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International Journal of Productivity and Quality Management
Published issues
2018 Vol.23 No.1
International Journal of Productivity and Quality Management
2018 Vol.23 No.1
Pages
Title and author(s)
1-30
Soft total quality management and lean manufacturing initiatives: model development through structural equation modelling
Amjad Khalili; Md Yusof Ismail; A.N.M. Karim; Mohd Radzi Che Daud
DOI
:
10.1504/IJPQM.2018.088605
31-54
Development and validation of multi-dimensional wind turbine service quality scale for measuring operations and maintenance service quality in wind energy sector
G. Arun Jernick; L. Suganthi; S. Iniyan
DOI
:
10.1504/IJPQM.2018.088607
55-73
Understanding nature of empathy through the lens of service encounter: a phenomenological study on FLE's
Michael Sony; Nandakumar Mekoth; K.K. Therisa
DOI
:
10.1504/IJPQM.2018.088608
74-89
TQM as business strategy: a meta-analysis review
Anupama Prashar
DOI
:
10.1504/IJPQM.2018.088609
90-109
The evaluation of green manufacturing strategies adopted by ISO 14001 certificate holders in Jordan
Yazan Khalid Abed-Allah Migdadi; Dua'a Samih Ibrahim Elzzqaibeh
DOI
:
10.1504/IJPQM.2018.088610
110-127
Quality and productivity improvement through spot welding process optimisation in automobile body shop
G. Selvam; S. Arockia Doss Prince; V. Surya Prakash; T. Rohit
DOI
:
10.1504/IJPQM.2018.088611
128-136
The impact of 2008 credit crisis on currency stability structure
Shamshuritawati Sharif; Suzilah Ismail; Zurni Omar
DOI
:
10.1504/IJPQM.2018.088619
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