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Vol. 1

International Journal of Electronic Customer Relationship Management

2015 Vol. 9 No. 1


PagesTitle and authors
1-32Customer value modelling in the energy market and a practical application for marketing decision making
Sietske Lhoest-Snoeck; Erjen Van Nierop; Peter C. Verhoef
DOI: 10.1504/IJECRM.2015.070696

33-55The customer trust and customer commitment of e-customer relationship management: study at Jordan of mobile phone services
Bilal Ali Yaseen Al-nassar
DOI: 10.1504/IJECRM.2015.070697

56-72Investigating customer relationship management systems involvement towards customer knowledge creation processes
Muhammad Rifki Shihab; Imanuel Sukrisna; Achmad Nizar Hidayanto
DOI: 10.1504/IJECRM.2015.070698

73-86A developing model for clustering and ranking bank customers
Khalil Sajjadi; Mohammad Ali Khatami-Firuzabadi; Maghsud Amiri; Jamshid Salehi Sadaghiani
DOI: 10.1504/IJECRM.2015.070701