International Journal of Productivity and Quality Management (IJPQM) Inderscience Publishers - linking academia, business and industry through research

International Journal of Productivity and Quality Management

Special Issue on Total Quality Management in the 21st Century Service Sector

Guest Editors: Om Prakash Yadav, Rakesh Jain and Bharatendra K. Rai

Pages	Title and author(s)
370-383	Geographies, motivations and benefits from ISO 9000 standard: a comparison of manufacturing and service organisations Pavel Castka, Michaela A. Balzarova DOI: 10.1504/IJPQM.2010.032956
384-400	The evolution of quality management in DOKPY, Magnesia – Greece: from basic quality initiatives to EFQM Yiannis Nikolaidis, Christos Terpos DOI: 10.1504/IJPQM.2010.032957
401-427	An evaluation model for inbound call centres design M. Teresa Gonzalez, Edward Pines DOI: 10.1504/IJPQM.2010.032958
428-439	From customers requirements to customers satisfaction – quality function deployment in service sector J.R. Sharma, A.M. Rawani DOI: 10.1504/IJPQM.2010.032959
440-451	A tool based framework for applying Six Sigma methodology to services and transactional data Vinod Lall, Ashish Gupta DOI: 10.1504/IJPQM.2010.032960
452-472	A fuzzy-AHP-based framework for prioritising benchmarks in the service sector Manu Augustine, Rakesh Jain, Om Prakash Yadav DOI: 10.1504/IJPQM.2010.032961
473-492	Total quality management in higher education institutions: challenges and future directions Canan Bilen DOI: 10.1504/IJPQM.2010.032962