International Journal of Learning and Change (27 papers in press)
Challenges for automatic identification systems in the supply chain
by Roman Hruska, Libor vadlenka, Petra Jurankova
Abstract: This article deals with challenges for automatic identification systems in the supply chain. In this article there are described the most often used automatic identification systems that contribute to more effective information flow between individual elements of the supply chain. This article describes a potential way of integration of technologies automatic identification and data capture (AIDC) across the supply chain. The methodology for the selection of a suitable technological solution is described in a significant part of this article. As a suitable technological solution is understood the selection of proper AIDC technology, their combination respectively, based on pre-defined criteria.
Keywords: supply chain; RFID; radio frequency identification; AIDC; automatic identification and data capture; bar code; technology.
The use of technological cycles in the management of an educational institution by integrating marketing technologies
by Igor Yu Anikin
Abstract: The paper discusses the integration of elements of management technology in the management structure of higher education institutions. As a research area, we chose marketing type technologies that determine the possibility of developing and introducing innovations in the process of forming quality educational services. Management in the sphere of education is considered not only as a process activity aimed at increasing the marketing recognition of an educational institution, but also as a consequence of the need for adaptation on the part of the market for the external environment, which determines novelty of the work. Marketing communications, designs and principles of building the administrative structure of an educational institution with the use of a correlation model were considered in this paper.
Keywords: pedagogical reception; marketing technologies in the university; educational institution; management process; educational service; educational needs.
Integrating disciplinary plans to manage learner behaviour in the pre-instructional phase of a lesson in South African schools
by Andre Bechuke, Akpovire Oduaran
Abstract: Teachers frustration to manage learners' misconducts is common practice in schools today. The concern is the fear that this unsolicited practice is on the rise and needs intervention before schools become warzones. This paper analysed how teachers in South Africa's schools integrate disciplinary plans to manage challenging learner behaviours in the planning of lessons. Based on a qualitative paradigm, data was collected from 50 teachers through individual in-depth interviews and analysis of 50 lesson plans from five schools. Data collected was analysed through open coding. The findings revealed that teachers in schools apply some strategies to manage learner behaviour at the planning stage of their lessons. They pay attention to making lessons interesting and constantly hold learners' attention throughout the lesson. However, the commonly used lesson plan model in schools is misguiding when planning needs to consider disciplinary measures. It is recommended that teachers should effectively integrate a learner behaviour management plan through selected interventions in the planning of their lessons.
Keywords: Challenging learner behaviour; Disciplinary plan; Lesson plan; Integrate; managing learner behaviour; Pre-instructional phase.
Ensuring Ecology of Cargo Transportation by Road Transport
by Kristina Ciziuniene, Jurate Liebuviene
Abstract: Transport ensures the flow of material flows and provides people with amenities, but transport is a major source of danger to people's health and life, due to the emission of harmful pollutants. The composition of the exhaust gases of internal combustion engines depends on the composition of the fuel in terms of its quality and the engine's technical state and mode of operation. There are over 200 chemical compounds in the car transport bombs, many of which are harmful to humans, biospheres. Transport emissions: carbon monoxide, nitrogen dioxide (NO2), hydrocarbons, aldehydes, particular matters and so on. The listed pollutants cause global changes in atmospheres that contribute to the formation of ozone holes, global warming or flooding. The article will analyse the negative impact of transport on the environment and evaluate the hypothetical transport process using an electric truck in a steel pipe carriage.
Keywords: Transport pollution; ecological transport; cargo; truck; AdBlue; LNG; CO2 emissions; NO2; hydrogen; biofuels.
On innovative pedagogical technologies and training methods
by Nurymkul Zhetpeisova, Beibitkul Karimova
Abstract: The introduction of new technologies in the learning process contributes to a better perception of the material. Therefore, the authors set out to study the use of innovative pedagogical technologies and teaching methods. To achieve the goal, the authors have studied and summarised theoretical material, analysed the most popular teaching methods and instructional technologies used in the educational practice of Kazakhstan and worldwide. It has been determined that multimedia technology represents one of the most promising areas of computerisation of the educational process, since it assists in combining text, sound, graphics, photo, and video. Blended learning allows combining face-to-face instruction with online learning, in which the student can partially control their own pace, time, program and place of studying.
Keywords: Personalization in training; relevant training; game-based learning; competences; blended learning; combined information.
Types of communicative coordination in dialogues in academic sphere of communication (students-philologists)
by Nina Fedotova, Gou Jingyuan, Boris Kovalenko
Abstract: The educational and professional sphere of communication is one of the dominant in the Russian language teaching of foreign students. In this regard, the topic is significant for the practice of teaching Russian as a foreign language. The main goal of the work is to study the types of communicative coordination in the dialogical texts of the educational and professional sphere of communication (philology profile). The paper explores peculiarities of educational and professional speech of language students. The authors propose to use the concept of Borisova in relation to the analysis of the speech interaction methods in educational and professional dialogues. The authors concluded that all four types of communicative coordination of speech behaviour are presented in such dialogues. The authors suggested that it is necessary to develop interaction skills among foreign students studying the Russian language professionally for successful communication with native Russian speakers. In addition, it helps to improve the level of communicative and professional competence of foreign students. When developing a system of exercises for teaching dialogical communication in the educational and professional sphere, different types of communicative coordination should be taken into account.
Keywords: Dialogue; text; types of communicative coordination; foreign students-philologists; communication initiative; Russian language.
The relationship of leadership qualities and professional ideas among teachers of the additional education system
by Marina Naumenko, Evgeny Rogov, Evgenia Rogova
Abstract: The article is devoted to the relationship between leadership qualities and the professional ideas among the teachers of additional educational system. A theoretical consideration and analysis of the concepts of 'leadership' and 'professional ideas' was carried out, and classification of leadership's theories in relation to the education system was performed. The significance of the investigated categories for the effective professional functioning of teachers in the system of additional education was actualised. The conclusions regarding the existence of interrelation between the investigated phenomena and differences in the identified relationships between groups of respondents with average and high level leadership qualities development are made.
Keywords: Additional education; leader; leadership qualities; professional activity; professional ideas; professional functions; student; teacher.
A Review on Teachers Eudaimonic Well-Being and Innovative Behavior: Exploring the importance of Personality, Work Life Balance, Self-Efficacy and Demographic Variables
by Pooja Soni, Kanupriya Misra Bakhru
Abstract: In the times of globalisation and competition, education field is drastically changing. There is a need for change and teachers play the most important role as change facilitators, for which teacher's innovative behaviour becomes essential. This behaviour has made teaching a demanding and stressful occupation that provides impetus to study well-being as another important factor. Literature has addressed well-being as subjective or eudaemonic, but for teachers to achieve their true potential, eudaemonic well-being is required. Literature also suggests that there exist a discernible link between innovative behaviour and well-being. Very few studies have examined teachers' innovative behaviour and eudaemonic well-being simultaneously. With the help of extensive literature review, this study has developed a preliminary conceptual model by exploring the factors that were found to be determinants of teacher's eudaemonic well-being as well as their innovative behaviour. The factors that were determined are personality traits, work-life balance, self-efficacy and demographic variables.
Keywords: Teachers Well-Being; Teachers Innovative Behaviour; Eudaimonic Well-Being; Big Five Personality traits; Work-life balance; Self Efficacy; Demographic Variables.
Whistleblowing in Indian Higher Education Sector: A Qualitative Study
by Narendra Singh Chaudhary, Shivinder Phoolka, Ruby Sengar, Smriti Pande
Abstract: The study is aimed to develop a better understanding of how teachers in higher education perceive whistleblowing and identify various factors acting as motivators and demotivators and impacting their whistleblowing intentions. In-depth interviews were conducted employing interpretative phenomenological analysis (IPA) with 25 teachers across the four higher education institutions (HEIs). The findings suggest that teachers perceive whistleblowing as an instrument or mechanism which could help to curb wrongdoings and corrupt practices at their workplace and holds a view that it should be encouraged throughout the organisation to keep a check on the malpractices that appear in academic institutions. The five categories identified are the inner voice and personal morality, ethical responsibility towards own work and society, the gravity of the wrongdoing, protection of self and organisation image, and optimism about organisational change which act as great motivators for the teachers in HEIs to blow the whistle against any wrongdoing.
Keywords: Whistleblowing Intentions; Interpretative Phenomenological Analysis (IPA); Qualitative Research; Higher Education; Teachers; Motivators; Demotivators; Wrongdoing; HEIs (Higher Education Institutions).
Characteristics of psychological and pedagogical support of of children with special needs
by Sofia Usmanova, Regina Gazizova
Abstract: The paper deals with characteristics of psychological and pedagogical support of children with special needs. The main attention is paid to the formation of harmonised personality despite the physical disabilities. The topicality of the subject is conditioned with the constant increase of the number of children with special needs, and the need for their entering to society, affording possibilities for access to education and field of professional activities. The purpose of the paper is the research of the characteristics of psychological and pedagogical support of children with special needs. The conducted research provided diagnostics of the maturity level of key life children with special needs competences. A special training course was developed, the implementation of which will contribute the further successful socialisation of children with special needs. The prospects of further researches in this area provides development and implementation of a system of individual lessons for different aged children with special needs. The practical value of this research is the extension of the spectrum of practical researches in the area of possibilities' enhancement for children with special needs.
Keywords: Psychological and pedagogical support; children; special needs; health; diagnostics; research.
Adoption of voluntary environmental tools in Slovak Republic
by Martina Dubáková
Abstract: The aim of paper is to analyse the use of voluntary environmental instruments in enterprises in Slovakia (small, medium-size, small and micro) with focus on ISO 14001 and EMAS, to identify the underlying factors that influence the use of environmental tools and to evaluate their impact on increasing the ability to compete with other entities in their field. The basic assumption of research is, that the use of voluntary environmental instruments is growing because they improve organisation's image, create market-related advantages, reduce administrative burden, enables participation in domestic or transnational contracts, improve relations with the state and the state administration and has the positive impact of economic results. Survey results highlighted significant barriers to the use of voluntary environmental instruments and a small incentive for Slovak companies to adopt ISO 14001 and EMAS.
Keywords: EMAS; ISO 14001; Voluntary environmental instruments.
General and Instructional Perceptions of South Korean Messenger: KakaoTalk
by Hasan Tinmaz, Jin Hwa Lee
Abstract: This study focuses on the most popular messenger application of South Korea: KakaoTalk. We collected data on university students' (n = 699) perceptions about Kakao, both as a social media tool and as an instructional tool, using a survey based on convenience sampling. The final survey after factor analyses included three sections: 1) 11 questions of the participants' self-evaluation about Kakao; 2) 15 Likert scale questions on students' general perception regarding Kakao as a social media tool; 3) 27 Likert scale questions on students' general perceptions of using Kakao as an instructional tool. Factor analysis yielded four reliable factors affecting the general perception of Kakao as a social media tool: Kakao as an addictive, useful, satisfactory and secure tool. Besides, four reliable factors unfolded for the perceived instructional use of Kakao: providing interaction, providing motivation, providing formal/informal learning and facilitating instruction. Comparative analysis also revealed significant differences among certain variables.
Keywords: KakaoTalk; Kakao; social media; South Korea; mobile app; messenger; instructional use.
CONSUMER DISSATISFACTION STRUCTURE
by Vida Davidaviciene, Sigitas Davidavicius, Justinas Kauinis
Abstract: With the growth of e-commerce, most of the shippers, especially multi-channel shippers, are just starting to develop their own distribution network infrastructure. Since year 2000, e-commerce started to expand rapidly with the 'pure-play' (online only) retailers, which enabled establishing of e-fulfilment distribution networks. Certain products specific brings additional challenges for e-commerce and e-supply chain. In this article, the consumer perception and understanding of e-logistic services and quality of these services in e-commerce satisfaction or dissatisfaction structure of Lithuania consumers will be analysed, not taking into account specifics of certain products. Methods of comparative analysis, questionnaire, and statistical data analysis will be employed.
Keywords: e-commerce; e-logistic; e-logistic; ICT development; consumer behavior.
The Relationship between Emotional Intelligence of School Principals in Managing Change and Deputy Principal Change Beliefs
by Tai Mei Kin, Omar Abdull Kareem
Abstract: The purpose of the study was to examine the relationship between principal change leadership emotional intelligence (PCLEI) and deputy principal change beliefs (DPCB). A total of 760 questionnaires were completed by deputy principals from Malaysian national day secondary school (NDSS), fully residential secondary school (FRSS) and national religious secondary school (NRSS). The finding revealed that there was a positive correlation between PCLEI and DPCB across NDSS, FRSS and NRSS. This supported a re-conceptualisation of school leadership whereby the rational models of leadership should be complemented by emotional management in today's leadership terrain. The study also found that different organisational culture of NDSS, FRSS and NRSS contributed differently to the above phenomenon. As PCLEI was a contributor to and an outcome of school culture, school principals need to be sensitive to the challenges which emerge from the organisational culture and proactively influence to shape the culture that best benefits the organisation.
Keywords: emotional intelligence; emotional perceiving and expressing; emotional utilization; emotional understanding; emotional regulation; change beliefs; discrepancy; efficacy; principal support.
Investigating Trends in Learning Programming using YouTube Tutorials
by Arbana Kadriu, Lejla Abazi, Hyrije Abazi-Alili, Veland Ramadani
Abstract: The self-directed learning industry is gathering more and more pace
nowadays. One of the most common ways in this learning model is YouTube
tutorials, which provide worldwide easy access to knowledge. This paper
investigates tutorial trends utilising their publicly available YouTube data. The
research is limited to tutorials for 11 programming languages, but can be
replicated to any other field of interest. This obtained data is analysed for
different categories such as tutorials spreading through years, video statistics,
localisation, language facts, and tags distribution for each programming
language. Aiming to understand the changing path and trends in a certain
programming language over time, we introduce two new metrics for this
objective increase ratio and weighted average for each programming
language. It is found that the programming language Java is the most popular
over the years, followed by PHP and Python. At the end of the popularity list
are Perl, Swift and Objective-C. On the other side, the most contemporary
programming language is Swift, followed by Python. The most outdated is Perl,
followed by Objective C and C++.
Keywords: Learning through YouTube; learning analytics; future trends in learning.
Revitalizing Employee Retention in Indian Higher Education Industry: Role of Job Embeddedness
by Harshita Agrawal, MOHIT YADAV, Anushree Singh
Abstract: Employee turnover is a great menace to the organisations that strive to achieve success and remain at top in today's immense competitive environment. Organisations are plagued with high rates of employee turnover across various sectors and Indian higher education sector is no different. Thus, the present study investigated applicability of job embeddedness (JE) model in predicting turnover intentions (TI) of employees in the Indian higher educational sector, by drawing a sample (N = 321) from faculty members working in private universities in India. Results demonstrated that organisational and community job embeddedness significantly predicted turnover intentions of employees, thereby providing the HR managers much needed solution to retain their valued employees. Moderation effect of gender on the above relationship was analysed further and the results depicted that gender significantly moderated the association amid individual dimensions of embeddedness and employees' quit intentions, respectively. Findings along with implications are discussed in the paper.
Keywords: employee retention; turnover intentions; employee turnover; job embeddedness; retention strategies; community embeddedness; organizational embeddedness; higher education; India; gender as a moderator.
Relational, Contractual or Dual Governance? An Inwards Look into a Chinese Family Business
by Nelson António, Yonggang Bin, Wen Xiau, Virginia Trigo
Abstract: Family businesses have been an important component of Chinas reform and opening since the early 1980s as well as the most widespread manifestation of entrepreneurship. Following the initial stage of
Keywords: Chinese family businesses; relational governance; contractual governance; dual governance.
Pereira Problem Solving
by José Santos, Leandro Pereira
Abstract: One of the current challenges in organisations is related to
decision-making in adverse, uncertain and complex environments. Problem
solving approach is a process of analysis that has been supporting managers.
There are several problem solving tools like the fishbone diagram, root cause
analysis and five whys that allow an investigation of the problem and its
causes. However, due to its limitations, the solutions presented do not always
lead to the best results. The proposed model Pereira problem solving ensures
a better understanding of the problems and an identification of the best
solutions. Through the control group technique (ten companies), the research
aimed to compare results between the ad hoc process used by managers to seek
problem solutions. After implementing the solutions which resulted from each
type of approach (ad hoc vs. Pereira problem solving), the identified key
performance indicator was measured to analyse the level of effectiveness of the
Keywords: problem solving; key performance indicators; management; decision making.
The Portuguese model of determinants that make up the management consultancy sector
by Renato Lopes Da Costa, Nelson António, José Brás Dos Santos
Abstract: In a historical retrospective, and although the literature entitles the management consultancy industry as an extraordinary industry and a unique phenomenon in the business context, these statements are not accompanied by a number of academic studies that highlight the importance of the effective work of management consultants. To battle the lack of studies in this emerging field, this article aims to build a determinant model that helps to understand this specific sector. The results of empirical analysis in the form of semi-structured interviews and questionnaires given to management consultants and managers of SMEs in Portugal, show that the activity of strategic consultants, mediated by strategic practices, bring in fact to the research of the strategy-as-practice a new direction in strategic thinking. It shows that consultant sector could be viewed as a key factor in the development of knowledge between different sectors in organisations, a knowledge intensive activity, a specialist sector having consultants with the title of specialists and, consultants that could be considered as practical strategists.
Keywords: management consulting; strategy; strategy-as-practice.
THE INCLUSION OF VISUALLY IMPAIRED STUDENTS IN A LEBANESE PRIVATE SCHOOL: A CASE STUDY
by Yara Kobrossy
Abstract: The current status of inclusive education for students with low vision in Lebanon is ambiguous. This is due to a scarcity of available studies on the topic. This paper aims to identify the opportunities and challenges pertaining to the proper implementation of inclusive education for this subgroup in Lebanon. Also, it aims to provide recommendations regarding the proper implementation of inclusive education, as well as overcoming the challenges identified. The paper begins with an introduction to the topic, portraying the importance of the study, and detailing its significance. A case study of one private school in Lebanon is presented, and interviews with 14 individuals with different titles are performed as per the qualitative research methodology. This will help to elucidate and clarify the opportunities and challenges of inclusive education. Interview results are presented in codified form, and are then discussed in reference to available literature to provide recommendations. These include, but are not limited to; increased governmental funding for inclusive education programs; increased teacher training in inclusive education; increased community involvement in the development of inclusive programs; and increased awareness regarding low vision and inclusive education in Lebanese communities.
Keywords: inclusive education; Lebanon; visual impairment.
Role of Blended Learning Environment towards Student Performance in Higher Education: Mediating Effect of Student Engagement
by Rinku Sanjeev, Nidhi Natrajan
Abstract: Higher education has become an important area of focus in India. With the initiatives of the current government like SWAYAM there is a greater emphasis on the learning outcome in higher education. Technology based education brings engaging experiences to the students. A hybrid approach which is a mix of online, technology based and class room teaching is the best strategy for imparting knowledge. The current study aims at understanding the effect of blended learning environment on student performance along with the mediating role of student engagement. The cross sectional study was conducted in the Delhi-NCR region. A survey questionnaire was used to collect data from a sample of 305 responses regression analysis. The results from the study reflect that blended learning has a positive impact on student performance. The blended learning enhances the engagement level of the students and thus the performance of the students also increases.
Keywords: blended learning environment; student engagement; technology; student performance; mediating; regression.
THE ROLE OF PORTUGUESE COMPANIES IN THE DEVELOPMENT OF CORPORATE STRATEGIES: CASE STUDY
by Renato Lopes Da Costa, Solange Ramos, Nelson António
Abstract: Strategy assumes a significant role in the managerial field concerning three levels of activity corporate, business and functional. In academic terms, corporate strategy refers to a set of conceptualised strategies with distinct purposes. However, how does one make a decision regarding corporate strategies? Which forces, internal or external, are capable of influencing it? Are these strategies equally perceived? There is a gap of perception between the academic and business settings. Academically, corporate strategies are only explored towards their aim. However, under real conditions, companies are exposed to further features. Thus, the present investigation aims to develop an understanding about how distinct companies perceive strategy at the corporate level. This article relies on data from 30 companies, with a variety of industries. The results include valuable information regarding the main drivers of the decision behind corporate strategies and the dissimilarities associated to the perception of strategy at the corporate level.
Keywords: strategy; strategic management; corporate strategy; strategic decision.
Agent Based Asynchronous Training In Distributed Software Development
by Manoj Ray, Philip Samuel
Abstract: In the changing software development, training on tools and techniques are necessary for the developers for better quality. Global software development faces great challenge for employee training as project members are scattered geographically. Developers should aware of the custom and culture of co-developers to improve their social and interpersonal competencies such as negotiation, teamwork, conflict resolution, time management, leadership, and communication using common language. The paper discussed a framework for agent based training model that can simulate global software development from different cultures; allows learners to train asynchronously as the agents are always available, and permits to play different roles in the various stages of project development. The framework also provides effective client training on product and effective for the discussion between the client and the developer and thus reduces the effort. The model was evaluated with online geographically separated trainees and trainers and analysed the feedback.
Keywords: global software development; GSD; communication; agent-based modelling; ABM; online training; distributed software development.
Digital Transformation Strategies: Conversational Commerce
by Renato Lopes Da Costa, Nelson Santos António, Gonçalo Cordeiro De Sousa
Abstract: With the evolution of technology and the consequent proliferation of the use of the internet for online shopping, and allied to the strong globalisation of global commerce, which has online commerce as the highest exponent, it is increasingly difficult for companies to gain a competitive advantage over its competitors, making it fundamental to place consumer satisfaction at the heart of its business. This research intends to analyse how the use of natural language interfaces, together with an intelligent recommendation system, that is to say, the concept developed by Messina (2015), conversational commerce, could be a differentiating factor in the relationship of companies and their consumers, allowing not only to gain a competitive advantage, but to influence company reputation improving the brand image. This research and its results demonstrate that the use of these conversational interfaces, supported by natural language, increases trust and consumer satisfaction, making the purchasing process more fluid, flexible, convenient and fast, thus gaining a market advantage over its competitors.
Keywords: e-commerce; chatbots; conversational commerce; natural language dialogue.
Managing Firm's Logistics and Knowledge: The value concept
by Olav Solem, Shantha Liyanage
Abstract: With growing pressures to modernise the value chain, rationalise operations and minimise costs, a firms logistics and knowledge management systems require continuous renewal. This paper examines inter relationships between logistic and firms knowledge management from a value concept. A value concept is a useful construct to ascertain the contingent factors of logistics and firms knowledge and how they are interrelated. We asked the question: what happens to a firms logistic operations and knowledge resources when it decides to outsource business functions? This paper draws on logistics, supply chain and knowledge theories to introduce a conceptual framework of firms logistic and knowledge value. Using this value concept, our analysis offers insights into managerial practices and an agenda for future research for a deeper understanding of the connection between logistic and knowledge management functions. We postulate that firms logistics and knowledge are intrinsically connected and the outsourcing of logistics invariably alter a firms value.
Keywords: knowledge management; logistics value; value construct; logistics management; value chain; contingent characteristics; knowledge-based theory; dynamic capability; outsourcing; supply chain management; resource-based view.
Using activity systems theory to understand change process in developing teacher as researcher at master level studies
by Blerim Saqipi
Abstract: This research examines the challenges and contextual variables that influence the development of teacher as researcher at master level studies within the broader movement of research-based teacher education. The research is conducted at the Faculty of Education, University of Prishtina, Kosovo, by involving 192 master level students in a survey, 28 of them providing narrative reflections, and interviews with three teacher educators who teach research skills courses at master level studies. Quantitative data were analysed through SPSS while qualitative data were analysed through thematic analysis approach. Using Engestroms third generation activity systems theory as a theoretical framework, this research has identified four levels of inner tensions raised between the activity of master students and teacher educators in the efforts to develop teacher as researcher. Findings of this research provide suggestions on managing the tensions between the two subjects involved and developing a context specific approach to educating teachers as researchers.
Keywords: change; teacher as researcher; initial teacher education; activity theory; program reform; master studies; context; tensions; research-based; Kosovo.
Special Issue on: Sustaining Family Business through Learning and Change The Asia-Pacific Context
"We are part of one whole, and every part works for others": How an Indonesian food ingredient supplier remains sustainable
by Maria Jacinta Arquisola, Elangga Ianatta Wijoyo
Abstract: This study digs deeper into the views of how family members who run PT Hakiki Donarta, one of Indonesias longest-running family businesses in food ingredient manufacturing, are able to maintain its sustainability despite threats to succession. Guided by resource-based view (RBV) of the firm theory, the study undertook laddered interviews of family members who are at the top management of PT Hakiki Donarta. The study reveals that viable success factors for sustainability are grooming early for succession; employees affective commitment to the firm; social ties enhanced through socialised familiarity activities; and network trust. Prime obstacles for future sustainability are inexperienced young leaders and the lack of desire to innovate.
Keywords: family business; succession planning; emotional attachment; social ties; stewardship; leader preparation; Indonesia.