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Vol. 1

International Journal of Productivity and Quality Management

2018 Vol. 23 No. 1


PagesTitle and authors
1-30Soft total quality management and lean manufacturing initiatives: model development through structural equation modelling
Amjad Khalili; Md Yusof Ismail; A.N.M. Karim; Mohd Radzi Che Daud
DOI: 10.1504/IJPQM.2018.10009277

31-54Development and validation of multi-dimensional wind turbine service quality scale for measuring operations and maintenance service quality in wind energy sector
G. Arun Jernick; L. Suganthi; S. Iniyan
DOI: 10.1504/IJPQM.2018.10009278

55-73Understanding nature of empathy through the lens of service encounter: a phenomenological study on FLE's
Michael Sony; Nandakumar Mekoth; K.K. Therisa
DOI: 10.1504/IJPQM.2018.10009279

74-89TQM as business strategy: a meta-analysis review
Anupama Prashar
DOI: 10.1504/IJPQM.2018.10009280

90-109The evaluation of green manufacturing strategies adopted by ISO 14001 certificate holders in Jordan
Yazan Khalid Abed-Allah Migdadi; Dua'a Samih Ibrahim Elzzqaibeh
DOI: 10.1504/IJPQM.2018.10009281

110-127Quality and productivity improvement through spot welding process optimisation in automobile body shop
G. Selvam; S. Arockia Doss Prince; V. Surya Prakash; T. Rohit
DOI: 10.1504/IJPQM.2018.10009282

128-136The impact of 2008 credit crisis on currency stability structure
Shamshuritawati Sharif; Suzilah Ismail; Zurni Omar
DOI: 10.1504/IJPQM.2018.10008743