International Journal of Learning and Change (35 papers in press)
"We are part of one whole, and every part works for others": How an Indonesian food ingredient supplier remains sustainable
by Maria Jacinta Arquisola, Elangga Ianatta Wijoyo
Abstract: This study digs deeper into the views of how family members who run PT Hakiki Donarta, one of Indonesias longest-running family businesses in food ingredient manufacturing, are able to maintain its sustainability despite threats to succession. Guided by resource-based view (RBV) of the firm theory, the study undertook laddered interviews of family members who are at the top management of PT Hakiki Donarta. The study reveals that viable success factors for sustainability are grooming early for succession; employees affective commitment to the firm; social ties enhanced through socialised familiarity activities; and network trust. Prime obstacles for future sustainability are inexperienced young leaders and the lack of desire to innovate.
Keywords: family business; succession planning; emotional attachment; social ties; stewardship; leader preparation; Indonesia.
Mediating Role of Emotional Intelligence in the Relationship between Self-directed learning and Critical Thinking
by Serhat Arslan, Sehrinur Kay?han
Abstract: The aim of the study was to examine the mediating effects of the emotional intelligence in the relationship between learners self-directed learning and critical thinking abilities. In accordance with the aim of the research, critical thinking disposition scale, self-directed learning scale, and emotional learning scale were administrated to a sample of 303 university students and results showed that critical thinking and self-directed learning were positively related to emotional intelligence. Besides, analysis showed that the self-directed learning on critical thinking ability was mediated by emotional intelligence.
Keywords: critical thinking; self-directed learning; emotional intelligence.
Analysis Personality Model Using The Big Five Theory to Enhancing Academic Motivation of Garut University Student
by Tinneke Hermina, Intan Tenisia Prawita Sari
Abstract: The aim of the study is to investigate the relationship between the personality model and students academic motivation at the University of Garut. The personality model in this research refers to big five personality model. The personality model consists of five dimensions that are extraversion, openness, conscientiousness, neuroticism and agreeableness. While the academic motivation in question is encouragement, cause, or reason of a student doing the learning. This research uses questionnaires divided into two parts, namely, the personality measuring instrument consists of 35 points statement, and the academic motivation instrument consists of ten items statement. The number of respondent was 40 students. The results of this study indicate that the personality model and motivation have a relationship. Among the five personality models found that conscientiousness is a personality model that is significantly related to students academic motivation.
Keywords: personality; academic motivation; big five model; extraversion; openness; conscientiousness; neuroticism; agreeableness; Garut University students.
Analysis of Elementary School EFL Teachers Writing and Discussion About Critical Incidents
by Chin-Wen Chien
Abstract: This paper aimed to explore elementary school English teachers professional learning and reflective practice through writing and discussing critical incidents under the community of practice. The analysis and discussion of critical incidents were introduced to elementary school English teachers in order to foster their professional learning and reflective practice during their professional dialogue in the northwest city in Taiwan. Rather than discussing only the socio-cultural factors on discussing critical incidents among pre and in-service teachers in the current empirical studies, three research theories were used to analyse the 35 critical incidents, 19 interview, and six observations in terms of the levels of language and levels of thinking, types of critical incidents, and three modes of reflective thinking. This study has the following major findings. First, the majority of the critical incidents were related to students behaviour. Second, these critical incidents were written and discussed using simple layperson description and traditional or personal preference. Next, English teachers reflections were only at the technical level. Four suggestions are provided to foster a deeper level of reflection.
Keywords: level of language; level of thinking; reflection; reflective thinking; critical incident.
The design of training programs and its contribution to developing the desired skills in employees: The case of three companies operating in Greece
by Paraskevi Psoni
Abstract: The present study examines the design, the implementation and the evaluation of training programs of three companies operating in Greece, in order to understand their influence on the employees acquisition of the desired skills as well as on the enhanced job performance and effectiveness for the company. The methodology followed is based on qualitative tools and in-depth interviews with the responsible managers or directors of each company. The findings indicate that all three companies utilise effective and innovative methods of adult training, according to the skills they intend to train employees on, but they face difficulties in implementing Kirkpatricks four stages of training evaluation. The present findings are significant for policy-makers and training managers worldwide, as they provide holistic and valuable insights about the training trends and best practices in Greece, which however also constitute paradigms for companies at an international level. Deficiencies in the process of evaluation of the training programs have also been highlighted, and in this way, can provide policy-makers with valuable insights for improvement.
Keywords: training programs; training design; training evaluation; experiential training; experiential learning; learning-by-doing; sociogram; psychodrama in training; training implementation; Greece.
Embracing balance in early childhood education: the case of awakening to languages pedagogy
by Mohamed Ridha Ben Maad
Abstract: In view of the drastic changes prompted by globalisation, the educational institution is more than ever concerned with preparing future generations to grapple with the new exigencies. Among the emerging ideas that may benefit such endeavour is embracing balance as a fundamental concept in early-years curricula where academic achievement and personal fulfilment even out in primacy. Building on an account of the Tunisian preschool experience as a case in point, the present paper offers a rationale for a vision that promotes balance in response to the fuzziness plaguing this educational sector. It therefore opts for the awakening to languages pedagogy as an approachable illustration of such vision among others.
Keywords: early childhood education; ECE; awakening to languages; ATL; personal fulfilment; balanced curriculum.
Economic Crisis Effects on SME Dynamic Capabilities
by Álvaro Lopes Dias, Elsio Carlos Manuel, Georg Dutschke, Renato Pereira, Leandro Pereira
Abstract: Based on dynamic capabilities theoretical framework, this research sought to understand the implications of the recent economic crisis on the capability of developing new products by Portuguese SMEs. Specifically, we assessed how this capability was affected by variables such as entrepreneurship, innovation capacity, the knowledge accumulation, and partnerships. The hypotheses were tested using two samples, one before the crisis, with 180 and another with 105 respondents, applied during the crisis (2012). Results reveal that during the crisis SMEs were more objective and effective in the use of their resources and capabilities. In particular, was found that during the crisis the entrepreneurship, innovation capacity, accumulation of knowledge and partnerships, have an impact on the capability of developing new products. Before the crisis, only entrepreneurship and knowledge accumulation have affected this capability.
Keywords: dynamic capabilities; economic crises; SMEs; entrepreneurship; innovation capacity; partnerships; knowledge accumulation.
Evaluation of the disciplinary competences of the students of the Bachelors degree in Nursing at Sapienza University of Rome through the TECO: a cross-sectional study
by Julita Sansoni, Ilaria Farina, Albina Paterniani, Marco Tofani, GIOVANNI GALEOTO
Abstract: The objective of the study is to evaluate whether the TECO-D is a useful tool for measuring the skills acquired by students during three years of the nursing bachelors degree course at the Sapienza University of Rome. The sample was recruited between January and April 2018. The distribution of the scores for the TECO-D shows an increasing average (standard deviation) from 177.3
Keywords: TECO-D; progress test; nursing.
Do Social Support and Self-Efficacy Correlate with Academic Resilient Among Adolescence?
by Indriyana Rachmawati, Punaji Setyosari, Dany M. Handarini, I.M. Hambali
Abstract: Academic resilience plays an important role in helping individuals to overcome academic decline and promoting good prospect in the future. This can be increased by taking into account the factors, including social support and self- efficacy. This study aims to determine the relationship between social support and self-efficacy with academic resilience. Participant involved in this study were 315 students of VII graders of middle school around Malang City, Indonesia. Measurements used were a scale of academic resilience, social support scale, and self-efficacy scale to be applied to the population of the state middle school students in Malang City. Data analysis was using multiple regression research. The results showed that social support had a significant relationship with academic resilience and self-efficacy had a significant relationship with academic resilience with both significant values 0.000 < 0.05. A strong relationship was shown by self-efficacy with academic resilience compared to social support with academic resilience. This means that self-efficacy as the main factor that has a relationship in the formation of youth academic resilience, especially in Indonesia where childrens character is formed through cultural enculturation.
Keywords: academic resilience; social support; self-efficacy; multiple regression.
Analysis of academic stakeholders satisfaction on green campus implementation in Telkom University with importance performance analysis approach
by Cut Irna Setiawati, Agam Maulana
Abstract: The purpose of this paper is to identify the level of satisfaction of the academic community towards the implementation of green campus that took place in higher education institution, especially universities that have been awarded as green campus, by focusing in four elements of green campus, environmental management system, green building and green transportation, community participation and social responsibility, and teaching as well as research regarding sustainability. A survey questionnaire was used to collect data on sample of 100 respondents consist of all civitas academics in higher education institution, This paper uses importance performance analysis (IPA) approach technique in analysing data to find the gap between performance and expectation in term of green campus implementation. The average score of all aspects of the statement at the perception level is 3.25 while the average score of expectation level is 4.22 with a difference or gap of 0.77. It shows that the perception level in the application of green campus in Telkom University has not fulfilled the academic communitys expectation level. This indicates that the gap is evidenced by the difference between perception and expectation that generates negative value of total value as a whole which causes the Gap to apply green campus in Telkom University.
Keywords: green campus; important performance analysis; IPA; satisfaction.
Dimensionality of Prosocial Tendencies on Minangkabau Early Adolescents
by Rezki Hariko, Fattah Hanurawan, Blasius Boli Lasan, M. Ramli
Abstract: Prosocial behaviour is a type of positive social behaviour that provides many positive consequences for adolescents. The current research aims to describe the dimensionality of the prosocial tendencies on Minangkabau early adolescents and reveal differences in the prosocial tendencies on Minangkabau early adolescents for males and females. The paper-and-pencil measures of the PTM-R was completed by 671 Minangkabau early adolescents (48% male, 52% female; M age = 14.01 years). The findings revealed that in general the prosocial tendencies on Minangkabau early adolescents is high. Nonetheless, analysis of the types of prosocial tendencies revealed that prosocial tendencies of compliant, emotional, anonymous, and altruism are in the high category, respectively, and the prosocial tendencies of public and dire are in the low category, respectively. There are significant differences between prosocial tendencies of altruism, public, emotional, anonymous, and compliance for male and female, but not in dire prosocial tendencies. The public prosocial tendencies of male early adolescents is the only type that is better than female.
Keywords: prosocial behaviour; adolescent; Minangkabau.
CULTURAL ASPECTS OF PEDAGOGICAL ACMEOLOGY
by Yerkin Ayagan, Botakoz Zhekibayeva, Kymbat Aubakirova, Issatay Utebayev, Sultanmahmut Kipshakov
Abstract: The relevance of the study is that the educational acmeology is very important in the process of the professional development of teachers. The purpose of the article is to consider pedagogical acmeology as the science of how to achieve professionalism and competence in the work of the teacher. It was reflected the preliminary results of the research work of acmeology of general and professional education. The results of a study of pedagogical acmeology are presented in two directions: cultural aspects of pedagogical acmeology and integrative communication of pedagogical acmeology. Recourse to unresolved and controversial issues of pedagogical acmeology allows the representatives of different scientific areas to broaden the horizons of scientific fields perhaps the development of ecolinguistic, econoosphere pedagogics and acmeology of management and many others
Keywords: self-knowledge; self-regulation; self-realisation; competence; functionalism; humanism.
Linking Entrepreneurship Education and Entrepreneurial Intentions: An interactive effect of social and personal factors
by Muhammad Shehryar Shahid, Saad Raafay Ahsen
Abstract: Relatively few studies have sought to investigate the person x context interaction in relation to its impact on the effectiveness of entrepreneurship education (EE) in determining an individuals entrepreneurial intentions (EI). This study endeavours to fill this crucial research gap in an emerging economy context by examining the moderating effect of personal and social factors on the EE-EI link. Using maximum variation sampling to survey 1,046 students in the urban city of Lahore, Pakistan and employing a hierarchical multiple regression analysis, this study examines the influence of explanatory variables on EI sequentially. Our counter-intuitive findings reveal that the rewarding impact of EE with regards to EI is greater for students with higher need for academic achievement (NAA) than for those with a lower NAA, and for non-business majors than for business majors, while EE has negligible effect on the EI of students from a family business background.
Keywords: entrepreneurial intentions; entrepreneurship education; moderating effect; personal factors; university students; entrepreneurship; Pakistan.
Stimulating Creative Thinking on Autism Students Through Teacher Questions: 24 Functions Of Questions
by Astri Widyaruli Anggraeni, Suparno, Abd. Syukur Ibrahim, Martutik
Abstract: The purpose of this study is to investigate how autism teacher questions affect classroom discourse. This research presents an analysis of various autism teacher questions and their function in learning to stimulate autism students with creative speech. This study identifies as many as 24 question functions played, namely asking for information, asking questions, knowing students knowledge, opening conversations, relationships, greetings, clarification, praise, offer, request, confirmation, affirmation, apology, reprimand, astonishment, asking permission, asking for attention , suggestions, commands, invitations, prohibitions, ridicule, monological discourse, and threats. Closed questions dominate conversation. As a result, autism students can produce creative speech and are very good at remembering facts, but they need time lag when asked questions that require high thinking. Classes become interactive with good questions and responses from teachers and students with autism.
Keywords: creative; questions; teacher; students; autism.
Role of 'potential self-efficacy' on e-learning effectiveness: A gender-specific moderated mediation model
by Gaurav Chopra, Pankaj Madan
Abstract: In this study, author proposed the term potential self-efficacy which refers to the perceptions about the self-capabilities to do something effectively and efficiently and visualising oneself behaving successfully in a given situation. This study explores the potential self-efficacy (PSE) of a learner based on four major sources of information by Banduras (1977) theory of self-efficacy. This study inspects the mediating role of PSE to elaborately explain the impact of an e-learning system on e-learning effectiveness. It also examines the moderating effect of gender on the above-mediated relationship. The indirect effect of the e-learning system on e-learning effectiveness through PSE is stronger for male students as compared to female students. The results give insight to MOOC service providers to design e-learning components in a way that can lead to making students feel efficient in pursuing those courses both academically as well as professionally, which should be equally perceivable by both genders.
Keywords: e-learning system; effectiveness; net benefits; user satisfaction; self-efficacy; moderated-mediation model.
Estimation of Retail Food Prices: Case of Lithuania
by Mangirdas Morkunas, Artiom Volkov, Viktorija Skvarciany
Abstract: The goal of the current study is to highlight the factors that could affect retail food prices and develop an econometrical model for estimating the level of the impact of the identified factors. The research covers the period from 2016 to 2018. Multiple regression modelling is used for model creation. The outcomes mad available evidence that the factors mostly affecting the prices are the monthly average price of food product and yield of the agricultural subsector providing main stock for the food product. The current research contributes to scientific literature by showing that retail food prices could be estimated for the short-term period. The limitation of the research is that the developed econometric models are is adequate for the Lithuanian market and ought to be modified if applied in other markets.
Keywords: retail price; customer behaviour; agricultural economics; multiple regression modelling; foot basket; butter; rye bread; Lithuania.
The mediating effect of learning organizational culture between leadership styles and readiness for change: An empirical study in Yemen
by Ali Al-Tahitah, Mohamed Mihlar Abdul Mihlar, NOUNA SAMMARI, Mohammed Abdulrab
Abstract: This study examines the impact of transformational leadership (TFL) and transactional leadership (TSL) on readiness for change (RFC) and learning organisational culture (LOC), as well as the effect of LOC on RFC. It also explores the role of LOC as a mediator in the relationship between leadership style and RFC. A total of 330 administrative staff of three educational ministries in Yemen participated in this study. PLS-(SEM) software was utilised to analyses the data and test the research hypotheses. The findings indicate that TFL and LOC influence RFC. Meanwhile, TSL influences LOC but has no effect on RFC. More interestingly, LOC was found to be a partial mediator in the relationship between TFL and the RFC and a full mediator between TSL and the RFC. The study highlights the importance of transformational leadership and learning organisation culture in leading change initiatives through enhancing the level of readiness for change among the employees.
Keywords: transformational leadership; transactional leadership; learning organisation; readiness for change; RFC; Yemen.
The role of Portuguese companies in the development of corporate strategies: case study
by Renato Lopes Da Costa, Solange Ramos, Nelson Santos António
Abstract: Strategy assumes a significant role in the managerial field concerning three levels of activity - corporate, business and functional. In academic terms, corporate strategy refers to a set of conceptualised strategies with distinct purposes. However, how does one make a decision regarding corporate strategies? Which forces, internal or external, are capable of influencing it? Are these strategies equally perceived? There is a gap of perception between the academic and business settings. Academically, corporate strategies are only explored towards their aim. However, under real conditions, companies are exposed to further features. Thus, the present investigation aims to develop an understanding about how distinct companies perceive strategy at the corporate level. This article relies on data from 30 companies, with a variety of industries. The results include valuable information regarding the main drivers of the decision behind corporate strategies and the dissimilarities associated to the perception of strategy at the corporate level.
Keywords: strategy; strategic management; corporate strategy; strategic decision.
Characterising innovative primary schools and their teachers in Spain
by María Ángeles Turrado-Sevilla, Isabel Cantón Mayo, Alejandro Lucía
Abstract: This study sought to gain insight into the characteristic features defining innovative schools and teachers in Spain. Its design was descriptive-interpretative/ex-post-facto targeting primary schools in a large province in north-eastern mainland Spain (León). Data were collected including a quantitative approach based on data from a questionnaire completed by 86 teachers selected through stratified random sampling. Our findings point to a large percentage of teachers carrying out educational innovations, especially in state schools. Through logistic regression, it emerged that teachers older than 50 years were more likely to be innovative compared to their younger colleagues. The main difference between innovators and non-innovators was that the latter had been working for less than a year at the school. Despite our representative sample of teachers, other studies have attributed innovations to younger teachers. Most innovations were implemented in state schools though state-funded private schools also instigated innovations though in a more structured manner. Our results suggest that for effective long-lasting innovations, schools need to have a fairly stable core of teaching staff.
Keywords: educational innovation; school improvement; teacher effectiveness; primary school; innovative schools; Spain.
Prevention of sexual harassment through the information services using the contextual teaching and learning approach in the senior high school
by Firman, Syahniar
Abstract: This article discusses the prevention of sexual harassment through information services using the contextual teaching and learning approach. The research was conducted using quantitative method with experimental approach. This study population of high school students, whose samples were taken using cluster random sampling. Data were collected using a sexual harassment questionnaire as well as data analysis with Wilcoxon signed ranks test and a 't' test. After the research found that information service using contextual teaching and learning approach is effective in preventing teenage sexual abuse in high school. Teenagers from high school do sexual harassment as much as 27.37%. The most sexual abuse conducted by adolescents is verbal sexual abuse as much as 66.66%, visual as much as 62.69% and physical as much as 44.83%.
Keywords: sexual harassment; information services; contextual teaching and learning; CTL.
Pereira problem solving
by Leandro Ferreira Pereira, José Pedro Santos
Abstract: One of the current challenges in organisations is related to decision-making in adverse, uncertain and complex environments. Problem solving approach is a process of analysis that has been supporting managers. There are several problem solving tools like the fishbone diagram, root cause analysis and five why's that allow an investigation of the problem and its causes. However, due to its limitations, the solutions presented do not always lead to the best results. The proposed model 'Pereira problem solving' ensures a better understanding of the problems and an identification of the best solutions. Through the control group technique (ten companies), the research aimed to compare results between the ad hoc process used by managers to seek problem solutions. After implementing the solutions which resulted from each type of approach (ad hoc vs. Pereira problem solving), the identified key performance indicator was measured to analyse the level of effectiveness of the proposed model.
Keywords: problem solving; management; decision-making; key performance indicators.
Impact of European Union structural funds support allocated to different economic sectors on foreign direct investment: evidence from Lithuania
by Indre Lapinskaite, Viktorija Skvarciany, Elzbieta Rouba, Jelena Borisova
Abstract: In pursuance of economic growth, developing countries are seeking to attract foreign direct investment. The European Union structural fund supports the economic growth of the less developed countries in order to reduce the gap between the member states, while foreign direct investment is referred to as one of the European Union's funding objectives. The topic is relevant, because after the current European Union's 2014-2020 funding period, the financing conditions for the future will change and this raises a lot of unanswered questions regarding the funding period, funding flows and conditions. The aim of the work is to evaluate the impact of European Union's structural funds on foreign direct investment in selected sectors of Lithuania and to analyse the change of foreign direct investment by changing the flow of funding of the European Union structural funds. The hypothesis - any change of EU structural funds support in different economic sectors of a country has an impact on the country's FDI flows - is confirmed by the study. The methods used for hypotheses testing are correlation analysis and logistic regression analysis. The limitation of the study is that not all the economic sectors were taken into account and the agricultural sector is not analysed.
Keywords: European Union structural funds; Lithuanian sectors; foreign direct investment; FDI; regional policy.
Agent-based asynchronous training in distributed software development
by D. Manoj Ray, Philip Samuel
Abstract: In the changing software development, training on tools and techniques are necessary for the developers for better quality. Global software development faces great challenge for employee training as project members are scattered geographically. Developers should aware of the custom and culture of co-developers to improve their social and interpersonal competencies such as negotiation, teamwork, conflict resolution, time management, leadership, and communication using common language. The paper discussed a framework for agent based training model that can simulate global software development from different cultures; allows learners to train asynchronously as the agents are always available, and permits to play different roles in the various stages of project development. The framework also provides effective client training on product and effective for the discussion between the client and the developer and thus reduces the effort. The model was evaluated with online geographically separated trainees and trainers and analysed the feedback.
Keywords: global software development; GSD; communication; agent-based modelling; ABM; online training; distributed software development.
Positive values and educational stress in adolescents
by Nihan Arslan
Abstract: The aim of research is to investigate the relationship with positive values and educational stress. The study was carried on 242 secondary school students. Positive values and educational stress scale were utilised in the research. As a result of the correlation analysis, it was found that negative correlation between positive values and educational stress. According to the analysis results; positive values were negatively predicted by educational stress. Subscales of the positive values; personal conviction and concern for others correlated negatively with educational stress. Positive values predict educational stress or not, show good fit.
Keywords: positive values; educational stress; path analysis.
Digital transformation strategies: conversational commerce
by Renato Lopes Da Costa, Nelson Santos António, Gonçalo Cordeiro De Sousa
Abstract: With the evolution of technology and the consequent proliferation of the use of the internet for online shopping, and allied to the strong globalisation of global commerce, which has online commerce as the highest exponent, it is increasingly difficult for companies to gain a competitive advantage over its competitors, making it fundamental to place consumer satisfaction at the heart of its business. This research intends to analyse how the use of natural language interfaces, together with an intelligent recommendation system, that is to say, the concept developed by Messina (2015), conversational commerce, could be a differentiating factor in the relationship of companies and their consumers, allowing not only to gain a competitive advantage, but to influence company reputation improving the brand image. This research and its results demonstrate that the use of these conversational interfaces, supported by natural language, increases trust and consumer satisfaction, making the purchasing process more fluid, flexible, convenient and fast, thus gaining a market advantage over its competitors.
Keywords: e-commerce; chatbots; conversational commerce; natural language dialogue.
Special Issue on: CIBMEE-2019 Contemporary Issues in Management and Business Technologies
The green employer external branding
by Adam Sulich
Abstract: This article aims to address the questions about green employer branding if it is related only to sustainable organisations. The research is based on the literature review and case study combined with content analysis of companies websites, job advertisements, and social media. The research was conducted among selected Polish companies, to examine if they implement so-called green employer branding in communication with their external stakeholders and candidates especially. The conducted study concerns the scope, tools, and methods of creating a green employer brand among organisations. The obtained results showed that Polish organisations consciously manage their employer brand, emphasising the ecological aspects of their business activities more often when they do not belong to the green sector. Thus, green employer brands are powerful assets that must be carefully developed and managed.
Keywords: external employer branding; green management; green jobs; sustainable development.
Comparing profit and non-profit sectors focused on continuing education and its impact evaluation
by Irena Mikova, Pavel Pudil, Lenka Komarkova
Abstract: The paper is focused on continuing professional education at both profit and non-profit organisations, namely on the evaluation of education programs at the fourth-level of Kirkpatricks model. The background of the research consists of a relatively extensive search of relevant literature. The analysed dataset of 217 organisations operating in the Czech Republic was collected through an anonymous questionnaire distributed to the employees of analysed organisations (who graduated in the past from the University of Economics Prague). The data were analysed by multiple logistic regression and Pearsons chi-squared test of independence. The results show a statistically significant relationship between the evaluation of impacts and the existence of special education for managers. The novelty of the study lies in providing information on competencies and their perceived importance depending on the organisation type and employees job position. This information can be used to set up a more effective continuing education.
Keywords: managerial education; continuing education; further education; fourth level evaluation; evaluating education impacts; perceived competencies; learning; comparison of sectors; profit sector; non-profit sector.
Peculiarities of planning for service modularity
by Ilona Skačkauskienė, Jurga Vestertė
Abstract: Service providers face the challenge of providing customer-centred services at effective costs. One of the possible approaches is to modularise service delivery. However, applying modular design principles to services still requires scientific refinement. The study aims to address the paradox of service customisation and standardisation that service providers face when planning for service delivery modularisation. The results from the study allow to characterise the service delivery process, answer the question what the essence of applying modular design principles to service delivery is, and provides direction for rationalising the planning for service modularity.
Keywords: service modularity; service delivery process; service customisation; service standardisation; paradox management; service competitiveness.
Digital Transformation Outcomes in Higher Education: Pilot Study in Latvia
by Natalja Verina, Jelena Titko, Inga Shina
Abstract: Considering that the higher education sector has a great potential for digital transformation, it is necessary to investigate driving factors and barriers for transformation processes. The goal of the paper is to evaluate DT outcomes in higher education institutions (HEI), perceived by academic and administrative staff members. The authors conducted a pilot survey among the staff members of Latvian HEIs. Most respondents consider a development of new educational products/improvement of existing products as a result DT in HEI. Besides, DT is perceived as a tool to increase HEI competitiveness globally, to improve work efficiency and internal business processes, and to make education more available. At the same time, less than half of the respondents agree that the result of DT is student retention. The results of the research will be used for further investigation of DT issues, specifically for study on staff resistance to DT implementation.
Keywords: digital transformation; higher education institutions; HEI; staff perception; survey; Latvia.
The impact of employee training and development on tacit knowledge transfer and the mediating role of trust
by Helena Bulinska-Stangrecka, Anna Bagie?ska
Abstract: This paper focuses on employees training and development as a significant factor facilitating knowledge transfer. The purpose of this study is to examine the effect of employee training and development on tacit knowledge transfer mediated via interpersonal trust. The target population of this study are employees from the telecommunications sector (n = 175). Mediation analyses were conducted, the multiplied regression method and simple mediation model with bootstrapping were applied to analyse the data according to mediation analysis. Cronbach alpha and McDonalds omega are used to verify data reliability. This paper finds that training and development influences tacit knowledge transfer and interpersonal trust mediates this relationship. The results showed that training and development has a positive and significant relationship with tacit knowledge transfer, mediated via interpersonal trust. These findings supported the importance of competency development and employee training as a facilitating condition for effective tacit knowledge dissemination on the basis of mutual trust.
Keywords: trust; tacit knowledge; knowledge transfer; knowledge management; training and development.
Fuzzy methods of stakeholder prioritization in the context of stakeholder management
by Aleksey Mints, Evelina Kamyshnykova
Abstract: Stakeholder prioritisation is one of the necessary stages of stakeholder management. Existing methods and models for conducting stakeholder prioritisation have limitations, especially those developed for prioritising specific stakeholders. The purpose of this paper is to propose a new methodological approach based on the fuzzy logic method for assessing the priority level of specific stakeholders in the model of stakeholder management. This approach is developed on the basis of an integral method for assessing the priority level of individual stakeholders through a system of indicators, taking into account the factors of subjectivity. Both methods have been applied for prioritising suppliers of a large Ukrainian metallurgical company. Fuzzy logic method has proven to be an effective technique for designing models of nonlinear dependencies for conducting stakeholder prioritisation. It can be used as a tool for reasonable selection of strategic stakeholders and building programs for interaction with them in the stakeholder management system.
Keywords: fuzzy logic; hierarchical fuzzy system; prioritisation; stakeholder; knowledge base; integral assessment.
Special Issue on: ISCLO 2018 Managing Knowledge and Technology in Learning Organisations Challenges for Competitive Advantage
Paradoxes of Customer Satisfaction in Telecommunication Industry in Goa, India.
by SUBHASH PILLAI, Diksha Naik Gaonkar, Jick Castanha, Ling-Chen Chang, Ruey Feng Chen
Abstract: Telecommunication industry in Goa is a classic example of customer dissatisfaction with respect to the services offered by the mobile service providers having little substantive evidence to support. This study measures the satisfaction level among the customers of North and South Goa about the quality of services offered by the mobile service providers. Study was carried out using structured questionnaire among 193 telecom customers. Result revealed that only income among all other demographic variables is significant with respect to North and South Goan customers. Exploratory factor analysis (EFA) identified seven motivational factors which influence the buying behaviour. Finally, importance-performance analysis (IPA) showed that overall dissatisfaction is high among customers which need to be rectified. Entrepreneurs from India may resort to re-learning the entrepreneurial characteristics being practiced by Indonesian entrepreneurs, namely the intention of having overall development by providing what is promised to the customers at an affordable price.
Keywords: customer satisfaction; telecommunication; importance performance analysis; Goa; India.
Special Issue on: ISCLO 2018 Managing Knowledge and Technology in Learning Organisations Challenges for Competitive Advantage
The Role of Knowledge Management Practices on Innovation Performance in Public Telecommunication Company
by Bachruddin Saleh Luturlean, Arif Partono Prasetio, Romat Saragih, Dwima Nur Shabrina, M. Farryansyah Akbar
Abstract: The aim of this research is to identify the role of knowledge management practice in enhancing the innovation capability of the organisation. The study conducted in a national public telecommunication company using 100 participants in Jakarta. Multiple regressions was used to analyse whether the knowledge acquisition, knowledge sharing, and knowledge application can contribute to the organisations innovativeness. The result showed that partially, only knowledge sharing and application had significant and positive relation to innovation capability. While simultaneously, knowledge management practices in the company could impact the innovation capability. The insights from the study were that knowledge management practices should be systematically implemented in the organisation. The sharing and the application of important knowledge throughout the organisation would help increase the innovative thinking of the employee hence indirectly affect the innovation capability off the organisation.
Keywords: knowledge management; acquisition; sharing; application; innovation.
Special Issue on: Development and Change Bridging the Gaps in Emerging Countries
Education Quality Comparing between Official Measurement Scale and Inter-counterparts Perception: A New Horizon for Learning Assessment
by Gazi Mahabubul Alam, Md. Abdur Rahman Forhad
Abstract: Referring to the official measurement scale, global evidences confirm that 'education quality' has continuously been improving. On the other hand, studies examining the role of education discover that education continuously fails to play the desired role. Therefore, claims are made that education quality is denting. Keeping this view in mind, this research is conducted to assess the education quality, making a comparison between the official measurement scale and inter-counterparts perception. Both primary and secondary data are used. According to the official measurement scale, education quality has been improved substantially for every provision-primary to tertiary. Apparently, the entire system functions well where performances and education quality of all provisions are synchronised. On the other hand, inter-counterparts perception indicates that education quality of all provisions deteriorates gradually and they live in an isolation. This research suggested a new horizon for assessment which would ensure substantial learning outcomes; helping the developing world.
Keywords: education quality; quality education; synchronised education system; supply and demand sides; education quality; 21st century.
Sustainable Achievement of Selective KPIs of Different Players in Education: An Update for Policy Discourse and Role of Tertiary Education
by Gazi Mahabubul Alam, Md. Abdur Rahman Forhad
Abstract: Key performance indicator (KPI) has become a fundamental part of evaluation that focuses on either an individual or a system. Setting KPIs and their revisions is a continuous process that is often determined through either an agreeable or a heated discussion. This paper is the first to investigate the achievement of KPIs of different players in education using Bangladesh as a case study. Because of the nature of policy discourse research, secondary data are used from the designated agencies. Increasing enrolment with the assurance of high-quality education was determined as the prime KPI for primary/secondary provisions. Quantitative KPIs are achieved, which is unsustainable. Both public and private sectors are players in tertiary education; none of them accomplish the prime KPI setup, which consists of research. The need to supply job-ready graduates is ignored. This study suggests that new policy must be formed to attain a sustainable achievement of KPIs.
Keywords: KPIs in education; key players in education; sustainable achievement; 21st century; education policy.