International Journal of Teaching and Case Studies (8 papers in press)
DIGITAL PAYMENTS IN AFRICAHOW DEMAND, TECHNOLOGY, AND REGULATION DISRUPT DIGITAL PAYMENT SYSTEMS
by Kenzie K. Ferguson, Leigh Soutter, Michael Neubert
Abstract: The purpose of this study is to better understand the impact factors behind the adoption of digital payment systems in Africa. The FinTech environment is changing rapidly and requires constant review of the ecosystem of financial technology innovations to keep abreast of the innovations. This study addresses a gap in the literature regarding the payment and money transfer segment of FinTech innovations in Africa using a multiple case study methodology from Kenya, South Africa, and Nigeria. We pulled information from multiple sources, including semi-structured interviews, archival data in the form of industry and regulatory reports, and observational field notes. The results highlight how regulatory innovation (Kenya) better enables the success of new technologies and their concomitant behavioural change than bank-led (South Africa) and pre-emptive (Nigeria) regulatory styles. This study will help FinTech innovators, academics, and policymakers to understand how technology and framework conditions impact payment business models in Africa.
Keywords: Digital payments; FinTech; Mobile payments; Africa; regulation; Nigeria; Kenya; South Africa.
Marketing Competitive Strategies: A Case Study of National Aluminum Factory in Bahrain
by Fadhel Hilal, Sawsan Hilal
Abstract: This case study was about the National Aluminum Factory (NAF) in Bahrain, the GCCs smallest country. The NAF was originally established at a small-sized rented property in Sehla, a village located to the north of Bahrain on the outskirts of the capital city Manama. The factory was founded in 1986 by Mr. Sayed Majed Al-Rasromani as a workshop to assemble aluminum and glass products for windows and doors only. Then in 1997 the workshop has become a factory at a medium-sized owned property in Sanad in the Central Governorate of Bahrain. As a result of this extension, the factory provides fixing services for kitchen cupboards, skylights, building bridges, shutters, and ladder railings of aluminum materials beside an iron material assembly which includes wrought iron and stainless steel. The factory is also known with its services in excavation and backfilling. The general manager of the factory, Mr. Yasser Hassan Maidan, currently adopts the cost-leadership strategy at the attempt to attract customers by providing them good quality products at a lower price. However, this strategy is very difficult to implement for the time being due to the high rate of inflation in the cost of construction materials, setting a minimum wage for the workers, alongside with the high cost of factorys operational expenses. The other two alternative competitive strategies are either differentiation strategy through changing product design of higher quality materials with charging premium price or niche strategy through focusing on a small subgroup of large contractors only to fulfill their special needs and inviting low competition. However, Mr. Yasser is uncertain which strategy should be adopted for the coming two years to defeat competitors and to be the market leader.
Keywords: Construction Industry; Kingdom of Bahrain; Marketing Competitive Strategies.
The Move: Programme Development from In-person to Online
by Philip Price, Natalie Harrison, Nicole Cundiff
Abstract: A graduate level programme in supply chain management that transitioned from a face-to-face instructional format to a fully online programme is examined in detail using case study methodology. A framework is presented to demonstrate the programme elements to be analyzed and addressed when strategically aligning courses to enhance student learning in online teaching. Pedagogical factors to be considered when transferring an educational programme to an online degree are discussed with emphasis on generally overlooked factors. Additionally, stakeholder assessment and buy-in demonstrates how course topics and essential design elements, as well as programme layout, can be informed and enhance by influential stakeholders of the programme. Applied detailed examples are given to support utilization of the framework. This case study adds to the literature by providing a comprehensive guide and useful templates to online programme development and design.\r\n
Keywords: programme development; online programming; graduate study; academic programs; pedagogy; supply chain management; teaching; case studies; face to face instruction; united states; strategic course alignment; online degrees; framework; templates.
Human Resource Problems during Software Conversion at Johnson Regional Hospitals: A Teaching Case
by Samuel C. Ross, William H. Ross
Abstract: This teaching case recounts several Human Resource Management problems encountered by an Information Technology contracting firm as it assisted a regional hospital chain with an Electronic Medical Records software conversion. The case presents issues pertaining to training (e.g., needs assessment, training methods and evaluation), as well as personnel selection and U.S.-based legal concerns (e.g., the Family and Medical Leave Act). Other managerial and organizational behavior issues also emerge pertaining to group dynamics, intergroup conflict, and unprofessional employee behavior. Undergraduate students in human resource and organizational behavior courses are asked to identify what the managers did correctly and incorrectly, apply theories, and resolve problems.
Keywords: Human Resource Development; Case Studies; Training Methods; Training Evaluation; Group Conflict; Learning Theory; Organizational Behavior; Information Technology; Healthcare Management; Business Administration; Electronic Medical Records.
BOOM, BUST, AND THE LACK OF TRUST: WHEN STAKEHOLDER PRIORITIES COLLIDE
by Ram Subramanian, John Tichenor
Abstract: SMI Companies Global Inc., a Louisiana-based contract manufacturer for the oil and gas industry had a conflict with Whitney Bank regarding a line of credit. The line of credit was for a specific contract to supply acid storage tanks to Halliburton. Due to a series of delays on the part of Halliburton, the contract was started much later than originally envisaged. While the bank was aware of the delays, they were unwilling to extend the time for the repayment of the loan. Vaughn S. Lane, the founder and owner of the company, learned that the bank had, unilaterally and quite abruptly, turned the loan over to the banks attorney for collection. He had to make a decision as to how to respond to the expected call from the attorney.
Keywords: Corporate social responsibility; ethics.
The Impact of Backstory Structure Type on Case Study Effectiveness
by Giulia Palma, Bryan Mesmer, Kristin Weger, Amy Guerin
Abstract: Case studies are a commonly used tool in engineering practice and education to communicate lessons learned. Attributes of case studies have an impact on performance. One attribute of interest, that influences the time required to read a case study, is the storytelling element of backstory structure. In this article a case study is rewritten with three different backstory structure types. A human experiment is conducted to understand which backstory structure type is the most effective in memory retention. Results from the experiment indicate that reading time can be reduced by employing a minimalistic backstory structure type without hindering memory retention. The findings can be applied by engineering practitioners and educators for selecting and developing case studies that may be used in training.
Keywords: Case study; storytelling; backstory structure; case study design; engineering education.
Leading Change for School Improvement: A Case Study
by Corinne Brion
Abstract: This teaching case study is meant to help current and future school leaders become change agents who lead effectively and improve their schools. I discuss one case in a fictitious city and school that is representative of many other American schools. In particular, I examine adaptive challenges that educational leaders commonly face. This case encourages administrators to participate in meaningful conversations with stakeholders to solve complex issues around leading change. The hope is to better understand how school leaders can transform schools, embrace adaptive challenges, and use change as opportunities for growth. I also pose questions designed to make future and current educational leaders think how they would resolve similar issues.
Keywords: Educational leadership; adaptive challenge; leading change; school improvement; decision-making.
Is there a relationship between environmental knowledge and pro-environmental behavior? The case of a Greek Island
by Vasiliki Brinia, Vasiliki Thomaidi, Athanasios Androutsos, Paraskevi Psoni
Abstract: The present study assesses environmental knowledge (EK) and pro-environmental behavior (PEB) levels and investigates whether EK influences eventual PEB. At the same time, the paper examines how the aforementioned variables are influenced by demographics. For this reason, a case-study through quantitative research was conducted, through the use of questionnaires completed by a sample of 253 adults, permanent residents of Lesvos Island in Greece. Findings showed that the level of adults EK was moderate, while the PEB level ranged from moderate to slightly positive. Apart from gender, all examined demographics seemed to influence EK and PEB levels; whereas PEB was found to be, to a limited extent, positively dependent on EK. The survey constitutes a pilot study which can constitute a valuable model-tool at an international level for future researchers as well as for environmental education practitioners who wish to introduce effective environmental training programs at all levels of formal education.
Keywords: pro-environmental behavior; ecological behavior; environmental knowledge; environmental education; general education; lifelong learning.