International Journal of Electronic Customer Relationship Management

2012 Vol. 6 No. 1

Pages	Title and authors
1-19	Customer relationship management: advances, dark sides, exploitation and unfairness Bang Nguyen; Dilip S. Mutum DOI: 10.1504/IJECRM.2012.046467
20-47	Who may be loyal? Personality, flow experience and customer e-loyalty Ching-I. Teng; Li-Shia Huang; Shih-Ping Jeng; Yu-Jen Chou; Ho-Hsin Hu DOI: 10.1504/IJECRM.2012.046468
48-73	Analytical CRM in banking and finance using SVM: a modified active learning-based rule extraction approach M.A.H. Farquad; V. Ravi; S. Bapi Raju DOI: 10.1504/IJECRM.2012.046470
74-86	Managers challenges to widen global excellence and talent management in post-recession world of business and information technology Vinita Sinha DOI: 10.1504/IJECRM.2012.046469
87-112	Developing online customer satisfaction strategic maps: with Iranian online retailing case studies Zahra Tabaei; Mohammad Fathian DOI: 10.1504/IJECRM.2012.046471