Forthcoming articles

International Journal of Learning and Change

International Journal of Learning and Change (IJLC)

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International Journal of Learning and Change (30 papers in press)

Regular Issues

  • The use of technological cycles in the management of an educational institution by integrating marketing technologies   Order a copy of this article
    by Igor Yu Anikin 
    Abstract: The paper discusses the integration of elements of management technology in the management structure of higher education institutions. As a research area, we chose marketing type technologies that determine the possibility of developing and introducing innovations in the process of forming quality educational services. Management in the sphere of education is considered not only as a process activity aimed at increasing the marketing recognition of an educational institution, but also as a consequence of the need for adaptation on the part of the market for the external environment, which determines novelty of the work. Marketing communications, designs and principles of building the administrative structure of an educational institution with the use of a correlation model were considered in this paper.
    Keywords: pedagogical reception; marketing technologies in the university; educational institution; management process; educational service; educational needs.
    DOI: 10.1504/IJLC.2018.10015162
  • Integrating disciplinary plans to manage learner behaviour in the pre-instructional phase of a lesson in South African schools   Order a copy of this article
    by Andre Bechuke, Akpovire Oduaran 
    Abstract: Teachers frustration to manage learners' misconducts is common practice in schools today. The concern is the fear that this unsolicited practice is on the rise and needs intervention before schools become warzones. This paper analysed how teachers in South Africa's schools integrate disciplinary plans to manage challenging learner behaviours in the planning of lessons. Based on a qualitative paradigm, data was collected from 50 teachers through individual in-depth interviews and analysis of 50 lesson plans from five schools. Data collected was analysed through open coding. The findings revealed that teachers in schools apply some strategies to manage learner behaviour at the planning stage of their lessons. They pay attention to making lessons interesting and constantly hold learners' attention throughout the lesson. However, the commonly used lesson plan model in schools is misguiding when planning needs to consider disciplinary measures. It is recommended that teachers should effectively integrate a learner behaviour management plan through selected interventions in the planning of their lessons.
    Keywords: Challenging learner behaviour; Disciplinary plan; Lesson plan; Integrate; managing learner behaviour; Pre-instructional phase.
    DOI: 10.1504/IJLC.2018.10015163
  • On innovative pedagogical technologies and training methods   Order a copy of this article
    by Nurymkul Zhetpeisova, Beibitkul Karimova 
    Abstract: The introduction of new technologies in the learning process contributes to a better perception of the material. Therefore, the authors set out to study the use of innovative pedagogical technologies and teaching methods. To achieve the goal, the authors have studied and summarised theoretical material, analysed the most popular teaching methods and instructional technologies used in the educational practice of Kazakhstan and worldwide. It has been determined that multimedia technology represents one of the most promising areas of computerisation of the educational process, since it assists in combining text, sound, graphics, photo, and video. Blended learning allows combining face-to-face instruction with online learning, in which the student can partially control their own pace, time, program and place of studying.
    Keywords: Personalization in training; relevant training; game-based learning; competences; blended learning; combined information.
    DOI: 10.1504/IJLC.2018.10015992
  • Types of communicative coordination in dialogues in academic sphere of communication (students-philologists)   Order a copy of this article
    by Nina Fedotova, Gou Jingyuan, Boris Kovalenko 
    Abstract: The educational and professional sphere of communication is one of the dominant in the Russian language teaching of foreign students. In this regard, the topic is significant for the practice of teaching Russian as a foreign language. The main goal of the work is to study the types of communicative coordination in the dialogical texts of the educational and professional sphere of communication (philology profile). The paper explores peculiarities of educational and professional speech of language students. The authors propose to use the concept of Borisova in relation to the analysis of the speech interaction methods in educational and professional dialogues. The authors concluded that all four types of communicative coordination of speech behaviour are presented in such dialogues. The authors suggested that it is necessary to develop interaction skills among foreign students studying the Russian language professionally for successful communication with native Russian speakers. In addition, it helps to improve the level of communicative and professional competence of foreign students. When developing a system of exercises for teaching dialogical communication in the educational and professional sphere, different types of communicative coordination should be taken into account.
    Keywords: Dialogue; text; types of communicative coordination; foreign students-philologists; communication initiative; Russian language.
    DOI: 10.1504/IJLC.2018.10015993
  • The relationship of leadership qualities and professional ideas among teachers of the additional education system   Order a copy of this article
    by Marina Naumenko, Evgeny Rogov, Evgenia Rogova 
    Abstract: The article is devoted to the relationship between leadership qualities and the professional ideas among the teachers of additional educational system. A theoretical consideration and analysis of the concepts of 'leadership' and 'professional ideas' was carried out, and classification of leadership's theories in relation to the education system was performed. The significance of the investigated categories for the effective professional functioning of teachers in the system of additional education was actualised. The conclusions regarding the existence of interrelation between the investigated phenomena and differences in the identified relationships between groups of respondents with average and high level leadership qualities development are made.
    Keywords: Additional education; leader; leadership qualities; professional activity; professional ideas; professional functions; student; teacher.
    DOI: 10.1504/IJLC.2018.10015994
  • Characteristics of psychological and pedagogical support of of children with special needs   Order a copy of this article
    by Sofia Usmanova, Regina Gazizova 
    Abstract: The paper deals with characteristics of psychological and pedagogical support of children with special needs. The main attention is paid to the formation of harmonised personality despite the physical disabilities. The topicality of the subject is conditioned with the constant increase of the number of children with special needs, and the need for their entering to society, affording possibilities for access to education and field of professional activities. The purpose of the paper is the research of the characteristics of psychological and pedagogical support of children with special needs. The conducted research provided diagnostics of the maturity level of key life children with special needs competences. A special training course was developed, the implementation of which will contribute the further successful socialisation of children with special needs. The prospects of further researches in this area provides development and implementation of a system of individual lessons for different aged children with special needs. The practical value of this research is the extension of the spectrum of practical researches in the area of possibilities' enhancement for children with special needs.
    Keywords: Psychological and pedagogical support; children; special needs; health; diagnostics; research.
    DOI: 10.1504/IJLC.2018.10016002
  • General and Instructional Perceptions of South Korean Messenger: “KakaoTalk”   Order a copy of this article
    by Hasan Tinmaz, Jin Hwa Lee 
    Abstract: This study focuses on the most popular messenger application of South Korea: KakaoTalk. We collected data on university students' (n = 699) perceptions about Kakao, both as a social media tool and as an instructional tool, using a survey based on convenience sampling. The final survey after factor analyses included three sections: 1) 11 questions of the participants' self-evaluation about Kakao; 2) 15 Likert scale questions on students' general perception regarding Kakao as a social media tool; 3) 27 Likert scale questions on students' general perceptions of using Kakao as an instructional tool. Factor analysis yielded four reliable factors affecting the general perception of Kakao as a social media tool: Kakao as an addictive, useful, satisfactory and secure tool. Besides, four reliable factors unfolded for the perceived instructional use of Kakao: providing interaction, providing motivation, providing formal/informal learning and facilitating instruction. Comparative analysis also revealed significant differences among certain variables.
    Keywords: KakaoTalk; Kakao; social media; South Korea; mobile app; messenger; instructional use.
    DOI: 10.1504/IJLC.2018.10016685
  • The Relationship between Emotional Intelligence of School Principals in Managing Change and Deputy Principal Change Beliefs   Order a copy of this article
    by Tai Mei Kin, Omar Abdull Kareem 
    Abstract: The purpose of the study was to examine the relationship between principal change leadership emotional intelligence (PCLEI) and deputy principal change beliefs (DPCB). A total of 760 questionnaires were completed by deputy principals from Malaysian national day secondary school (NDSS), fully residential secondary school (FRSS) and national religious secondary school (NRSS). The finding revealed that there was a positive correlation between PCLEI and DPCB across NDSS, FRSS and NRSS. This supported a re-conceptualisation of school leadership whereby the rational models of leadership should be complemented by emotional management in today's leadership terrain. The study also found that different organisational culture of NDSS, FRSS and NRSS contributed differently to the above phenomenon. As PCLEI was a contributor to and an outcome of school culture, school principals need to be sensitive to the challenges which emerge from the organisational culture and proactively influence to shape the culture that best benefits the organisation.
    Keywords: emotional intelligence; emotional perceiving and expressing; emotional utilization; emotional understanding; emotional regulation; change beliefs; discrepancy; efficacy; principal support.
    DOI: 10.1504/IJLC.2019.10016999
  • Investigating Trends in Learning Programming using YouTube Tutorials   Order a copy of this article
    by Arbana Kadriu, Lejla Abazi, Hyrije Abazi-Alili, Veland Ramadani 
    Abstract: The self-directed learning industry is gathering more and more pace nowadays. One of the most common ways in this learning model is YouTube tutorials, which provide worldwide easy access to knowledge. This paper investigates tutorial trends utilising their publicly available YouTube data. The research is limited to tutorials for 11 programming languages, but can be replicated to any other field of interest. This obtained data is analysed for different categories such as tutorials spreading through years, video statistics, localisation, language facts, and tags distribution for each programming language. Aiming to understand the changing path and trends in a certain programming language over time, we introduce two new metrics for this objective increase ratio and weighted average for each programming language. It is found that the programming language Java is the most popular over the years, followed by PHP and Python. At the end of the popularity list are Perl, Swift and Objective-C. On the other side, the most contemporary programming language is Swift, followed by Python. The most outdated is Perl, followed by Objective C and C++.
    Keywords: Learning through YouTube; learning analytics; future trends in learning.
    DOI: 10.1504/IJLC.2019.10017809
  • Pereira Problem Solving   Order a copy of this article
    by José Santos, Leandro Pereira 
    Abstract: One of the current challenges in organisations is related to decision-making in adverse, uncertain and complex environments. Problem solving approach is a process of analysis that has been supporting managers. There are several problem solving tools like the fishbone diagram, root cause analysis and five whys that allow an investigation of the problem and its causes. However, due to its limitations, the solutions presented do not always lead to the best results. The proposed model Pereira problem solving ensures a better understanding of the problems and an identification of the best solutions. Through the control group technique (ten companies), the research aimed to compare results between the ad hoc process used by managers to seek problem solutions. After implementing the solutions which resulted from each type of approach (ad hoc vs. Pereira problem solving), the identified key performance indicator was measured to analyse the level of effectiveness of the proposed model.
    Keywords: problem solving; key performance indicators; management; decision making.
    DOI: 10.1504/IJLC.2019.10019630
  • The Portuguese model of determinants that make up the management consultancy sector   Order a copy of this article
    by Renato Lopes Da Costa, Nelson António, José Brás Dos Santos 
    Abstract: In a historical retrospective, and although the literature entitles the management consultancy industry as an extraordinary industry and a unique phenomenon in the business context, these statements are not accompanied by a number of academic studies that highlight the importance of the effective work of management consultants. To battle the lack of studies in this emerging field, this article aims to build a determinant model that helps to understand this specific sector. The results of empirical analysis in the form of semi-structured interviews and questionnaires given to management consultants and managers of SMEs in Portugal, show that the activity of strategic consultants, mediated by strategic practices, bring in fact to the research of the strategy-as-practice a new direction in strategic thinking. It shows that consultant sector could be viewed as a key factor in the development of knowledge between different sectors in organisations, a knowledge intensive activity, a specialist sector having consultants with the title of specialists and, consultants that could be considered as practical strategists.
    Keywords: management consulting; strategy; strategy-as-practice.
    DOI: 10.1504/IJLC.2019.10020721
    by Renato Lopes Da Costa, Solange Ramos, Nelson António 
    Abstract: Strategy assumes a significant role in the managerial field concerning three levels of activity corporate, business and functional. In academic terms, corporate strategy refers to a set of conceptualised strategies with distinct purposes. However, how does one make a decision regarding corporate strategies? Which forces, internal or external, are capable of influencing it? Are these strategies equally perceived? There is a gap of perception between the academic and business settings. Academically, corporate strategies are only explored towards their aim. However, under real conditions, companies are exposed to further features. Thus, the present investigation aims to develop an understanding about how distinct companies perceive strategy at the corporate level. This article relies on data from 30 companies, with a variety of industries. The results include valuable information regarding the main drivers of the decision behind corporate strategies and the dissimilarities associated to the perception of strategy at the corporate level.
    Keywords: strategy; strategic management; corporate strategy; strategic decision.
    DOI: 10.1504/IJLC.2020.10020724
  • Agent Based Asynchronous Training In Distributed Software Development   Order a copy of this article
    by Manoj Ray, Philip Samuel 
    Abstract: In the changing software development, training on tools and techniques are necessary for the developers for better quality. Global software development faces great challenge for employee training as project members are scattered geographically. Developers should aware of the custom and culture of co-developers to improve their social and interpersonal competencies such as negotiation, teamwork, conflict resolution, time management, leadership, and communication using common language. The paper discussed a framework for agent based training model that can simulate global software development from different cultures; allows learners to train asynchronously as the agents are always available, and permits to play different roles in the various stages of project development. The framework also provides effective client training on product and effective for the discussion between the client and the developer and thus reduces the effort. The model was evaluated with online geographically separated trainees and trainers and analysed the feedback.
    Keywords: global software development; GSD; communication; agent-based modelling; ABM; online training; distributed software development.
    DOI: 10.1504/IJLC.2020.10020725
  • Digital Transformation Strategies: Conversational Commerce   Order a copy of this article
    by Renato Lopes Da Costa, Nelson Santos António, Gonçalo Cordeiro De Sousa 
    Abstract: With the evolution of technology and the consequent proliferation of the use of the internet for online shopping, and allied to the strong globalisation of global commerce, which has online commerce as the highest exponent, it is increasingly difficult for companies to gain a competitive advantage over its competitors, making it fundamental to place consumer satisfaction at the heart of its business. This research intends to analyse how the use of natural language interfaces, together with an intelligent recommendation system, that is to say, the concept developed by Messina (2015), conversational commerce, could be a differentiating factor in the relationship of companies and their consumers, allowing not only to gain a competitive advantage, but to influence company reputation improving the brand image. This research and its results demonstrate that the use of these conversational interfaces, supported by natural language, increases trust and consumer satisfaction, making the purchasing process more fluid, flexible, convenient and fast, thus gaining a market advantage over its competitors.
    Keywords: e-commerce; chatbots; conversational commerce; natural language dialogue.
    DOI: 10.1504/IJLC.2021.10021021
  • Using activity systems theory to understand change process in developing teacher as researcher at master level studies   Order a copy of this article
    by Blerim Saqipi 
    Abstract: This research examines the challenges and contextual variables that influence the development of teacher as researcher at master level studies within the broader movement of research-based teacher education. The research is conducted at the Faculty of Education, University of Prishtina, Kosovo, by involving 192 master level students in a survey, 28 of them providing narrative reflections, and interviews with three teacher educators who teach research skills courses at master level studies. Quantitative data were analysed through SPSS while qualitative data were analysed through thematic analysis approach. Using Engestroms third generation activity systems theory as a theoretical framework, this research has identified four levels of inner tensions raised between the activity of master students and teacher educators in the efforts to develop teacher as researcher. Findings of this research provide suggestions on managing the tensions between the two subjects involved and developing a context specific approach to educating teachers as researchers.
    Keywords: change; teacher as researcher; initial teacher education; activity theory; program reform; master studies; context; tensions; research-based; Kosovo.
    DOI: 10.1504/IJLC.2020.10021867
  • Mediating Role of Emotional Intelligence in the Relationship between Self-directed learning and Critical Thinking   Order a copy of this article
    by Serhat Arslan, Sehrinur Kay?han 
    Abstract: The aim of the study was to examine the mediating effects of the emotional intelligence in the relationship between learners self-directed learning and critical thinking abilities. In accordance with the aim of the research, critical thinking disposition scale, self-directed learning scale, and emotional learning scale were administrated to a sample of 303 university students and results showed that critical thinking and self-directed learning were positively related to emotional intelligence. Besides, analysis showed that the self-directed learning on critical thinking ability was mediated by emotional intelligence.
    Keywords: critical thinking; self-directed learning; emotional intelligence.
    DOI: 10.1504/IJLC.2020.10023687
  • Analysis Personality Model Using The Big Five Theory to Enhancing Academic Motivation of Garut University Student   Order a copy of this article
    by Tinneke Hermina, Intan Tenisia Prawita Sari 
    Abstract: The aim of the study is to investigate the relationship between the personality model and students academic motivation at the University of Garut. The personality model in this research refers to big five personality model. The personality model consists of five dimensions that are extraversion, openness, conscientiousness, neuroticism and agreeableness. While the academic motivation in question is encouragement, cause, or reason of a student doing the learning. This research uses questionnaires divided into two parts, namely, the personality measuring instrument consists of 35 points statement, and the academic motivation instrument consists of ten items statement. The number of respondent was 40 students. The results of this study indicate that the personality model and motivation have a relationship. Among the five personality models found that conscientiousness is a personality model that is significantly related to students academic motivation.
    Keywords: personality; academic motivation; big five model; extraversion; openness; conscientiousness; neuroticism; agreeableness; Garut University students.
    DOI: 10.1504/IJLC.2021.10023916
  • Analysis of Elementary School EFL Teachers’ Writing and Discussion About Critical Incidents   Order a copy of this article
    by Chin-Wen Chien 
    Abstract: This paper aimed to explore elementary school English teachers professional learning and reflective practice through writing and discussing critical incidents under the community of practice. The analysis and discussion of critical incidents were introduced to elementary school English teachers in order to foster their professional learning and reflective practice during their professional dialogue in the northwest city in Taiwan. Rather than discussing only the socio-cultural factors on discussing critical incidents among pre and in-service teachers in the current empirical studies, three research theories were used to analyse the 35 critical incidents, 19 interview, and six observations in terms of the levels of language and levels of thinking, types of critical incidents, and three modes of reflective thinking. This study has the following major findings. First, the majority of the critical incidents were related to students behaviour. Second, these critical incidents were written and discussed using simple layperson description and traditional or personal preference. Next, English teachers reflections were only at the technical level. Four suggestions are provided to foster a deeper level of reflection.
    Keywords: level of language; level of thinking; reflection; reflective thinking; critical incident.
    DOI: 10.1504/IJLC.2021.10023917
  • The design of training programs and its contribution to developing the desired skills in employees: The case of three companies operating in Greece   Order a copy of this article
    by Paraskevi Psoni 
    Abstract: The present study examines the design, the implementation and the evaluation of training programs of three companies operating in Greece, in order to understand their influence on the employees acquisition of the desired skills as well as on the enhanced job performance and effectiveness for the company. The methodology followed is based on qualitative tools and in-depth interviews with the responsible managers or directors of each company. The findings indicate that all three companies utilise effective and innovative methods of adult training, according to the skills they intend to train employees on, but they face difficulties in implementing Kirkpatricks four stages of training evaluation. The present findings are significant for policy-makers and training managers worldwide, as they provide holistic and valuable insights about the training trends and best practices in Greece, which however also constitute paradigms for companies at an international level. Deficiencies in the process of evaluation of the training programs have also been highlighted, and in this way, can provide policy-makers with valuable insights for improvement.
    Keywords: training programs; training design; training evaluation; experiential training; experiential learning; learning-by-doing; sociogram; psychodrama in training; training implementation; Greece.
    DOI: 10.1504/IJLC.2020.10023918
  • Embracing balance in early childhood education: the case of awakening to languages pedagogy   Order a copy of this article
    by Mohamed Ridha Ben Maad 
    Abstract: In view of the drastic changes prompted by globalisation, the educational institution is more than ever concerned with preparing future generations to grapple with the new exigencies. Among the emerging ideas that may benefit such endeavour is embracing balance as a fundamental concept in early-years curricula where academic achievement and personal fulfilment even out in primacy. Building on an account of the Tunisian preschool experience as a case in point, the present paper offers a rationale for a vision that promotes balance in response to the fuzziness plaguing this educational sector. It therefore opts for the awakening to languages pedagogy as an approachable illustration of such vision among others.
    Keywords: early childhood education; ECE; awakening to languages; ATL; personal fulfilment; balanced curriculum.
    DOI: 10.1504/IJLC.2021.10023919
  • Positive Values and Educational Stress in Adolescents   Order a copy of this article
    by Nihan Arslan 
    Abstract: The aim of research is to investigate the relationship with positive values and educational stress. The study was carried on 242 secondary school students. Positive values and educational stress scale were utilised in the research. As a result of the correlation analysis, it was found that negative correlation between positive values and educational stress. According to the analysis results; positive values were negatively predicted by educational stress. Subscales of the positive values; personal conviction and concern for others correlated negatively with educational stress. Positive values predict educational stress or not, show good fit.
    Keywords: positive values; educational stress; path analysis.
    DOI: 10.1504/IJLC.2020.10024297
  • Economic Crisis Effects on SME Dynamic Capabilities   Order a copy of this article
    by Álvaro Lopes Dias, Elsio Carlos Manuel, Georg Dutschke, Renato Pereira, Leandro Pereira 
    Abstract: Based on dynamic capabilities theoretical framework, this research sought to understand the implications of the recent economic crisis on the capability of developing new products by Portuguese SMEs. Specifically, we assessed how this capability was affected by variables such as entrepreneurship, innovation capacity, the knowledge accumulation, and partnerships. The hypotheses were tested using two samples, one before the crisis, with 180 and another with 105 respondents, applied during the crisis (2012). Results reveal that during the crisis SMEs were more objective and effective in the use of their resources and capabilities. In particular, was found that during the crisis the entrepreneurship, innovation capacity, accumulation of knowledge and partnerships, have an impact on the capability of developing new products. Before the crisis, only entrepreneurship and knowledge accumulation have affected this capability.
    Keywords: dynamic capabilities; economic crises; SMEs; entrepreneurship; innovation capacity; partnerships; knowledge accumulation.
    DOI: 10.1504/IJLC.2021.10025017
  • Evaluation of the disciplinary competences of the students of the Bachelors degree in Nursing at Sapienza University of Rome through the TECO: a cross-sectional study   Order a copy of this article
    by Julita Sansoni, Ilaria Farina, Albina Paterniani, Marco Tofani, GIOVANNI GALEOTO 
    Abstract: The objective of the study is to evaluate whether the TECO-D is a useful tool for measuring the skills acquired by students during three years of the nursing bachelors degree course at the Sapienza University of Rome. The sample was recruited between January and April 2018. The distribution of the scores for the TECO-D shows an increasing average (standard deviation) from 177.3
    Keywords: TECO-D; progress test; nursing.
    DOI: 10.1504/IJLC.2021.10025018
  • Do Social Support and Self-Efficacy Correlate with Academic Resilient Among Adolescence?   Order a copy of this article
    by Indriyana Rachmawati, Punaji Setyosari, Dany M. Handarini, I.M. Hambali 
    Abstract: Academic resilience plays an important role in helping individuals to overcome academic decline and promoting good prospect in the future. This can be increased by taking into account the factors, including social support and self- efficacy. This study aims to determine the relationship between social support and self-efficacy with academic resilience. Participant involved in this study were 315 students of VII graders of middle school around Malang City, Indonesia. Measurements used were a scale of academic resilience, social support scale, and self-efficacy scale to be applied to the population of the state middle school students in Malang City. Data analysis was using multiple regression research. The results showed that social support had a significant relationship with academic resilience and self-efficacy had a significant relationship with academic resilience with both significant values 0.000 < 0.05. A strong relationship was shown by self-efficacy with academic resilience compared to social support with academic resilience. This means that self-efficacy as the main factor that has a relationship in the formation of youth academic resilience, especially in Indonesia where childrens character is formed through cultural enculturation.
    Keywords: academic resilience; social support; self-efficacy; multiple regression.

  • Impact of European Union Structural Funds Support Allocated to Different Economic Sectors on Foreign Direct Investment: Evidence from Lithuania   Order a copy of this article
    by Indre Lapinskaite, Viktorija Skvarciany, Elzbieta Rouba, Jelena Borisova 
    Abstract: In pursuance of economic growth, developing countries are seeking to attract foreign direct investment. The European Union structural fund supports the economic growth of the less developed countries in order to reduce the gap between the member states, while foreign direct investment is referred to as one of the European Unions funding objectives. The topic is relevant, because after the current European Unions 20142020 funding period, the financing conditions for the future will change and this raises a lot of unanswered questions regarding the funding period, funding flows and conditions. The aim of the work is to evaluate the impact of European Unions structural funds on foreign direct investment in selected sectors of Lithuania and to analyse the change of foreign direct investment by changing the flow of funding of the European Union structural funds. The hypothesis any change of EU structural funds support in different economic sectors of a country has an impact on the countrys FDI flows is confirmed by the study. The methods used for hypotheses testing are correlation analysis and logistic regression analysis. The limitation of the study is that tot all the economic sectors were taken into account and the agricultural sector is not analysed.
    Keywords: European Union structural funds; Lithuanian sectors; foreign direct investment; FDI; regional policy.

Special Issue on: Sustaining Family Business through Learning and Change The Asia-Pacific Context

  • "We are part of one whole, and every part works for others": How an Indonesian food ingredient supplier remains sustainable   Order a copy of this article
    by Maria Jacinta Arquisola, Elangga Ianatta Wijoyo 
    Abstract: This study digs deeper into the views of how family members who run PT Hakiki Donarta, one of Indonesias longest-running family businesses in food ingredient manufacturing, are able to maintain its sustainability despite threats to succession. Guided by resource-based view (RBV) of the firm theory, the study undertook laddered interviews of family members who are at the top management of PT Hakiki Donarta. The study reveals that viable success factors for sustainability are grooming early for succession; employees affective commitment to the firm; social ties enhanced through socialised familiarity activities; and network trust. Prime obstacles for future sustainability are inexperienced young leaders and the lack of desire to innovate.
    Keywords: family business; succession planning; emotional attachment; social ties; stewardship; leader preparation; Indonesia.
    DOI: 10.1504/IJLC.2020.10021866

Special Issue on: ISCLO 2018 Managing Knowledge and Technology in Learning Organisations Challenges for Competitive Advantage

  • Paradoxes of Customer Satisfaction in Telecommunication Industry in Goa, India.   Order a copy of this article
    by SUBHASH PILLAI, Diksha Naik Gaonkar, Jick Castanha, Ling-Chen Chang, Ruey Feng Chen 
    Abstract: Telecommunication industry in Goa is a classic example of customer dissatisfaction with respect to the services offered by the mobile service providers having little substantive evidence to support. This study measures the satisfaction level among the customers of North and South Goa about the quality of services offered by the mobile service providers. Study was carried out using structured questionnaire among 193 telecom customers. Result revealed that only income among all other demographic variables is significant with respect to North and South Goan customers. Exploratory factor analysis (EFA) identified seven motivational factors which influence the buying behaviour. Finally, importance-performance analysis (IPA) showed that overall dissatisfaction is high among customers which need to be rectified. Entrepreneurs from India may resort to re-learning the entrepreneurial characteristics being practiced by Indonesian entrepreneurs, namely the intention of having overall development by providing what is promised to the customers at an affordable price.
    Keywords: customer satisfaction; telecommunication; importance performance analysis; Goa; India.
    DOI: 10.1504/IJLC.2021.10023023

Special Issue on: Learning to Innovate in Asia

  • Relational, Contractual or Dual Governance? An Inwards Look into a Chinese Family Business   Order a copy of this article
    by Nelson António, Yonggang Bin, Wen Xiau, Virginia Trigo 
    Abstract: Family businesses have been an important component of China’s reform and opening since the early 1980s as well as the most widespread manifestation of entrepreneurship. Following the initial stage of
    Keywords: Chinese family businesses; relational governance; contractual governance; dual governance.
    DOI: 10.1504/IJLC.2019.10019474
    by Shanaka Rajakaruna, A.W. Wijeratne 
    Abstract: Logistic skills are a basic requirement for employment and career development within the humanitarian logistics (HL) field. These skills are changing in various logistics functions, groups and cultures at a time when disasters are increasing globally. There has been no specific research to explore the relationship between HL skills and performance. This article develops a conceptual framework to determine the relationship between skills and performance and evaluates the framework by means of a multiple regression analysis. Data was gathered and analysed from HL practitioners working in Sri Lanka. The analysis proved that there is a positive relationship between previously researched skills and HL performance. However, this relationship only explains the performance level against certain limitations. Therefore, further research is required to find the additional skills required. This research may assist HL organisations to recruit, train and retain HL practitioners and improve HL supply chain in a disaster.
    Keywords: humanitarian logistics; Sri Lanka; skills; performance.
    DOI: 10.1504/IJLC.2019.10023414
  • Effect of Psychological Contract Breach on Workplace Deviant Behaviors with the moderating role of Revenge Attitude and Self-Control.   Order a copy of this article
    by IRUM SABA, Azra Ashfaq, Quratulain Ali 
    Abstract: Psychological contract breach has been executed when employees perceive that employer has failed to fulfil one or more of its obligations. This breach of contract affects the behaviours and outcomes of employees in many ways. This study makes a unique contribution to the literature by being the first to examine revenge attitude as a moderator of the relations between psychological contract breach and negative workplace deviant behaviours. Managers should be aware of the importance of psychological contract breach and violation on employee behaviours and the value of negative deviant behaviour for the performance of the organisation. After an extensive review of relevant literature on the research problem, research has been conducted by using a sample size of 230 respondents. This data has been selected through random probability sampling and result has been deducted by using correlation and regression analysis. This research contributes that an employee having low self-control more frequently execute negative deviant behaviours on the psychological contract breach than employee with low self-control. Similarly, it has also been found that revenge attitude strengthens the relationship of psychological contract breach and negative workplace deviant behaviours.
    Keywords: psychological contract breach; PCB; work place deviant behaviours; self control; revenge attitude.
    DOI: 10.1504/IJLC.2019.10023415