Forthcoming and Online First Articles

International Journal of Knowledge Management in Tourism and Hospitality

International Journal of Knowledge Management in Tourism and Hospitality (IJKMTH)

Forthcoming articles have been peer-reviewed and accepted for publication but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.

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International Journal of Knowledge Management in Tourism and Hospitality (2 papers in press)

Regular Issues

  • The “Yes Moments”: Understanding students’ sense of achievement during on the job training program   Order a copy of this article
    by Nana Trianasari, Pamela Arumynathan 
    Abstract: Addressing the lack of empirical studies on the students experiences during the on-the-job training (OJT) program, this study explored situations that triggered students sense of achievement. Data were collected using semi structured interviews from 56 students and were analysed using a qualitative approach. The findings suggest four critical yes moments that lead to a sense of achievement: 1) being trusted; 2) the ability to accomplish a task; 3) being given a compliment; 4) the ability to solve a problem. The significance of the study lies in its contribution to the existing body of knowledge in tourism and hospitality education in terms of understanding students learning behaviour. Also, the study is substantial for its insightful contributions to potentially improve the employability of students and in the long run, meet the supply and demand of labour in the hotel industry. The interpretations of the findings, implications, and directions for future are discussed.
    Keywords: experiential learning; hospitality education; on-the-job training; OJT; sense of achievement.
    DOI: 10.1504/IJKMTH.2020.10039310
     
  • THE INFLUENCE OF SERVICE QUALITY ON TOURIST LOYALTY: A CASE OF ELECTRIC TRAIN SERVICES (ETS)   Order a copy of this article
    by Noraihan Mohamad 
    Abstract: Electric train services (ETS) is the first high-speed intercity train system in Malaysia that significantly contributed to the nation economy and tourism industry. This study examined the impacts of service quality of ETS towards tourist satisfaction and loyalty. Data were generated through a self-administered survey. A total of 360 responses from tourists who travelled to and fro Kuala Lumpur Sentral and Padang Besar, Malaysia was collected and were subjected to technical analysis of partial least square-structural equation modelling (PLS-SEM). This study demonstrated the significant impact of service quality towards tourist satisfaction and loyalty toward ETS. Finally, valuable recommendations are presented.
    Keywords: electric train services; ETS; tourist loyalty; tourist satisfaction; functional service; technical service; safety.
    DOI: 10.1504/IJKMTH.2021.10043557