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Vol. 1

International Journal of Productivity and Quality Management

2017 Vol. 21 No. 1


PagesTitle and authors
1-22The integration of maintenance plans and production scheduling taking account of outsourcing: a literature review
Sanae Aarab; Abdellah El Barkany; Ahmed El Khalfi
DOI: 10.1504/IJPQM.2017.10003942

23-44A model of customer-based brand equity: evidence from the banking service in Iran
Mirza Hassan Hosseini; Nahid Saravi-Moghadam
DOI: 10.1504/IJPQM.2017.10003944

45-71Proposing a new model of failure mode and effect analysis for clustering and ranking of manufacturing process
Farshad Faezy Razi; Ehsan Hoseini
DOI: 10.1504/IJPQM.2017.10003943

72-96Structural equation modelling of technology innovation model using AMOS for Indian MSMEs
Davinder Singh; J.S. Khamba; Tarun Nanda
DOI: 10.1504/IJPQM.2017.10003945

97-111Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps - with a case study in the travel agents at the centre of the city of Tehran
Arash Shahin; Zahra Mahdavi; Faramarz Shahmohammadi
DOI: 10.1504/IJPQM.2017.10003946

112-128Prioritisation of quality management principles based on critical success factors of TQM using integrated approach of MCDM and IPA - the case of Marjan Tile Company
Ali Goharshenasan; Arash Shahin
DOI: 10.1504/IJPQM.2017.10003947

129-141Customer satisfaction measurement using SERVQUAL model, integration Kano and QFD approach in an educational institution
Arash Apornak
DOI: 10.1504/IJPQM.2017.10003949