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  1. International Journal of Electronic Customer Relationship Management
  2. Published issues
  3. 2013 Vol.7 No.1
International Journal of Electronic Customer Relationship Management (IJECRM)

International Journal of Electronic Customer Relationship Management

2013 Vol.7 No.1


Pages Title and author(s)
1-20What hooks customers into using online reservation portals: a multichannel perspective
Mohammad Ahmad Al-Hawari
DOI: 10.1504/IJECRM.2013.054073
21-44Factors influencing adoption of relationship marketing practices for overall growth of firm: an ISM-based model validation
Ashish Gupta; G.P. Sahu
DOI: 10.1504/IJECRM.2013.054074
45-67Concerns vital for mobile CRM in banking: a qualitative study
Preety Awasthi; Purnima S. Sangle
DOI: 10.1504/IJECRM.2013.054075
68-86Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres
Aliyu Olayemi Abdullateef; Sany Sanuri Mohd Mokhtar; Rushami Zien Yusoff
DOI: 10.1504/IJECRM.2013.054076

 

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