International Journal of Productivity and Quality Management (IJPQM)

International Journal of Productivity and Quality Management

2021 Vol.32 No.4


Pages Title and author(s)
413-439CMMS software quality function deployment based on maintenance objectives: a framework for software selection process
Hadi Balouei Jamkhaneh; Reza Shahin; Arash Shahin; Mohammad ArabYarmohammadi
DOI: 10.1504/IJPQM.2021.114260
440-457Measuring efficiency and effectiveness of workers' performance and information flow system in technical universities in Ghana
Ruth Appiah; Shizhu Liu; Emmanuel Caesar Ayamba; Moping Fang
DOI: 10.1504/IJPQM.2021.114258
458-501Efficiencies in Islamic banking: a bibliometric and theoretical review
Syed Alamdar Ali Shah; Raditya Sukmana; Bayu Arie Fianto
DOI: 10.1504/IJPQM.2021.114268
502-519Measuring business process maturity: is Hammer model validated in practice?
Shiva Mohammadi; Nasser Motahari Farimani; Mohammad Mahdi Farahi
DOI: 10.1504/IJPQM.2021.114257
520-535The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Mohd Sadiq; Mohd Adil
DOI: 10.1504/IJPQM.2021.114256
536-556Impact of Six Sigma critical success factors on productivity improvement through absorptive capacity in the manufacturing industry in Saudi Arabia
Amer Al-Atiyat; Adedapo Oluwaseyi Ojo; Patrick Chin-Hooi Soh
DOI: 10.1504/IJPQM.2021.114267

 

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