International Journal of Knowledge Management Studies (19 papers in press)
The Role of Knowledge management in Virtual Learning Environments: A Systematic Review
by Ahlam Wahdan, Sendeyah AL Hantoobi, Said Salloum, Khaled Shaalan
Abstract: At present, there has been considerable development in tackling the e-learning on both practical and academic fronts. After the implementation of e-learning in the virtual learning environment, individual intervention, and communication in the learning process has turned out to be more efficient and effective owing to this advancement in information technologies. The transfer and acquisition of knowledge in all its phases is the key concern while adopting e-learning in virtual learning environments. Therefore, experts have built several tools and frameworks to address this problem, and the managers have been enabled to professionally integrate knowledge management (KM) with their learning management systems (LMSs). LMS is a tool used in a virtual learning environment to track behavior of students. Five databases were used to conduct a systematic literature review between 2005 and 2020, which were: GoogleScholar, Emerald, Springer, IEEE, and ScienceDirect, where the researchers successfully retrieved 198 papers. The elimination process was applied with inclusion and exclusion criteria, in which the researchers were left with 94 papers after the removal of duplications. In addition, analyzing and reviewing significant studies from these fields was the technique employed, where a systematic review meta-analysis method was employed that is attributed to a statistical analysis of individual studies and a large group of studies. Subsequently, the researchers integrated the findings to display the output with one result. Various countries hosted the studies; however, China, Iran, and European countries were among the pioneers. Besides highlighting the e-learning, the role of knowledge management processes (KMPs) in virtual learning environments (VLEs) was emphasized by the systematic review. Moreover, it described the successful integration of KM in LMS within the VLE. It also realized the benefits of this integration on e-learning elements: the instructors, the learners, and the organization. Moreover, knowledge creation is found to be the most adopted KMP in LMS. The findings revealed that the KM significantly contributed to e-learning to create a different and distinct education method leading to a Renaissance in the modern age. With the implementation of technology, it also manages the thought process, experience, and knowledge in the right direction.
Keywords: E-learning; virtual learning environment; knowledge transfer; knowledge acquisition; learning management systems; systematic review meta-analysis.
Knowledge management processes and organizational performance: A systematic review
by Aondoseer Abeh, Noraini Abu Talib, Sani Mohammed
Abstract: Knowledge management (KM) is one of the most deliberated topics in strategic management. The most prominent area of discussion is the role of KM in enhancing organisational performance. However, there are disagreements on the association of KM processes with performance of profit-making and non-profit-making organisations. This paper aims at reviewing empirical literature on the relationship between KM processes and various performance outcomes with the view of identifying key KM processes, research trend and further research path. Following a meticulous evaluation of existing body of literature from specialized databases, a total of 43 published journal articles on knowledge management from 2014 to 2019 were reviewed and evaluated through a systematic review method. In order to provide a broad perspective on KMP and organizational performance, empirical studies were sought from a number of databases such as Science Direct, Scopus, JStor, Springer and Emerald Insight. The findings indicate that the application of KM processes significantly influence innovation, business success, competitive advantage, efficiency and other performance outcomes. The review also indicated that knowledge sharing is the most frequently researched. This study highlights key knowledge management processes (KMP) that serve as drivers for business success and provides opportunities for further research paths. The significant relationships between some KM processes such as knowledge sharing (KS), knowledge application (KA) and knowledge creation (KC) notwithstanding, there exist opportunities for additional studies to evaluate their impact in other economic sectors and geographical regions. Consequently, additional studies is required in assessing the relationship between KM processes and distinct performance results across industries.
Keywords: Knowledge management; Knowledge management processes; organisational performance; innovation; competitive advantage; systematic review.
Influence of Knowledge Management System on Customer Satisfaction Index An application study of CRM by offering performance enhancement for Transmission
by Ramesh Srinivasan, Sivakumar V.J
Abstract: This research signifies a unique approach in cultivating the Customer Relationship, influenced by the enhancement of Fatigue life for transmission shaft through Knowledge Management System (KMS). The continuous knowledge sharing of recent findings and advancements among internal customers is a critical phenomenon for better product performance and skill improvement of individuals. Subsequently, the impact on customer satisfaction is often, neglected on product performance-related studies. Hence, in this paper, the correlation between product performance and knowledge enhancement of the internal customers after gaining knowledge of recent innovations in addition to accumulated knowledge through available theoretical explanations and cross-functional data is studied through KM framework. The impact of KMS on Customer relationship Management (CRM) is validated by studying customer satisfaction on products. The correlation study is concluded that knowledge enhancement through continuous knowledge sharing of recent findings among internal customers improves their knowledge, product performance quality, and in-turn customer satisfaction. Also, the inter-relationship and contribution of each input factor is established through KMS.
Keywords: Knowledge Management System; Fatigue life improvement; Knowledge enhancement; Auto-transmission industry KMS model; Structural Equation Modelling; Customer Relationship Management.
Antecedents and Performance Implications of Knowledge Management in Supply Chains: A Meta-Analysis
by Mohammad Daneshvar Kakhki, Reza Mousavi, Muhammad Razi, J. Michael Tarn
Abstract: This research investigates the intersection of knowledge management (KM) and supply chain management (SCM) to provide a better understanding of supply chain knowledge management (SCKM). There is lack of understanding and consensus on the benefits of KM and how KM contributes to the supply chains performance. To address the existing inconsistencies in research findings and to create a cohesive understanding of KM antecedents and performance implications in SCM, this study develops a nomological network that encapsulates the existing research on antecedents and performance implications of SCKM. The nomological network, which is developed based on 58 published empirical studies on SCKM, identifies three main functions for KM, eleven antecedents for the functions of KM, and four groups of performance implications for SCKM. The nomological network is tested using a meta-analysis approach. The method reassesses the existing knowledge and, while justifies the reliability of some of the findings, retracts some prior tested hypotheses. For instance, the meta-analysis shows that the effect sizes of IT infrastructure and trust, which are two antecedents of SCKM, on knowledge creation and acquisition are small and not reliable. Such findings signify the need for further investigation and show the direction for future research. This study is the first systematic review of empirical SCKM literature and is different from the existing reviews in terms of scope, purpose, methodology, and findings.
Keywords: supply chain knowledge management; business value; meta-analysis; empirical research; nomological network.
Continuance Use of Enterprise Social Network Sites as Knowledge Sharing Platform: Perspectives of Tasks-Technology Fit and Expectation Disconfirmation Theory
by Quang-An Ha, Jengchung Victor Chen, Thi Hong Thu Nguyen
Abstract: Enterprise social network sites (ESNS) are widely deployed in many firms to enhance employee collaborations and promote knowledge sharing in organization. Although firms tried to exploit the advantage of this technology, its benefit is still limited due to the challenges in the post-adoption of ESNS. Therefore, this empirical study aims to examine factors that lead to the success of ESNS post-adoption which is reflected through the continuance use of these systems for knowledge sharing by employing the Task-Technology Fit theory (TTF) and the Expectation Disconfirmation Theory (EDT). The results showed that the fit between knowledge-related tasks and ESNS characteristics, ESN satisfaction, and the knowledge self-efficacy influence the continuance knowledge sharing intention. Moreover, the significant impact of disconfirmation of reciprocity on ESN satisfaction and the impact of disconfirmation of helping others on knowledge self-efficacy provide complementarity factors that complete the picture of the continuance use of ESNS as well as some guidelines for ESNS post-adoption practice. Finding discussion, implications, and limitations are provided.
Keywords: task-technology fit; social-technology fit; knowledge sharing efficacy; satisfaction; disconfirmation; ESNS; continuance use.
Analysing and Visualising the Trends in Knowledge Management: Towards a Normative Knowledge Management Framework
by Burcu Kör, Meltem Mutlutürk, Marjolein C.J. Caniëls
Abstract: The purpose of this study was to analyse knowledge management research trends to understand the development of the field using a combination of scientometric, bibliometric, and visualisation techniques, subsequently developing a normative framework of knowledge management from the results. 282 articles between the years 2010-2015 were retrieved, analysed, and visualised to produce the state of knowledge management during the selected timeframe. The results of this study provide a visualisation of the current research trends to understand the development of the knowledge management discipline. There are signals that the literature about knowledge management is progressing towards academic maturity. This study is one of the first studies to combine bibliometric and scientometric methods to assess productivity along with visualisation, and subsequently provide a knowledge management framework drawing from the results of these methods.
Keywords: Bibliometric; Scientometric; Visualisation; Knowledge Management Framework; Knowledge Management; Citation Analysis; h-index; g-index.
The interplay of strategies and knowledge for competitive advantages in a medium low-tech industrial cluster located in an emerging country
by Marcos Ferasso
Abstract: This research explored how strategies and knowledge are used within a medium low-tech industrial cluster to achieve competitive advantages. Firstly, a meta-bibliographical survey of literature was conducted to find theoretical gaps; secondly, an empirical case study was analysed. The dataset comprises collected interviews, several documentation and non-participating observations. Data was analysed through categorization technique, after being reduced, prioritized and synthetized. Main findings revealed that the cluster' companies implemented adaptive strategies, according to Chaffee
Keywords: Strategy. Knowledge. Industrial cluster. Innovation. Medium-low technological innovations.
The effect of organizational agility as mediator in the relationship between knowledge management and competitive advantage and innovation in sport organizations
by Mehdi Salimi, Ali Nazarian
Abstract: The purpose of the present article is to study the effects of mediator organizational agility in the relation between knowledge management and innovation and competitive advantage in sports organizations. This study is of functional objective and descriptive- Progressive content. The test population included all the staff active in sports organizations of Isfahan province the amount of which was determined based on sufficient amounts of 16 hidden variables resulting in 320 people and were chosen through accessible and purposeful sampling. The standard knowledge management questionnaire of Newman and Conrad (1999), innovation Jim
Keywords: Competitive advantage; Innovation; Knowledge management; Organizational agility; Sports organizations.
Characterizing Research on Knowledge Sharing in Banking Sector: A Systematic Literature Review and Research Agenda
by DARCI DE BORBA, Marcírio Chaves, Mírian Oliveira
Abstract: Knowledge sharing (KS) has been gaining the attention of researchers, including the banking sector, for decades. Current research on KS in this sector covers various sources and repositories, making a systematic literature review necessary for a better understanding of the subject. The aim of this article is to understand how studies on KS in the banking sector are characterized. This research contributes to the literature in three ways: 1. It characterizes the studies on KS in the banking sector; 2. It presents new insights into KS in the banking sector, for example the influence of digital media, hypercompetitivity, the hiding of knowledge, and social, structural and technological factors in KS; and 3. It proposes a research agenda to investigate constructs aligned to the recent changes in the banking sector.
Keywords: Knowledge Sharing; Banking Sector; Knowledge Management; Systematic Literature Review.
The effects of a spiral model knowledge-based conversion cycle on improving organizations performance: A case study
by Nazila Moftian, Yousef Gheibi, Ruhollah Khara, Hamid Safarpour, Taha Samad-Soltani, Mehdi Vakili, Saeideh Foladlou
Abstract: Due to an increasingly competitive environment, recognizing the strategic value of knowledge is an important resource for maintaining a competitive advantage and to improve organizational performance. The objective of this study included the effects of the conversion cycle of knowledge on a knowledge-based company's performance. Four hypotheses based on knowledge socialization, externalization, internalization, and combination of Nonaka and Takeuchi model were tested. 59 questionnaires were completed by medical technology knowledge company members and statistical analysis was performed using SPSS software. The results showed a positive and significant correlation coefficient for the socialization and externalization and internalization of knowledge variables and the stakeholders aspect within the organizational performance. Policymakers should focus on proposals that invest in the elite creative thinkers ideas by creating a favorable environment for the flourishing of creativity, developing knowledge sharing within a company and in science and technology cities.
Keywords: Knowledge management; Nonaka and Takeuchi; spiral model; case study; knowledge; performance; business; Iran.
Knowledge Transfer and Technological Upgrading of Foreign Affiliates in Indonesia: Firm Level Analysis
by Lutfah Ariana
Abstract: Knowledge transfer is an essential process to generate the capacity of technological advancement for industrial development in developing countries. This paper aims to explore the role of knowledge transfer and learning process to support the improvement of technological capabilities of local suppliers. By using a sampling method of 26 multinational companies (foreign affiliates) in machinery and electrical components sector in Indonesia, several possible determinants pursuing knowledge transfer activities are analyzed. The limited size of sample is one of the lack in the data collection. This study confirms findings that the possibility of knowledge transmission for local suppliers does exist, particularly for joint venture firms and those who have export activities. The foreign affiliates with research and development divisions are more likely to transfer knowledge to local firms. To explore in detail, two case studies were selected from the sample to describe how knowledge transfer activities managed among partners. It suggested that knowledge transfer as an effort of upgrading technology depends on the learning experience between firm development and external source of knowledge. A process to formalize knowledge transfer relationships with equal benefits between sender and recipient is a key.
Keywords: knowledge transfer; foreign affiliate; local supplier; multinational; upgrading technology.
Knowledge management for project management: a model proposal based on a learning system
by Leandro Pereira, Renato Lopes Da Costa, Álvaro Dias, Rui Gonçalves
Abstract: Nowadays, the evolution of the organisations is more and more taken by the implementation of projects. The implementation of projects is the only way for continuous improvement and the differentiation in a market more and more global and competitive. We come across ourselves with successive failures of projects that do not fulfil its objectives; one of the main causes is the lack of shared best practices adopted in past projects. This research collects the experience of 50 certified project managers and based on this, develops one hundred scenarios of project execution using a mathematic regression analysis model and system dynamics to develop a learning model between projects in a sequence and concurrent way. The main finding is that it is possible to create an organisational knowledge base for continuous learning considering the project as the main source.
Keywords: knowledge management; project management; learning organisation; PMBOK; earned value management.
Determinants of Reverse Knowledge Transfer: A Systematic Literature Review
by Amir Reza Sinai, Dongcheol Heo
Abstract: In the context of Multinational Corporations (MNC), subsidiaries have emerged as vital creators of the knowledge and competencies. In order to remain competitive in a global business environment, MNCs must effectively collect and implement the knowledge of their geographically dispersed network of subsidiaries. The purpose of this study is to investigate reverse knowledge transfer (RKT), the transfer of subsidiary knowledge to headquarters. Parent companies often remain ineffective in exploiting subsidiary knowledge, even ignoring the competencies available in their subsidiaries. By systematically reviewing the relevant literature on reverse knowledge transfer from 2000 to 2018, this paper examines the determinants affecting RKT, offering a clear overview of the research so far besides identifying the gaps that could be beneficial for further study.
Keywords: Reverse knowledge transfer; Reverse knowledge flow; Knowledge management; Headquarter – subsidiary relationship.
Why is there no consensus on what knowledge management is?
by Fabio Corrêa, Claudio Paixão Anastácio De Paula, Dárlinton Barbosa Feres Carvalho, Miranda Fuzikawa Anastácio
Abstract: Due to the multiplicity of meanings, there is no clear consensus about what knowledge management is, demanding to understand, in the light of the latest descriptions, which main aspects promote the absence of a harmonious agreement. This research intends to identify and analyse the intervenient that cause disagreements regarding the definition of knowledge management in order to support the proposal of a description that can be generalised. The bibliographic research was carried out to identify current definitions of knowledge management, being of an exploratory nature. Then, the identification of the intervenient that promote the absence of consensus were analysed and categorised by a qualitative approach, which made use of
the content analysis technique. 192 intervenient were identified. The conceptual
variations through the combined use of these terms explain the inconsistency of
descriptions on knowledge management and the impossibility of reaching consensus. This analysis contributed for a new definition.
Keywords: knowledge management; consensus; definition; concept.
Aligning tacit knowledge and competitive advantage: a resource-based view
by Oluyomi Abayomi Osobajo, Bassam Bjeirmi
Abstract: This paper investigates the role of tacit knowledge in establishing competitive advantage using the resource-based view (RBV) theory. A framework for studying tacit knowledge, organisational performance, value creation and competitive advantage is introduced and used to analyse the oil and gas industry. The findings show that value creation and improved organisational performance play a mediating role between tacit knowledge and competitive advantage. On the one hand, the findings suggest an indirect relationship between tacit knowledge and competitive advantage, and it was instrumental when directed at creating avenues for improving organisational performance and innovations, i.e., value creation, which places an organisation in a competitive advantage position. On the other hand, organisational performance, which has a direct relationship with value creation has an indirect relationship with a competitive advantage.
Keywords: resource-based view; RBV; tacit knowledge; organisational performance; value creation; competitive advantage; upstream oil and gas sector.
Organisational commitment, intentions to quit, intellectual capital and firm's market value and innovation performance
by Susan Zeidan
Abstract: The objective of this paper is to build a theoretical framework, which helps researchers and practitioners understand the influences of organisational commitment on intentions to quit and intellectual capital. The study also sheds light on the role of intellectual capital in improving a firm's market value and innovation performance. This research paper reviews literature on organisational commitment, intentions to quit, intellectual capital, firm's market value, and innovation performance using a model that encompasses three dimensions of intellectual capital: human, social and organisational capital. The framework developed in this study suggests that a reduction in organisational commitment will have a major effect on employees' intentions to quit, which is a function of their turnover rate. This will in turn affect intellectual capital, and therefore the effectiveness of organisations and their market values and innovation performance.
Keywords: organisational commitment; intention to quit; intellectual capital; firm's market value; innovation performance.
A hybrid approach towards optimisation of data and knowledge management through cooperation of database and ontology
by Jeevani Goonetillake, Achini Hettiarachchi, Anusha Indika Walisadeera
Abstract: There are many domains that require managing both data and knowledge together, under a single application. A common issue is database designers would design the knowledge as data. Normal practice is either to use only database or only ontology in managing/retrieving data and knowledge. There is still no proper methodology to differentiate what to be stored as data and/or knowledge in order to obtain benefits from both ontology and database. This paper proposes a methodology to obtain optimum benefits in managing/querying data and knowledge under a single application. Proposed method enhances storing mechanism by defining guidelines as to how to distribute data and knowledge between ontology and database. Further, it improves the retrieval of data and knowledge by allowing some part to be queried through database via SQL and some part to be queried through ontology via SPARQL. Query execution and accuracy were obtained by evaluating a prototype of proposed approach.
Keywords: information and knowledge representation; database; ontology; optimisation.
Predictors of knowledge sharing behaviour of medical doctors in the Ibadan metropolis, Nigeria
by Funmilola O. Omotayo, Taiwo A. Orimolade, Ojinga G. Omiunu
Abstract: Medical doctors' professional knowledge and clinical expertise are very critical to the quality of health services provided by them, which makes it highly imperative for them to regularly update and share knowledge. This study therefore focuses on investigating knowledge sharing among medical doctors in the Ibadan metropolis, Nigeria by seeking to find out the factors that predict knowledge sharing among these professionals. The descriptive survey research design was adopted. Data was collected with a questionnaire from medical doctors who were randomly selected across the five local government areas that make up the Ibadan metropolis. Findings reveal that individual factors (attitude, perceived behavioural control and trust), social factors (social interaction and subjective norms), organisational factors (organisational culture and formalisation), motivational factors (enjoyment in helping others, rewards and incentives), and technological factors (availability of ICTs) predict KSB of the doctors. The study also found a significant difference between the demographics of the doctors and their KSB. The study recommends that hospital management, healthcare policymakers and stakeholders could leverage these factors to promote KS culture among medical personnel.
Keywords: knowledge sharing; medical doctors; organisational culture; social interaction; availability of ICTs; enjoyment in helping others; Ibadan metropolis.
Japanese 5S principles and knowledge management practice in the context of small industries in the islands of Indonesia
by Muslim El Hakim Kurniawan, Gatot Yudoko, Mursyid Hasan Basri, Aang Noviyana Umbara
Abstract: Indonesia, which comprises of more than 17,500 islands, has an ongoing problem with small firms on its islands. The drawbacks are issues of low competitiveness, one-person show management and limited resources. Previous research highlighted the significant root cause as knowledge management is not widely applied. However, few researchers discussed knowledge management with island entrepreneurs which had become a gap. Employing an in-depth interview on small firms located on the islands, this paper tried to compile a theory-building method. The findings offered a novel insight into envisioning an affordable knowledge management system that features cultural development and innovation. This paper also discussed the secret recipes for staff turnover cure and shared knowledge for the pitfall of knowledge cure. This paper argues the importance of an affordable and applicable KM culture in the small industries as a recommendation for policymakers and island entrepreneurs.
Keywords: knowledge management; island; entrepreneur; small-medium industries; SMIs; 5S; Indonesia.