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International Journal of Electronic Banking (2 papers in press)
An empirical study on consumer attitude and behavioural intention to adopt mobile wallet in India by Rashi Banerji, Animesh Singh Abstract: Indian economy has witnessed growth in digital payments attributed to growing millennial population, high smartphone usage, cheaper internet connectivity, competitive 4G pricing and supporting regulatory policies. Amongst digital payments mobile wallets have emerged as a convenient payment mode for consumers. The purpose of the research paper is to examine the adoption of mobile wallets by extending technology adoption model (TAM) with variables adopted from innovation diffusion theory (IDT). We analyse the relationship of perceived usefulness and perceived ease of use adopted from TAM and compatibility, observability and triability adopted from IDT using structural equation modelling (SEM). Our findings suggest that perceived usefulness, perceived ease of use, compatibility and observability showed significant relationship with attitude and behavioural intentions. While, triability does not significantly influence the attitude and behavioural intentions to adopt mobile wallets. The findings of the study could be helpful for mobile wallet providers to formulate managerial policies. Keywords: mobile wallet; TAM; innovation diffusion theory; IDT; TAM-IDT integrated framework; digital payment; India. DOI: 10.1504/IJEBANK.2021.10042663
Special Issue on: EAMMIS 2021 Exploration of the Impact of the Coronavirus Pandemic on Fintech, Banking and Cryptocurrencies
Testing the generalisation of dimensions of electronic service quality in retail internet banking services in India: an empirical study by Navjit Singh, Ramandeep Singh Deol Abstract: A large number of researchers explored and proposed scales to assess the e-service quality of online services across the globe, but the phenomenon is still at a very infant stage in India wherein people have just started exploring the e-commerce services. The current study aimed at identifying and assessing the reliability, validity of the identified dimensions dealing with e-service quality of internet banking services. The authors after a detailed literature review identified six unique and generalisable dimensions of e-SQ as, security, information availability, customer support, ease of use, functionality and website design and consequently the validation of the identified dimensions is done through a survey conducted among the users of online banking. The results were tested through structural equation modelling using AMOS and it was discovered that the identified dimensions significantly determine the overall electronic service quality of internet banking services and finally a measurement scale to assess e-service quality of internet banking from perspective of Indian customers is proposed as the outcome of the study. Keywords: e-SQ; scale development; SEM; validity; reliability; AMOS; internet banking. DOI: 10.1504/IJEBANK.2021.10042400