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Vol. 1

International Journal of Electronic Customer Relationship Management

2007 Vol. 1 No. 1

 

Editorial
PagesTitle and authors
3-15A Critical Success Factor model for CRM implementation
Rui Vinhas Da Silva, Ilan (Daniel's) Rahimi
DOI: 10.1504/IJECRM.2007.014422

16-29Technology dimension of CRM: the orientation level and its impact on the business performance of SMEs in Malaysia
Hishamuddin Bin Ismail, Dilruba Talukder, Mohammad Fateh Ali Khan Panni
DOI: 10.1504/IJECRM.2007.014423

30-40Integrated Outage Management System: an effective solution for power utilities to address customer grievances
M.K.S. Sastry
DOI: 10.1504/IJECRM.2007.014424

41-60Cause and effect among expected, predicted and perceived relationship quality: the case of Taiwanese life insurance companies
Tser-Yieth Chen, Yu-Ting Chou
DOI: 10.1504/IJECRM.2007.014425

61-74Switching behaviour and marketing strategy in credit card business
Jou-Ying Tseng, Shinn-Liang Liu
DOI: 10.1504/IJECRM.2007.014426

75-90Towards a use of network analysis: quantifying the complexity of Supply Chain Networks
Daria Battini, Alessandro Persona, Stefano Allesina
DOI: 10.1504/IJECRM.2007.014427

91-107Towards a New Model of Supply Chain Risk Management: the Cross-Functional Process Mapping Approach
Jian Li, Seock-Jin Hong
DOI: 10.1504/IJECRM.2007.014428