Forthcoming and Online First Articles

International Journal of Knowledge Management in Tourism and Hospitality

International Journal of Knowledge Management in Tourism and Hospitality (IJKMTH)

Forthcoming articles have been peer-reviewed and accepted for publication but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.

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International Journal of Knowledge Management in Tourism and Hospitality (3 papers in press)

Regular Issues

  • Analysis of Quality Management from the Consumer's Perspective - a Case Study of the Pestana Hotel Group in Portugal   Order a copy of this article
    by Felipa Lopes Dos Reis, Daniel João Gil Pinto 
    Abstract: The main objective of this research is to conduct a study of the hotel chain, Pestana Hotel Group (Portugal), from the consumers perspective specifically, to analyse how customer feedback can intervene in changing a specific quality component in the hotel sector. In this study, the adopted methodology was the quantitative approach. Data were collected through a Google forms questionnaire to verify consumer behaviour and preferences at a specific hotel unit, considering these factors at one of the many hotels that Pestana Hotel Group operates in Portugal. In addition to analysing these satisfaction patterns, this study also refers to the investigation of overall quality in the hotel sector, as well as to the context, promotion, evolution, and economic impact of the tourism sector in Portugal. As such, the purpose of this article demonstrates, through research and sample results, that quality management in hotel units is crucial ensuring customer satisfaction and strengthening brand reputation, leading to a positive reputation that is essential for attracting and retaining customers.
    Keywords: Hospitality; Customers; Quality; Tourism; Satisfaction.

  • Work Engagement and Communication Styles: Case Study in School Context in Portugal   Order a copy of this article
    by Felipa Lopes Dos Reis, Helena Pimentel, Miguel Barrigana, Emanuel Ferreira 
    Abstract: Work Engagement and Corporate Communication have been addressed in various studies in different areas of society, in order to find answers to organisational behaviour, talent retention and employee turnover The main objective of this research is to study the existence of a relationship between the Communication Styles used in school environment and whether these styles are related to the teacher's commitment and non-teaching staff in a school organisation In terms of methodology, a questionnaire was applied to teachers and employees of a school group in Portugal The questionnaire was applied and is characterized by various sections aimed at collecting sociodemographic data, assessing the different communication styles present and applying the Utrecht Work Engagement Scale (UWES-17) Data collected, with a sample of fifty participants, was processed using SPSS and Excel software, with a special focus on averages and standard deviations Data analysis reveals a tendency to use an assertive communication style in the group, which is associated with a high level of work engagement.
    Keywords: Keywords: Communication; School Communication; Communication Styles; Work Engagement.
    DOI: 10.1504/IJKMTH.2024.10069668
     
  • Beyond Ratings and Reviews: the e-WOM Effect on Gen Z's Tourism Expectations and Loyalty in Bangladesh   Order a copy of this article
    by Md Istiaq Mohhamad Shuvo, Tanvir Ahmed 
    Abstract: Access to social media has changed how tourists perceive destinations and how loyal they are to tourism service providers. This exploratory study investigates the impact of electronic word-of-mouth and online reviews on tourism service perceptions among Generation Z travellers in Bangladesh. The research investigates customer confidence in social media influencers while revealing the crucial elements that guide their sentiment responses, their decision-making processes for bookings, and loyalty tendency development. Young social media users completed structured questionnaires, which were later analysed with CFA and SEM. The evaluation process of community services involves tourists assessing the credibility of influencers and checking content legitimacy to determine their trust levels toward destination products. The research provides detailed recommendations that service providers and marketers in tourism can use to achieve social media success when creating appealing destination images for digital native audiences.
    Keywords: Online Reviews; Influencer Credibility; Destination Image; Tourist Loyalty; Gen Z; e-WOM.
    DOI: 10.1504/IJKMTH.2025.10071447
     

 

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