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Vol. 1

International Journal of Productivity and Quality Management

2016 Vol. 18 No. 1

 

PagesTitle and authors
1-18The relationship between organisational culture and firm performance: an empirical study on Indonesian manufacturing firms
Didik Wahjudi; Moses L. Singgih; Patdono Suwignjo; Imam Baihaqi
DOI: 10.1504/IJPQM.2016.075702

19-33Performance evaluation of top 50 companies of Tehran Stock Exchange based on identified indices in 2012
Bahareh S. Mirdamadian; Hadi Shirouyehzad; Mostafa Rajabi
DOI: 10.1504/IJPQM.2016.075703

34-52Measuring direct and indirect effects of key competencies on effectiveness of technical managers using structural equation model
Yogesh N. Naik; Monika Bisht
DOI: 10.1504/IJPQM.2016.075704

53-77ISO 9000 implementation and performance: empirical evidence from Vietnamese companies
Anh Chi Phan; Minh Hue Nguyen; Hoa Vu Mai Luong; Yoshiki Matsui
DOI: 10.1504/IJPQM.2016.075705

78-98Infrastructure and core QM, human resource results and customer satisfaction: the case of Iranian auto-industry part suppliers
Bita Yazdani; Ali Attafar; Arash Shahin; Manouchehr Kheradmandnia
DOI: 10.1504/IJPQM.2016.075710

99-115Service quality audit based on conceptual gaps model of service quality: a case study of top three largest local bank in Malaysia
Lay-Hong Tan; Syaiful-Rizal Hamid; Boon-Cheong Chew
DOI: 10.1504/IJPQM.2016.075712

116-134Prioritisation of 14 quality management tools based on quality principles using integrated approach of multi-criteria decision-making and importance-performance analysis - the case of Marjan Tile Company
Ali Goharshenasan; Arash Shahin; Majid Esmaelian
DOI: 10.1504/IJPQM.2016.075713