Forthcoming and Online First Articles

International Journal of Knowledge Management in Tourism and Hospitality

International Journal of Knowledge Management in Tourism and Hospitality (IJKMTH)

Forthcoming articles have been peer-reviewed and accepted for publication but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.

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International Journal of Knowledge Management in Tourism and Hospitality (3 papers in press)

Regular Issues

  • Bibliometric Review of Tourism Destination Literature   Order a copy of this article
    by Tanzina Akhter, Md. Abdullah Al Mamun, Md. Abul Kalam Azad 
    Abstract: This study, for the first time, combines two supportive tools: bibliometric analysis of scientific mapping and content analysis of 210 published documents on tourism destination (TD) to perform a comprehensive review of TD literature. Findings explore that prior works have concentrated only on empirical validation of multiple TD areas while ignoring theoretical perspective completely. The bibliometric analysis reveals that the number of TD publications is following an ascending pattern since 2009 that can be marked by low productivity, low average citations per document, and rising author collaborations. The content analysis explores eight distinct areas within TD research: 1) service quality in TD; 2) role of culture and heritage in TD; 3) TD loyalty; 4) branding procedure and brand equity; 5) customer behaviour; 6) technological aspects; 7) tourism during pandemic situation; 8) forms of tourism.
    Keywords: tourism destination; bibliometric analysis; content analysis; destination loyalty; brand equity.
    DOI: 10.1504/IJKMTH.2022.10048611
     
  • Assessing the Influence of Education and Training on Important Innovations through Quality Results: The Case of Railway Sector   Order a copy of this article
    by Tryson Yangailo, Ruth Mkandawire 
    Abstract: Education and training have become the most adopted and prioritised activities in many organisations in today’s 21st century. This is because employees need to be innovative and constantly equipped with skills and knowledge based on the dynamism and competitiveness of the market environment. Few studies have linked education and training to innovation though none attempted to include the contingency variable that would bring more insights on the nature of this relationship. Therefore, this study attempted to include a variable of
    Keywords: education; training; quality results; important innovations; mediation.
    DOI: 10.1504/IJKMTH.2022.10049597
     
  • From Eating out to Online Food Ordering amid COVID-19: A Case of Food Delivery Apps   Order a copy of this article
    by Shahedul Hasan, Md. Imran Hossain Shohag, Imtiaz Uddin Chowdhury, Rubab Miswar, Md. Ashaduzzaman 
    Abstract: In Bangladesh, app-based online food delivery services are gaining popularity. The increased use of mobile phones and the affordability of the internet aided businesses in meeting new customer demands such as food delivery to the customers’ homes. Thus, the primary goal of this research is to identify the factors influencing customer intention to use food delivery apps (FDAs) during COVID-19. Data are collected using a structured questionnaire and analysed quantitatively using partial least square structured equation modelling (PLS-SEM). Results show that price value and convenience are the most influential factors affecting the intention to use FDAs during COVID-19. There is, however, insufficient evidence to demonstrate the influence of the other three factors (e.g., service quality, delivery experience, ease of use) on FDA use intention. A better understanding of emerging student consumers will assist management in leveraging the factors that must be considered when providing services to this market.
    Keywords: food delivery apps; COVID-19; price value; service quality; delivery experience; ease of use; convenience.
    DOI: 10.1504/IJKMTH.2022.10049761
     

 

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