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International Journal of Web Engineering and Technology

2009 Vol. 5 No. 3

Special Issue on Service Science Management and Engineering (SSME) or Service Science

Guest Editors: Professor Lorna Uden and Professor Marjan Heričko

 

Editorial
PagesTitle and authors
257-267Enhanced service provision through mobile technology utilisation in facility processes
Anne Tolman, Tapio Matinmikko, Veli Mottonen, Erkki Siira, Kauko Tulla, Pentti Vaha
DOI: 10.1504/IJWET.2009.031009

268-294Service innovation by SME
Lorna Uden, Marja Naaranoja
DOI: 10.1504/IJWET.2009.031010

295-312Analysis of productivity in Japanese information service industries
Kazunori Minetaki
DOI: 10.1504/IJWET.2009.031011

313-326Service systems framework focusing on value creation: case study
Yuriko Sawatani, Kiyoshi Niwa
DOI: 10.1504/IJWET.2009.031012

327-342A service science perspective on the design of social media activities
Jari Multisilta
DOI: 10.1504/IJWET.2009.031013

343-355Studies on customer services optimisation by using the SCIM – an application of the agent base modelling (ABM) technology to service science
Akira Kamoshida, Takao Terano, Bin Jiang, Hasnat Elias, Takashi Kikuchi
DOI: 10.1504/IJWET.2009.031014