Journal cover image

Browse issues


Vol. 10
Vol. 9
Vol. 8
Vol. 7
Vol. 6
Vol. 5
Vol. 4
Vol. 3
Vol. 2
Vol. 1

International Journal of Electronic Customer Relationship Management

2015 Vol. 9 No. 1

 

PagesTitle and authors
1-32Customer value modelling in the energy market and a practical application for marketing decision making
Sietske Lhoest-Snoeck; Erjen Van Nierop; Peter C. Verhoef
DOI: 10.1504/IJECRM.2015.070696

33-55The customer trust and customer commitment of e-customer relationship management: study at Jordan of mobile phone services
Bilal Ali Yaseen Al-nassar
DOI: 10.1504/IJECRM.2015.070697

56-72Investigating customer relationship management systems involvement towards customer knowledge creation processes
Muhammad Rifki Shihab; Imanuel Sukrisna; Achmad Nizar Hidayanto
DOI: 10.1504/IJECRM.2015.070698

73-86A developing model for clustering and ranking bank customers
Khalil Sajjadi; Mohammad Ali Khatami-Firuzabadi; Maghsud Amiri; Jamshid Salehi Sadaghiani
DOI: 10.1504/IJECRM.2015.070701