Forthcoming articles


International Journal of Services and Standards


These articles have been peer-reviewed and accepted for publication in IJSS, but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.


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International Journal of Services and Standards (3 papers in press)


Regular Issues


  • Managing Expatriate Knowledge Sharing Process: The Roles of Source and Recipient Contexts   Order a copy of this article
    by Li-Yueh Lee, Alfiyatul Qomariyah 
    Abstract: Knowledge sharing is very crucial but not an easy activity in knowledge management. It indicates that managers need to have deep understanding and knowledge about factors that influence knowledge sharing. Some of the most crucial antecedents come from source and recipient context as the actors in knowledge sharing. Therefore, study tries to explain the influence of source and recipient context including motivation (internal and external), opportunity, absorptive capacity, cultural intelligence, and self-efficacy on knowledge sharing collecting and donating. By conducting data from 234 Taiwanese and foreign expatriates in Taiwan, this study developed some important conclusions. The findings of this study show that opportunity, absorptive capacity, cultural intelligence, and self-efficacy influence knowledge sharing collecting and donating. Since previous studies regarding source and recipient contexts that influence knowledge sharing are limited, this study enables to give an important insight for further academic validation. Besides, the results of this study will be useful for managers and academicians to improve effectiveness of knowledge sharing during the expatriation process.
    Keywords: Knowledge sharing; motivation; opportunity; absorptive capacity; cultural intelligence; self-efficacy.

  • The Impact of ICT on Financial Inclusion: Evidence from Arab Countries   Order a copy of this article
    by Abdallah Nassereddine, Amal Dabbous 
    Abstract: Financial inclusion is among the top priorities in the development agendas. Financial inclusion in the Arab region lags behind other regions in the developing world. ICT has been recommended as a mean to promote financial inclusion especially through \r\neasier access to financial services. Despite the fact that existing papers in the literature find support for the positive effect of ICT on financial inclusion, no paper has investigated this effect in the Arab world. Using an unbalanced panel of 9 Arab countries for the period between 2003 and 2013, this paper explores the impact that 3 ICT variables has on financial inclusion. To achieve this goal, 2 indexes are used to measure financial inclusion across the\r\nsample of 9 countries. The results of the weighted least squares estimation reveal a significant positive effect of ICT on financial inclusion. \r\n
    Keywords: ICT; Financial Inclusion; Weighted Least Squares; Arab Countries.

  • Exploring the Service Recovery Landscape through the Lens of a Systemigram   Order a copy of this article
    by Ahasan Harun, Gayle Prybutok, Victor Prybutok 
    Abstract: Utilizing Boardman Soft Systems Methodology (BSSM) and its graphical systemic diagramming technique (the systemigram), this study improves comprehension and identification of the complex interrelationships between relevant factors within the service failure/recovery domain. As a first step, we conducted a study of service recovery in the extant literature and identified the way situations associated with service failure and recovery were addressed. The second step was to synthesize the literature to propose the structure of the systemigram.rnrnThis study contributes to the extant literature by a) identifying bottlenecks in the domain of service failure and recovery that complicate customer relations in the service industry, b) providing academics and practitioners a comprehensive picture of the service recovery environment to provide a clear view of the factors that complicate service recovery, c) equipping system analysts with a clear understanding of systemic issues related to service recovery, and d) identifying key insights and new research areas based on the scenes isolated in a systemigram. Study findings and recommendations for future research are presented. rn
    Keywords: service recovery; systemigram; Boardman Soft Systems Methodology; systems thinking.