International Journal of Knowledge Management Studies (19 papers in press)
Analysing and Visualising the Trends in Knowledge Management: Towards a Normative Knowledge Management Framework
by Burcu Kör, Meltem Mutlutürk, Marjolein C.J. Caniëls
Abstract: The purpose of this study was to analyse knowledge management research trends to understand the development of the field using a combination of scientometric, bibliometric, and visualisation techniques, subsequently developing a normative framework of knowledge management from the results. 282 articles between the years 2010-2015 were retrieved, analysed, and visualised to produce the state of knowledge management during the selected timeframe. The results of this study provide a visualisation of the current research trends to understand the development of the knowledge management discipline. There are signals that the literature about knowledge management is progressing towards academic maturity. This study is one of the first studies to combine bibliometric and scientometric methods to assess productivity along with visualisation, and subsequently provide a knowledge management framework drawing from the results of these methods.
Keywords: Bibliometric; Scientometric; Visualisation; Knowledge Management Framework; Knowledge Management; Citation Analysis; h-index; g-index.
The interplay of strategies and knowledge for competitive advantages in a medium low-tech industrial cluster located in an emerging country
by Marcos Ferasso
Abstract: This research explored how strategies and knowledge are used within a medium low-tech industrial cluster to achieve competitive advantages. Firstly, a meta-bibliographical survey of literature was conducted to find theoretical gaps; secondly, an empirical case study was analysed. The dataset comprises collected interviews, several documentation and non-participating observations. Data was analysed through categorization technique, after being reduced, prioritized and synthetized. Main findings revealed that the cluster' companies implemented adaptive strategies, according to Chaffee
Keywords: Strategy. Knowledge. Industrial cluster. Innovation. Medium-low technological innovations.
The effect of organizational agility as mediator in the relationship between knowledge management and competitive advantage and innovation in sport organizations
by Mehdi Salimi, Ali Nazarian
Abstract: The purpose of the present article is to study the effects of mediator organizational agility in the relation between knowledge management and innovation and competitive advantage in sports organizations. This study is of functional objective and descriptive- Progressive content. The test population included all the staff active in sports organizations of Isfahan province the amount of which was determined based on sufficient amounts of 16 hidden variables resulting in 320 people and were chosen through accessible and purposeful sampling. The standard knowledge management questionnaire of Newman and Conrad (1999), innovation Jim
Keywords: Competitive advantage; Innovation; Knowledge management; Organizational agility; Sports organizations.
Characterizing Research on Knowledge Sharing in Banking Sector: A Systematic Literature Review and Research Agenda
by DARCI DE BORBA, Marcírio Chaves, Mírian Oliveira
Abstract: Knowledge sharing (KS) has been gaining the attention of researchers, including the banking sector, for decades. Current research on KS in this sector covers various sources and repositories, making a systematic literature review necessary for a better understanding of the subject. The aim of this article is to understand how studies on KS in the banking sector are characterized. This research contributes to the literature in three ways: 1. It characterizes the studies on KS in the banking sector; 2. It presents new insights into KS in the banking sector, for example the influence of digital media, hypercompetitivity, the hiding of knowledge, and social, structural and technological factors in KS; and 3. It proposes a research agenda to investigate constructs aligned to the recent changes in the banking sector.
Keywords: Knowledge Sharing; Banking Sector; Knowledge Management; Systematic Literature Review.
The effects of a spiral model knowledge-based conversion cycle on improving organizations performance: A case study
by Nazila Moftian, Yousef Gheibi, Ruhollah Khara, Hamid Safarpour, Taha Samad-Soltani, Mehdi Vakili, Saeideh Foladlou
Abstract: Due to an increasingly competitive environment, recognizing the strategic value of knowledge is an important resource for maintaining a competitive advantage and to improve organizational performance. The objective of this study included the effects of the conversion cycle of knowledge on a knowledge-based company's performance. Four hypotheses based on knowledge socialization, externalization, internalization, and combination of Nonaka and Takeuchi model were tested. 59 questionnaires were completed by medical technology knowledge company members and statistical analysis was performed using SPSS software. The results showed a positive and significant correlation coefficient for the socialization and externalization and internalization of knowledge variables and the stakeholders aspect within the organizational performance. Policymakers should focus on proposals that invest in the elite creative thinkers ideas by creating a favorable environment for the flourishing of creativity, developing knowledge sharing within a company and in science and technology cities.
Keywords: Knowledge management; Nonaka and Takeuchi; spiral model; case study; knowledge; performance; business; Iran.
Knowledge Transfer and Technological Upgrading of Foreign Affiliates in Indonesia: Firm Level Analysis
by Lutfah Ariana
Abstract: Knowledge transfer is an essential process to generate the capacity of technological advancement for industrial development in developing countries. This paper aims to explore the role of knowledge transfer and learning process to support the improvement of technological capabilities of local suppliers. By using a sampling method of 26 multinational companies (foreign affiliates) in machinery and electrical components sector in Indonesia, several possible determinants pursuing knowledge transfer activities are analyzed. The limited size of sample is one of the lack in the data collection. This study confirms findings that the possibility of knowledge transmission for local suppliers does exist, particularly for joint venture firms and those who have export activities. The foreign affiliates with research and development divisions are more likely to transfer knowledge to local firms. To explore in detail, two case studies were selected from the sample to describe how knowledge transfer activities managed among partners. It suggested that knowledge transfer as an effort of upgrading technology depends on the learning experience between firm development and external source of knowledge. A process to formalize knowledge transfer relationships with equal benefits between sender and recipient is a key.
Keywords: knowledge transfer; foreign affiliate; local supplier; multinational; upgrading technology.
Knowledge management for project management: a model proposal based on a learning system
by Leandro Pereira, Renato Lopes Da Costa, Álvaro Dias, Rui Gonçalves
Abstract: Nowadays, the evolution of the organisations is more and more taken by the implementation of projects. The implementation of projects is the only way for continuous improvement and the differentiation in a market more and more global and competitive. We come across ourselves with successive failures of projects that do not fulfil its objectives; one of the main causes is the lack of shared best practices adopted in past projects. This research collects the experience of 50 certified project managers and based on this, develops one hundred scenarios of project execution using a mathematic regression analysis model and system dynamics to develop a learning model between projects in a sequence and concurrent way. The main finding is that it is possible to create an organisational knowledge base for continuous learning considering the project as the main source.
Keywords: knowledge management; project management; learning organisation; PMBOK; earned value management.
Determinants of Reverse Knowledge Transfer: A Systematic Literature Review
by Amir Reza Sinai, Dongcheol Heo
Abstract: In the context of Multinational Corporations (MNC), subsidiaries have emerged as vital creators of the knowledge and competencies. In order to remain competitive in a global business environment, MNCs must effectively collect and implement the knowledge of their geographically dispersed network of subsidiaries. The purpose of this study is to investigate reverse knowledge transfer (RKT), the transfer of subsidiary knowledge to headquarters. Parent companies often remain ineffective in exploiting subsidiary knowledge, even ignoring the competencies available in their subsidiaries. By systematically reviewing the relevant literature on reverse knowledge transfer from 2000 to 2018, this paper examines the determinants affecting RKT, offering a clear overview of the research so far besides identifying the gaps that could be beneficial for further study.
Keywords: Reverse knowledge transfer; Reverse knowledge flow; Knowledge management; Headquarter – subsidiary relationship.
Why is there no consensus on what knowledge management is?
by Fabio Corrêa, Claudio Paixão Anastácio De Paula, Dárlinton Barbosa Feres Carvalho, Miranda Fuzikawa Anastácio
Abstract: Due to the multiplicity of meanings, there is no clear consensus about what knowledge management is, demanding to understand, in the light of the latest descriptions, which main aspects promote the absence of a harmonious agreement. This research intends to identify and analyse the intervenient that cause disagreements regarding the definition of knowledge management in order to support the proposal of a description that can be generalised. The bibliographic research was carried out to identify current definitions of knowledge management, being of an exploratory nature. Then, the identification of the intervenient that promote the absence of consensus were analysed and categorised by a qualitative approach, which made use of
the content analysis technique. 192 intervenient were identified. The conceptual
variations through the combined use of these terms explain the inconsistency of
descriptions on knowledge management and the impossibility of reaching consensus. This analysis contributed for a new definition.
Keywords: knowledge management; consensus; definition; concept.
Personal profile management on Etsy
by Lina Portnoy, Daphne R. Raban
Abstract: We apply the theory of self-presentation to study the relation between seller profiles in the online crafts marketplace, Etsy, and sales volume. Further, using Machin and van Leeuwenns personal profile categorisation framework we study the contribution of unique elements in the sellers texts to their business outcomes. The research question that drives the study is: What is the textual makeup of an influential personal profile? Statistical and text analysis of a random sample of 1,800 sellers' pages revealed that the profile describing the seller had a positive effect on sales volumes, meaning that digital platforms resemble craftspeople's workshops in terms of the importance of craftsperson persona in sales promotion. In contrast to the theoretical prediction, 'being' text element was most influential and 'materials' most prevalent. The research contribution is two-fold: studying the relation between impression management and actual online purchase transactions; discovering unique text elements related to business outcomes.
Keywords: personal profile management; profile categorisation framework; digital platform; crafts; impression management; e-commerce.
Towards a conceptual model for knowledge management processes integration into strategic decision-making
by Diego Hernando Flórez-Martínez, Jenny Marcela Sánchez-Torres, Carlos Alberto Rodríguez-Romero
Abstract: Research and development organisations have been considered key drivers for technical change and economic development. However, even these organisations are intensive in knowledge generation, its decision-making process occurs in emergency conditions. Despite of the advances both in conceptual and practical approaches to KM integration into DM processes, there is still a research gap in how KM processes are integrated and interact on each DM phase. This paper aims to present the design of conceptual model for KM processes integration, into strategic DM at R&D organisations, based on three sequential stages. First, qualitative content analysis is used to identify critical relationships and factors in KM and DM scientific literature. Second, a matrix relation scheme was adapted to visualise KM processes integration into each DM. Third, a standardised representation of an integrated KM-DM process is developed using the business process integration method based on the BPMN standard. Finally, the integrated model is presented
Keywords: R&D organisations; knowledge-based decision-making; processes integration; knowledge management modelling; knowledge creation; knowledge transfer.
The impact of perceived organisational support on knowledge hiding behaviour of call centre employees: a moderated mediation model
by Muhammad Awais Khan
Abstract: Knowledge hiding behaviour is detrimental to the individual, team and organisational performance. The purpose of this study was to investigate the roles of perceived organisational support (POS) and prosocial motivation (PM) of call centre employees as triggers to knowledge hiding (KH) behaviour. Based on the social exchange theory, the present study empirically investigated the relationship between perceived organisational support and knowledge hiding behaviour of call centre employees in Pakistan. The data were collected from 199 call centre employees through an online questionnaire and analysis was performed using the PLS-SEM technique. The moderated mediation was tested through Hayes process (SPSS). The results of the quantitative data analysis revealed a significant negative relationship between perceived organisational support and knowledge hiding behaviour implying that in the absence of POS, employees engage in knowledge hiding behaviour. The link between perceived organisational support and knowledge hiding was partially mediated by prosocial motivation. Moreover, coworker support can act as a buffering variable between the direct link of perceived organisational support and prosocial motivation, as well as between the indirect link of perceived organisational support and knowledge hiding behaviour particularly in the environments marked by low perceived organisational support.
Keywords: perceived organisational support; POS; knowledge hiding; call centre industry; prosocial motivation; coworker support.
Knowledge transfer in open innovation through licensing: evidence of Chinese firms
by Cecile Ayerbe, Liliana Mitkova, Die Hu, Yuandi Wang
Abstract: This article aims at analysing technological knowledge transfer through the implementation of open innovation (OI) in China thanks to patent licensing. It addresses the following question: What are the open processes based on patent licensing used by Chinese firms to share their knowledge? Knowledge sharing is investigated through three recognised processes: out-licensing, in-licensing and coupled ones. While previous studies have enriched our understanding of a specific openness process (mostly in-licensing), they give the limited empirical evidence of these three processes. Our research extend these studies by outlining the deployment of the three processes by Chinese firms. It contributes to a comprehensive approach of knowledge sharing by shedding light on their relationships.
Keywords: Chinese firms; knowledge transfer; licensing; open innovation; out-licensing; in-licensing; coupled process.
A multi-dimensional approach for accepting and using e-learning cloud: A developing country perspective
by Ali Alshaher, Mohammed Mustafa Hussein Hasan, Amir. A. Abdulmuhsin
Abstract: The study investigates the issues on the acceptance and use of e-learning computing to propose appropriate solutions. This research was conducted by proposing a multi-dimensional model to influence the recipients intention to accept and use cloud computing. The study variables were analysed using a quantitative approach, which included determining the validity of theoretical trends as well as the study hypotheses. Selected colleges of the Universities of a Middle Eastern Country were investigated for this study. Questionnaires were distributed among 375 students, and 369 of these questionnaires were retrieved. Ultimately, the sample size included 361 participants. The researchers used statistical data processing by SPSS, Amos and SmartPLS. The results of this study showed evidence of the crucial role of the proposed model in the acceptance and use of cloud computing e-learning.
Keywords: e-learning; cloud computing; e-learning cloud; knowledge management systems; SEM; Middle East countries; universities.
The role of knowledge management in virtual learning environments: a systematic review
by Ahlam Wahdan, Sendeyah Hantoobi, Said A. Salloum, Khaled Shaalan
Abstract: The main objective of this systematic review is to analyse the up-to-date knowledge management in virtual learning environments studies. In that, 94 research articles ranged between 2005 and 2020 were critically analysed. Subsequently, the researchers integrated the findings to display the output with one result. Various countries hosted the studies; however, China, Iran, and European countries were among the pioneers. Besides highlighting the e-learning, the role of knowledge management processes (KMPs) in virtual learning environments (VLEs) was emphasised by the systematic review. Moreover, it described the successful integration of KM in LMS within the VLE. It also realised the benefits of this integration on e-learning elements: the instructors, the learners, and the organisation. Moreover, knowledge creation is found to be the most adopted KMP in LMS. The findings revealed that the KM significantly contributed to e-learning to create a different and distinct education method leading to a Renaissance in the modern age.
Keywords: e-learning; virtual learning environment; VLE; knowledge transfer; knowledge acquisition; learning management systems; LMSs; systematic review meta-analysis.
Knowledge management processes and organisational performance: a systematic review
by Aondoseer Abeh, Noraini Abu Talib, Sani Mohammed
Abstract: Knowledge management (KM) is one of the most deliberated topics in strategic management. The most prominent area of discussion is the role of KM in enhancing organisational performance. This paper aims at reviewing empirical literature on the relationship between KM processes and various performance outcomes to identify key KM processes, research trend and further research path. Following a meticulous evaluation of existing body of literature from specialised databases, 43 published journal articles on knowledge management from 2014 to 2019 were systematically reviewed and evaluated. Empirical studies were sought from a number of databases such as Science Direct, Scopus, JStor, Springer and Emerald Insight. The findings indicate that the application of KM processes significantly influence innovation, business success, competitive advantage, efficiency and other performance outcomes. These significant relationships notwithstanding, there exist opportunities for additional studies to evaluate their impact in other economic sectors and geographical regions.
Keywords: knowledge management; knowledge management processes; KMP; organisational performance; innovation; competitive advantage; systematic review.
Influence of knowledge management system on customer satisfaction index - an application study of CRM by offering performance enhancement for transmission
by S. Ramesh, V.J. Sivakumar
Abstract: This research signifies a unique approach in cultivating the customer relationship, influenced by the enhancement of 'fatigue life' for transmission shaft through knowledge management system (KMS). The continuous knowledge sharing of recent findings and advancements among internal customers is a critical phenomenon for better product performance and skill improvement of individuals. Subsequently, the impact on customer satisfaction is often neglected on product performance-related studies. Hence, in this paper, the correlation between product performance and knowledge enhancement of the internal customers after gaining knowledge of recent innovations in addition to accumulated knowledge through available theoretical explanations and cross functional data is studied through KM framework. The impact of KMS on customer relationship management (CRM) is validated by studying customer satisfaction on products. The correlation study is concluded that knowledge enhancement through continuous knowledge sharing of recent findings among internal customers improves their knowledge, product performance quality, and in-turn customer satisfaction. Also, the inter-relationship and contribution of each input factor is established through KMS.
Keywords: knowledge management system; KMS; knowledge enhancement; fatigue life improvement; auto sector KMS; KMS model; auto-transmission; industry KMS model.
Antecedents and performance implications of knowledge management in supply chains: a meta-analysis
by Mohammad Daneshvar Kakhki, Reza Mousavi, Muhammad A. Razi, J. Michael Tarn
Abstract: This research investigates the intersection of knowledge management (KM) and supply chain management (SCM) to provide a better understanding of supply chain knowledge management (SCKM). This research creates a nomological network that encapsulates the antecedents and performance implications of SCKM. Developed based on 58 published empirical studies on SCKM, the nomological network identifies three main functions for KM, 11 antecedents for the functions of KM, and four groups of performance implications for SCKM. The nomological network is tested using a meta-analysis approach. The method reassesses the existing literature and, while justifies the reliability of some of the findings, retracts some prior tested hypotheses. For instance, the meta-analysis shows that the effect sizes of IT infrastructure and trust, which are two antecedents of SCKM, on knowledge creation and acquisition are small and not reliable. Such findings signify the need for further investigation and show the direction for future research.
Keywords: supply chain knowledge management; SCKM; meta-analysis; empirical research; business value; nomological network.
Continuance use of enterprise social network sites as knowledge sharing platform: perspectives of tasks-technology fit and expectation disconfirmation theory
by Quang-An Ha, Jengchung Victor Chen, Thi Hong Thu Nguyen
Abstract: Enterprise social network sites (ESNS) are widely deployed in many firms to enhance employee collaborations and promote knowledge sharing within the organisation. Although firms tried to exploit the advantage of such advantaged technology, its benefits is still limited due to the challenges in the post-adoption of ESNS. Therefore, this empirical study aims to examine factors that lead to the success of ESNS post-adoption which is reflected through the continuance use of these systems for knowledge sharing by employing the task-technology fit (TTF) theory and the expectation disconfirmation theory (EDT). The results showed that the fit between knowledge-related tasks and ESNS characteristics, ESN satisfaction, and the knowledge self-efficacy influence user's continuance knowledge sharing intention. Moreover, the significant impact of disconfirmation of reciprocity on ESN satisfaction and the impact of disconfirmation of helping others on knowledge self-efficacy provide complementarity factors that complete the picture of the continuance use of ESNS as well as devise some guidelines for ESNS post-adoption practices. Finding discussion, implications, and limitations are provided.
Keywords: task-technology fit; TTF; social-technology fit; knowledge sharing efficacy; satisfaction; disconfirmation; ESNS.