International Journal of Electronic Banking

This journal also publishes Open Access articles

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Editor in Chief: Assistant Prof. Abdalmuttaleb Al-Sartawi
ISSN online: 1753-5247
ISSN print: 1753-5239
4 issues per year
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IJEBank aims to provide the first international attempt to provide a scientific publication outlet for the topics of the electronic banking research agenda. It delivers research articles, position papers, surveys and case studies with the aim of fostering multidisciplinary discussion and research on this fast-growing topic. Given the extraordinary interest in the provision of customer and business-oriented e-banking services, IJEBank concentrates on the proposition of sound theoretical models, methodologies and best practices and aims to provide consultation and promotion of the discipline.


 Topics covered include

  • Outsourcing/process modelling
  • Business process reengineering, continuous improvement
  • Financial performance
  • Marketing, customer service/support/relationship management
  • Training and education
  • Business strategy alignment, social/business networking
  • IT government/strategy, security and control
  • Push/pull/adaptive/personalised/ubiquitous/grid technologies
  • Web 2.0/semantic web, e-banking applications/portals
  • Free/open source software, intelligent agents
  • Content/knowledge management systems, metadata/content standards
  • Emerging technologies/tools, new generation applications
  • E-banking practices/adoption/benchmarking/case studies
  • Domain applications, front/back office
  • Challenges/roadmaps for the future


More topics...

Electronic Banking: Business Issues

  • Outsourcing and process modelling
  • Business process reengineering
  • Customer relationship management
  • Continuous improvement
  • Training and education
  • Security and control
  • Business strategy alignment
  • Social/business networking
  • Knowledge management
  • Financial performance
  • Marketing and customer service/support
  • IT government

Electronic Banking: The Technologies

  • Front/back office
  • E-banking portals
  • Push/pull technologies
  • Web 2.0 and e-banking applications
  • Semantic web and e-banking applications
  • Adaptive and personalised technologies
  • Metadata and content standards
  • Free and open source software
  • Ubiquitous and pervasive technologies
  • Intelligent agents
  • Security
  • Content/knowledge management systems
  • Emerging technologies
  • Grid technologies
  • IT strategy

Electronic Banking: The Practices and the Applications in Domains

  • E-banking practices in different countries/markets/segments/products/services
  • Surveys of e-banking adoption
  • Benchmarking/best practices/case studies at regional/national/global levels
  • Domain applications
  • Tools/emerging technologies and new generation applications
  • Challenges for the future; specification of government policies for the promotion of electronic banking
  • Roadmaps for the future



More on this journal...

The banking sector provides a key backbone towards sustainable development, investment, and finance. The explosion of the traditional perceived banking "products" or "services" nowadays has resulted in a critical reconsideration for the deployment of information and communication technologies in the banking industry. With an emphasis both on the internal capacities and infrastructures of modern banking organisations and on the external "outlook" of the customers and business, the IJEBank puts together complementary views of disciplines and promotes sound contribution to the theory and practice of e-banking.

This scholarly journal recognises the need to bring together academia and industry to explore all the synergies and exploit all the benefits of applied research to sound business problems. This is why we set as the ultimate objective of IJEBank to bridge the theoretical approaches commonly found in academic research with the real needs of the banking sector. IJEBank is not about electronic banking as a new verbalism. It is about e-banking as an applied domain with a great contribution to the knowledge society.

The main objectives of IJEBank are summarised as follows:

  • To provide the leading edge approaches and applications of ICTs in banking sector
  • To provide the state-of-the art/best practices/lessons learnt and cases studies aiming to develop a critical knowledge repository for all those interested in e-banking
  • To contribute in the literacy of electronic banking
  • To facilitate the sharing of ideas, know how as well as tacit and explicit knowledge in the e-banking
  • To promote the knowledge and learning management dimension of e-banking


IJEBank aims to establish value-adding knowledge transfer and personal development channels in three distinctive areas: academia, industry and government, which summarise the three pillars where a new scientific publication can play a significant role.


IJEBank publishes original research papers providing significant results, and also short communications about innovative ideas and news, announcements and reviews regarding the topics of the journal.



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Vol. 1



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Editor in Chief

  • Al-Sartawi, Abdalmuttaleb, Ahlia University, Bahrain

      Associate Editors

      • Gomber, Peter, Johann Wolfgang Goethe-Universität Frankfurt, Germany
      • Harvey, Campbell R., Duke University, USA

      Regional Editor America

      • Paradi, Joseph C., University of Toronto, Canada

      Regional Editor Asia

      • Liao, Ziqi, Hong Kong Baptist University, Hong Kong SAR, China

      Editorial Board Members

      • Bell, David, Brunel University, UK
      • Cheung, Michael, University of Hong Kong, Hong Kong SAR, China
      • Ding, Wenxuan (Amy), University of Illinois at Chicago, USA
      • Ferran, Carlos, Penn State University Great Valley, USA
      • Gupta, Manish, M&T Bank Corporation, USA
      • Karjaluoto, Heikki, University of Jyväskylä, Finland
      • Kolodinsky, Jane M., University of Vermont, USA
      • Miesenberger, Klaus, University of Linz, Austria
      • Ramakrishnan, Arvind, Pershing LLC, USA
      • Sanchez, Pedro Luis Prospero, University of Sao Paulo, Brazil
      • Strader, Troy J, Drake University, USA
      • Tan, Margaret, Nanyang Technological University, Singapore
      • Van Hove, Leo, Vrije Universiteit Brussel, Belgium
      • Vasmatzidis, Ioannis, Pershing LLC, USA
      • Witman, Paul D., California Lutheran University, USA


      A few essentials for publishing in this journal


      • Submitted articles should not have been previously published or be currently under consideration for publication elsewhere.
      • Conference papers may only be submitted if the paper has been completely re-written (more details available here) and the author has cleared any necessary permissions with the copyright owner if it has been previously copyrighted.
      • All our articles go through a double-blind review process.
      • All authors must declare they have read and agreed to the content of the submitted article. A full statement of our Ethical Guidelines for Authors (PDF) is available.
      • There are no charges for publishing with Inderscience, unless you require your article to be Open Access (OA). You can find more information on OA here.


      Submission process


      All articles for this journal must be submitted using our online submissions system.

      Submit here.



      Journal news

      • New Editor for International Journal of Electronic Banking


        Assistant Prof. Abdalmuttaleb Al-Sartawi from Ahlia University in the Kingdom of Bahrain has been appointed to take over editorship of the International Journal of Electronic Banking.