International Journal of Productivity and Quality Management (IJPQM)

International Journal of Productivity and Quality Management

2018 Vol.23 No.1

Pages Title and author(s)
1-30Soft total quality management and lean manufacturing initiatives: model development through structural equation modelling
Amjad Khalili; Md Yusof Ismail; A.N.M. Karim; Mohd Radzi Che Daud
DOI: 10.1504/IJPQM.2018.088605
31-54Development and validation of multi-dimensional wind turbine service quality scale for measuring operations and maintenance service quality in wind energy sector
G. Arun Jernick; L. Suganthi; S. Iniyan
DOI: 10.1504/IJPQM.2018.088607
55-73Understanding nature of empathy through the lens of service encounter: a phenomenological study on FLE's
Michael Sony; Nandakumar Mekoth; K.K. Therisa
DOI: 10.1504/IJPQM.2018.088608
74-89TQM as business strategy: a meta-analysis review
Anupama Prashar
DOI: 10.1504/IJPQM.2018.088609
90-109The evaluation of green manufacturing strategies adopted by ISO 14001 certificate holders in Jordan
Yazan Khalid Abed-Allah Migdadi; Dua'a Samih Ibrahim Elzzqaibeh
DOI: 10.1504/IJPQM.2018.088610
110-127Quality and productivity improvement through spot welding process optimisation in automobile body shop
G. Selvam; S. Arockia Doss Prince; V. Surya Prakash; T. Rohit
DOI: 10.1504/IJPQM.2018.088611
128-136The impact of 2008 credit crisis on currency stability structure
Shamshuritawati Sharif; Suzilah Ismail; Zurni Omar
DOI: 10.1504/IJPQM.2018.088619