International Journal of Productivity and Quality Management (IJPQM)

International Journal of Productivity and Quality Management

2021 Vol.34 No.2

Pages Title and author(s)
135-157Managing arrival variability in healthcare services: case of an out-patient department
Piyush Gupta; Piyush Pranjal; Amit Sachan; Punam Prasad
DOI: 10.1504/IJPQM.2021.118380
158-175Resource allocation for implementing strategic quality management strategies in pharmaceutical industry in India: a case study
Harjit Kaur; Sanjay Kaushik
DOI: 10.1504/IJPQM.2021.118390
176-204The mediating effect of business ethics in the relationship between total quality management and sustainable performance: perspective from 4- and 5-stars hotels
Kit-Yeng Sin; Choon Ling Sim; Yi Jin Lim; Damien Lee; Joanne Shaza Janang
DOI: 10.1504/IJPQM.2021.118429
205-230Necessities of employee productivity in garment industries: challenges and effects of harassment, abuse and discrimination
Mohammad Nurul Alam; A.K.M. Manirul Bahar; Manimekalai Jambulingam; M.D. Mahamudul Hassan
DOI: 10.1504/IJPQM.2021.118428
231-240Public service motivation and job performance: an exploratory study in Jordanian municipalities
Sahem Nawafleh
DOI: 10.1504/IJPQM.2021.118382
241-265Process institutionalisation crowds out innovativeness? An empirical analysis on the relationships between ISO 9000 adoption and R&D expenditure
L.M. Daphne Yiu; Hugo K.S. Lam; Andy C.L. Yeung
DOI: 10.1504/IJPQM.2021.118417
266-277Productivity analysis of education and research fields in universities of medical sciences: a case study of Iran
Bahram Nabilou; Hassan Khorsandi; Ali Reza Chavshin; Aram Feizi; Hasan Yusefzadeh
DOI: 10.1504/IJPQM.2021.118384
278-292Determinants of the performance of insurance companies
Abdelkader Mohamed Sghaier Derbali; Ali Lamouchi
DOI: 10.1504/IJPQM.2021.118383