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Vol. 1

International Journal of Productivity and Quality Management

2017 Vol. 20 No. 3

 

PagesTitle and authors
273-290The effect of 5Q model on patient's satisfaction in military hospitals in Jordan
Balqees Salem Ajarmah; Tareq N. Hashem; Rateb Jalil Swies
DOI: 10.1504/IJPQM.2017.10003285

291-315An empirical study of coordination practices in supply chain of Indian manufacturing firms
Rajendra Kumar Shukla; Dixit Garg; Ashish Agarwal
DOI: 10.1504/IJPQM.2017.10003286

316-343Productivity measurement and improvement - an overview
Bhagwan D. Gidwani; G.S. Dangayach
DOI: 10.1504/IJPQM.2017.10003287

344-362An application of artificial neural network and particle swarm optimisation technique for modelling and optimisation of centreless grinding process
Prosun Mandal; Subhas Chandra Mondal
DOI: 10.1504/IJPQM.2017.10003288

363-391Improving logistics performance through investments and policy intervention: a causal loop model
Amrita Jhawar; S.K. Garg; Shikha N. Khera
DOI: 10.1504/IJPQM.2017.10003289

392-404TRIZ and the Kano model: proposing an integrated approach for improving product quality according to customer needs
Arash Shahin; Saeed Abedi; Mohammad Javad Ranjbar; Ahmad Kamali
DOI: 10.1504/IJPQM.2017.10003290

405-427Using structural equation modelling to test ISO 9000 motivation, depth of ISO implementation and performance of Iranian manufacturing organisations
Changiz Valmohammadi; Mohsen Kalantari
DOI: 10.1504/IJPQM.2017.10003299