International Journal of Knowledge Management Studies (14 papers in press)
Knowledge production and innovation: the potential of local universities to create technology-based companies in the Brazilian State of Minas Gerais
by Leticia De Castro Peixoto, Ricardo Rodrigues Barbosa, Adriana Ferreira De Faria, Thiago Rezende Dos Santos
Abstract: This paper analyses the effects of the human capital (university researchers and graduate students) and the knowledge assets (academic publications, academic patent petitions and postgrad scholarship numbers) of the universities of Minas Gerais State, Brazil, on the creation of technology-based companies (TBCs) in its 12 mesoregions. Based on the InovaData-MG TBC census and open government data from the years 2000 to 2017, this study seeks to outline a knowledge production function for the Minas Gerais ecosystem and explore possible divergences in the innovation potential of its mesoregions. The negative binomial regression model was used to test hypotheses using variables from the states mesoregions that quantify the human capital characteristics that generate research and its knowledge assets to assess their influence on the new TBC creation. The data analysis methodology has an explanatory and predictive character which made it possible to verify part of the proposed empirical models validity. The results of this work confirm that human capital of universities and region maturity positively influences the average propensity to create new TBC.
Keywords: knowledge management; regional knowledge; innovation; technology-based companies; TBCs.
Mechanisms for capturing and transferring tacit knowledge between projects
by Ricardo Duarte Correa, Luciano Ferreira Da Silva, Isabel Cristina Scafuto
Abstract: This article aims to describe the difficulties and mechanisms for adopting a process of capturing and transferring tacit knowledge between projects. The method adopted is a systematic literature review. The articles used as references were extracted from the Scopus and Web of Science databases, totalling 102 articles. As a result, it was possible to identify factors that hinder and contribute to the capture and transfer of tacit knowledge in conducting projects, as well as to propose mechanisms that allow the knowledge management process to occur more successfully. As a contribution, this article also presents how informal spaces and socialisation are fundamental for the exchange of tacit knowledge between people involved in the projects.
Keywords: knowledge capture; knowledge transfer; project management; knowledge management; tacit knowledge.
Investigating the mediating effect of human resource strategies on the relationship between knowledge management and job performance of employees
by Morteza Raei Dehaghi, Seyed Hasan Hosseini, Mehdi Samimi, A. Mohammadi Fateh
Abstract: The present study aimed to investigate the mediating role of human resource strategies in the relationship between knowledge management and job performance of Najafabad tax affairs department employees. For this purpose, out of 100 employees of the tax affairs 80 people were selected by proportionate stratified random sampling based on Cochrans formula. Questionnaires with appropriate validity and reliability were used to collect the data. To analyse the data, first the acceptability of the theoretical model was examined using LISREL software, and it was found that the model is acceptable for the statistical population. The analysis results showed that human resource strategies have an effective role in the relationship between knowledge management and job performance of Najafabad tax affairs department employees. Accordingly, employee participation strategies, the reward system, and employee training play a role in the relationship between knowledge management and job performance of Najafabad tax affairs department employees.
Keywords: human resources strategies; knowledge management; job performance; tax affairs department.
Factors affecting the personal knowledge management amongst sales officers in Indonesian leading automotive companies
by Maria Widyarini, Oki Sunardi, Georgina Afrilia Conggo
Abstract: A capable and knowledgeable team is critical to an organisations success, particularly with the transition in economic activity toward a knowledge-based economy. With the growing demand for knowledge workers, it is vital to implement personal knowledge management for each of the individuals. However, effective personal knowledge management is complicated to implement. Therefore, it is critical to understand the factors that could affect successful personal knowledge management practices, especially after the massive deployment of technology during the Industrial 4.0. This study aims to ascertain which factors affect the implementation of effective personal knowledge management, and their relative importance. This study found that leadership significantly affects trust, while trust and extrinsic rewards impact knowledge sharing activities. Technology application was found to affecting learning behaviour, while knowledge sharing and learning behaviour significantly impact ones ability to handle personal knowledge effectively. This study revealed that intrinsic rewards are more amenable to knowledge sharing.
Keywords: personal knowledge management; PKM; extrinsic rewards; trust; leadership; technology application; knowledge sharing; learning behaviour.
Dynamic capabilities and intergenerational growth in the family business: the role played by director rotation
by Xiangqian Yu, Xiang Ao, Yu Weng, Zhenying Pan, Zheng Xu
Abstract: Director rotation mechanism can effectively solve the problem of control of family business and enhance dynamic capabilities. This paper selects the case of TaiLi, which lasted for nearly 40 years, as the object of study, and develops the theoretical basis for the alternation between turn-taking mechanism and inter-family business. The research shows that the rotation mechanism facilitates a peaceful corporate climate for family businesses, where managers can expand, share, transfer and innovate knowledge through rotation. The family business upgrades the mechanism of turning around and continuously enhances a series of dynamic capacities such as internal learning ability, resource integration ability and environmental adaptation ability, achieves intergenerational growth of family-owned businesses through the continuous emergence of heterogeneous resources. This paper establishes an analytical paradigm of turning around family business and enterprise dynamic capabilities, which can provide practical implications for the sustainable and healthy development of family businesses and managers knowledge innovation.
Keywords: family business; director rotation; knowledge innovation; governance innovation; enterprise dynamic capabilities.
Retaining customers through knowledge sharing: the mediating role of market orientation
by Mohammad Suleiman Awwad, Noor Muhammad Al-Nasraween
Abstract: This study aims to investigate the impact of knowledge sharing on customer retention and the mediating role of market orientation in commercial banks in Jordan. This study provides a new perspective to marketing literature within the context of emerging markets about the antecedents of customer retention by introducing the concept of knowledge sharing and the mediating impact of market orientation. To achieve the objectives of the study, a questionnaire was designed, based on previous studies, as the main tool for collecting data. A total of 120 completed questionnaires were collected from commercial banks employees and analysed using partial least square (PLS) method. The results indicated that knowledge sharing has a positive impact on customer retention. Market orientation dimensions (customer orientation, competition orientation, and inter-functional coordination) have a direct impact on customer retention and partially mediate the impact of knowledge sharing on customer retention.
Keywords: knowledge sharing; market orientation; customer retention; commercial banks; Jordan.
Quality and social capital management in technological alliances: a knowledge management view
by Tiziana Priede-Bergamini, Cristina López-Cózar-Navarro, Sonia Benito-Hernández
Abstract: Literature has shown that cooperation through alliances is an interesting strategic decision, since it allows competitiveness, improves knowledge, innovative results and good performance. Several studies have focused on identifying the main factors affecting inter-firm cooperation. This paper aims to improve knowledge in this line of research with aspects less covered in the literature by examining empirically the relationship of technological cooperation alliances with quality and social capital management, differentiating between vertical, horizontal and institutional cooperation, according to the nature of the chosen partner. The analysis is developed with a sample of 1,848 companies in the manufacturing sector, using a binary logistic regression to evaluate the existence of dependency relationships between the analysed variables. Results show that there is a positive relationship between business cooperation and the implementation of quality controls in the case of cooperation with suppliers, customers and competitors; however, not so in the case of cooperation with institutions.
Keywords: cooperation; knowledge management; quality management; social capital management; partner.
Dynamic capabilities for value creation from AI innovation ecosystem: a comparison between IFLYTKE and Amazon
by Yu Chen, Yantai Chen, Yanlin Guo
Abstract: Artificial intelligence is an important driving force for a new trend of scientific and technological revolution and industrial reform. This paper analyses the dynamic capabilities for value creation from artificial intelligence innovation ecosystem and proposes a research framework: institutional environment-dynamic capabilities-ecosystem stage. Based on the empirical evidence from double case study in the typical AI ecosystem, IFLYTEK and Amazon, our research leads to the following three main conclusions: 1) the difference of institutional environment has an important impact on the development of artificial intelligence ecosystem; 2) combination of dynamic capabilities can enable AI leading enterprises to promote ecosystem and comprehensive use of dynamic capabilities can promote ecological partners to participate in value creation; 3) different stages of innovation ecosystem development have different effects on dynamic capacities for value creation. Dynamic capabilities are vital for AI leading enterprises to maintain competitive advantage. As for practical implications, this research provides guidance on how to build dynamic capabilities of artificial intelligence ecosystem, and gives enlightenment to how artificial intelligence can construct dynamic capabilities for value creation to achieve sustainable development.
Keywords: dynamic capabilities; value creation; innovation ecosystem; artificial intelligence; case-study analysis.
The role of absorptive capacity and NIH syndrome in external knowledge sourcing and innovative performance: an empirical pilot study on open innovation practices of Morrocan industrial SME
by Asiya Galiulina, Samira Touate
Abstract: The purpose of this paper is to evaluate in a Moroccan context the impact of firms openness in terms of external knowledge search strategies on their innovation performance, this relationship being mediated by absorptive capacity. In addition, the moderating effect of negative attitudes towards external knowledge (not invented here syndrome) has been tested. To do so, we have used the quantitative analysis method, mobilising a hypothetical-deductive approach. The empirical verification of hypotheses was led via the SMART PLS software. The findings of our research support two hypotheses, meaning that openness in terms of external knowledge search strategies increases absorptive capacity and promotes the innovative performance of firms. However, two other hypotheses were rejected, so that negative attitudes towards external knowledge (NIH syndrome) do not moderate the relationship between openness in terms of external knowledge search strategies and absorptive capacity; as well as absorptive capacity does not lead to innovative performance directly.
Keywords: open innovation; inbound open innovation; NIH syndrome; external knowledge sourcing; absorptive capacity; innovative performance.
Opportunity-enhancing HRM practices and knowledge sharing behaviour: the mediating role of public service motivation
by Dewan Niamul Karim, Abdul Halim Abdul Majid
Abstract: In response to a growing concern over an inadequate level of knowledge sharing among the academics in higher education institutions (HEIs), the study, drawing on the self-determination theory, aims to examine the role of opportunity-enhancing HRM practices and public service motivation (PSM) in promoting knowledge sharing behaviour (KSB) of academics. Using a self-administered questionnaire, data were conveniently collected from 203 full-time faculty members serving in 12 private HEIs in Bangladesh. The results based on the structural equation modelling indicate that two HRM practices (i.e., teamwork and employee participation) have direct effects on KSB; whereas job autonomy is insignificantly related with KSB. Moreover, PSM mediates the relationship between all the three HRM practices (i.e., teamwork, employee participation, and job autonomy) and KSB. The findings suggest that jobs should be designed around the opportunity-enhancing HRM practices to promote PSM and KSB among the academics in HEIs.
Keywords: HRM practices; teamwork; job autonomy; employee participation; public service motivation; PSM; knowledge sharing behaviour; KSB; higher education institutions; HEIs.
Use of information and communication technologies to support knowledge sharing in development organisations
by Peter Gatiti
Abstract: This paper aims to identify knowledge sharing mediums used in development organisations and determine how different technologies support knowledge sharing. Results explore the strategies for using ICTs to extract, share, and disseminate knowledge. The qualitative data was gained from interviews with 11 knowledge management practitioners working in Kenya's development organisations. All interview questions were open-ended and were consistent across the interview sessions. Qualitative data were analysed in themes using NVivo. Findings show that knowledge sharing in development organisations was supported by ICT-based tools, social media tools and collaborative tools. These tools were used for knowledge extraction, sharing and dissemination. The study revealed that knowledge sharing was influenced by several factors key among them top management support, technology, reward system, culture and trust. Knowledge sharing was obstructed by individual, organisational, and technological factors. This research is valuable in identifying ICT-based knowledge sharing practices unique to development organisations.
Keywords: knowledge management; knowledge sharing; knowledge extraction; knowledge dissemination; development organisations; information and communication technologies; ICTs.
Employee perception of their motivation based on the methods used by the leader
by Renato Lopes Da Costa, Rui Gonçalves, Joana Félix, Filipa Martinho, Leandro Pereira, Álvaro Dias
Abstract: In the organisational environment, leadership is the main responsible for the motivational stimuli, having to form an environment of serenity, but on the other hand, one that provokes the collaborators with the objective that they obtain a better performance in their work. The success of motivation, within an organisation, does not only consist of reaching the goal, but also the ability to make a movement towards the goal. The research was done through structural equation modelling (SEM) using the partial least square path to determine which different types of factors are used by the leader, applied to 104 answers gathered through a questionary built based on the literature review. The findings showed that behavioural factors positively influence the level of motivation, that the qualitative factors studied do not have a positive impact on the levels of motivation, and that the respondents have knowledge and perception that behavioural factors positively influence the levels of motivation.
Keywords: motivation; organisation; leadership; collaborator.
Predicting behavioural intentions using an extended technology acceptance model
by Hasan M. Aleassa, Hayel T. Ababneh, Khider Hamid Khider, Ahmad Al-Omari
Abstract: Though e-learning is being adopted at an accelerating rate in universities, extant research suggests that the dropout rate in the e-learning context is substantially high. Yet, some researchers argue that our knowledge of the reasons for why some users discontinue online learning after their initial usage is limited. Thus, a research model (based on TAM) was developed with direct, indirect, and moderating hypotheses to investigate factors affecting intention to continue use the e-learning system. The results indicated a significant direct effect of perceived usefulness and perceived ease of use on students' satisfaction with the e-learning, which in its turn significantly affects intention to continue using the e-learning system. Moreover, the study found a direct and mediating effect (through confirmation) of subjective norms on perceived usefulness. Lastly, the results of the study revealed a direct effect of self-efficacy on perceived ease of use, the study also showed that this relationship was moderated by two constructs: technical support and resilience. Discussion of the results, recommendations, limitations of the study and directions for future research are provided.
Keywords: e-learning; electronic learning; technology acceptance model; TAM; perceived ease of use; PEOU; subjective norms; perceived usefulness; self-efficacy; resilience; technical support; behavioural intentions; knowledge management.
Analysis of knowledge management dimensions contributing to successful implementation of Six Sigma: an empirical study
by Anthony Bagherian, Mark Gershon, Vikas Swarnakar
Abstract: The goal of this research is to determine what elements of knowledge management (KM) influence the success of Six Sigma implementation programs in the automotive industry. According to a study conducted by different authors, over 60% of all corporate Six Sigma projects fail due to various misconceptions and incorrect SS knowledge management deployments. The research used a survey, which was disseminated to participants from Germany, the UK, and Sweden. The findings observed two essential elements of KM: 1) the company's forming 'expert systems to capture and circulate key skills and knowledge'; 2) knowledge sharing among the Six Sigma agents. The study's practical implications would assist institutions and academics in adopting these two elements into their knowledge management approach toward the deployment of SS. This study is an original contribution to the investigation of key elements of knowledge management in the European automobile industry, adopting a mixed-method research approach.
Keywords: Six Sigma; knowledge management; key elements; empirical study; simple random sampling; SRS; mixed method approach; factor analysis.