
  DOI: 10.1504/IJPQM.2022.10048027
   
  
• Developing a Multi-Period Production System for Efficiency Analysis by Based on DEA-R  
  by Mahsa Torkavannejad, Ghasem Tohidi, Behrouz Daneshian, Mahnaz Maghbouli, Farzin Moddaares Khiyabani 
  Abstract: This study addresses ratio data envelopment analysis (DEA-R) models to measure efficiencies of units in a time span covering multi-periods by considering operations of individual periods. In particular, overall and periodic efficiencies can be evaluated simultaneously. The overall efficiency of the proposed model depends on performance of DMUs in all periods. Notably, the proposed model has three main features. First it can identify the Pseudo-inefficiency. Second, the proposed overall efficiency measure is depended on all periods. Third, the proposed method is endowed with a high discriminatory power in differentiating the units as efficient and inefficient ones. To expand the present study, a comparison was made between the existing model in the literature and the proposed DEA-R model and efficiency of twenty-two Taiwanese commercial banks was measured for a period from 2009 to 2011. The three-year results show that overall score of efficiency in the proposed multi-period DEA-R model is greater than or equal to total efficiency of the existing multi-period model.
  Keywords: ratio data envelopment analysis; DEA-R; multi-periodic production process; overall efficiency; pseudo-inefficiency.
  DOI: 10.1504/IJPQM.2022.10048140
   
  
• Perspective on services’ quality using the SERVPERF  
  by Marcella T. Gonzaga, Roberta E. B. Fontes, Brenda L. P. Santos, Laerson R. Lima Filho, Denise S. Ruzene, Cleiton Rodrigues Vasconcelos, Daniel P. Silva 
  Abstract: In the market’s view, delivering a quality service is vital for the growth of organisations. In this regard, the SERVPERF scale has proved to be a promising tool for analysing the quality and performance of the activities involved in services provision. Thus, the present study sought to verify the technical-scientific situation of the SERVPERF quality tool through a bibliometric analysis of original scientific articles contained in the Scopus search platform. The result presented points to a profile of growth of publications related to the application of SERVPERF next years, with a tendency mainly in the areas of health, transport, and education. Also, the United States was the country with the highest number of publications using the tool, and its universities were the only ones that presented studies shared with other educational institutions, especially those involving affiliations in India.
  Keywords: SERVPERF; quality tool; bibliometric; services provision.
  DOI: 10.1504/IJPQM.2022.10048302
   
  
• Unlocking the full potential of Nearshoring: conceptual delivery model for proximity offshoring services  
  by Jorge Guedes, Leandro Pereira 
  Abstract: Nearshoring practices have been used in the delivery of information system services for the past decades, being seen by many companies as a core component of their offering or even as a key differentiator of their ways of working. But although widely used, these practices are not yet fully understood by the academic community nor by practitioners
  Keywords: outsourcing; nearshoring; offshoring; consulting; risk management; Delphi method; project management; delivery models.
  DOI: 10.1504/IJPQM.2022.10048416
   
  
• Phase-II Monitoring of AR(1) Auto-correlated Simple Linear Profiles in Multistage Processes (Case Study: Tire Production Industry)  
  by Amir Golabzaei, Hamid Esmaili, Amirhossein Amiri 
  Abstract: Today, with advances in information and manufacturing technologies, multi-stage processes have found a special position in manufacturing companies and industries. Hence in this paper, a multi-stage process with AR(1) auto-correlated simple linear profile (SLP) in each stage is investigated and the impact of both auto-correlation and cascade property on the performance of common monitoring procedures is addressed. Moreover, an MEWMA control chart is proposed to monitor the process in the second stage. The performance of the proposed control chart is evaluated in terms of average run length criterion. The results show that the proposed control chart performs satisfactorily. Finally, the application of the proposed control chart is illustrated using a real case study in tyre production industry.
  Keywords: auto-correlation; cascade property; profile monitoring; multi-stage processes; phase-II; average run length; ARL; tyre production industry.
  DOI: 10.1504/IJPQM.2022.10048584
   
  
• Adoption of Business Analytics and Impact on Financial Reporting Quality in Jordanian Banks  
  by Awn Al Shbail, Mohannad Al Shbail 
  Abstract: Financial institutions adoption of business analytics (BA) has been at the forefront of many studies dedicated to accounting information systems (AIS). Owing to its invaluable business values, BA solution adoption is increasingly documented among banking institutions, but regardless of this new trend, studies focused on understanding the determinants of BA adoption among banks in developing nations, particularly Jordan, have been scarce. Hence, the present study attempts to minimise the literature gap by identifying BA adoption determinants using the technological, organisational and environmental (TOE) framework. Accordingly, 141 respondents answered the questionnaire copies in 13 banks and based on the analysis findings, the determinants of BA adoption included cost-saving, top management support and competitive pressure. The findings also showed that adopting BA can enhance financial reporting quality. Banks can use the proposed framework to guide their promotion of the facilitation of major BA adoption drivers.
  Keywords: business analytics; BA; accounting information systems; AIS; technological; organisational and environmental; TOE framework; Jordan.
  DOI: 10.1504/IJPQM.2022.10048585
   
  
• The impact of CEOs’ personality on socioemotional wealth and competitiveness improvement of family-owned SMEs  
  by Verónica Janneth García-Ibarra, ASGHAR AFSHAR JAHANSHAHI 
  Abstract: Socioemotional wealth has been considered the most important differentiator of the family firm as a unique entity. In this study, we examine the relationships between CEO personality (emotional stability, agreeableness, conscientiousness, openness to experience, extraversion), socioemotional wealth, and family firms’ competitiveness improvement using a sample of 352 small and medium-sized family firms from Ecuador. The data were processed in SPSS using hierarchical regressions. Results showed a positive and significant relationship between the CEO’s extraversion, agreeableness, and openness to experience with both socioemotional wealth and family firms’ competitiveness improvement. However, in the case of emotional stability and conscientiousness, the results were not statistically significant regarding socioemotional wealth and competitiveness improvement. Our research contributes to the current literature by highlighting how each dimension of a CEO’s personality either enhances or inhibits the competitiveness improvement of family-owned SMEs.
  Keywords: CEO personality; emotional stability; agreeableness; openness to experience; extraversion; conscientiousness; socioemotional wealth; SEW; competitiveness improvement.
  DOI: 10.1504/IJPQM.2022.10048681
   
  
• Market Knowledge Impacts on Performances through Front End Process: Empirical Evidence from Manufacturing Plants across Countries  
  by Anh Ngoc Duong, Chi Phan, Ryuichi Nakamoto, Thu Ha Nguyen, Yoshiki Matsui 
  Abstract: This study investigates how manufacturing plants explore market knowledge to enhance their competitive position in global competition, particularly the impact of customer knowledge and supplier knowledge on organisational performance via the front end (FE) process. This study applies structural equation modelling to analyse databases collected from 2013 to 2016 in 220 manufacturing plants across 13 countries in the high performance manufacturing (HPM) project round 4 framework. Empirical evidence supports that the FE process would act as a mediator from input, customer or supplier market knowledge to output, organisational performance (including the success of new product development (NPD), quality, and customer satisfaction). Notably, customer market knowledge and supplier market knowledge play the primary source in the FE process in Western and Eastern countries. Empirical evidence suggests that manufacturing managers should consider customer and supplier market knowledge to enhance NPD success, quality, and customer satisfaction. Future research might explore the integration of customer and supplier market knowledge or the impact of improvements in IT technology on the FE process.
  Keywords: market knowledge; customer market knowledge; supplier market knowledge; front end process; new product development; NPD; quality; customer satisfaction.
  DOI: 10.1504/IJPQM.2022.10048682
   
  
• Prevention of Corruption: A Tool To Improve The Quality Of Services In The Organization  
  by Mansureh Jahani Doghezloo, Maryam Mokhtari Dinani, Abbas Rezaei Pandari, Asghar Afshar Jahanshahi 
  Abstract: Sport corruption is a global phenomenon, threatening the integrity of the sport industry. The goal of this study was to introduce and design a model of factors affecting the prevention of administrative-financial corruption in Iranian sport organisations. The population used in this research included all sport experts and executives in Iran. The number of 14 factors was accordingly selected as effective in preventing administrative-financial corruption; the relationship between these factors was analysed using interpretive structural modelling (ISM). Based on results, the factors fell into four categories: the factors
  Keywords: administrative-financial corruption; accountability; prevention; sports organisations; interpretive structural modelling; ISM.
  DOI: 10.1504/IJPQM.2022.10049020
   
  
• Multi Criteria Analysis of Performance Evaluation of Launch Vehicles in Space Industry  
  by Mariappan S, Suresh R, Jeyapaul. R, Thandapani Sakthi Nagaraj 
  Abstract: The new space is more of commercialising business to create a competitive environment to ensure cost effective access to space. To be competitive and cost effective, the industry must establish a set of parameters for performance evaluation, which assists the industry in identifying internal strengths and weaknesses for developing appropriate strategic plans. The aim of this study is to prioritise the criterion for performance evaluation of launch vehicles in the space industry using multi criteria analysis (MCA). The performance is assessed using analytical hierarchical process (AHP) and combined AHP
  Keywords: new space; TOPSIS; disruptive; multi criteria decision making; competence; LEO; payload.
  
  
• The relationship between the strategies of operations, supply chain, information system and its impact on supply chain performance  
  by Asish Oommen Mathew, Yashas K. N, Giridhar B. Kamath 
  Abstract: This study investigates the impact of operations strategy on supply chain strategy and supply chain performance, as well as the moderating effect of information system strategy on supply chain performance. This is an empirical study. The major source of data collection is a questionnaire-based survey. By disseminating the Google Forms, responses from operations and supply chain employees working in large-scale firms in Bangalore were gathered. The data collected is analysed using the structural equation modelling-partial least squares approach. For data analysis, SMART-PLS and SPSS are employed. The findings indicate that for enterprises that rely on flexibility as an operating strategy, an agile supply chain approach is acceptable, and that implementing an information system to support the flexibility strategy improves supply chain performance.
  Keywords: operations strategy; supply chain strategy; information system strategy; supply chain performance.
  DOI: 10.1504/IJPQM.2022.10049306
   
  
• Ten Years Review of the Cyber Supply Chain Security: Driving Productivity with Visibility  
  by Anisha Banu Dawood Gani, Yudi Fernando 
  Abstract: Digitalisation brings as many risks as it does opportunities. As a result, the topic of cyber supply chain risk management (CSCRM) has attracted the interest of many scholars who have approached cybersecurity from various perspectives. Consequently, current cybersecurity frameworks present in the literature are now fragmented. The objective of this study is to review ten years the cyber supply chain (CSC) security studies that can drive firm productivity with visibility. This study has conducted a systematic review for content analysis, enabling this paper to extend and converge previous studies to present a new conceptual framework for CSC security. The new CSC security framework utilises the technology-organisation-environment (TOE) framework to outline factors that a firm must consider in preparing for its cybersecurity mission. The framework further offers the antecedents for achieving supply chain visibility necessary for ensuring CSC security. When a CSC is ready and has supporting dimensions, it is possible to achieve CSC security.
  Keywords: cyber supply chain; CSC; productivity; supply chain visibility; security; cyber supply chain risk management; CSCRM; technology-organisation-environment; TOE.
  DOI: 10.1504/IJPQM.2022.10049393
   
  
• Lean in the food sector: Strategy to implement Lean Tools in Micro and Small enterprises in Quito, Ecuador  
  by Kenya Cristina Velasco-Tapia, Sonia Avilés-Sacoto 
  Abstract: The COVID-19 pandemic changed the scenario for all types of enterprises by incorporating new routines to maintain personnel safety, which contributed to increased production time. Micro and small enterprises, which represent 97.89% of the Ecuadorian business network, are not exempt from this situation. Therefore, they need an easy-to-implement strategy to reduce production time, due to their limited resources. This study aims to establish a strategy to implement lean tools in micro and small enterprises in the food sector in Quito. The first step in this process includes a survey to assess the problems related to the eight types of waste. Then, several training sessions were carried out to implement the strategy, based on lean management. Finally, in the monitoring and control phases, the impact of the tools in the short-term is analysed. The effectiveness of this strategy is validated by the elimination of the enterprises common waste, excessive inventory.
  Keywords: lean tools; micro and small enterprises; food sector; Ecuador.
  DOI: 10.1504/IJPQM.2021.10049427
   
  
• Improving Productivity through Prevention of Job Loss: The Role of Employee Engagement and Burnout.  
  by Taghrid Suifan, Niveen Alsayyed, Salah Alhyari, Raeda J. Saa’da, Rateb Sweis 
  Abstract: This study explores the effects of antecedent factors and employee engagement on burnout and intention to leave by investigating the mediating effects of employee engagement and burnout in the relationship between antecedent factors (perceived organisational support, job characteristics, rewards and recognition, and employee voice) and turnover intention. Questionnaire surveys were administered to 400 employees in Amman-Jordan’s telecommunication sector, of which 291 were valid for analysis. First, validity and reliability analyses were conducted, followed by a structural equation modelling analysis to define the causal relationship between study variables. The results confirmed that antecedent factors positively affect employee engagement. Furthermore, employee engagement negatively mediates the relationship between antecedent factors and intention to leave. This work adds a more detailed model to the extant literature that explains antecedents and consequences in terms of burnout reduction and intention to leave. Furthermore, unlike previous studies, this model provides empirical evidence from a non-Western context.
  Keywords: employee engagement; burnout; intention to leave; perceived organisational support; job characteristics.
  DOI: 10.1504/IJPQM.2022.10049599
   
  
• Does XBRL mediate the relationship between corporate governance quality and earnings management Evidence from Jordan  
  by Mohammad Naser Hamdan, Safaa Alsmadi, Zaid Jaradat 
  Abstract: The impact of XBRL usage on the relationship between corporate governance quality and earning management practices was examined in this study. A questionnaire was prepared and used to gather data from 143 ASE-listed companies that cooperated in receiving the study instrument. The results show a negative linkage between board of directors and audit committee characteristics, and earnings management. Thus, board of directors and audit committee could effectively curtail earnings management practices. Further, XBRL usage does not mediate the relationship between audit committee and board of directors, and earnings management. As a result, appropriate infrastructure should be provided to XBRL providers, while training should be provided to XBRL users, to assure effective XBRL implementation.
  Keywords: XBRL; earnings management; audit committee; board of directors; agency theory.
  DOI: 10.1504/IJPQM.2022.10049682
   
  
• Time-frequency analysis of the older workforce and productivity growth nexus in the USA: evidence from EEMD- and wavelet-based approaches  
  by Ahmed Bossman, Samuel Kwaku Agyei, Oliver Asiamah 
  Abstract: An economy whose active workforce is dominated by age is more likely to suffer from some productivity losses despite high government spending, which impacts economic development. Given the galloping growth rate of the proportion of the older workforce of the US population, we examine the productivity-older workforce relationship in the USA. We investigate the asymmetric causality between productivity and both the older and total labour force amid the growing aged class of the US workforce and the prevailing COVID-19 health crisis. We employ wavelet analysis, the ensemble empirical mode decomposition approach, and quantile-on-quantile regression techniques to quarterly data between June 1948 and June 2021. Our results evidence causality between growth in productivity and workforce. The relationships between the variables are asymmetric. During the COVID-19 period, we find a significant relationship between older labour force growth and productivity growth at high frequencies. Fascinating implications of our results are discussed.
  Keywords: productivity growth; older labour force; time-frequency analysis; causality-in-means; COVID-19 pandemic; USA.
  DOI: 10.1504/IJPQM.2022.10049714
   
  
• Developing Customer Satisfaction Index (CSI) for the Construction Industry: A Case Study for Saudi Arabia  
  by Khalid Jamal El Sakka, Laith Hadidi, Muhammad Saiful Islam 
  Abstract: While other industries focus more on developing customer satisfaction index (CSI) for better customer-focused services, the construction industry pays less attention to its customers. Thus, this study aims to develop a CSI for the construction industry. Accordingly, 48 customer satisfaction factors (CSFs) under seven groups were identified from the literature and evaluated based on their importance and satisfaction level. Afterward, 25 Saudi Arabian mega project owners evaluated the identified CSFs developing CSI for construction projects. The findings suggest some immediate corrective actions, such as adherence to schedule, adequacy of contractors’ resources on the site, and providing early notifications for work delays. The developed CSI can be considered a practical tool for contractors to know their customers’ expectations and monitor their performances in Saudi Arabia and other Middle Eastern countries. Besides, the CSI development approach can be applied to other construction industries in different parts of the world.
  Keywords: construction industry; contractor; customer satisfaction; CS; megaproject.
  DOI: 10.1504/IJPQM.2022.10049759
   
  
• Green external drivers and green awareness practices Integration: Evidence from Malaysia  
  by Amjad Khalili, Siti Norhafiza Abdulrazak, Md Yusof Ismail 
  Abstract: Little is recognised about the linkages of green external drivers and awareness practices within the Malaysian industries. This paper aims to explore the possible interrelationships amongst these practices. To do this, a multi-dimensional conceptual model is developed comprise four latent constructs. These are government regulation (GR), environmental consciousness (EC), cost and benefit awareness (CB), and organisational culture (OC). A structured questionnaire based on the main latent constructs is designed and validated through industrial engineering experts. Both advanced programs (SPSS 23 and AMOS 24) were utilised to analyse the postulated four hypotheses. Findings show that among the four tested direct hypotheses; three are accepted (GR on EC), (GR on CB), and (OC on EC). One hypotheses (OC on CB) is found to be not significant and consequently rejected as it considered not vital. This paper is considered a reference for Malaysian manufacturers in their attempts to be green institutions.
  Keywords: green awareness; external drivers; cost and benefit; conceptual model; AMOS.
  DOI: 10.1504/IJPQM.2022.10049769
   
  
• Poverty and Quality of Life in Jordan and COVID-19 Pandemic effects  
  by Elham Alhiary 
  Abstract: Since the end of 2019, the whole word has faced one of the largest pandemic with a fast dispersion over the world, resulting a multidimensional crisis which also includes various severe economic situations. Therefore, the key aim of the current study is to find out the impact of COVID-19 pandemic on poverty and quality of life in Jordan. The study has used some measures such as the GDP per capita, purchasing power, cost of living, and healthcare. By estimating the autoregressive moving average (ARMA) model in this study, the results found from the econometric modulation impact of this pandemic to increase the rate of poverty with non-significant effect of this crisis on quality of life in Jordan. The study hence, contribute in fulfilling the existing research gap in this area since this study is the first in its type has been conducting in Jordan in this critical time of health crisis. It also provides some insights through the meaningful findings and implications for future study.
  Keywords: poverty; quality of life; COVID-19 pandemic; ARMA; Jordan.
  DOI: 10.1504/IJPQM.2022.10049771
   
  
• A Phenomenological Study of How Mobile Phone Users in India Cope with “Call Drops”  
  by Brajesh Mishra, Abinash Panda 
  Abstract: Quality of mobile services is a major concern among various stakeholders, including customers and service providers. The customers who have had a poor quality of service often feel helpless, frustrated, angry, and react in ways detrimental to the business. The service providers fail to capture the insights of customers coping mechanisms by using technological techniques. In this study, we used the phenomenological approach to grasp the very nature of the experiential phenomenon how mobile services customers cope with poor service quality and specifically call drops. Mobile phone users in India are found to opt one of four coping mechanisms namely: cognitive coping, behavioural coping, seeking institutional support and seeking/migrating to alternative platforms. The factors that are found to be contributing the choice include economic concerns, recurrence of problem, intensity of underlying emotion, ability to regulate emotions (impulsive tendencies), and perceived urgency ascribed to the need to communicate.
  Keywords: mobile services; call drops; phenomenological study; coping mechanisms; cell phone users; Indian telecommunication sector.
  DOI: 10.1504/IJPQM.2022.10049824
   
  
• Lean service and its implications in the quality of the service of the aircraft industry companies: A systematic review of the literature  
  by Juan Carlos Quiroz Flores, Jesús Cabrera Bonilla, Andrés Gallardo Mondragón, Martín Collao Díaz, Alberto Flores Pérez 
  Abstract: Providing a high-quality service has become an important factor for the survival of companies and generating customer satisfaction, therefore airlines must improve the quality they offer in order to improve their image. There are various methods used to evaluate and optimise the quality of airline service, including lean tools. The purpose of this research is to determine what research has been carried out on the quality of service and lean service in the commercial aviation sector based on a systematic review of the literature, in order that airlines can evaluate future improvement proposals to avoid dissatisfaction generated and improve your profitability. The findings show the various dimensions that are related to lean service, giving rise to new studies, its link with the commercial aviation sector and other service areas. Likewise, lean service in this sector could be applied and focus on reducing check-in times at airports or reducing boarding times.
  Keywords: lean service; quality of service; commercial aviation sector.
  DOI: 10.1504/IJPQM.2022.10049976
   
  
• The mediating role of quality of working life on Transformational leadership and achieving strategic success: A field study in universities operating in the northern region of Jordan  
  by Mutasim Sharaire, Maen Kasawneh 
  Abstract: This study aimed to identify the impact of transformational leadership (TL) on strategic success (SS) with quality of working life (QWL) as a variable mediator in private and public universities in the northern sector of Jordan. To achieve the objectives of the study, a questionnaire was developed as the main tool for data collection. The study sample consisted of 324 employees from the targeted universities. They were selected as a proportional stratified sample of the study population of 859 employees. The data was analysed using SPSS V.25 and AMOS. The study used descriptive and inferential statistical methods to analyses the data. The study arrived the perceptions of employees of the targeted universities in the north of Jordan regarding the level of application of TL, SS and QWL, its came a medium degree. In addition, QWL plays a mediating role of the impact of TL on SS.
  Keywords: transformational leadership; strategic success; quality of work-life; universities; Jordan.
  DOI: 10.1504/IJPQM.2022.10050232
   
  
• Work System and Employee Productivity: An Enhancement through Knowledge Exchange  
  by Simanchala Das, Mogalipuvvu Ishwarya, Narra Venkata Deshik Amarnadh Chouwdary, Karnati Navya, Shruthika Parnam 
  Abstract: This article designs and tests hypothetical model connecting high-performance work systems (HPWSs) and productivity level of employees through knowledge exchange, in light of the knowledge-based perspective on the business association. The idea that knowledge exchange and combination play a mediating effect is supported by an evaluation of our framework in a sample of automobile sector employees. Based on the empirical results, the link between HPWS and knowledge exchange was positive and significant; while knowledge exchange acts as mediator between the HPWS productivity linkage. These findings offer interesting cues to the academicians to understand the concept of work systems. Also, the managers can draw insights from the findings to develop strategies for effective work systems and knowledge sharing in the organisation.
  Keywords: knowledge management; strategic human resource management; SHRM; high-performance work systems; HPWSs; information exchange.
  DOI: 10.1504/IJPQM.2022.10050349
   
  
• A Framework Towards Integrating TQM, Knowledge Management, and Innovation to Achieve Business Excellence in Service Organizations  
  by Saurav Negi 
  Abstract: The present study is mainly emphasising developing a framework integrating the TQM, knowledge management (KM), and innovation to achieve business excellence in service organisations. This study analyses the available literature on TQM, KM, and innovation to understand the association among these three dimensions. The study found that there is a strong association between TQM, KM, and innovation, and if these three dimensions are integrated appropriately by the business firm will enable them to achieve business excellence and gain a competitive advantage. Thus, the framework has been developed that integrates TQM, KM, and innovation to achieve business excellence in a service organisation. It was realised that numerous studies are available showing the association between TQM and KM and TQM and innovation, but there is a lack of research addressing all three facets, i.e., TQM, KM, and innovation collectively, to offer a holistic framework based on their linkage to achieve organisational excellence in the service industry. Thus, the present study is aimed to contribute towards the knowledge in the field of quality management, particularly in the service sector.
  Keywords: total quality management; TQM; innovation; business excellence; knowledge management; competitive advantage.
  DOI: 10.1504/IJPQM.2022.10050372
   
  
• Application of SMED to improve Overall Equipment Effectiveness of Die Change over activities in a Forging Industry- A case study  
  by Sundaramali G, Kandavel Thanjavur Krishnamoorthy, Santhosh Raj K, Anirudh S 
  Abstract: In globalisation, the manufacturing industry’s main aim is to reduce change over time and increase the whole manufacturing process’s flexibility. The setup time rapidly increases when the industries aim to produce parts in smaller batches. The decrease in non-value-added time is an immediate approach to increase machine utilisation. This study explores the die change over operation in the forging process and recommends enhancements to expand its productivity by decreasing the die change over setup time utilising the single minute exchange of die (SMED) strategy. Some internal activities are converted into external activities by implementing various techniques such as 5S, the Deming principle and standardisation. Thereby, change over time has been reduced as much as possible. The analysis was done on three different capacities of forging machines. After the implementation of SMED, the change over time was reduced by 43%
  Keywords: industrial engineering; product variety; Six Sigma; single minute exchange of die; SMED; overall equipment effectiveness; OEE.
  DOI: 10.1504/IJPQM.2022.10050603
   
  
• Examining Scientific Contribution of International Journal of Productivity and Quality Management (2006- 2019)-A Bibliometric Study  
  by Santosh Baheti 
  Abstract: International Journal of Productivity and Quality Management (IJPQM) is a journal of global reputation that publishes original and peer-reviewed research in the business management and accounting purview. The journal reached its 17th year of publishing in 2022. This study provides an inclusive synopsis of 720 publications using bibliometric data analysis techniques. The study emphasis on the contribution of IJPQM to the academic fraternity through the analysis of publishing developments, authorship analysis, influential contributors, prominent studies published in IJPQM, nature and industry of studies. Analysis of the journal through SCImago indicators is also presented in the study.
  Keywords: bibliometrics; Scopus; citations; knowledge domain; productivity; quality management.
  DOI: 10.1504/IJPQM.2022.10050604
   
  
• Does ISO 9001 certification benefit micro-SMEs? Empirical evidence from the industry  
  by Maria Kakouri, Eleni Sfakianaki, Eleni Gaki 
  Abstract: This paper examines the benefits obtained from ISO 9001 certification by micro-SMEs in the olive oil industry in Greece. A large number of studies have focused on the analysis of benefits and the impacts of ISO 9001 certification, but similar studies of micro-SMEs, do not exist leaving a valuable sector of business economy without important analysis. Likewise, despite the acknowledged contribution of the olive oil industry to the global economy, little evidence has been recorded on its association with ISO 9001 certification. The present research adopted a qualitative approach, employing several case studies to provide key insights into olive oil companies’ perception of the benefits derived from the adoption of ISO 9001. In interviews with management, site visits, personal observation, off-the record discussions with employees and study of documents, five organisations were examined. The findings demonstrated that micro-SMEs examined experienced a number of benefits from ISO 9001 certification, as has already demonstrated for large companies such as increased employee productivity, customer satisfaction and competitiveness.
  Keywords: ISO 9001; Quality; micro-SMEs; Benefits; Olive Oil; Greece.
  
  
• Failure mode and effects analysis: a decision-making risk prioritisation approach  
  by Maryam Sedighi Shamami, Soroush Avakh Darestani, Niloufar Hojat Shemami, Iniobong Enang 
  Abstract: Failure mode and effect analysis (FMEA) is a method of risk assessment that is broadly utilised to identify, predict as well as mitigate possible defects in products, operations, and systems prior to the occurrence of a negative incident. However, inaccurate results may be generated due to the uncertain conditions under which risk assessment using the FMEA. Therefore, there is need to mitigate the uncertainty, particularly randomness and fuzziness in the assessment process. This can be achieved by using Grey number to develop the FMEA and VIKOR methods to fix several hindrances related to the risk priority number (RPN) of the traditional FMEA. This paper aims to compare the Grey VIKOR with the traditional FMEA to present more accurate ranking. In the first step Grey system was used to rank failure modes and select risk elements to join vulnerability into subjective judgments. Thereafter, VIKOR method was applied for prioritising and evaluating failure modes. The results of comparative analysis indicate the adequacy and versatility of the proposed method in dealing with real-world issues.
  Keywords: potential failure modes and effects analysis; risk assessment; grey numbers; method VIKOR.
  DOI: 10.1504/IJPQM.2022.10050812
   
  
• The effect of social responsibility on financial performance with emphasis on the moderating role of risk management  
  by Nasrin Dadashi, Seyyed Saeb Mousavi, Ali Mayeli 
  Abstract: Recently, the corporate world has increasingly made efforts to invest in corporate social responsibility and risk management, also called as competitive advantage in strategic resources. This study tends to examine the effect of social responsibility on financial performance, emphasising the moderating role of risk management of companies listed on Tehran Stock Exchange (TSE). For this purpose, 129 companies active during 2011-2018 are selected as sample. The results show the positive significant effect of social responsibility on firm performance (ROA and Tobins Q ratio). Risk management has a direct and positive significant effect on firm performance and an indirect effect on the relationship between social responsibility and ROA, while it has no effect on the relationship between social responsibility and Tobins Q.
  Keywords: social responsibility; financial performance; corporate risk management.
  DOI: 10.1504/IJPQM.2022.10050813
   
  
• Investigating customers’ continuous use of online food delivery services in the post-pandemic world: Extended technology continuance theory  
  by Razib Chandra Chanda, Ali Vafaei-Zadeh, Syafrizal Syafrizal, Haniruzila Hanifah 
  Abstract: This research investigates the predictors of customers’ intention to continue using online food delivery services in the post-pandemic world. A purposive sampling technique was utilised to obtain 356 responses employing a quantitative research strategy. The findings of this study reveal that expectation confirmation and perceived usefulness have a significant impact on satisfaction. Moreover, perceived usefulness and perceived ease of use significantly affect attitude. Besides, satisfaction, attitude, and performance expectancy significantly affect intention to continue using online food delivery services. However, delivery time, perceived risk, and task-technology fit do not significantly influence customers’ intention to continue using online food delivery services. Moreover, satisfaction mediates the relationship between expectation confirmations and continues use of online food delivery services. This research provides theoretical contributions while also presenting practical implications for academics and practitioners working in the field of online food delivery services.
  Keywords: continuous use intention; online food delivery; satisfaction; perceived risk; performance expectancy; technology continuance theory.
  DOI: 10.1504/IJPQM.2022.10050856
   
  
• PRIORITIZING THE SERVICE QUALITY FACTORS AFFECTING CUSTOMER SATISFACTION IN LIFE INSURANCE INDUSTRY: AN APPLICATION OF FUZZY AHP  
  by Preeti ., Manju Mittal, SANJAY GUPTA 
  Abstract: As the insurance sector plays a big role in the economic development of a nation, therefore, the present research aims at prioritising the service quality factors which affect customer satisfaction in the case of the life insurance industry. The data were accumulated from 557 policyholders holding life insurance policies in north India. A fuzzy analytical hierarchy process (fuzzy-AHP) was employed to prioritise the factors that influence customers’ selection of life insurance partners. The key factors considered for the study were assurance, reliability, empathy, responsiveness, and tangibles. Findings of the study revealed Assurance as the top-ranked and prioritised factor influencing customers’ selection of life insurance partners, whereas tangibles appeared as the least important factor. Data were gathered from the north Indian life insurance policyholders and only a few factors that form part of the SERVQUAL model were considered for analysis which has been considered as limitation of the study.
  Keywords: customer satisfaction; service quality; SERVQUAL; insurance; Fuzzy-AHP.
  DOI: 10.1504/IJPQM.2022.10050937
   
  
• VALUE STREAM MAPPING AND THEORY OF CONSTRAINTS IN A SCREW COMPANY: GENERATING WAYS FOR THE IMPLEMENTATION OF INDUSTRY 4.0  
  by Dantom Guilherme Helfer, Luciano André Alff, Leonel Pablo Tedesco, Liane M. Kipper, Ana Julia Dal Forno 
  Abstract: Technologies emerge to improve processes in order to maximise results. Lean and theory of constraints (TOC) bring benefits to Industry 4.0 (I4.0) by achieving a customised way of manufacturing at scale to increase profitability. This study was carried out in a screw company, with the objective of proposing an action plan based on value stream mapping (VSM) and TOC with a focus on I4.0. Initially, the product studied was chosen, designing its process through the VSM. The five steps of TOC were applied in two processes to identify the bottleneck. Brainstorming was used to promote improvement opportunities and technology suggestions. The results found indicate the possibility of improving the stamping/deburring/cassification process through sensing and an action plan was developed. The work related to VSM and I4.0 technologies facilitates the understanding of what has already been accomplished with the union of VSM and TOC and indicates the advantages found.
  Keywords: Industry 4.0; value stream mapping; VSM; theory of constraints; TOC; screw company.
  DOI: 10.1504/IJPQM.2022.10051270
   
  
• Delineating a trajectory for progressive SMEs towards a sustainable future: A Cluster-based Approach  
  by Priyanka Kapoor, Shobhit Goel, Nidhi Nagar 
  Abstract: Small and medium enterprises (SMEs) are critical for the well-being and robustness of any economy. They account for more than 90% of firms and 50% of employment generated worldwide. Thus, they need to imbed sustainability in their operational construct to remain globally competitive and environmentally responsible. This work presents an enterprise success framework comprising variables entrepreneurial orientation, enterprise competitiveness and external environment. The commonality of attributes amongst the SMEs is examined to develop clusters exhibiting similar traits; thereby locating development strategies based on this cluster approach that positively impacts their performance. Cluster Analysis is completed using the K-means clustering technique, identifying the homogeneous SME clusters based on various firm attributes. The cluster formation helps locate pertinent factors that impact the enterprises long-term competitiveness, enabling the development of an innovative and strategic foresightedness for a sustainable future. The proposed framework offers managerial exhortations, highlighting the optimum solution transit strategy towards sustainability.
  Keywords: small and medium enterprises; SMEs; sustainability; interlocking circles model; entrepreneurial orientation; enterprise competitiveness; digital adoption; firm performance.
  DOI: 10.1504/IJPQM.2021.10051454
   
  
• A Bibliometric Analysis of Perceived Risks: A Closer Look at Green Marketing & Green Purchase Intention  
  by Aparajita Sanyal, Samiran Sur 
  Abstract: The present research is based on the systematic literature review (SLR) to combine the publications on perceived risk in the area of green marketing and green purchase intention by applying a systematic approach. After a thorough screening procedure, 383 articles extracted from the Scopus and Web of Science (WoS) with certain keywords (perceived risks, green marketing, green purchase intention, sustainable marketing, environmental marketing etc.) along with some specific filters from 183 journals. All these significant works papers by notable academics have been studied with a systems theory-based viewpoint based on the assessment of some aspects like prominent collaborating institutes, authors, keywords, journals, and citation statistics. Lastly this paper gives recommendation for future research in the area of perceived risk from the green angle. Thus this paper delivers a way for scholars to be guided into the field of perceived risks in the area of green marketing and green purchase intention.
  Keywords: systematic literature review; SLR; perceived risks; green marketing; green purchase intention; sustainability.
  DOI: 10.1504/IJPQM.2022.10051677
   
  
• Quality Improvement and Competencies of Nurses: A combat mechanism for the Covid-19 scenario  
  by Sharanika Dhal, Snigdha Mohapatra 
  Abstract: The global pandemic has placed unprecedented demands on delivering essential healthcare services. This period of crisis requires adapting out-of-the-box methods to meet the patient needs and optimise the use of existing medical resources. In this regard, the competency levels of the healthcare professionals, especially nursing staff, play a significant role in dealing with the high-pressure and stressful clinical environment. This research explores the vital competencies and their elements that can enhance the performance of nursing professionals in an emerging country context. Based on RIDIT analysis, the results exhibit the priority ranks of the technological and clinical competencies. These findings offer newer insights on this under-explored domain to facilitate conceptual development, and policy formulation.
  Keywords: competencies; healthcare; COVID-19; emerging economy; nursing.
  DOI: 10.1504/IJPQM.2022.10051840
   
  
• Developing a risk-based strategic human resource management: a mixed-method approach  
  by Kassem Jibril, Ali Safari, Arash Shahin, Mahmoud Hamdan 
  Abstract: This study aims to provide methodological insight for managing the strategic human resources risks. A mixed-method approach was conducted to detect and assess risks in small and medium ICT companies in two different cities in two Middle Eastern countries. In the quantitative phase, risks were detected, and then quantitative data were collected by two questionnaires and analysed by two methods: fuzzy and FMEA. Results show that the ICT companies in both cities are exposed to a set of strategic human resources risks, which fall under two main headings: vertical and horizontal misalignment. Finally, as a result, we presented the FMEA as a useful and valid assessing tool to measure the SHR risks. Developing a clear managing framework, and focusing widely on the strategic HR risks using quantitative methods is a new addition to the HR literature.
  Keywords: risk management; human resource risks; strategic risks; IT companies; FMEA; fuzzy.
  DOI: 10.1504/IJPQM.2022.10051934
   
  
• Economic efficiency evaluation of the implementation of a quality management system for companies in the construction industry  
  by Yeldar Zhuman, Abdizhapar Saparbayev, Rassima Salimbayeva, Saken Abdibekov, Kulyash Syzdykova, Azamat Eleusov 
  Abstract: The purpose of this research work is to determine the prospects for the creation of the mentioned system and its practical implementation at companies of the construction industry to solve issues related to the activities of these companies. The leading approach of this scientific research is a combination of analytical and information-logical methods of studying the issues included in the topic. The main results of this research work were: determination of the main criteria for assessing the parameters of economic efficiency from the introduction of the system, as well as the derivation of the relationship of economic indicators that affect the objectivity of such an assessment. The applied value of this study is to assess the possibility of putting its results into practice in order to achieve a significant improvement in the quality indicators of construction services provided in the country.
  Keywords: real estate; effect of implementation; production of products; marketing research; business entity.
  DOI: 10.1504/IJPQM.2022.10051984
   
  
• Cost Comparison for Metadata Driven Graphical User Interface  
  by Debolina Ghosh, Jay Prakash Singh, Jagannath Singh, Ashish Anand, Sireesha Varada 
  Abstract: Now-a-days, metadata-driven architecture for application development is a popular design paradigm, particularly for enterprise applications. Metadata-driven software development is expected to be faster and less expensive than traditional code-centric program development. For developing Graphical User Interface (GUI) also, the Metadata-driven software development process works faster. In this paper, we have evaluated the cost and effort for GUI development by using traditional code-centric as well as metadata-driven architecture. SAP UI5, a GUI development framework is used to determine the cost and effort based on the COCOMO model. To find the efficiency of the proposed approach, we have gathered 12 GUI-based projects from various sources with similar features and complexities and compared the development cost of the projects by both the techniques. The finding shows that a meta-data driven development process takes less development cost as compared to traditional code-centric processes. The result analysis can be used in decision-making processes such as architecture selection, cost, and effort estimation, and hence it plays an important role in the overall success of any software development project.
  Keywords: graphical user interfaces; GUI; metadata; COCOMO; cost estimation; effort estimation; SAP UI5.
  DOI: 10.1504/IJPQM.2022.10051985
   
  
• A stakeholder theory approach to analyzing strategies for improving pandemic vaccine supply chain performance  
  by Manish Mohan Baral, SUBHODEEP MUKHERJEE, Ramji Nagariya, Venkataiah Chittipaka 
  Abstract: This study aims to formulate strategies that impact the vaccine supply chain (VSC). This study measures the VSC performance using the proposed strategy concerning stakeholders’ theory. From the literature review and experts’ consent, the strategies are classified into six broad strategies as- VSC traceability, VSC visibility, VSC velocity, digitalising VSC, localising VSC, and vaccine inventory. A questionnaire is developed for surveying healthcare organisations and hospitals. All six proposed hypotheses got accepted. The developed model satisfies all the model fit parameters. Strategies like VSC traceability, VSC visibility, VSC velocity, digitalising VSC, localising VSC, and vaccine inventory have positively impacted vaccine supply chain performance. This research will be helpful for healthcare professionals and organisations for the faster delivery of the vaccine. This research will also help policymakers in improving the performance of VSC. This study is also the first to use the stakeholder theory approach for measuring VSC performance.
  Keywords: vaccine supply chain; VSC; vaccine supply chain performance; COVID-19; strategies; healthcare organisations; hospitals.
  DOI: 10.1504/IJPQM.2022.10052120
   
  
• Which Key Action Plans Should Be Prioritized for SME Retail Entities in Navigating Business during the COVID-19 Pandemic  
  by Elia Oey, Jason Auryn Ho, Dennis Wilson, Benyamin Suwito Rahardjo 
  Abstract: The worldwide retail industry has experienced tremendous shift due to the COVID-19 pandemic, triggered by changes in consumer behaviour and limitations in their operations. This research aims to identify the key action plans required by small and medium-sized retail entities in the Greater Jakarta area dealing with disruptions caused by the COVID-19 pandemic. Defining the
  Keywords: COVID-19; key action plan; KAP; model of culture; retail; small and medium enterprises; SME.
  DOI: 10.1504/IJPQM.2022.10052439
   
  
• Bricolage practices in developing applied educational tools: A comparative study of value-based entrepreneurship across emerging markets  
  by ANANYA RAJAGOPAL, Rajagopal . 
  Abstract: Bricolage practices are commonly used in emerging markets for developing innovative products to cope up with resource limitations. This study analyses the attributes of bricolage practices adopted by start-up enterprises in innovative applications to boost the education performance. This study is based on empirical analysis of collected data to address the gaps in the existing literature. It also provides an analytical framework of selected dimensions that combines theory of entrepreneurial bricolage, optimal distinctiveness theory, and social learning theory. Two parallel studies were conducted in India (98) and Mexico (56), with 154 enterprises practicing bricolage approach in developing innovative educational tools. Bricolage practices in developing innovative educational tools are more effective in India as compared to Mexico due to conventional wisdom within family-driven enterprises. The results also show that entrepreneurs in both countries need to develop effective user orientation, customer services, and transformational leadership to demonstrate successful implementation of bricolage practices.
  Keywords: bricolage practices; educational tools; emerging markets; innovation; collective intelligence; resource mapping; India; Mexico.
  DOI: 10.1504/IJPQM.2022.10053012
   
  
• Hiring Process and Contemporary Methods: An Empirical Insight Using Grey Relational Analysis  
  by Snigdha Mohapatra, Archana Choudhary 
  Abstract: The study distinguishes amongst classical and contemporary recruiting and investigates the behaviour of recruiters during the hiring process. The research uses descriptive design and applies Grey relational analysis to examine the research findings. This study investigates how the current-day recruitment process works with the aid of contemporary technologies, the procedures involved, and the conduct of recruiters during the process. The research motivates individuals to learn about the processes and steps involved in contemporary recruiting, as well as the criteria and settings that recruiters use to make hiring decisions. This article provides insight into the hiring process in organizations, including where they obtain candidates, which is critical, and the types of pre-employment screening that is performed nowadays. This paper attempts to describe the comprehensive view on how to acquire a candidate from the perspective of recruiters and organizations, thereby adding novelty to the research.
  Keywords: Hiring process; Contemporary; Recruiter; Grey relational analysis; Decision making.
  DOI: 10.1504/IJPQM.2022.10053481
   
  
• A Proposed Framework for Improving the Quality and Profitability of Industrial Projects using PRINCE2 Methodology  
  by Mohammed Obeidat, Ahmad Alhulayil, Esraa Abdel All, Fikri Dweiri 
  Abstract: This paper uses the projects IN controlled environments (PRINCE2) methodology as a reference, to build a comprehensive framework for managing, executing, and improving the quality and profitability of industrial projects. The proposed framework will be universal to be applied in industrial projects no matter the shape, size, and type of project. PRINCE2 is a project management method that is widely adopted in a wide range of industries. Selected garment factories in Jordan will be considered as a case study. The common practices in industrial project management are evaluated to find possible improvements and to make them more relevant to the current development in the field. Results will be valuable to the industrial projects’ management teams, and the industry practitioners in managing and executing their projects according to best practices. The authors propose a framework for improving industrial projects using the PRINCE2 approach.
  Keywords: business framework; improvement; garment industry; quality; Jordan.
  DOI: 10.1504/IJPQM.2023.10053615
   
  
• Examining the Mediating Mechanism of the Environmental Organizational Citizenship Behaviour in the relationship between Green Human Resource Management and Sustainable Performance  
  by Mohammed Iqbal Al-Ajlouni, Dr. Moayyad Al-Fawaeer, Mohammad Al-Dweiri, Rawa Hijazi, Aktham Al Sarayreh, Kamel Al-Ajlouni 
  Abstract: Despite the significant role played by green human resource management (GHRM) in promoting sustainable performance (SPerf), there is still a lack of empirical evidence to support this link, especially in developing countries. Therefore, by adopting the ability, motivation and opportunity (AMO) theory, we targeted small and medium-sized enterprises (SMEs) in Jordan that were ISO14001 certified to examine the relationship between GHRM and sustainable performance (SPerf) along with the mediating role of organisational citizenship behaviour towards the environment (OCB-E). By employing the non-probability conditional sampling technique, 97 enterprises were surveyed using a structured questionnaire. The results indicated that GHRM directly accounted for 46.6% of variance in financial performance (FP), 65.5% of variance in social performance (SP) and 37% of variance in environmental performance (EP), and the strongest direct link was noticed between GHRM and SP. The mediation testing results revealed that OCB-E was a partial mediator between GHRM and FP and SP, whereas a full mediation was observed between GHRM and EP. In the following sections, the results, a discussion about the results and the implications have been provided.
  Keywords: green HRM practices; sustainable performance; SPerf; organisational citizenship behaviour towards the environment; OCB-E; mediation role; industrial enterprises; SMEs; Jordan.
  DOI: 10.1504/IJPQM.2022.10053689
   
  
• A Literature Review of Lean Methods and Tools: Research Trends and Issues  
  by Viktorija Knapic, Goran Licul, Lara Jelenc 
  Abstract: Although lean offers many benefits to a business, the level of successful lean implementation is low because companies do not undertake a lean transformation properly. One of the challenges they face is deciding on adequate lean tools and their application in a given context. A proper tool choice leads to long-term business results connected to lean, whereas an incorrect one results in higher implementation costs and the inability to extract maximum value from lean. Our main goal is to present literature on lean methods and tools through a systematic mapping study. We offer a systematised view of the field of lean methods and tools, identify research trends, and provide insights for future research. We identify the most prominent lean methods and tools used in various contexts and the frequency of their usage. We present a discussion on content (using lean methods), methodology and scientific contribution, and scope (lean and strategy).
  Keywords: lean; lean methods; lean tools; systematic mapping study; literature review; sustainable lean.
  DOI: 10.1504/IJPQM.2022.10053908
   
  
• Industry 4.0: Enabling Technologies, Application & Challenges of Implementation  
  by Sushant Vishnoi, NAVEEN VIRMANI, Teena Bagga, Smriti Mathur, Amit Bhati 
  Abstract: Industry 4.0 has been gaining importance exponentially over the last decade due to its incomparable advantages. In the wake of global economic innovation, this noble concept was introduced to the world by German engineers at the industrial trade fair-Hannover Messe in 2011. Such is the impact of globalisation and digitalisation that a terminology called
  Keywords: cyber-physical systems; enabling technologies; fourth industrial revolution; Industry 4.0; smart factory; smart manufacturing.
  DOI: 10.1504/IJPQM.2022.10053911
   
  
• MANAGEMENT SYSTEM MATURITY, EFFICIENCY AND COMPETITIVENESS ASSESSMENT OF COOPERATIVES AND WINE INDUSTRIES IN SOUTH BRAZIL: AN ANALYSIS OF MANAGERS’ PERCEPTION  
  by Guilherme Bergmann Borges Vieira, Gabriel Vidor, Roque A. Zin, Roberto Birch Gonçalves, Carlos Honorato S. Santos 
  Abstract: This study aimed to analyze the influence of management system maturity on the competitiveness of wine cooperatives and industries. In order to do so, the management system maturity, the benefits resulting from this system and the efficiency and competitiveness of wine cooperatives and industries in south Brazil were accessed. Two main hypotheses were tested. The first was that competitiveness varies between cooperatives and wine industries and the second was that the management system has a significant and positive influence on the companies’ competitiveness. Regarding the first hypothesis, despite the differences observed in the efficiency comparisons, it was not found a statistically significant relationship between efficiency and perceived competitiveness. As for the second hypothesis, a positive and statistically significant relationship was found between continuity of management system and perceived competitiveness, but this variable was able to explain only a small portion of competitiveness. Despite their managerial usefulness, these results indicate the need to create in future studies a broader construct to analyze competitiveness, combining management maturity analysis, efficiency assessment and other external factors.
  Keywords: Management maturity; efficiency; competitiveness; wine sector; southern Brazil.
  DOI: 10.1504/IJPQM.2023.10054065
   
  
• The Impact of Strategic entrepreneurship on Organizational Excellence in Jordanian Telecommunications Companies  
  by Husam Abuhamour 
  Abstract: This study aims to identify the impact of strategic entrepreneurship on organizational excellence, through an applied study in Jordanian Telecommunications Companies, from the point of view of workers at the upper and middle management levels where a sample consisting of (280) managers is selected. This study is considered one of the field studies in which the researcher follows the descriptive analytical method. The current study relies on two types of information sources, namely primary and secondary sources. The researcher designs and conducts a written questionnaire that serves the study variables, so statistical methods are used within the Statistical Program for Social Sciences (SPSS) to process the data obtained through the field study of the sample surveyed. The results illustrate the impact of strategic entrepreneurship in its dimensions (management of entrepreneurial opportunities, management of Entrepreneurial resources, entrepreneurial culture, and pioneering entrepreneurship) in organizational excellence in Jordanian Telecommunications Companies, and it is found that strategic entrepreneurship drives the company to engage in activities that transform inputs, add value to them, and provide customers with one or more types of outputs.
  Keywords: strategic entrepreneurship; organizational excellence; Jordanian telecommunications companies.
  DOI: 10.1504/IJPQM.2022.10054235
   
  
• Explanatory Hypothesis Generation During a Root Cause Analysis: A Multiple Case Study  
  by Matthew Barsalou 
  Abstract: Quality failures can be costly for organisations in terms of actual costs and harm to the organisation’s reputation. Every root cause analysis should have an empirical aspect, which can be achieved by directly investigating the failed part and this paper illustrates the value in both experimenting with failed parts and directly investigating failed parts to identify causes, so that effective solutions can be implemented. A multiple case study approach is used in this paper. In one situation, the root cause was only found after multiple cycles of hypothesising and experimenting. In the other situation, a long sought after cause was finally found by investigating a failed part. The two investigations went in different directions, with one requiring multiple cycles of experimentation and the other requiring observation of failed parts. The insights from these investigations can be useful for organisation investigating failures.
  Keywords: failure analysis; root cause analysis; RCA; quality; experiments; investigation.
  DOI: 10.1504/IJPQM.2023.10054802
   
  
• Investigating the linkages between Green Education, Environmental Consciousness and Green cost and benefit awareness through Structural Equation Modeling  
  by Amjad Khalili, Siti Norhafiza Abdulrazak, Md Yusof Ismail 
  Abstract: Little is known about the integration of green education, green cost and benefit analysis (CBA) and environmental awareness together inside Malaysian industries. This paper empirically tries to explore the relationships amongst these three key practices. Though, a multi-dimensional conceptual model is developed and two hypotheses are postulated. Primary data through a structured questionnaire gathered from 300 managers in diverse industries. Both SPSS 22 and AMOS 22 utilised for hypotheses empirical investigation. Findings show that the linkage between green education and environmental consciousness is significant and supported whereas no relationship is observed between both green education and cost and benefit practices. It is concluded that these practices treated a useful guide for Malaysian manufacturers to further realise these practices, understand their importance. To be sustainable, managers have to focus on the themes of these key practices and their influence on daily operations that may impact the whole industries while applied successfully.
  Keywords: green education; green cost and benefit; environmental awareness; integration; AMOS 22.
  DOI: 10.1504/IJPQM.2023.10054891
   
  
• Predictors affecting the Quality of Work Life of Street Vendors  
  by K.R. Ramprakash, Vigneshwar K, Louie Albert, Kishore Kunal 
  Abstract: The study aims to analyse the predictors influencing quality of work life (QWL) of hawkers. The study is based on primary data collected from 1,200 hawkers in Tamil Nadu. In this study, maximum variation sampling was used to select eight districts from the state. Within the eight districts, a spatially stratified sample was used to select 150 hawkers per district for the study. As the data lacks multivariate normality, PLS-SEM is considered an appropriate method to study the predictors influencing QWL of hawkers. In terms of hawkers’ work-life balance, fair compensation, and physical work environment, it has been discovered that these factors significantly improve their quality of work-life, but workplace stress, harassment, and sexual abuse significantly worsen it.
  Keywords: quality of work life; QWL; hawkers; street vendors; harassment; sexual abuse.
  DOI: 10.1504/IJPQM.2023.10055022
   
  
• Generalized Fermatean Fuzzy Numbers based Exponentially Weighted Moving Average Control Chart  
  by Rajiv Kumar, Tanuj Kumar, Birjesh Kumar 
  Abstract: This work present a generalised Fermatean fuzzy numbers-based exponentially weighted moving average (EWMA) conrol chart. First, we introduce generalised Fermatean fuzzy numbers and their arithmetic operations. We also create novel defuzzification and ranking techniques to convert Fermatean fuzzy observations into crisp observations. Then, based on the generalised trapezoidal Fermatean fuzzy numbers, we suggested the Fermatean fuzzy EWMA (FFEWMA) statistic and the Fermatean fuzzy EWMA control chart limits. In order to confirm the effectiveness of the suggested Fermatean fuzzy EWMA control, a simulation study is performed. In comparison to the well-known EWMA charts, simulation studies demonstrate that the proposed Fermatean fuzzy chart detects very small shifts as early as possible in the process. In order to handle the uncertainty in the process observations, the proposed Fermatean fuzzy EWMA control chart is more reliable.
  Keywords: intuitionistic fuzzy numbers; IFNs; Fermatean fuzzy numbers; fuzzy exponentially weighted average control charts; Fermatean fuzzy EWMA control chart; membership and non-membership functions.
  DOI: 10.1504/IJPQM.2023.10055025
   
  
• Prominent factors causing quality issues in government social housing construction in South Africa  
  by Christopher Amoah 
  Abstract: This study intended to identify prominent factors causing quality issues in government social housing construction in South Africa. A quantitative research approach was used for the data analysis. Survey questionnaires were administered to professionals with experience with social housing construction in South Africa. The data received were analysed using Statistical Package for Social Science to calculate the identified factors’ mean and standard deviation values. The research revealed corruption on the part of the government, procurement officers’ nepotism, corruption on the part of the contractors, lack of government quality performance objectives, and lack of political accountability, among others, as the prominent factors causing quality issues in social housing construction. This study benefits the government and construction stakeholders concerned with delivering social housing by making them aware of the prominent factors driving quality problems and helping them to institute pragmatic measures to address the quality-related issues in social housing construction.
  Keywords: prominent factors; quality issues; government; social housing; South Africa.
  DOI: 10.1504/IJPQM.2023.10055106
   
  
• Sustainable Accounting Information and Enhancement of Quality for Financial Decision Making  
  by Mohammad Aladwan  
  Abstract: The study objective is to inspect the influence of sustainability disclosed information on enhancing the quality of management financial decisions that based on financial reporting at Middle East companies. An examination on 100 Middle East companies was implemented by distributing 250 questionnaires to managers, accountants, and auditors. The exploration results discovered that; sustainability reporting has affirmative and significant influence on financial reports quality that used as a base for decision making; results of answers also confirmed the important of sustainable information and its role in strengthening the reporting, and management ability on conducting decision. Based on outcomes, the study endorses that middle east companies must implement sustainability information approaches and use more volume of their income in sustainability reporting so as to improve the quality of financial reporting. Moreover, the financial supervisory organisations in Middle East are instructed to endorse and pass more laws and regulations to dictate the sustainability information.
  Keywords: sustainability; financial reporting; sustainable development; decision making.
  DOI: 10.1504/IJPQM.2023.10055110
   
  
• Analysis of efficiency, productivity and competitiveness in organizations  
  by José Morelos Gómez, María Gabriela Fals, Joshuar Álvarez 
  Abstract: Efficiency and productivity are key factors for organisations that promote greater competitive advantages. In this article the different tools, techniques and methods to increase them were analysed. A rational, qualitative and descriptive meta-analysis was carried out through an exhaustive review of scientific articles from the Scopus database, in a time horizon of 2015 to 2020, with which 526 articles were found, after reviewing the A summary of each of them and reading their content in depth were filtered to 33 articles, subsequently, a final selection of 25 articles was made, the results of which respond directly to the research questions formulated, with the selection criteria: ten most cited articles, ten most recent publications and five most cited reviews. The results obtained showed that the use of information technologies in operations and in the management system of a company positively influence the increase in efficiency and productivity and added value against the competition, as well as the implementation of the tools that allow the development of environmental and organisational sustainability.
  Keywords: efficiency; productivity; competitiveness; productivity tools; sustainability.
  DOI: 10.1504/IJPQM.2023.10055516
   
  
• Software Effort Estimation Using Cascade Neural Network Optimized Based on Modified Particle Swarm Optimization (MPSO-CNN)  
  by Mohammed Abdulmajeed Moharram, SAURABH BILGAIYAN, Santwana Sagnika 
  Abstract: Software effort estimation has a significant role in software development engineering. The inaccurate estimation will increase the failure possibilities of the project. On the contrary, accurate estimation enables the project developers to finalise the projects within the required time and budget. Furthermore, it is considered a big challenge to obtain the satisfactory accuracy of project development at the beginning. To tackle this problem, soft computing techniques such as artificial neural network (ANN) has already demonstrated a remarkable performance in software effort estimation. However, the optimal weights for the neural network are still considered a big dilemma. In this paper, a cascade neural network (CNN) is optimised based on modified particle swarm optimisation (PSO). The modified PSO can overcome the premature convergence of PSO as well as avoid falling into local optima effectively. The experimental results have shown the superiority of the proposed work compared with the standard PSO significantly.
  Keywords: particle swarm optimisation; PSO; cascade neural network; CNN; Pearson correlation; standard deviation; effort estimation.
  DOI: 10.1504/IJPQM.2023.10055552
   
  
• Productivity of Women Self-Help Groups through Quality Training and Capacity Building  
  by Sarmistha Apat, Snigdha Mohapatra 
  Abstract: his research evaluates the impact of training and capacity building towards enhancing the performance of women self-help groups (SHGs) in the context of an emerging economy. Based on the insights from prior studies, this research identifies certain gaps and attempts to fill the vacuum in the literature of rural empowerment, mainly through SHGs. The hypothesised model was empirically tested using structural equation modelling with 418 responses drawn from survey participants. The findings exhibit training positively drive SHGs’ performance, while, the link between training and capacity building was also found statistically significant and positive. Moreover, capacity building acted as a potential mediator in the path from training to SHG performance. The findings provide new and interesting insights to facilitate conceptual development and policy formulation. Consequently, this study evidences the vitality of implementing capacity-building and quality training measures to empower and provide economic independence to the underprivileged women in the rural areas.
  Keywords: capacity building; quality training; productivity; performance; self-help groups; SHGs.
  DOI: 10.1504/IJPQM.2023.10055591
   
  
• Productivity of Local Communities for Sustainable Livelihood  
  by Brundaban Panda, Rinki Mishra 
  Abstract: This study examines the concept of corporate social responsibility (CSR) in India’s mining sector with a specific emphasis on National Aluminium Company Limited (NALCO). Specifically, the effect of governance and implementation factors is evaluated in connection with CSR activities. Also, the study investigates the positive link between CSR activities and sustainable livelihood of local communities. Based on regression analysis, the finding suggests positive and significant effects between the model constructs. These findings provide in-depth insights regarding the nature and implementation of CSR at the ground-level for upliftment and productivity of the local communities and groups. Drawing cues from the empirical findings, the academicians, organisational decision-makers, and policy-developers can formulate targeted CSR strategies and initiatives to improve the living standards of the communities residing in the mining regions.
  Keywords: productivity; local communities; governance; sustainable livelihood; corporate social responsibility; CSR.
  DOI: 10.1504/IJPQM.2023.10055592
   
  
• Comprehending the deployment intention of Lean Six Sigma in healthcare: the moderating role of change management  
  by Alok Kumar Samanta, G. Varaprasad, Anand Gurumurthy 
  Abstract: In the healthcare sector, high-quality and quicker patient services are paramount. Due to these operations priorities, Lean Six Sigma practices have received considerable attention as a viable option for process improvement. However, the intention among healthcare managers to deploy this proven methodology is relatively low, considering varying difficulties in the adoption process. This study aims to understand the direct effects of these difficulties on the deployment intention of healthcare leaders in India. Furthermore, the central focus of this study is to examine the role of change management in moderating the relationships between these challenges and the intention to deploy LSS. The data for this study is collected from 160 doctors in India who are in managerial/leadership positions in different private hospitals. Partial least square-based structural equation modelling is used to estimate various relationships. The findings offer crucial insights for academicians and practitioners in the field of LSS and healthcare.
  Keywords: Lean Six Sigma; LSS; change management; healthcare; deployment intention; India.
  DOI: 10.1504/IJPQM.2023.10055949
   
  
• A SWOT analysis of maintenance practices for enhancing the business performance of small scale industry: A case study  
  by Simrajit Singh Sidhu, Kanwarpreet Singh, Inderpreet Ahuja 
  Abstract: Small and medium enterprises (SMEs) play a critical role in the efficient and smooth running of major enterprises, therefore maintenance practices are vital. At the manufacturing unit, a review of business performance indicators was conducted to demonstrate the benefits gained from the implementation of strategic maintenance programs. The strengths, weaknesses, opportunities, and threats (SWOT) study is used to evaluate the application of maintenance practices in small-scale industry. During the evaluation, the assessment team found a number of issues that needed to be addressed in order for the organisation to achieve business gains. In the case study, strategic maintenance techniques were implemented in order to reap significant benefits in terms of improved OEE, on-time delivery, increased machine availability, and reduced machine breakdowns. The results showed that enhancing OEE in the organisation resulted in a considerable improvement in performance. The study underlines the importance of effective maintenance practice implementation.
  Keywords: maintenance practices; business performance; SWOT analysis; OEE; small industries.
  DOI: 10.1504/IJPQM.2023.10055953
   
  
• Performance enhancement of a manufacturing organization by the implementation of maintenance practices: A case study  
  by Simrajit Singh Sidhu, Kanwarpreet Singh, Inderpreet Ahuja 
  Abstract: A case study of an Indian medium scale manufacturing industry is being conducted to investigate the contribution of maintenance practices toward enhancing quality and productivity. An assessment of business performance indicators has been carried out at the auto-parts manufacturing unit to illustrate the achievements realised through adoption of strategic maintenance initiatives. During the assessment, the assessment team identified a number of issues for maintenance improvement to realise business improvements in the organisation. As a result, phase-by-phase maintenance implementing practices has been carried out in the case study in order to reap significant benefits in terms of enhanced MTBF and reduced MTTR. The results revealed a significant improvement in performance by improving OEE in the organisation. The systematic implementation of maintenance practices also resulted in a further improvement in MTBF and a reduction in MTTR. The study emphasises the significance of maintenance practice implementation to achieve enhanced organisational performance.
  Keywords: maintenance practices; business performance; reliability; quality and production.
  DOI: 10.1504/IJPQM.2022.10055990
   
  
• Project management practices to direct and control the project planning and execution in R&D units  
  by António Rocha, Fernando Romero, Daniel Miranda, Marlene Amorim, Rui M. Lima 
  Abstract: Projects lead organisations to create utility, value and capabilities by delivering innovative outcomes, and project managers must foster collaboration and people commitment, in a coordinated effort involving feasibility and viability assessments, and the application of project management practices and processes to kick-off, direct and control its execution. To get to know and better understand which project management practices are in use in organisations with research and development (R&D) units, this article presents a study analysing the frequency of use of project management practices and compares them with project management students’ expectations of applying them as a professional. Seventy-seven practices have been analysed and evidence of significant differences has been found in 29 practices. The results provide inputs to direct and control projects reinforcing the importance of applying fundamental concepts, skills, and processes to meet the project objectives, giving us insights on the importance of training and recruiting project management professionals.
  Keywords: project management; scope management; resources management; quality management; risk management.
  DOI: 10.1504/IJPQM.2023.10056086
   
  
• Furniture industry and handicrafts: what possible integration of production processes? Experiential profiles from Italy  
  by Guido Migliaccio, Luigi Umberto Rossetti 
  Abstract: Furniture is a durable choice reflecting functional, but also psychological, social, and cultural needs. The ideal home would like furniture designed to be ordered by each user. This would enhance the role of the artisan who produces unique pieces, even concerning the space limits of the premises. Artisanal products are often opposed to inexpensive industrial standardised ones. Is there only competition or even collaborations between industry and craftsmanship? Through a qualitative analysis, the study illustrates the possible relationships between industrial, commercial, and craft companies, especially to customise standardised products, thus trying to respond to the specific needs of each customer, without an excessive increase in price. To this end, industries could have their laboratories. However, merchants could make these adjustments. Both could instead use the external consultancy of the artisans. Alongside the typical activities, the artisans could thus plan further work areas.
  Keywords: furnishing; Italian design; wood-furnishing chain; Italy.
  DOI: 10.1504/IJPQM.2023.10056262
   
  
• Analysis and Selection of Glass Bottle Traceability Technologies in the Beer Production Chain  
  by Carolina X. S. S. Rocha, Aldara S. César, Cecilia T. Hernández, Ualison De Oliveira, Fabiane Letícia Lizarelli 
  Abstract: This paper discusses investments in new equipment for the tracking of food products, especially from the glass bottle industry that serves the beer market. Three technologies
  Keywords: food traceability; multicriteria decision support methods; analytic network process; ANP; laser; CO2 laser; QR code.
  DOI: 10.1504/IJPQM.2023.10056437
   
  
• QMS and biosecurity measures in Peruvian services companies during the COVID-19 pandemic  
  by Jorge Benzaquen, Beatrice Avolio, Juan Weston 
  Abstract: This research presents the results of a comparative analysis related to the adoption of measures to prevent and control the spread of the COVID-19 pandemic between services companies with/without ISO 9001 quality management systems (QMS). For this purpose, an empirical study was conducted with a sample of 648 Peruvian services companies. Data were collected using questionnaires based on four measures against COVID-19: preventive actions, protocols, biosecurity processes and risk management. Descriptive and inferential techniques were implemented to analyse the data. The study found that companies with ISO 9001 scored higher than non-certified companies in the implementation of the four analysed measures against COVID-19. However, these differences were not significant in the case of protocols and risk management. Overall, this study empirically assessed the importance of having a QMS to meet more quickly and effectively government requirements during contingencies such as a global health crisis.
  Keywords: quality management system; ISO 9001; COVID-19; services companies; developing country.
  DOI: 10.1504/IJPQM.2023.10056522
   
  
• QUALITY CIRCLES IMPLEMENTATION IN AN INDIAN SCIENTIFIC EQUIPMENTS MANUFACTURING COMPANY: A CASE STUDY  
  by Shaman Gupta, Pankaj Chandana 
  Abstract: This study focuses on the significance, use, and benefits of the quality circle, a group of employees of the working area doing similar work, and solving issues in a collaborative approach. With the examples of Indian organisations, this study has stated how this circle effectively develops business outcomes. The study’s methodology section has discussed that forming quality circles can result in a problem-solving concept. The brainstorming and cause-effect diagram tool is applied in the case study section, where the problems are identified, respectively. The solutions that need to be developed with the problem are also provided. The research’s future scope shows that the development of this process in the company will help develop the problem-solving technique. This problem-solving technique will help in increasing the management value of the company within the competitive market.
  Keywords: quality circle; employees; management; performance; focus; approach to the outcome; problem-solving; decision making; skill development.
  DOI: 10.1504/IJPQM.2022.10046741