International Journal of Teaching and Case Studies (10 papers in press)
Precision Auto Clone: An Integrated Quantitative Operations Management Case
by Thomas Wedel, Ali Behnezhad
Abstract: The case study presented in this article is designed for operations management courses. It integrates seven quantitative applications of forecasting, service staffing, production planning, material requirements planning, inventory lot sizing, single period inventory with uncertain demand and project management all into one comprehensive case. The case has been used in small and large class settings and refined over several semesters. Student feedback has been extremely positive as they found the case realistic and comprehensive but not overwhelming since it is completed piece-meal throughout the semester. The case is accompanied by an Excel Application file containing apps for solving the queuing problem as well as the production planning, inventory lot sizing and single period inventory problems.
Keywords: Operations Management; Case Study; Integrated Case; Production Planning; Inventory Lot Sizing; Regression Forecast; Linear Programing; Simulation; Excel Apps.
Evaluating the effectiveness of a game-based learning approach in modifying students behavioural outcomes and competence, in an introductory programming course? A case study in Greece.
by Stamatios Papadakis, Michail Kalogiannakis
Abstract: The usage of Computer Science (CS) is becoming much more prevalent in society today. But as CS education expands, teachers of CS are challenged to help students develop accurate understandings. A number of researchers have documented several difficulties faced by learners of basic programming concepts. Developing new pedagogies and approaches for learning discipline as CS is a challenge. On the contrary, new pedagogies make use of technologies to go further, to open up new possibilities. Among the suggested pedagogical solutions to overcome these difficulties is the use of serious games in the learning process. Especially, in todays digital generation gamification has become a popular tactic to encourage specific behaviours and increase motivation and engagement. They can help educators to put together the materials and resources at hand to explore and develop new methods of learning and teaching. There are platforms that enable educators to use gaming technology to develop learning environments for students. ClassCraft is one of the many examples of how technology can be used in the classroom to engage students and facilitate exciting, engaging and interesting lessons. The results presented in this study suggest that students engagement and attitudes toward programming have been positively affected. On the contrary, students academic performance was not affected at a statistically significant level.
Keywords: ClassCraft; gamification; novice programmers; motivation; learning gains.
Managers' Performance Evaluation using a four-axis model A case study of an Iranian industrial company
by Ali Hamidi
Abstract: Performance evaluation is of a great importance in human resource management. Compared with other approaches, it is so influential that we can resemble it to the heart of HRM.
Since managers play the most important role in adopting and applying organization strategies, evaluating their performance needs to be done in a comprehensive way.
In this paper, a comprehensive practical model is proposed to evaluate the performance of managers. Competency, behavior, short run and long term output indexes are four factors considered in the model. To validate, the model has been deployed in an industrial company. In the end, conclusion and future work suggestions are presented. The great finding of this model is the significant focus of the managers on the results of the process that led to a good growth in performance of the managers and staff of the industrial company.
Keywords: Performance; Evaluation; Managers; organization.
Leadership Challenges in the Sustainable Internationalization of a Medium Scale State University Located in the United States: A Case Study
by Babu George, Jaylan Adams, Jennifer Hopkins
Abstract: Universities have always been international in the sense that the very nature of knowledge imparted by them does not know national boundaries. The connection between university and universalism is self-evident. However, internationalization as an operational expansion of particular universities beyond national boundaries is a relatively new phenomenon. This case presents some of the leadership challenges associated with the internationalization of a medium scale teaching oriented State university located in the West Coast United States. For this university, the priority for internationalization has moved from the fringes to the very core, bring with this a range of challenges and opportunities. The senior administration of the Case University needs to reinforce its leadership intent and make certain key strategic policy decisions, if the internationalization effort is to sustain and grow.
Keywords: Internationalization; higher education; leadership; partnerships; universities; challenges; case study.
New Public Management and Path Dependence in Public Organizations in Ethiopia: A Multiple Case Study
by Tewelde Ghrmay
Abstract: This study addressed the issue of adoption of new public management reform programs in Ethiopia, approaching it from path dependency theory. This study also extended path dependency theory by applying a model of path dependence to develop an empirical investigation and contributing original qualitative data from Ethiopia. The purpose of this study was to document how managers in public organizations in Ethiopia describe the nature and implementation of path-breaking interventions for the effective adoption of the reform in order to improve services and social outcomes for low-income populations. In doing so, a multiple case study was applied. Qualitative data was based on insights derived from in-depth interviews with the identified participants. Key findings of the study show that in Ethiopia new public management reforms have been introduced following a system-wide approach for all government organizations, obstructing their clear articulation and communication thereof. The levels of performance in design, implementation, output in terms of service delivery, and outcomes to the society vary among enterprises. Leadership commitment, persistence, necessary work in the reward system, and human resource policies (soft Ss), institutional development, autonomy and accountability, and bench-marking and contextualization are some of the factors for effective adoption of New public management reforms.
Keywords: new public management; path dependence theory; institutionalization; public enterprise reform design; implementation; output; and outcomes; service delivery; multiple case study; qualitative research; change management.
DIGITAL PAYMENTS IN AFRICAHOW DEMAND, TECHNOLOGY, AND REGULATION DISRUPT DIGITAL PAYMENT SYSTEMS
by Kenzie K. Ferguson, Leigh Soutter, Michael Neubert
Abstract: The purpose of this study is to better understand the impact factors behind the adoption of digital payment systems in Africa. The FinTech environment is changing rapidly and requires constant review of the ecosystem of financial technology innovations to keep abreast of the innovations. This study addresses a gap in the literature regarding the payment and money transfer segment of FinTech innovations in Africa using a multiple case study methodology from Kenya, South Africa, and Nigeria. We pulled information from multiple sources, including semi-structured interviews, archival data in the form of industry and regulatory reports, and observational field notes. The results highlight how regulatory innovation (Kenya) better enables the success of new technologies and their concomitant behavioural change than bank-led (South Africa) and pre-emptive (Nigeria) regulatory styles. This study will help FinTech innovators, academics, and policymakers to understand how technology and framework conditions impact payment business models in Africa.
Keywords: Digital payments; FinTech; Mobile payments; Africa; regulation; Nigeria; Kenya; South Africa.
Marketing Competitive Strategies: A Case Study of National Aluminum Factory in Bahrain
by Fadhel Hilal, Sawsan Hilal
Abstract: This case study was about the National Aluminum Factory (NAF) in Bahrain, the GCCs smallest country. The NAF was originally established at a small-sized rented property in Sehla, a village located to the north of Bahrain on the outskirts of the capital city Manama. The factory was founded in 1986 by Mr. Sayed Majed Al-Rasromani as a workshop to assemble aluminum and glass products for windows and doors only. Then in 1997 the workshop has become a factory at a medium-sized owned property in Sanad in the Central Governorate of Bahrain. As a result of this extension, the factory provides fixing services for kitchen cupboards, skylights, building bridges, shutters, and ladder railings of aluminum materials beside an iron material assembly which includes wrought iron and stainless steel. The factory is also known with its services in excavation and backfilling. The general manager of the factory, Mr. Yasser Hassan Maidan, currently adopts the cost-leadership strategy at the attempt to attract customers by providing them good quality products at a lower price. However, this strategy is very difficult to implement for the time being due to the high rate of inflation in the cost of construction materials, setting a minimum wage for the workers, alongside with the high cost of factorys operational expenses. The other two alternative competitive strategies are either differentiation strategy through changing product design of higher quality materials with charging premium price or niche strategy through focusing on a small subgroup of large contractors only to fulfill their special needs and inviting low competition. However, Mr. Yasser is uncertain which strategy should be adopted for the coming two years to defeat competitors and to be the market leader.
Keywords: Construction Industry; Kingdom of Bahrain; Marketing Competitive Strategies.
The Move: Programme Development from In-person to Online
by Philip Price, Natalie Harrison, Nicole Cundiff
Abstract: A graduate level programme in supply chain management that transitioned from a face-to-face instructional format to a fully online programme is examined in detail using case study methodology. A framework is presented to demonstrate the programme elements to be analyzed and addressed when strategically aligning courses to enhance student learning in online teaching. Pedagogical factors to be considered when transferring an educational programme to an online degree are discussed with emphasis on generally overlooked factors. Additionally, stakeholder assessment and buy-in demonstrates how course topics and essential design elements, as well as programme layout, can be informed and enhance by influential stakeholders of the programme. Applied detailed examples are given to support utilization of the framework. This case study adds to the literature by providing a comprehensive guide and useful templates to online programme development and design.\r\n
Keywords: programme development; online programming; graduate study; academic programs; pedagogy; supply chain management; teaching; case studies; face to face instruction; united states; strategic course alignment; online degrees; framework; templates.
Human Resource Problems during Software Conversion at Johnson Regional Hospitals: A Teaching Case
by Samuel C. Ross, William H. Ross
Abstract: This teaching case recounts several Human Resource Management problems encountered by an Information Technology contracting firm as it assisted a regional hospital chain with an Electronic Medical Records software conversion. The case presents issues pertaining to training (e.g., needs assessment, training methods and evaluation), as well as personnel selection and U.S.-based legal concerns (e.g., the Family and Medical Leave Act). Other managerial and organizational behavior issues also emerge pertaining to group dynamics, intergroup conflict, and unprofessional employee behavior. Undergraduate students in human resource and organizational behavior courses are asked to identify what the managers did correctly and incorrectly, apply theories, and resolve problems.
Keywords: Human Resource Development; Case Studies; Training Methods; Training Evaluation; Group Conflict; Learning Theory; Organizational Behavior; Information Technology; Healthcare Management; Business Administration; Electronic Medical Records.
BOOM, BUST, AND THE LACK OF TRUST: WHEN STAKEHOLDER PRIORITIES COLLIDE
by Ram Subramanian, John Tichenor
Abstract: SMI Companies Global Inc., a Louisiana-based contract manufacturer for the oil and gas industry had a conflict with Whitney Bank regarding a line of credit. The line of credit was for a specific contract to supply acid storage tanks to Halliburton. Due to a series of delays on the part of Halliburton, the contract was started much later than originally envisaged. While the bank was aware of the delays, they were unwilling to extend the time for the repayment of the loan. Vaughn S. Lane, the founder and owner of the company, learned that the bank had, unilaterally and quite abruptly, turned the loan over to the banks attorney for collection. He had to make a decision as to how to respond to the expected call from the attorney.
Keywords: Corporate social responsibility; ethics.