International Journal of Services and Standards (6 papers in press)
Enhancing Multicultural Counseling Competencies and Services
by Yih-Jiun Shen, Siu-Man Ting, Hwei-Jiun Shen
Abstract: An increasingly diversifying U.S.A. society challenges mental health professionals to provide culturally sensitive counseling to clients whose backgrounds are different from those of the service providers. Based on the reviews of current multicultural counseling competency standard, this articles purpose is twofold: (a) to propose a strengthened standardEnhanced Multicultural Counseling Competenciesand (b) to infuse Bronfenbrenners ecological systems theory into cross-cultural counseling services. The recommended counselor competencies and the contextually-based services aim to empower practitioners who serve various types of cross-cultural clients. Particularly, Chinese international students in the U.S.A. higher education are used as sample clientele because they account for the largest group among the rapidly growing number of international students International students have greater vulnerability and counseling needs than domestic students and cultural groups. The article also provides a case example to illustrate the application of the recommended practices, as well as implications for future research.
Keywords: Bronfenbrenner; Chinese international students; contextually-based practice; cross-cultural counseling competence; diverse; ecological systems theory; Enhanced Multicultural Counseling Competencies; services and standards.
R&D Intensity and Firm Valuation Effect of Director and Manager Incentives
by Jang Shee Lin, Chunhui Liu
Abstract: Using a sample of 5,829 Taiwanese firm-year observations over the 2008 to 2012 period, we examine the relationship between R&D expenditure and firm valuation. For the whole sample, we find a significant positive association between R&D investment and firm valuation as measured by Market-to-book ratio. However, we also find the dummy variable for Director and Officers liability insurance to be a highly significant variable. Furthermore, we find that the positive association is only effective for the sub-sample of firms with D&O insurance. This is a natural experiment in which we see the critical moderating role played by the incentive of directors and officers as affected by D&O insurance in the relation between R&D spending and firm value.
Keywords: R&D expenditure; firm valuation; market to book ratio; D&O insurance; services and standards.
The impact of banks adoption of multi-channels mix on the internet banking service encounter quality: the case of Arab Middle East region
by Yazan Migdadi, Ola Al.Omary
Abstract: the aim of this paper is evaluating the impact of degree of adopting multi- channels mix of e-banking and traditional banking on the quality of internet banking service encounter quality in the Middle East region. Fifty banks out of seventy five were surveyed; the surveyed banks were located in all Arab countries in the Middle East region. Two questionnaires were used to collect data; one of them was directed to professionals in order to weight the quality dimensions. Another one was used to report the quality dimensions and degree of adopting e-banking and traditional banking. Detailed analysis methodology called quantitative evaluation was adopted to weight and rate quality dimensions, further, Sperman correlation coefficient was used to analyze the relationship between degree of adopting e-banking and traditional banking and quality dimensions. The study revealed that; there is a negative relationship between degree of adopting traditional banking and accessibility dimension. Also there is a positive significance relationship between degree of adopting e-banking and accessibility and content quality dimensions.
Keywords: internet banking; Middle East; Service Encounters; Quality; traditional banking; e-banking.
The product, the mind and the heart of crowdfunding: The effect of signals on technology projects
by Ruben Ceballos, Wanrong Hou, Edward Levitas, Sherrell Mitchell Price
Abstract: Signaling theory is useful for describing behavior when two individuals or organizations have access to different information. The current research intends to explain how technology entrepreneurs can successfully utilize this theory to secure crowdfunding. Specifically, we predict that the innovativeness of a project, the skills, abilities, honesty and kindness of individual workers, can positively affect crowdfunding achievement. We also hypothesize and test that positive emotional characteristics in the workplace can strengthen the relationship between products usefulness and funding success. Data was collected from Kickstarter platform to test our theory. Our analyses show that specific individual skill (entrepreneurs industry experience) negatively influences their funding success, but entrepreneurs personal characteristics (previous funding experience and frequent updates) are positively related to crowdfunding achievement. In addition, the level of education positively influences the relationship between innovation and funding success. Social factors dominate crowdfunding more than economic soundness. Crowdfunding can be used to fund innovative and traditional projects.
Keywords: crowdfunding; Kickstarter; economic soundness; individual employee skills; information asymmetry; financing.
Development of An Electronic Homebuilding Standardized Method
by June Wei, Gerry Goldstein
Abstract: This paper aims at developing a set of standardized electronic business solutions for the homebuilding industry. Specifically, it first develops a strategic value chain model in the electronic homebuilding industry. Secondly, a set of tactical electronic homebuilding management solutions are derived. Thirdly, pattern analysis is conducted on the top dominate homebuilding companies. Finally, discussions as well as managerial implications are presented. The results of this research will help to enhance the electronic business adoptions in the electronic homebuilding industry.
Keywords: Electronic value chain management; homebuilding; electronic business.
Managing Expatriate Knowledge Sharing Process: The Roles of Source and Recipient Contexts
by Li-Yueh Lee, Alfiyatul Qomariyah
Abstract: Knowledge sharing is very crucial but not an easy activity in knowledge management. It indicates that managers need to have deep understanding and knowledge about factors that influence knowledge sharing. Some of the most crucial antecedents come from source and recipient context as the actors in knowledge sharing. Therefore, study tries to explain the influence of source and recipient context including motivation (internal and external), opportunity, absorptive capacity, cultural intelligence, and self-efficacy on knowledge sharing collecting and donating. By conducting data from 234 Taiwanese and foreign expatriates in Taiwan, this study developed some important conclusions. The findings of this study show that opportunity, absorptive capacity, cultural intelligence, and self-efficacy influence knowledge sharing collecting and donating. Since previous studies regarding source and recipient contexts that influence knowledge sharing are limited, this study enables to give an important insight for further academic validation. Besides, the results of this study will be useful for managers and academicians to improve effectiveness of knowledge sharing during the expatriation process.
Keywords: Knowledge sharing; motivation; opportunity; absorptive capacity; cultural intelligence; self-efficacy.