International Journal of Electronic Customer Relationship Management

2015 Vol. 9 No. 2/3

Pages	Title and authors
87-103	Impression management in doctor-patient communication: experience in Taiwan Yi-Chih Lee; Wei-Li Wu DOI: 10.1504/IJECRM.2015.071710
104-121	Social customer relationship management and student empowerment in online learning systems M. Anshari; Y. Alas; N. Yunus; N.I. Sabtu; M.H. Hamid DOI: 10.1504/IJECRM.2015.071711
122-137	IT-enabled inter-firm governance model to manage service quality level through customers' feedback Jae H. Song; Changsoo Sohn DOI: 10.1504/IJECRM.2015.071712
138-157	An investigation of antecedents and consequences of consumers' attitudes towards an apparel website Zui Chih Lee; Nancy Hodges; Kittichai Watchravesringkan DOI: 10.1504/IJECRM.2015.071713
158-174	Identification and prioritisation of effective factors on CRM implementation: a case study of insurance industry in Iran Farokh Hessami DOI: 10.1504/IJECRM.2015.071714
175-188	A framework for constructing customer relationship management strategy map based on multiple criteria decision-making approach Fatemeh Shapouri; Abbas Keramati DOI: 10.1504/IJECRM.2015.071715
189-201	Improving retail banking loans recovery via data mining techniques: a case study from Indian market Vadlamani Ravi; Sagar Koparkar; N. Prudhvi Raju; S. Sridher DOI: 10.1504/IJECRM.2015.071716