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International Journal of Electronic Customer Relationship Management

2015 Vol. 9 No. 2/3


PagesTitle and authors
87-103Impression management in doctor-patient communication: experience in Taiwan
Yi-Chih Lee; Wei-Li Wu
DOI: 10.1504/IJECRM.2015.071710

104-121Social customer relationship management and student empowerment in online learning systems
M. Anshari; Y. Alas; N. Yunus; N.I. Sabtu; M.H. Hamid
DOI: 10.1504/IJECRM.2015.071711

122-137IT-enabled inter-firm governance model to manage service quality level through customers' feedback
Jae H. Song; Changsoo Sohn
DOI: 10.1504/IJECRM.2015.071712

138-157An investigation of antecedents and consequences of consumers' attitudes towards an apparel website
Zui Chih Lee; Nancy Hodges; Kittichai Watchravesringkan
DOI: 10.1504/IJECRM.2015.071713

158-174Identification and prioritisation of effective factors on CRM implementation: a case study of insurance industry in Iran
Farokh Hessami
DOI: 10.1504/IJECRM.2015.071714

175-188A framework for constructing customer relationship management strategy map based on multiple criteria decision-making approach
Fatemeh Shapouri; Abbas Keramati
DOI: 10.1504/IJECRM.2015.071715

189-201Improving retail banking loans recovery via data mining techniques: a case study from Indian market
Vadlamani Ravi; Sagar Koparkar; N. Prudhvi Raju; S. Sridher
DOI: 10.1504/IJECRM.2015.071716