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  1. International Journal of Productivity and Quality Management
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  3. 2010 Vol.5 No.4
International Journal of Productivity and Quality Management (IJPQM)

International Journal of Productivity and Quality Management

2010 Vol.5 No.4

Special Issue on Total Quality Management in the 21st Century Service Sector

Guest Editors: Om Prakash Yadav, Rakesh Jain and Bharatendra K. Rai

Editorial

Pages Title and author(s)
370-383Geographies, motivations and benefits from ISO 9000 standard: a comparison of manufacturing and service organisations
Pavel Castka, Michaela A. Balzarova
DOI: 10.1504/IJPQM.2010.032956
384-400The evolution of quality management in DOKPY, Magnesia – Greece: from basic quality initiatives to EFQM
Yiannis Nikolaidis, Christos Terpos
DOI: 10.1504/IJPQM.2010.032957
401-427An evaluation model for inbound call centres design
M. Teresa Gonzalez, Edward Pines
DOI: 10.1504/IJPQM.2010.032958
428-439From customers requirements to customers satisfaction – quality function deployment in service sector
J.R. Sharma, A.M. Rawani
DOI: 10.1504/IJPQM.2010.032959
440-451A tool based framework for applying Six Sigma methodology to services and transactional data
Vinod Lall, Ashish Gupta
DOI: 10.1504/IJPQM.2010.032960
452-472A fuzzy-AHP-based framework for prioritising benchmarks in the service sector
Manu Augustine, Rakesh Jain, Om Prakash Yadav
DOI: 10.1504/IJPQM.2010.032961
473-492Total quality management in higher education institutions: challenges and future directions
Canan Bilen
DOI: 10.1504/IJPQM.2010.032962

 

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