International Journal of Electronic Customer Relationship Management

2013 Vol. 7 No. 1

Pages	Title and authors
1-20	What hooks customers into using online reservation portals: a multichannel perspective Mohammad Ahmad Al-Hawari DOI: 10.1504/IJECRM.2013.054073
21-44	Factors influencing adoption of relationship marketing practices for overall growth of firm: an ISM-based model validation Ashish Gupta; G.P. Sahu DOI: 10.1504/IJECRM.2013.054074
45-67	Concerns vital for mobile CRM in banking: a qualitative study Preety Awasthi; Purnima S. Sangle DOI: 10.1504/IJECRM.2013.054075
68-86	Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres Aliyu Olayemi Abdullateef; Sany Sanuri Mohd Mokhtar; Rushami Zien Yusoff DOI: 10.1504/IJECRM.2013.054076