International Journal of Work Innovation (31 papers in press)

Regular Issues

• The transformative impact of artificial intelligence on the state of marketing  
  by Etinder Pal Singh, Jyoti Doval 
  Abstract: Artificial intelligence (AI) is catalysing a fundamental transformation in marketing, redefining traditional practices with data analytics, personalisation, and automation capabilities. This paper presents a meticulous exploration of AIs pervasive influence on the marketing industry. It delves into AIs role in optimising data-driven decision making, refining customer segmentation, facilitating unprecedented personalisation, and enhancing marketing efficiency. Additionally, it illuminates the ethical considerations and societal implications associated with the integration of AI in marketing, including issues of data privacy, security, and potential algorithmic biases. The paper also scrutinises the trajectory of AIs future developments in marketing, highlighting potential barriers and opportunities. It posits that by adopting ethically sound, AI-driven practices, marketers can effectively harness AIs full potential, fostering enriched customer experiences and driving sustainable business success.
  Keywords: artificial intelligence; AI; chatbots; big data; data driven decision making; personalisation; ethics; bias; automation; challenges in AI marketing; marketing.
  DOI: 10.1504/IJWI.2023.10057999
   
  
• Does perceive organisational politics effect emotional intelligence and employee engagement? An empirical study  
  by Emily Maria K. Jose, Bijay Prasad Kushwaha 
  Abstract: This paper examines the growing aspect of perceive organisational politics (POPs) in organisations by understanding their employee engagement with mediating effect of emotional intelligence. This study is cross-sectional, wherein a survey is conducted on executives of different sectors holding strategic positions. The purposive sampling technique is applied to find the 117 most suitable executives for this survey. The survey is self-administered, and a questionnaire is used as an instrument with 43 measurement scale items adopted from previous similar studies. Constructs reliability and validity followed by PLS-SEM is performed using JASP statistical application. The result revealed that the dimensionality support and validation of POP based on a new set of measures centred on generalised beliefs of the application and abuse of power, infrastructure, credibility, choice-making, and line-of-sight. In line with earlier the previous finding the current findings also showed that POP work as a barrier to individual behavioural demand and can negatively affect work efficiency. Existence of perceive organisational politics due to the normative belief of the situation happing in the organisation, disengagement of employees, and also evaluates new empirical insight into the organisation by mediating emotional intelligence.
  Keywords: organisational politics; perceive organisational politics; POPs; emotional intelligence; employee engagement; work efficiency.
  DOI: 10.1504/IJWI.2023.10059586
   
  
• Does authentic leaders influence innovative work behaviour? An empirical evidence  
  by Dinesh Babu Mahendiren, Bijay Prasad Kushwaha 
  Abstract: The purpose of this research is to investigate how genuine leaders impact the creativity and innovative behaviour (IWB) of information technology (IT) employees. It also examines the impact of perceived organisational support as a mediator in the correlations between authentic leadership as well as innovative behaviours. This study explores the influence of authentic leadership via the employees IWB using aspects from social exchange theory as well as social cognitive theory. The data was collected from a sample of 487 employees of the IT sector in India. The partial least square method is applied to test the structural relationship of the research framework. Findings reveal that authentic leadership positively impact innovative work behaviour and perceived organisation support mediates authentic leadership and IWB. Additionally, when organisations and leaders support the employees and value their creative thinking then the employee replicates IWB in the organisation. The practical and theoretical implications are discussed.
  Keywords: authentic leaders; innovative work behaviour; social exchange theory; social cognitive theory; organisational support.
  DOI: 10.1504/IJWI.2023.10059933
   
  
• Fostering innovative work behaviour in Indian IT firms: the mediating influence of employee psychological capital in the context of transformational leadership  
  by A.K. Subramani, N. Akbar Jan, Siji Joseph, Rajasekhar David 
  Abstract: This empirical study investigates the mediating role of two components of psychological capital (PsyCap), namely self-efficacy and optimism, in the context of the relationship between transformational leadership (TL), work engagement (WE), and innovative work behaviour (IWB). The study was conducted among IT professionals with a minimum of three years of experience employed in Chennai, India. Data collection was executed using a Google Form, and both measurement and structural models were examined using SPSS 25.0 and AMOS 23.0. The findings of this study reveal several significant relationships. Firstly, transformational leadership (TL) demonstrates a robust positive association with work engagement (WE). Furthermore, work engagement (WE) positively correlates substantially with innovative work behaviour (IWB). Notably, the study underscores that two crucial components of psychological capital, specifically self-efficacy and optimism, mediate the relationship between transformational leadership (TL) and work engagement (WE). These findings carry valuable implications for IT company managers. Recognising that transformational leadership positively influences both work engagement and employees innovative work behaviour highlights the pivotal role of leaders in fostering a productive and innovative work environment within IT organisations.
  Keywords: transformational leadership; work engagement; psychological capital; self-efficacy; optimism; innovative work behaviour; IWB; information technology.
  DOI: 10.1504/IJWI.2023.10060325
   
  
• Ebullient supervision, employee engagement and employee commitment in a higher education institution: the partial least square approach  
  by Robert Ipiin Gnankob, Abraham Ansong, Beatrice Sarfo Gyamfi, Kassimu Issau, Edna N. A. Okorley 
  Abstract: The study investigated the influence of ebullient supervision on employee commitment in a Ghanaian public university through the mediating role of employee engagement. The simple random sampling technique was used to draw 302 administrative staff of the university to respond to the self-administered questionnaire on the constructs. Furthermore, the partial least square structural equation technique was deployed to test the research hypotheses in the study. The results showed that ebullient supervision had a significant positive relationship with employee commitment and employee engagement. The findings further revealed that employee engagement positively correlated with employee commitment. Finally, the studys findings established that employee engagement partially mediated the link between ebullient supervision and employee commitment. The study emphasised that various supervisors in a universitys administration should create an environment that favours fun where subordinates can form ties with one another.
  Keywords: ebullient supervision; commitment; workplace friendship; employee engagement.
  DOI: 10.1504/IJWI.2023.10060326
   
  
• Uncovering the keys to well-being: calling, mindfulness, and compassion among healthcare professionals in India amidst the post-COVID crisis  
  by Sode Raghavendra, A.K. Subramani, N. Akbar Jan, Kalaa Chenji 
  Abstract: This study investigates the well-being of healthcare professionals in India, with a specific focus on the detrimental effects of the pandemic on their mental and physical health, including stress, burnout, and fatigue. This research examines the roles played by calling, mindfulness, and compassionate love as essential resources in promoting the well-being of healthcare professionals. Utilising structural equation modelling (SEM), the results reveal a significant cause and effect relationship between calling, mindfulness, and compassionate love and their influence on overall well-being. Furthermore, the study identifies a noteworthy parallel mediation effect, demonstrating that mindfulness and compassionate love serve as mediators in the relationship between calling and well-being. This research offers practitioners invaluable insights into the effective utilisation of mindfulness and compassionate love practices to enhance the overall well-being of healthcare professionals.
  Keywords: calling; mindfulness; compassionate love; well-being; healthcare professionals; India.
  DOI: 10.1504/IJWI.2023.10060401
   
  
• Measuring employee commitment in garment industry: scale development and validation  
  by Vanishree Beloor, T.S. Nanjundeswaraswamy, D.R. Swamy 
  Abstract: Garment industries are facing the problems of poor employee retention and commitment due to the prevailing circumstances such as poor salary, inadequate medical facilities, etc. Therefore, the study is undertaken to develop a scale that measures the commitment of employees in garment industries. The methodology includes literature review followed by Pareto analysis, later to reduce the factors exploratory factor analysis was done and the commitment types were validated using CFA. The designed questionnaire was administered to employees working in garment industries. The collected data was screened to eliminate invalid responses. The EFA resulted in three types of commitment along with ten items that together showed a variance of 74%. The proposed three type of commitment model was confirmed along with ten items that comprise of affective commitment, normative commitment and continuance commitment through CFA. The first order QWL model showed adequate fit.
  Keywords: affective commitment; normative commitment; continuance commitment; garment industries; Pareto analysis; EFA; CFA.
  DOI: 10.1504/IJWI.2023.10060403
   
  
• Impact of servicescape dimensions on customer satisfaction and behavioural intentions: a case of casual dining restaurants  
  by Sonali Arora, Rahul Gupta, Sangeeta Gupta, Manoj Kumar Mishra 
  Abstract: The physical and social aspects each make up a separate part of the servicescape. Together, these make up the servicescape. Although previous research has frequently investigated these aspects separately, the purpose of this study is to simultaneously find out the impact of both aspects within the casual dining restaurants context. In total, 462 customers in Delhi were polled for this study, and structural equation modelling was used to analyse the data. According to the results, both the social and physical parts of the servicescape have the ability to affect how satisfied customers are, which in turn can affect how they behave in the future.
  Keywords: social servicescape; employee servicescape; customers servicescape; physical servicescape; customer satisfaction; behavioural intention; casual dining restaurants.
  DOI: 10.1504/IJWI.2023.10060494
   
  
• The role of metaverse in collaborative learning: a conceptual framework  
  by Samprada Dekate, Prashant Mehta 
  Abstract: During the epidemic and its aftermath, the field of learning and teaching experienced a rapid technological transition. This transition compelled us to engage in virtual learning. The use of technology for learning plays a substantial role in the learners engagement, frequently referred to as online learning; such technology typically uses a variety of 2D applications. However, in recent times, the globe has been shifting its interest toward the virtual world and 3D applications. The virtual world has unique abilities for learning, such as improving social learning environments, enhancing presence, and supporting communication and engagement, which makes it an essential tool for collaborative learning. One such tool that has captured the attention is metaverse. This study explores metaverse-based learning and provides insights into the crucial role of metaverse-based learning in facilitating collaborative learning. The authors also proposed a model to show how metaverse can improve collaborative learning.
  Keywords: collaborative learning; metaverse; virtual reality; augmented reality; extended reality.
  DOI: 10.1504/IJWI.2023.10060495
   
  
• Systematic literature review of artificial intelligence in human resource management research using bibliometric analysis  
  by Ankita Bansal, Raj Kumar Singh, Vikas Tyagi, Vivek Anand, Bhoopendra Bharti 
  Abstract: The study undertakes a bibliometric examination focused on the field of human resource management (HRM) with a specific emphasis on Artificial Intelligence, spanning the period from 2012 to the present year, 2023. This investigation encompasses a comprehensive range of analytical approaches, including trend analysis, thematic analysis, performance assessment, cluster analysis, co-citation analysis, and co-occurrence analysis. Moreover, this research furnishes valuable perspectives on both domestic and international citations and bibliographic associations. Furthermore, it sheds light on the significance of artificial intelligence within the realm of human resources. Data has been retrieved from the Scopus database exclusively. An analysis was carried out using a dataset consisting of 659 documents, all of which were extracted from Scopus. To facilitate the performance analysis and thematic cluster examination for this research, the VOSviewer tool was employed. Furthermore, this study examined of the foremost quartet of clusters, along with their three most conspicuous publications.
  Keywords: artificial intelligence; bibliometric analysis; co-occurrence analysis; bibliometric coupling; co-citation analysis; human resource management.
  DOI: 10.1504/IJWI.2023.10060598
   
  
• Impact of dimensions of financial literacy and business innovation on the performance of women entrepreneurs  
  by Neetu Juneja, Shweta Nanda, Raj Kumar Singh, Harjit Singh 
  Abstract: The study aims to investigate the impact of dimensions of financial literacy and business innovation on the performance of women entrepreneurs. In recent years, the number of women doing business has increased, and several agencies are also working on increasing their participation. The study collected empirical data from 427 female entrepreneurs in India through purposive sampling technique. The survey was conducted using a structured questionnaire adopted from literature. Findings suggest that womens financial literacy is judged by their financial capital, capabilities, and support received from various agencies. Financial literacy leads to business innovation and results in an increase in business performance. Financial literacy provides financial freedom to the women entrepreneur to play in the market with confidence. Further, the digitalisation of business with innovation increases women entrepreneurs business performance. Additionally, digitalisation alone with only financial literacy has an insignificant impact on business performance.
  Keywords: financial literacy; financial support; business innovations; women entrepreneur; business performance.
  DOI: 10.1504/IJWI.2023.10060935
   
  
• The effect of high-performance human resource practices on workplace bullying through self-control  
  by Atheer Abdullah Mohammed 
  Abstract: The key research objective is to comprehend whether self-control mediates the relationship between high-performance human resource practices (HPHRPs) and work-related bullying or not. To achieve this objective, a quantitative designed approach is adopted. This study has randomly stratified a sample of employees who work at 28 Iraqi middle-manufacturing companies. 469 individuals were recruited, but only 428 of them accurately responded, finalised, and utilised for final data analysis. The study finds new evidence for reducing the adverse effects of bullying by HPHRPs (carefully selected staffing, extensive training, fair compensation, and self-directed teams) through self-control. However, extensive training positively enhances workplace bullying. Moreover, the roles of carefully selecting staffing and fair compensation practices with bullying are weak. This examination provides an applied model and useful guidelines for designers, decision-makers, future investigators, as well as officials who work at Iraqi manufacturing organisations. It has never been before studied within a single research in non-Western environments.
  Keywords: high-performance human resource practices; HPHRPs; workplace bullying; self-control; manufacturing workplaces.
  DOI: 10.1504/IJWI.2023.10060937
   
  
• Exploring the relationship between entrepreneurial orientation and firm performance in pharmaceutical SMEs: the mediating effect of blockchain technology adoption  
  by R. Manigandan, J. Naga Venkata Raghuram 
  Abstract: This study aims to investigate the impact of entrepreneurial orientation on firm performance with the mediating effect of blockchain technology adoption. The primary data were collected from 91 respondents serving as owners and managers of pharmaceutical companies in South India. Using SPSS for descriptive data analysis and partial least square structural equation modelling (PLS-SEM) for structural and measurement model analysis through smart PLS4.0 software for quantitative data analysis. The results demonstrate that entrepreneurial orientation has a significant effect on firm performance. In addition, the results confirm that mediation of blockchain technology adoption positively affects the relationship between entrepreneurial orientation and firm performance. Our research contributes to the literature by highlighting how blockchain technology adoption can improve firm performance in pharmaceutical SMEs. This research has yielded comprehensive theoretical and managerial implications leveraging the implementation of blockchain technology to enhance firm performance.
  Keywords: entrepreneurial orientation; blockchain technology adoption; firm performance; dynamic capability view; pharmaceutical company.
  DOI: 10.1504/IJWI.2023.10061099
   
  
• Understanding the effect of personality types on workplace happiness using structural equation modelling approach  
  by Shilpa Bhandari, Manoj Kumar Mishra, Pretty Bhalla, Seema Gupta 
  Abstract: Education reform should include the growth of psychological factors, with the primary goal of making teachers happy at work. The aim of the study is to determine a model of continuous happiness on the basis of the big five personality traits. The method uses the structural equation modelling approach to develop the model. The effects of each big five personality types (extraversion, agreeableness, conscientiousness, openness and neuroticism) on workplace happiness have been demonstrated in the study. The presence of variables that function as factors influencing teacher work happiness as the dependent variable. The data was collected from the teachers working in UGC recognised universities in Delhi and NCR with a sample size of 384. The sampling technique used in the study was quota sampling wherein the sample was distributed among government universities, private universities and others (deemed and to-be deemed universities). The studys findings show that the main five personality types have a considerable effect on university teachers happiness at work.
  Keywords: extraversion; neuroticism; agreeableness; conscientiousness; openness; happiness; workplace; structural equation modelling; SEM.
  DOI: 10.1504/IJWI.2023.10061355
   
  
• Toxic workplace environment in developing countries: strategic perspective from Iraq  
  by Hatem Ali Abdullah 
  Abstract: The study aims to know the effect of toxic leadership through its dimensions (abusive supervision, authoritarian leadership, narcissism, self-promotion, and unpredictability) on toxic workplace behaviours in the Iraqi environment, specifically the health sector in Tikrit city. The study uses the survey method, and the study population is represented by nurses in Tikrit Teaching Hospital and Tikrit General Hospital. A non-random sample of (216) nurses is selected to properly represent the study population. The data is collected through a questionnaire. The study concludes that toxic leadership has a positive effect on toxic workplace behaviours in the field under study. It has some limitations represented in the difficulty of searching on a large sample in several Iraqi cities in Iraq, as well as the lack of approval of the higher managements in hospitals. Therefore, the researcher resorts to study only two hospitals inside Tikrit city. The study deals with the strategic perspective to study toxic workplace environments, which are not studied in the Iraqi environment.
  Keywords: toxic workplace environment; TWE; toxic leadership; toxic workplace behaviours; TWBs; developing countries; health sector in Iraq.
  DOI: 10.1504/IJWI.2023.10061469
   
  
• Understanding attitudes of Kashmir Valley residents towards tourism development: a SEM study  
  by Younis Malik, Shakeel Basheer, Vikram Jit Singh 
  Abstract: The purpose of this study is to develop an approach for examining the opinions of residents regarding the growth of tourism in the Kashmir Valley, utilising the principles of community attachment and tourist contact. By utilising a multistage convenient sampling approach and a pretested questionnaire, primary data (n = 520) were collected from residents of the top three tourist destinations in the Kashmir Valley. Structural equation modelling was employed to develop and analyse the model. As a result of the economic, social, and cultural advantages that tourism provides, the findings indicate that residents possess a strong sense of community and consider interaction with tourists to be a critical component in the development and promotion of tourism in the Kashmir Valley. The study also demonstrates that residents who perceive more benefits from tourism development are happily in support of it, while others are not supportive due to a greater number of drawbacks.
  Keywords: residents’ attitudes; Kashmir Valley; community attachment; tourist contact; structural equation modelling; SEM.
  DOI: 10.1504/IJWI.2023.10061646
   
  
• Navigating psychological contracts with AI interactions in the workplace: from chatbots to boss bots  
  by Sabale Anjali Abasaheb, Subashini Rajagopal 
  Abstract: This article delves into the intricate dynamics of the modern workplace as it transitions from traditional human interfaces to artificial intelligence (AI)-powered interactions. Theres a growing need to comprehend how these AI-driven changes impact the psychological contracts and how employees navigate these changes. Therefore, the objective is to highlight the nuances and complexities inherent in this evolution and provide a foundational understanding of navigating the emerging digital-human workplace interface. In the burgeoning era of artificial intelligence (AI) integration into workplaces, the dynamics of psychological contracts are undergoing profound transformations. Through an extensive review of the current literature and theoretical frameworks, looking ahead, the relentless evolution of AI technology foretells even more pronounced influences for ethical standards and more individual-centric work experiences. The findings underscore the imperatives of continuous training, clear communication, and the strategic balancing of AI and human interactions to uphold and adapt psychological contracts in the AI-era. .
  Keywords: artificial intelligence; psychological contract; employees; organisation; chatbots.
  DOI: 10.1504/IJWI.2023.10061647
   
  
• Fostering team flow in R&D project teams: a novel framework  
  by V. Kiran Govind, Sumati Sidharth 
  Abstract: Organisations working in the field of cutting-edge technologies depend on research and development (R&D) project teams to deliver innovative high-quality products, services, and solutions in the most economical ways and within stringent timelines, thus enhancing cost-effectiveness and productivity. Creating high-performing R&D project teams has thus become an inevitable necessity for these organisations. Team flow, an emerging area of research in team science, is found to enhance the effectiveness and performance of teams, leading to positive team outcomes. In this paper, a new framework that can likely foster team flow in R&D project teams is proposed. The resonant, reflection, response, resultant, and reinforcing processes, collectively called 5Rs represent the five different categories of team processes that an R&D team undergoes for accomplishing its objectives. The 5R framework is proposed as a unique model to foster team flow in an R&D project team context with the potential to enhance team effectiveness and performance.
  Keywords: teams; team flow; research and development; R&D; R&D project teams; IMOI model; team effectiveness; 5R framework; team performance; team processes; team emergent states.
  DOI: 10.1504/IJWI.2023.10061764
   
  
• The relationship between environmental innovation and ESG: case of healthcare organisations  
  by Saime Ulucayli, Kemal Cek 
  Abstract: Nowadays, environmental, social and governance (ESG) has been an important factor in increasing innovation in businesses for many years but has not yet been widely recognised in healthcare organisations. This study aims to investigate the relationship between environmental innovation and each component of the ESG score on the innovation of healthcare companies. The sample of the study consists of 100 companies with healthcare facilities, biotechnology and research, pharmaceuticals and medical equipment located in European countries with high GDP, and was analysed for the period 20022021. The results have shown that environmental innovation score grade (EISG) has a positive and significant impact on the companys ESG performances. The effect of EISG on individual dimensions of ESG is also tested and founded that EISG has a positive and significant impact on environmental (ENV) and social (SOC) performance. However, it did not show a significant impact on governance (GOV) performance.
  Keywords: environmental innovation; environmental; social and governance; ESG; corporate social responsibility; CSR; healthcare organisations.
  DOI: 10.1504/IJWI.2023.10061841
   
  
• Country and commodity based concentration analysis of Indian trade  
  by Ruchita Verma, Dhanraj Sharma, Deepak  
  Abstract: The present study attempts to evaluate the concentration levels of Indian trade with respect to various countries and commodities. The countries and commodities wise-data have been collected from the secondary sources for the study period of 20112012 to 20202021. The concentration ratios, Hefindahl-Hirschman Index have been employed to evaluate the market competitiveness and BCG matrix has been used to evaluate the market structure and growth. The results show that the top 2 trading partner (USA and China) accounted for 24.9% of export and 23.8% of import of India. It is also observed that dependency on top 2 commodities was reduced in case of export (from 34.1% to 18.1%) and import (from 53.8% to 39.2%) during the study period. The main findings of the study reveal that the market structures (country and commodity-wise) were found to be highly competitive during the study period.
  Keywords: HHI index; concentration ratio; BCG model; Indian trade; market share and growth.
  DOI: 10.1504/IJWI.2023.10061842
   
  
• Exploring the nexus of self-leadership, innovative work behaviour, and mediating goal processes within small and medium-sized enterprises  
  by Muhammad Imran, Li Ji Zu, Sher Bano 
  Abstract: This study explores the dynamics between self-leadership and innovative work behaviour in small and medium-sized enterprises, investigating the mediating roles of goal striving and goal crafting. Utilising advanced quantitative techniques, especially Smart PLS 4 for data analysis, our results reveal that self-leadership significantly enhances innovative work behaviour, both directly and indirectly through employees self-initiated goal crafting. Interestingly, self-leadership also positively influences goal striving. However, the study identifies a non-significant impact of goal striving on innovative work behaviour. These findings contribute to employee leadership literature and offer actionable insights for managers aiming to foster creative work behaviour. Recognising the importance of self-initiated goal crafting in mediating these relationships can guide strategies to optimise organisational effectiveness and enhance employee performance within small-sized enterprises.
  Keywords: self-leadership; innovative work behaviour; IWB; goal striving; goal crafting; GC; small and medium-sized enterprises; SME’s; Smart PLS 4.
  DOI: 10.1504/IJWI.2023.10061913
   
  
• Amidst COVID-19: the moderating role of innovation and brand valuation in ESG disclosure and firm value relationship  
  by Josua Tarigan, Jasmine Iskandar, Saarce Elsye Hatane 
  Abstract: This paper mainly aims to explain the correlation of ESGD, innovation, and brand valuation toward firm value. In addition, this paper also observes the significant changes in ESGD before and during the COVID-19 pandemic. The study found that innovation positively strengthens the relationship between ESGD and firm value, while brand valuation does not. ESGD has had significant changes before and during the COVID-19 pandemic. The findings suggest ESGD, innovation, and brand valuation act as a competitive advantage and enhance additional value towards the firm value. The link between ESGD and firm value has been extensively studied. There is still a sizable study gap when considering potential mediating elements that can offer a more thorough and fuller picture of the ESGD and firm value link. Innovation and brand valuation are two of the most significant potential mediators.
  Keywords: ESG disclosure; ESGD; innovation; brand valuation; firm value; COVID-19.
  DOI: 10.1504/IJWI.2023.10062016
   
  
• Does workplace happiness lead to organisational citizenship behaviour: a study of faculty in higher education institutions  
  by Ritu Deswal, Karamvir Sheokand 
  Abstract: Workplace happiness has a crucial role in engaging organisational citizenship behaviour (OCB). The above relationship has been researched extensively in organisational psychology, but human resource management scholars have yet to give more attention. This study advances knowledge by examining workplace happiness and organisational citizenship behaviour. A sample of 376 faculty members of higher education institutions is used in this quantitative study. Correlation and regression analysis were used to study the relationship between workplace happiness and organisational citizenship behaviour. The results showed that workplace happiness and organisational citizenship behaviour both positively and statistically significantly correlated. Organisational citizenship behaviour is significantly influenced by workplace happiness. This work is distinctively different because it introduces a previously unexplored connection between workplace happiness and organisational citizenship behaviour in higher education institutions. Higher education institutions must develop strategies for fostering a happy workplace.
  Keywords: workplace happiness; organisational citizenship behaviour; OCB; higher education institutions.
  DOI: 10.1504/IJWI.2023.10062248
   
  
• Unravelling the project escalation enigma: optimising principal-agent dynamics in IT project management  
  by Saida Harguem, Karim Ben Boubaker, Said Baadel 
  Abstract: To enhance project success, researchers have tirelessly explored the perplexing phenomenon of project escalation and its detrimental impact on budgets. However, a crucial void remains the lack of actionable solutions to combat and avert project escalation. This paper seeks to fill the gap by adopting a fresh and innovative approach: applying the agency theory. This research identifies the root causes of project escalation and unveils a new approach to overcome this daunting challenge. The cornerstone of this research lies in establishing an optimal mathematical function and meticulously defining start and stop conditions. Project managers can forecast and exercise control over escalation risks through an ex-ante approach. Such foresight gives project stakeholders the knowledge to discern the opportune moment for project launch and, equally crucial, the conditions that demand immediate cessation to avert the perilous grip of escalation, thereby significantly mitigating risks.
  Keywords: agency theory; ex-ante research approach; IT project escalation; IT project management.
  DOI: 10.1504/IJWI.2023.10062683
   
  
• Impact of entrepreneurial orientation on Moroccan SME performance: the role of commitment to organisational learning  
  by Yassin Allammari, Ahmed Taqi, El Hassania Rahou 
  Abstract: This article aims to examine the mediating role of commitment to organisational learning in the relationship between entrepreneurial orientation and performance in Moroccan SMEs. Through a quantitative survey of 81 Moroccan SMEs, this study explores how entrepreneurial orientation practices, based on innovation, risk-taking and proactivity, can improve SME performance by enhancing their commitment to organisational learning. Hypothesis testing was conducted using the partial least squares (PLS) structural equation method. The results of this study show that there is a significant and direct impact between entrepreneurial orientation and the performance of Moroccan SMEs, and that commitment to organisational learning partially mediates this relationship. These findings offer important theoretical and managerial implications, providing researchers in the field and decision-makers with evidence highlighting the importance of entrepreneurial orientation and organisational learning as key levers for enhancing the erformance of Moroccan SMEs.
  Keywords: entrepreneurial orientation; EO; commitment; learning; performance; SMEs; Morocco; structural equations.
  DOI: 10.1504/IJWI.2024.10062685
   
  
• Womens productivity in hostile work environments: evaluating organisational efforts to tackle workplace bullying and its mediating impact on psychological consequences  
  by C. Divyakala, A. Vasumathi 
  Abstract: The present study explores how bullying at work affects womens productivity, with a particular focus on the mediating role of psychological consequences. Using Albert Banduras social cognitive theory as a foundation, the research examines how workplace bullying can lead to a decline in womens self-efficacy and self-worth, as well as foster negative emotional states and reduced coping mechanisms. A questionnaire survey was conducted among female employees in the leather industry in Vellore and Tirupattur Districts of Tamil Nadu. The research design used in this study is descriptive. The statistical sample consisted of 527 female labourers. Observational learning plays a crucial role, wherein women witnessing bullying behaviours or the lack of appropriate consequences may internalise such attitudes, further impacting their psychological well-being. As a result, the study explores how the psychological consequences of workplace bullying significantly influence womens productivity in the workplace. The findings highlight the importance of implementing targeted interventions, such as anti-bullying policies, support systems, and mentorship opportunities, to reduce the adverse consequences of bullying at work and create a supportive work environment that empowers women and enhances their overall productivity and satisfaction.
  Keywords: workplace bullying; WB; productivity; women; leather industry; psychological consequences.
  DOI: 10.1504/IJWI.2024.10063327
   
  
• Improving adaptive performance of banking employees in Ghana through talent management practices: does self-efficacy matter?  
  by Emmanuel Essandoh, Rebecca Dei Mensah, Elizabeth Annan-Prah, Isaac Tetteh Kwao, Evelyn Murson 
  Abstract: The purpose of the study is to empirically examine the role of self-efficacy in the nexus between talent management practices and adaptive performance of employees at selected banks in Ghana. The study employed an explanatory research design and a quantitative research approach. Also, a primary data from 196 randomly selected participants was attained by employing the use of survey method. Further, a second-order model was configured in SMART PLS for testing of the directional hypotheses formulated. The research findings revealed a positive association between talent management practices and adaptive performance. Also, the moderation analysis showed that self-efficacy positively moderates, however small, the positive relationship between talent management and adaptive performance. The practical implication is that the findings will urge management of the selected banks to adopt particular initiatives, i.e., ensure job demands are appropriate, improve training and professional development practices, enhance employees' self-management and improve coaching strategies that are likely to boost employees' self-efficacy in order cushion them in dealing with novel activities. By originality, this study empirically offers a Ghanaian perspective on the nexus between talent management practices and adaptive performance and self-efficacy as a moderator among employees of selected banks in the Sub-Saharan African context.
  Keywords: talent management; self-efficacy; adaptive performance; bank; Ghana.
  DOI: 10.1504/IJWI.2023.10059424
   
  
• Examining the role of workplace humour in stimulating innovative work behaviour - an empirical investigation using structural equation modelling  
  by A. Rajeswari, Pulidindi Venugopal 
  Abstract: In the dynamic and ever-evolving landscape of the modern workplace, the pursuit of innovative work behaviour (IWB) has become a critical objective for organisations aiming to stay competitive. As organisations recognise the potential benefits of fostering a culture of innovation, the role of workplace humour has emerged as an intriguing factor that could significantly impact employees' willingness to engage in IWB. This paper examines the link between positive humour and IWB. 236 IT employees provided data for this study. This study implements PLS-SEM analysis to explore the relationship between workplace humour and the stimulation of IWB. The study findings reveal that there is a positive and significant association between workplace humour and IWB, providing insights into its effects on cognitive processes, creativity, and problem-solving willingness. Thus, the current study, can guide organisations in developing strategies to promote a culture that encourages humour and enhances employees' IWB.
  Keywords: positive humour; innovative behaviour; resilience; workplace happiness; creativity and thinking; innovation.
  DOI: 10.1504/IJWI.2023.10059588
   
  
• Impact of job crafting on employee performance in banking sector: the art of working from home during COVID-19 pandemic  
  by Isa Abdulla Mustafa, Muneer Mohammed Saeed Al Mubarak 
  Abstract: The study aims to identify the impact of various types of job crafting on employee performance while working from home during the COVID-19 pandemic in the banking sector. After reviewing the literature and developing a conceptual model, the study used a primary data collection method in which information was gathered from around 402 employees working in the banking sector. It was found that task crafting, relational crafting, cognitive crafting, and remote working have significant impacts on employee performance while working from home during COVID-19 pandemic. It was also found that remote working mediates three aspects of job crafting and employee performance. Study constraints include size, few constructs, quantitative in nature, and one industry. Organisations should focus on developing viable policies that can enhance job crafting attributes among employees for remote work. This study adds to the knowledge by focusing on certain crafting competences that enhance employee performance while working remotely, few studies have touched on this area in such a sector, and especially in this part of the world.
  Keywords: job crafting; COVID-19 pandemic; employee performance; remote working.
  DOI: 10.1504/IJWI.2023.10059812
   
  
• Profit and prosperity: the impact of financial literacy on small business growth  
  by S. Bharathithasan, K. Sakthi Srinivasan 
  Abstract: This study examines the link between financial literacy and microbusiness success for Udyam-registered ME owners in Tamil Nadu, India. It employs a cross-sectional survey involving 385 participants selected through snowball sampling. The survey covers financial literacy, technology use, business success, and demographics. Through descriptive statistics and structural equation modelling (SEM), the study identifies a significant positive connection between financial literacy and microbusiness success (beta: 0.345). Additionally, technology utilisation is found to moderate this relationship, evidenced by a significant interaction between financial literacy and technology use. Education and business location also impact microbusiness success significantly. The research enhances understanding of financial literacy's role in microbusiness success in Tamil Nadu, providing practical insights for stakeholders aiming to foster regional microenterprise growth. The study underscores the significance of financial literacy and technology adoption, suggesting targeted interventions for enhancing microbusiness success. SEM offers a comprehensive approach, unravelling the intricate dynamics that influence microbusiness prosperity.
  Keywords: business success; financial literacy; microenterprises; MSMEs; technology utilisation; structural equation modelling; SEM.
  DOI: 10.1504/IJWI.2023.10059516
   
  
• An empirical investigation of the impact of benchmarking psychosocial competencies on talent development using SEM analysis  
  by H. Shayrine, Pulidindi Venugopal 
  Abstract: The study starts with a definition of psychosocial competencies, which cover a wide variety of interpersonal, intrapersonal, and emotional skills necessary for successful functioning in the workplace. Based on current research and industry best practices, the comparative analysis examines the various benchmarking frameworks and approaches for psychosocial competencies. It examines the benefits and drawbacks of several strategies, including behavioural assessments, peer evaluations, and self-evaluations. The findings demonstrate the advantages of benchmarking psychosocial competencies in programs for talent development. These skills support enhanced teamwork, more employee engagement, and improved organisational performance. Data collection is online questionnaire is used to collect data. The sampling size used to collect for this study is 220. The paper also discusses potential obstacles to benchmarking psychological competencies, such as the subjectivity of assessments, the requirement for continual evaluation, and the significance of striking a balance between individual and organisational objectives. In this research, the authors find that benchmarking psychosocial abilities can reveal important information about how various organisations handle their talent.
  Keywords: fourth talent management; frugal innovation; emotional intelligence; organisational performance; individual psychosocial skills.
  DOI: 10.1504/IJWI.2023.10061157