International Journal of Productivity and Quality Management (IJPQM) Inderscience Publishers - linking academia, business and industry through research

International Journal of Productivity and Quality Management

Pages	Title and author(s)
267-287	Principal component analysis (PCA)-based approaches for the multi-response optimisation: an issue and the recommendation Rina Chakravorty; Susanta Kumar Gauri; Surajit Pal DOI: 10.1504/IJPQM.2012.048750
288-306	Productivity and quality improvement through value stream mapping: a case study of Indian automotive industry Jaiprakash Bhamu; J.V. Shailendra Kumar; Kuldip Singh Sangwan DOI: 10.1504/IJPQM.2012.048751
307-334	Service quality at Jordanian commercial banks: what do their customers say? Sulieman Ibraheem Shelash Al-Hawary; Amal Metabis DOI: 10.1504/IJPQM.2012.048752
335-373	Total quality management: literature review and an agenda for future research Amrendra Kumar Singh; Rakesh L. Shrivastava DOI: 10.1504/IJPQM.2012.048753
374-387	Factors influencing the repurchase intention and customer satisfaction: a case of Jordanian telecom companies Abbas Al-Refaie; Issam S. Jalham; Ming-Hsien Caleb Li DOI: 10.1504/IJPQM.2012.048754
388-409	Implementation of DMAIC methodology in supply chains to reduce customer end-rejections: a case study in an Indian SME T. Senthilkumar; S. Karthi; S.R. Devadasan; N.M. Sivaram; C.G. Sreenivasa; R. Murugesh DOI: 10.1504/IJPQM.2012.048755