Fostering organisation citizenship behaviour through personality: the moderating role of demographics
by Richa Manocha; Taranjeet Duggal
International Journal of Business Excellence (IJBEX), Vol. 33, No. 2, 2024

Abstract: The research has been undertaken with an aim of finding out the moderating effect, if any, of gender, age and designation on personality and organisation citizenship behaviour. A descriptive study was undertaken on 504 employees of the IT sector. The variables have been measured with the help of self-administered questionnaire. Data was analysed through structural equation modelling technique. Categorical moderation (group moderation) method is applied to analyse the moderation effect. The parameters of measurement were male and females, young and old and senior level and junior level employees. The outcome of research demonstrated that gender, age, and designation moderate the relation of personality and organisation citizenship behaviour.

Online publication date: Thu, 11-Jul-2024

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