Understanding quality requirements in knowledge intensive service systems
by Ye Wang; Jie Sun; Liping Zhao; Xinyu Wang; Xiaohu Yang; Aleksander J. Kavs
International Journal of Services Technology and Management (IJSTM), Vol. 16, No. 2, 2011

Abstract: As more and more businesses are using knowledge intensive service systems (KISS) to deliver their services, software developers need to rise to the challenge to develop KISS that not only can deliver the service required by the businesses, but also can deliver the service with good quality. Quality of service (QoS) should be an ultimate goal for KISS. In this paper, we first provide an overview of a set of key QoS requirements for service-oriented software systems. We then describe how these QoS requirements are supported by software mechanisms. The overall aim of this paper is to introduce QoS requirements to the development of KISS.

Online publication date: Sun, 18-Sep-2011

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Services Technology and Management (IJSTM):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com