International Journal of Productivity and Quality Management (IJPQM) Inderscience Publishers - linking academia, business and industry through research

International Journal of Productivity and Quality Management

Pages	Title and author(s)
1-22	The integration of maintenance plans and production scheduling taking account of outsourcing: a literature review Sanae Aarab; Abdellah El Barkany; Ahmed El Khalfi DOI: 10.1504/IJPQM.2017.083280
23-44	A model of customer-based brand equity: evidence from the banking service in Iran Mirza Hassan Hosseini; Nahid Saravi-Moghadam DOI: 10.1504/IJPQM.2017.083282
45-71	Proposing a new model of failure mode and effect analysis for clustering and ranking of manufacturing process Farshad Faezy Razi; Ehsan Hoseini DOI: 10.1504/IJPQM.2017.083281
72-96	Structural equation modelling of technology innovation model using AMOS for Indian MSMEs Davinder Singh; J.S. Khamba; Tarun Nanda DOI: 10.1504/IJPQM.2017.083283
97-111	Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps - with a case study in the travel agents at the centre of the city of Tehran Arash Shahin; Zahra Mahdavi; Faramarz Shahmohammadi DOI: 10.1504/IJPQM.2017.083284
112-128	Prioritisation of quality management principles based on critical success factors of TQM using integrated approach of MCDM and IPA - the case of Marjan Tile Company Ali Goharshenasan; Arash Shahin DOI: 10.1504/IJPQM.2017.083285
129-141	Customer satisfaction measurement using SERVQUAL model, integration Kano and QFD approach in an educational institution Arash Apornak DOI: 10.1504/IJPQM.2017.083287