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Vol. 1

International Journal of Electronic Customer Relationship Management

2013 Vol. 7 No. 2


PagesTitle and authors
87-97Pirates, mercenaries, scouts and saints: a segmentation approach to understanding digital downloading
Victor J. Massad; Brianna Risch; Joanne M. Tucker
DOI: 10.1504/IJECRM.2013.056490

98-116Customer decision-making processes and motives for self-service technology usage in multi-channel hospitality environments
Petranka Kelly; Jennifer Lawlor; Michael Mulvey
DOI: 10.1504/IJECRM.2013.056491

117-134Aligning customer knowledge management tools with business strategy
Kamla Ali Al-Busaidi
DOI: 10.1504/IJECRM.2013.056510

135-160The effects of perceived organisational support, social capital, and health promotion on job satisfaction of employees in hospitals
Chung-Hung Tsai
DOI: 10.1504/IJECRM.2013.056511