International Journal of Knowledge Management Studies (6 papers in press)

Regular Issues

• Can firms have a knowledge-based CSR personality? A matrix typology  
  by Saju Valliara Jose, Krishna Venkitachalam 
  Abstract: Extant literature in corporate social responsibility (CSR) is broad and prevailed by empirical studies, but the conceptual understanding of the relationship between the firms knowledge of social responsibility and practices seems scanty. The literature evidence that tried to classify firms based on their CSR personality from a knowledge perspective is quite limited, and hence the motivation of the research gap in this paper. The paper develops a conceptual level matrix model based on the review of pertinent theoretical work of stakeholder theory in the context of social responsibility literature. Following on, a matrix typology of four CSR personality types of defectors, accidentals, hypocrites, and apostles are proposed in the paper. As the study is at a conceptual level, future research could empirically test and refine the CSR personality typologies model in multiple contexts. Finally, some concluding remarks on the need for an understanding of the typology of firms based on CSR practices and knowledge (i.e., know-how) and related implications are presented.
  Keywords: corporate social responsibility; CSR; matrix model; CSR personality; CSR knowledge; CSR practices.
  DOI: 10.1504/IJKMS.2023.10058263
   
  
• Doing without knowing: an exploration of knowledge management in think tanks  
  by Sammar Javed, Moheeb Abualqumboz, Jim Bamford, David Bamford 
  Abstract: The management of knowledge in think tanks (an under-represented research context) implies participants' awareness of knowledge management tools and techniques. To date, research on knowledge management presumes that organisations are fully aware of formal knowledge management practices. The research examines the process of knowledge management within Pakistani think tanks to explore if both tacit (informal) and explicit (formalised) knowledge management practices exist, and whether they are independent of the knowledge workers' awareness of these practices. Data was collected through interviews, observations, and extensive document collection and then analysed using a knowledge-based view. The results show that Pakistani think tanks are managing both tacit and explicit knowledge independently of an awareness of the existence of the tools and techniques that are available to do so. This paper contributes to existing knowledge management literature by providing a framework for knowledge management independence and explaining the phenomenon. The paper provides practical and social implications that relate to think tanks and similar institutional contexts.
  Keywords: knowledge management; Pakistani think tanks; awareness; social policy; knowledge management independence.
  DOI: 10.1504/IJKMS.2023.10053544
   
  
• Tacit knowledge sharing: review of literature and integrative framework  
  by Godfred Yaw Koi-Akrofi 
  Abstract: Tacit knowledge is deemed essential in the creation of strategic innovations and represents a basis for the development of lasting competitive advantage. Therefore, understanding tacit knowledge sharing (TKS) has important implications for organisations and individuals who are continuously confronted with the challenge of acquiring and transferring tacit knowledge. Despite several studies on TKS, there seems to be an absence of an overarching picture of the concept of tacit knowledge and the relationship between this concept and other constructs. By reviewing 33 studies, this study synthesises the relationship between TKS and its antecedents. Particularly, we examine definitions of tacit knowledge, hindrances to TKS, and categorise TKS antecedents based on their levels of origin using the antecedents, decision, outcomes (ADO) and theories, context, methods (TCM) framework.
  Keywords: tacit; knowledge; sharing; integrative; framework; hindrances.
  DOI: 10.1504/IJKMS.2023.10054126
   
  
• Building organisational resilience through knowledge management in banking sector  
  by Collins Irem Okechukwu, Friday Ogbu Edeh, Stephen Aleke, Okwuagwu Augustine Akaolisa, Obichere Anthony Chukwuemeka, Agnes Ugboego Chukwu, Bethel Udokah Oganezi, Linus Adama, Ogbonnaya Eze Nweze, Ifeoma Gloria Duruzor, Ebere Rejoice Okocha 
  Abstract: Environmental turbulences are usually challenging to managers and financial administrators especially when such forces are uncontrollable. It therefore implies that knowledge associated with such disruption must be acquired, stored, and disseminated to organisation stakeholders to enable them build organisational resilience through anticipation, robustness and recoverability. It is based on this premise that this study investigated the effect of knowledge management on organisational resilience using a cross-sectional research design, knowledge-based and organisational adaptation as baseline theories with a sample frame of 750 workers from 15 deposit interest money banks in sub-Saharan Africa. Linear regression was used to analyse the research hypotheses. It was found that knowledge management predicted organisational resilience. The study concludes that knowledge management that is measured in terms of knowledge acquisition, knowledge sharing, and knowledge storage has the capacity of building the resilience of deposit money banks.
  Keywords: knowledge; banks; organisational resilience; crisis; knowledge management.
  DOI: 10.1504/IJKMS.2023.10054793
   
  
• Examining the role of organisational trust on information sharing intention and human resource analytics outcomes: an empirical study  
  by Sarika Singh, Ashutosh Muduli 
  Abstract: In the context of digitisation and business analytics, research has recognised the importance of information sharing. Information provided by employees is an important input for human resource analytics. However, ethics and privacy concerns limit the extent and quality of information shared. Drawing on privacy calculus theory and communication privacy management theory, the study examines the influence of intention to share information and organisational trust on human resource analytics outcomes. Data is collected from employees in core industries such as IT/ITES, oil and gas, power, healthcare, pharmaceuticals, and renewable energy, with PLS-SEM used for data analysis. The result suggests that managers need to improve organisational trust as it aids in information flow and integration of strategic HR knowledge management systems in the organisation. The research may extend the communication privacy management theory to the area of information sharing for human resource analytics.
  Keywords: information sharing intention; organisational trust; human resource analytics; privacy calculus theory; PCT; communication privacy management theory.
  DOI: 10.1504/IJKMS.2023.10057967
   
  
• The effect of the components of intellectual capital on organisational performance: evidence from the telecom industry  
  by Faisal Masood, Khalil Ahmed Channa, Syed Mir Muhammad Shah 
  Abstract: The purpose of the research is to examine the effect of the individual components of intellectual capital: human capital (HC), structural capital (SC), and relational capital (RC) on both financial performance (FP) and operational performance (OP) in the telecom sector of Pakistan. The quantitative research design is used and a questionnaire is distributed among telecom sector employees to collect the data. The findings show overall intellectual capital is significant for both financial performance and operational performance. Among the individual components, human capital is a positive and significant contributor to both financial performance and operational performance. The results specifically indicate that the telecom sector employees are creative in nature and effectively utilise their skills and knowledge. In contrast, structural capital shows an insignificant relationship to both financial performance and operational performance. Structural capital can be improved by bringing flexibility to information systems and operations procedures. The contribution of relational capital is also insignificant that can be enhanced by maintaining long-term relations with customers in the telecom sector.
  Keywords: human capital; structural capital; relational capital; financial performance; operational performance.
  DOI: 10.1504/IJKMS.2023.10056256