International Journal of Productivity and Quality Management (IJPQM)

International Journal of Productivity and Quality Management

2017 Vol.21 No.1

Pages Title and author(s)
1-22The integration of maintenance plans and production scheduling taking account of outsourcing: a literature review
Sanae Aarab; Abdellah El Barkany; Ahmed El Khalfi
DOI: 10.1504/IJPQM.2017.083280
23-44A model of customer-based brand equity: evidence from the banking service in Iran
Mirza Hassan Hosseini; Nahid Saravi-Moghadam
DOI: 10.1504/IJPQM.2017.083282
45-71Proposing a new model of failure mode and effect analysis for clustering and ranking of manufacturing process
Farshad Faezy Razi; Ehsan Hoseini
DOI: 10.1504/IJPQM.2017.083281
72-96Structural equation modelling of technology innovation model using AMOS for Indian MSMEs
Davinder Singh; J.S. Khamba; Tarun Nanda
DOI: 10.1504/IJPQM.2017.083283
97-111Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps - with a case study in the travel agents at the centre of the city of Tehran
Arash Shahin; Zahra Mahdavi; Faramarz Shahmohammadi
DOI: 10.1504/IJPQM.2017.083284
112-128Prioritisation of quality management principles based on critical success factors of TQM using integrated approach of MCDM and IPA - the case of Marjan Tile Company
Ali Goharshenasan; Arash Shahin
DOI: 10.1504/IJPQM.2017.083285
129-141Customer satisfaction measurement using SERVQUAL model, integration Kano and QFD approach in an educational institution
Arash Apornak
DOI: 10.1504/IJPQM.2017.083287