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Vol. 1

International Journal of Electronic Customer Relationship Management

2017 Vol. 11 No. 1


PagesTitle and authors
1-22The influence of hedonic motivation, self-efficacy, trust and habit on adoption of internet banking: a case of developing country
Arshian Sharif; Syed Ali Raza
DOI: 10.1504/IJECRM.2017.10007736

23-43Understanding the impact of service convenience on customer satisfaction in home delivery: evidence from Pakistan
Syeda Marium Mehmood; Arsalan Najmi
DOI: 10.1504/IJECRM.2017.10007745

44-65New determinants of ease of use and perceived usefulness for mobile banking adoption
Syed Ali Raza; Amna Umer; Nida Shah
DOI: 10.1504/IJECRM.2017.10007744

66-93Exploring the hidden potential of product design to mitigate supply chain risk
Federica Ciccullo; Margherita Pero; Maria Caridi
DOI: 10.1504/IJECRM.2017.10007746

94-103The influence of the personality traits of webcasters on online games
Yang-Chu Lin; Yi-Chih Lee; Sheng-You Lin
DOI: 10.1504/IJECRM.2017.10007750