International Journal of Knowledge Management Studies (5 papers in press)

Regular Issues

• Dark triad instigating knowledge hiding in higher education institutions: the moderating role of workplace spirituality  
  by Parikshit Joshi, Garima Joshi, Anshu Singh, Preeti Singh, Priyanka Rastogi, Bala Pratap Singh, Richa Rastogi 
  Abstract: Employees of knowledge industry often found indulged in knowledge hiding practices instigating knowledge hiding behaviour (KHB). Based on the social exchange theory, the current study investigates the impact of dark triad (DT) personality dimensions (Machiavellianism, narcissism, and psychopathy) on KHB dimensions (rationalised hiding, evasive hiding, and playing dumb). The data was collected from 281 faculty members working with higher education institutions in India. The results revealed that Machiavellians mostly instigate evasive hiding, narcissists believe in rationalised hiding, and playing dumb is primarily instigated by psychopaths.
  Keywords: dark triad; knowledge hiding behaviour; KHB; workplace spirituality; higher education institution; HEI; social control theory; SCT.
  
  
• Unlocking the potential of knowledge management in harnessing technological advancements for design and development  
  by Nisha Nandal, Dibyahash Bordoloi, Shouvik Sanyal, Naveen Nandal 
  Abstract: New technology can revolutionise business operations and bring in a more innovative and inquisitive era. Comprehensive commercial solutions require a departure from administrative remedies or system deployment. Instead, a user-centric design approach should guide the strategic integration of supplementary technologies to support important organisational operations. This study bridges theoretical rigour with practical applicability by identifying latent and emphasised patterns using projected industry developments and a complete literature analysis. This dynamic landscape’s main technical impacts include value generation, enhanced customer relationships, and knowledge-driven, human-centred corporate processes. Beyond increasing customer value, these key business responsibilities should include a strategic blueprint to make critical processes and information accessible to customers and stakeholders, based on carefully designed operational planning tools. This study suggests more research. It encourages scholars and organisations to work together to prepare for the changing digital landscape. Organisations may adapt to the digital age and succeed in a changing business climate by following these advices and embracing the revolutionary power of new technology.
  Keywords: business process management; automated innovation; leadership effectiveness; newly developed technologies; management information; business process innovation; knowledge management.
  
  
• Can knowledge management drive innovation and sustainability? Insights from the integrated steel industry  
  by Vimal Kumar Deshmukh, Animesh Agrawal, Suraj Kumar Mukti 
  Abstract: This research paper explores the implementation of a knowledge sharing platform culture to enhance individual and group capabilities in organisations, emphasising the vital role of knowledge management (KM) in fostering innovation, sustainability, and competitiveness. Focused on the integrated steel industry, the study identifies six key factors influencing innovative culture: management objectives, strategic perception, brainstorming sessions, innovative process design, innovation culture, and knowledge sharing. Spanning from 2001 to 2024, the research establishes a comprehensive framework for widespread KM adoption. Utilising the Delphi Technique, the study validates the framework, confirming KM’s substantial impact on identifying factors contributing to innovative culture. Crucial factors shaping both knowledge management (KM) and innovation within the organisation include management goals, strategic viewpoints, brainstorming sessions, innovative process design, fostering an innovation culture, and promoting knowledge-sharing culture.
  Keywords: knowledge management; KM; innovation; sustainability; steel industry; Delphi technique.
  
  
• Assessment of knowledge management processes in marketing department of enterprises in Georgia: effects of ISO 9001 certification  
  by Ahmet Demir, Maka Jebirashvili, Arian Matin 
  Abstract: Knowledge managements significance in modern business is undeniable, particularly in information-dependent marketing departments. However, empirical research on knowledge management in marketing remains insufficient. This study explores the impact of knowledge management on marketing processes and the moderating role of ISO 9001 certification. Data from a survey of 150 Georgian companies employees were analysed using a structural equation model. Results indicate that information management significantly influences marketing planning, operations, and monitoring, with some moderation by ISO 9001 certification. Despite knowledge management being a globally popular subject, research in this field is lacking in Georgia. Therefore, investigating knowledge management processes and outcomes in the knowledge-based marketing department is crucial for both academic contributions and managerial insights. This study was motivated by the dearth of research on how strengthening knowledge management processes (knowledge creation, storage, sharing, and reuse) impacts marketing planning, operations, and monitoring.
  Keywords: knowledge management; marketing processes; marketing operations; marketing planning; marketing monitoring; ISO 9001 certification.
  
  
• Knowledge management through the lens of business process management: a bibliometric analysis  
  by Nélia De Souza Mayrink Resende, Darli Rodrigues Vieira, Eduardo Amadeu Dutra Moresi, Alencar Bravo, Helga Cristina Hedler 
  Abstract: Given that process management is useful for registering and organising knowledge, business process management (BPM) can be perceived as a form of knowledge management. Through BPM practices, it is possible to analyse and redesign processes to represent and translate organisational objectives and strategies that aim to add value to customers. This exploratory article seeks to map the scientific production on this topic in the Scopus database and presents a literature review on BPM and knowledge management. The keyword co-occurrence network made it possible to identify the main concepts and those that emerged. The co-citation and bibliographic coupling network methods made it possible to carry out a relational analysis of citations, obtaining results that showed the interrelationship between documents and researchers on the subject within the scientific community. This article highlights the knowledge gaps and broadness of this topic, opening possibilities for further research. This article concludes that the interaction between process management and knowledge management influences the success of organisations worldwide.
  Keywords: knowledge management; business process management; BPM; cocitation analysis; bibliographic coupling; visual analysis; bibliometrics; processes; scientific mapping; literature review.