International Journal of Supply Chain and Operations Resilience (8 papers in press)
One size fits all? An Analytical Approach how to make use of Process Methods for Different Fundamental Supply Chain Types
by Matthias Lederer, Anna Quitt, Mario Büsch, Remzi Avci
Abstract: Process orientation is considered a key driver for the efficiency and effectiveness of modern supply chains. It is recognized in science and practice that the modelling of logistics processes is the first step in their optimization. At the same time, well-known process modelling techniques are not suitable for every type of supply chain. This article uses two established frameworks to make recommendations regarding which modelling technique fits to which supply chain type. For example, BPMN or BPMN light can help lean processes, while flexible and collaborative supply chains more likely require BPM 2.0 and case management techniques. Practitioners can use these findings to apply the most promising process management technique for their business purposes. From the scientific point of view, this article focuses on the integration and process orientation of supply chains and fosters with it the necessity of corporate customer-centricity.
Keywords: Process management; supply chain management; process modelling.
Service Portfolio Extensions and Sales Incentives: An Examination of Financial Value-Added Services Provided by Logistics Service Providers
by Philipp Wetzel, Erik Hofmann
Abstract: Logistics service providers (LSPs) can add value to their clients by providing financial value-added services (FVAS). However, LSPs might encounter challenges when offering such FVAS, as the latter demand a different set of competencies that affect sales teams qualifications and motivation. Against this background, we explore how LSPs sales teams can be incentivised to support service portfolio extensions in the form of FVAS. The research methodology applied in this study follows a qualitative approach and includes 34 expert interviews. We find that most LSPs address incentive problems by adjusting sales teams qualifications. Expert support, training and tools are common methods to incentivise sales teams that lack specific expertise. For stimulating motivation, awareness creation through data or personal engagement and monetary incentives are most relevant. LSPs can use the insights from this paper to identify the impact of portfolio extensions on the motivation and qualification of their sales personnel and implement adequate incentive systems.
Keywords: Expectancy-value theory; logistics service providers; financial value-added services; service portfolio extensions; incentive systems; sales force; qualification; motivation-opportunity-ability model.
Supply chain resilience and agility: A literature review
by Jorge Calvo, Josep Lluis Del Olmo, Vanesa Berlanga
Abstract: Current supply chain management trends, including Just-in-Time, cost reduction through the offshoring of production, market globalization, economies of scale, outsourcing, consolidation of suppliers, international market volatility, technological disruptions and the global economic instability, increase the likelihood of suffering disruptions in supply networks and chains due to their international dissemination and fragmentation. Supply chains need to adopt new strategies to improve their abilities to respond quickly and effectively to unforeseen changes in markets and to the increasing levels of turbulence, thereby supporting the performance and competitiveness of companies. This article provides a review of the current literature on resilience and agility in supply chain management from the perspective of risk management in business management in global environments. The perspectives contemplate a risk management, by means of the previous preparation to the disruptive event, a mitigation of the impact, a phase of recovery and finally the one of stabilization.
Keywords: Supply Chain Management; Resilience; Agility; Operations Strategy; Risk Management; Supply Chain Disruptions.
How can Students attitude impact Education Supply Chain?
by Randa Mazzawi
Since students regard education as a passport to the working force, where and what students study can shape their attitude and ultimately determine their future. This research aimed to fill the gap found in the literature related to Educational Supply Chain Management by interviewing four students and utilizing the attitude towards objects model in order to answer the research question "How can Student's attitude impact Educational Supply Chain?". Additionally, the study adopted an Interpretive Phenomenology analysis to examine their answers and draw the necessary conclusions. Several factors such as recommendations, value for money, what the university offered, entry requirements and the city itself among other factors impacted students' attitude as well as their choice of the host country, university, and degree thus creating a pull in demand on the University's Education Supply Chain that universities aimed to fulfill in order to gain competitive advantage. Moreover, seasonality in terms of the university's ability to offer several cohorts in addition to the traditional September cohort was found to have a significant impact on the student's attitude and choice, thus also creating a demand-pull on the university's Supply Chain.
Keywords: Education supply chain; Attitude towards object model; University; Interpretive phenomenology analysis.
Disaster Response Supply Chain in a City: The role of SMEs
by Alocate Zvikaramba
Abstract: World disasters have increased in the past 12 years, causing about USD 1.3 trillion damages and 1.1 million deaths. Given that 60% of the world population lives in cities, disaster risk reduction in towns is now a priority for all in support of United Nations goal 11, To make cities inclusive, safe, resilient and sustainable. In this paper, we review the role of Small to Medium Enterprises (SMEs) in disaster response. A theoretical review and meta-analysis have been conducted as part of literature review. Thus, a framework for SMEs and technologies for use in a Disaster Response Supply Chain (DRSC) emerged. The framework acts as a practical guide to SMEs owners and managers participating in disaster recovery. There are three stages to emergency management by SMEs; planning, execution and exit. Participation of SMEs in DRSC is informed by their growing numbers, proximity to disaster victims and the need for social responsibility. Traditionally, SMEs were seen as more susceptible to disasters due to lack of resources. Hence, large firms alone could contribute to disaster response. Our findings show that despite their vulnerability, SMEs have a greater, active ancillary role to play today in disaster recovery than before. In contributing to disaster recovery, SMEs can either donate Material, Information, Finance and Personnel (MIFP) or offer these at a price in DRSC so as to promote business continuity and a quick return to normalcy. Above all, employ a framework integrated with technologies for disaster response.
Keywords: Supply Chain; Disaster Response Supply Chain; SMEs; Sustainable Development; Technologies in DRSC.
Assessing the rigour of empirical research in supply chain risk management
by Shoufeng Cao, Kim Bryceson, Damian Hine
Abstract: The objective of this paper is to provide in-depth guidance on conducting and/or developing solid empirical research in supply chain risk management (SCRM). A meta-synthesis approach was employed to assess empirical research in SCRM retrieved from 17 leading journals over the last 14 years in terms of research evolution and research process. It was found that empirical investigations of SCRM in multi-tier supply chains for global insights are relatively scarce and many empirical studies failed to justify the trustworthiness of their research. The findings could guide researchers to develop solid empirical methodologies to address industry issues and advance SCRM theory.
Keywords: Supply chain risk management; meta-synthesis; empirical research; research process; methodological rigour.
Exploitation Factors affecting an Ambidextrous Supply Chain
by Mohd. Mehdi, Salma Ahmed, S. M. Fatah Uddin
Abstract: The purpose of the study is to identify the exploitation factors that affect an ambidextrous supply chain. A total of 85 supply chain managers from Indian supply chains were surveyed. Data was collected through a structured questionnaire that consisted of scales to measure the different exploitation factors/constructs affecting an ambidextrous supply chain using a five-point likert scale. Exploratory factor analysis (EFA) revealed the existence of three underlying independent constructs of exploitation and one dependent construct of ambidextrous supply chain. Based on extant literature, relevant research hypotheses were framed and empirically tested using regression analysis. The study is expected to present important insights to the supply chain managers working in an ambidextrous supply chain about the different exploitation factors which affects their respective supply chains.
Keywords: Exploitation Factors; Competition; Partnership; Efficiency; Ambidextrous Supply Chain; Regression Analysis.
Special Issue on: Value Delivery Networks in Indian Context
Bridging the Perceived Gap between Industry and Academia
by Shalini Srivastav, Vikas Garg, Anubhuti Gupta
Abstract: Need is the mother of creation. So is Academia Industry joint effort, managed by need. In the course of the most recent decade and a half, world has turned into a worldwide town .Employers today, work in a domain that requests new and continually creating aptitudes to hold worldwide intensity. Nonetheless, regardless of such across the board acknowledgment of the significance of such associations, ironically such joint efforts are very restricted in India as well as everywhere throughout the world. The purpose behind this can be credited to the absence of a distinct model because of numerous hindrances to academia industry coordinated effort that still persevere. In fact, the academic industry collaboration is a framework that requires dynamic and synergistic interests of the considerable number of partners. This research paper explores different challenges, barriers and their solutions related with educational institutions and industry collaboration.
Keywords: Academia; Industry; Education; Gap; Collaboration; Skill Development; Make in India; Graduates; Placement; Training; College.