Forthcoming and Online First Articles

International Journal of Services and Standards

International Journal of Services and Standards (IJSS)

Forthcoming articles have been peer-reviewed and accepted for publication but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.

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International Journal of Services and Standards (2 papers in press)

Regular Issues

  • Tourism's Green Lens: Navigating Sustainable Development from Tourists' Viewpoint   Order a copy of this article
    by Praveen Srivastava 
    Abstract: This study investigates the complex relationship between tourists’ perceptions of sustainable development and their experiences in various accommodation units across India. Employing an experimental research design, the research focuses on tourists’ perspectives regarding the economic, social, and ecological dimensions of sustainable development as implemented by different types of accommodations. Utilising PLS-SEM and ANN techniques for rigorous data analysis, the study involves respondents from diverse accommodations, aiming to provide a comprehensive representation of the tourist population. Key findings highlight the significant impact of sustainable development initiatives on guest satisfaction, showcasing a symbiotic relationship between environmentally conscious practices and tourist contentment. Acknowledging limitations in self-reported data, the study calls for cautious interpretation while opening avenues for further research. In conclusion, this research advances our understanding of tourists’ views on sustainability within accommodations, emphasising the transformative potential of such initiatives in enhancing overall guest satisfaction.
    Keywords: sustainable tourism; customer satisfaction; PLS-SEM; artificial neural network; ANN; hotels.

  • Profitability, effectiveness, operational efficiency, and market growth of SMEs in Albania after piloting data analytics   Order a copy of this article
    by Narasimha Rao Vajjhala, Kenneth David Strang 
    Abstract: The study examines the impact of data analytics on the performance of small- and medium-sized enterprises (SMEs) in Albania. This post-positivist study adopts a quantitative-based approach drawing from both parametric statistics and machine learning models to analyse data collected from 41 SMEs in Albania. The research study was guided by two main hypotheses: the first hypothesis states that data analytics is related to operational efficiency, optimised operations, profitability, and market growth in SMEs; the second hypothesis states that the use of data analytics by the SME was perceived by the participants to significantly increase production. The results of the analysis showed that 80% of SMEs have accepted data analytics, which was positively associated with all key performance indicators. The outcomes reveal a strong association between data analytics and improved operating efficiency, efficient operations, profitability, and market expansion.
    Keywords: data analytics; SME performance; operational efficiency; market growth; profitability; process optimisation; quantitative analysis; machine learning models; post-positivist approach; female entrepreneurs; statistical correlation; business strategy; innovation in SMEs; data-driven decision making; competitive advantage.
    DOI: 10.1504/IJSS.2024.10063579
     

 

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