| Pages | Title and author(s) |
| 373-397 | Introduce quality processes through DOE: a case study in die casting foundryBikram Jit Singh, Dinesh Khanduja
DOI: 10.1504/IJPQM.2011.043006 |
| 398-415 | The effects of quality management practices on customer satisfaction and innovation: a perspective from JordanAbbas Al-Refaie, Ola Ghnaimat, Jong-Hwan Ko
DOI: 10.1504/IJPQM.2011.043007 |
| 416-432 | The roles of ISO 14001, research institutions and professional organisations in environmental performanceSean P. Goffnett, Lawrence O. Jenicke, Shanthakumar Palaniswami, Hyungu Kang
DOI: 10.1504/IJPQM.2011.043008 |
| 433-458 | Validation of multiple-item scale for measuring service quality in life insurance business: structural equation modelling approachAnand Prakash, R.P. Mohanty, S. Kumar, S.P. Kallurkar
DOI: 10.1504/IJPQM.2011.043009 |
| 459-479 | Factors influencing the productivity of knowledge workers: a case study from an Iranian Oil CompanyAli Noruzy, Ali Asghar Hayat, Aliasghar Rezazadeh, Sajjad Najafi, Loghman Hatami-Shirkouhi
DOI: 10.1504/IJPQM.2011.043010 |
| 480-501 | An empirical investigation of Six Sigma implementation in medium scale Indian automotive enterprisesRajeshkumar U. Sambhe, Rajendra S. Dalu
DOI: 10.1504/IJPQM.2011.043011 |
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