Forthcoming and Online First Articles

International Journal of Knowledge Management in Tourism and Hospitality

International Journal of Knowledge Management in Tourism and Hospitality (IJKMTH)

Forthcoming articles have been peer-reviewed and accepted for publication but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.

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International Journal of Knowledge Management in Tourism and Hospitality (3 papers in press)

Regular Issues

  • Idiosyncratic Deals and Employee Workplace Deviance: The Moderating Role of Psychological Empowerment in the Indian Hospitality Industry   Order a copy of this article
    by Bhawna ., Sanjeev Kumar Sharma, Prashant Gautam 
    Abstract: To excel in this rapidly changing business environment, the only exclusive asset organizations have is their human resource. Drawing upon the social exchange theory and theory of Job-demand resource model, this study investigated the impact of idiosyncratic deals as a granted job resource on employee workplace deviance, in addition to which, to what extent psychological empowerment moderates the association shared between idiosyncratic deals and employee workplace deviance. Seeing the trend of personalization, firms have started practicing personalized human resource practices and adjusting work arrangements to match the demands of deserving employees as well as other social changes in technology and enterprises' strategic objectives to retain talented human resources in an attempt to adapt to such developments. To determine the link between the research variables, the study used SEM for data analysis. Four-hundred-and-five hotel front-line workers from a population of 25 classified & unclassified hotels from Haryana were surveyed (source: FHRAI & NIDHI). The relationship between employee workplace deviant behaviour and idiosyncratic deals, or customized employment arrangements, was demonstrated to be considerably mediated by workers' psychological empowerment.
    Keywords: idiosyncratic deals; i-deals; personalized work arrangements; psychological empowerment; employee workplace deviance; job-demand resource model; norm of reciprocity; Indian hospitality industry.
    DOI: 10.1504/IJKMTH.2023.10053948
    by José Manuel Vicente, Felipa Lopes Dos Reis, Hugo Alves 
    Abstract: The aim of this investigation was to analyse the limitations of the metrics based on non-events applied to safety management systems, in a dynamic aviation industry. This philosophy is consistent with the perception that safety is characterised by the freedom of intolerable risk. The system is safe when nothing undesirable happens. However, it becomes a paradox to measure what cannot be controlled. The measurement of safety by having as an indicator what went wrong means that the safer a system is, the less there will be to measure and if something rarely happens, it becomes impossible to assess how well it works. In a metaphoric sense, it can either lead to the expected production goals but also to the limits of the system. A fundamental aspect of safety management is control, to have power over something, which under this paradox makes it increasingly difficult to achieve and with counterproductive results.
    Keywords: aviation; decision-making; Hofstede’s cultural dimensions; improvement management; safety and cultural management; resilience.
    DOI: 10.1504/IJKMTH.2023.10055599
  • The roles of Servant leadership style, LMX style and leadership effectiveness on employees engagement in Medina hotels   Order a copy of this article
    by Mohammad A. Algarni, Ahmed Munshi 
    Abstract: This study investigates the impact of servant leadership, with respect to leader-member exchange (LMX), on leadership effectiveness and employee engagement. This research was conducted in hotels in the city of Medina in Saudi Arabia. As a quantitative study, both probability and non-probability sampling methods were used to select the 220 participants, who were hotel employees from a variety of backgrounds. A survey data collection tool was used alongside a questionnaire, and the data was processed with SPSS software. The findings showed that the servant leadership style places a high value on helping followers instead of trying to align their interests with that of the company. Servant leadership plays a major role in influencing LMX. LMX was identified as a strong mediator of servant leadership. Also, it was found that LMX is an important mediator of follower engagement where leadership effectiveness is positively related to follower engagement.
    Keywords: the hospitality sector; servant leadership; employee engagement; leader-member exchange; LMX; leadership effectiveness; Medina.
    DOI: 10.1504/IJKMTH.2023.10056261