International Journal of Productivity and Quality Management (IJPQM) Inderscience Publishers - linking academia, business and industry through research

International Journal of Productivity and Quality Management

Pages	Title and author(s)
1-19	The impact of TQM implementation in a human service agency Tigineh Mersha, Ven Sriram, Lanny Herron DOI: 10.1504/IJPQM.2009.021868
20-38	A performance measurement framework for internationalisation of small and medium enterprises Harinder Singh, Jaideep Motwani, Jared English DOI: 10.1504/IJPQM.2009.021869
39-54	Productivity measurement for knowledge work in research and development Petri Helo, Josu Takala, Kongkiti Phusavat DOI: 10.1504/IJPQM.2009.021870
55-83	Cost analysis in the implementation of ISO quality system in a petroleum refinery S.A. Oke, A.J. Abudu, O.G. Akanbi, F.A. Oyawale DOI: 10.1504/IJPQM.2009.021871
84-102	A fuzzy logic model for competitive assessment of airline service quality Margaret F. Shipley, Steven P. Coy DOI: 10.1504/IJPQM.2009.021872
103-128	A new X chart comparable to CUSUM and EWMA charts D.R. Prajapati, P.B. Mahapatra DOI: 10.1504/IJPQM.2009.021873