International Journal of Knowledge Management Studies (13 papers in press)
The effect of organizational agility as mediator in the relationship between knowledge management and competitive advantage and innovation in sport organizations
by Mehdi Salimi, Ali Nazarian
Abstract: The purpose of the present article is to study the effects of mediator organizational agility in the relation between knowledge management and innovation and competitive advantage in sports organizations. This study is of functional objective and descriptive- Progressive content. The test population included all the staff active in sports organizations of Isfahan province the amount of which was determined based on sufficient amounts of 16 hidden variables resulting in 320 people and were chosen through accessible and purposeful sampling. The standard knowledge management questionnaire of Newman and Conrad (1999), innovation Jim
Keywords: Competitive advantage; Innovation; Knowledge management; Organizational agility; Sports organizations.
Knowledge Transfer and Technological Upgrading of Foreign Affiliates in Indonesia: Firm Level Analysis
by Lutfah Ariana
Abstract: Knowledge transfer is an essential process to generate the capacity of technological advancement for industrial development in developing countries. This paper aims to explore the role of knowledge transfer and learning process to support the improvement of technological capabilities of local suppliers. By using a sampling method of 26 multinational companies (foreign affiliates) in machinery and electrical components sector in Indonesia, several possible determinants pursuing knowledge transfer activities are analyzed. The limited size of sample is one of the lack in the data collection. This study confirms findings that the possibility of knowledge transmission for local suppliers does exist, particularly for joint venture firms and those who have export activities. The foreign affiliates with research and development divisions are more likely to transfer knowledge to local firms. To explore in detail, two case studies were selected from the sample to describe how knowledge transfer activities managed among partners. It suggested that knowledge transfer as an effort of upgrading technology depends on the learning experience between firm development and external source of knowledge. A process to formalize knowledge transfer relationships with equal benefits between sender and recipient is a key.
Keywords: knowledge transfer; foreign affiliate; local supplier; multinational; upgrading technology.
Knowledge management for project management: a model proposal based on a learning system
by Leandro Pereira, Renato Lopes Da Costa, Álvaro Dias, Rui Gonçalves
Abstract: Nowadays, the evolution of the organisations is more and more taken by the implementation of projects. The implementation of projects is the only way for continuous improvement and the differentiation in a market more and more global and competitive. We come across ourselves with successive failures of projects that do not fulfil its objectives; one of the main causes is the lack of shared best practices adopted in past projects. This research collects the experience of 50 certified project managers and based on this, develops one hundred scenarios of project execution using a mathematic regression analysis model and system dynamics to develop a learning model between projects in a sequence and concurrent way. The main finding is that it is possible to create an organisational knowledge base for continuous learning considering the project as the main source.
Keywords: knowledge management; project management; learning organisation; PMBOK; earned value management.
Determinants of Reverse Knowledge Transfer: A Systematic Literature Review
by Amir Reza Sinai, Dongcheol Heo
Abstract: In the context of Multinational Corporations (MNC), subsidiaries have emerged as vital creators of the knowledge and competencies. In order to remain competitive in a global business environment, MNCs must effectively collect and implement the knowledge of their geographically dispersed network of subsidiaries. The purpose of this study is to investigate reverse knowledge transfer (RKT), the transfer of subsidiary knowledge to headquarters. Parent companies often remain ineffective in exploiting subsidiary knowledge, even ignoring the competencies available in their subsidiaries. By systematically reviewing the relevant literature on reverse knowledge transfer from 2000 to 2018, this paper examines the determinants affecting RKT, offering a clear overview of the research so far besides identifying the gaps that could be beneficial for further study.
Keywords: Reverse knowledge transfer; Reverse knowledge flow; Knowledge management; Headquarter – subsidiary relationship.
Personal profile management on Etsy
by Lina Portnoy, Daphne R. Raban
Abstract: We apply the theory of self-presentation to study the relation between seller profiles in the online crafts marketplace, Etsy, and sales volume. Further, using Machin and van Leeuwenns personal profile categorisation framework we study the contribution of unique elements in the sellers texts to their business outcomes. The research question that drives the study is: What is the textual makeup of an influential personal profile? Statistical and text analysis of a random sample of 1,800 sellers' pages revealed that the profile describing the seller had a positive effect on sales volumes, meaning that digital platforms resemble craftspeople's workshops in terms of the importance of craftsperson persona in sales promotion. In contrast to the theoretical prediction, 'being' text element was most influential and 'materials' most prevalent. The research contribution is two-fold: studying the relation between impression management and actual online purchase transactions; discovering unique text elements related to business outcomes.
Keywords: personal profile management; profile categorisation framework; digital platform; crafts; impression management; e-commerce.
Towards a conceptual model for knowledge management processes integration into strategic decision-making
by Diego Hernando Flórez-Martínez, Jenny Marcela Sánchez-Torres, Carlos Alberto Rodríguez-Romero
Abstract: Research and development organisations have been considered key drivers for technical change and economic development. However, even these organisations are intensive in knowledge generation, its decision-making process occurs in emergency conditions. Despite of the advances both in conceptual and practical approaches to KM integration into DM processes, there is still a research gap in how KM processes are integrated and interact on each DM phase. This paper aims to present the design of conceptual model for KM processes integration, into strategic DM at R&D organisations, based on three sequential stages. First, qualitative content analysis is used to identify critical relationships and factors in KM and DM scientific literature. Second, a matrix relation scheme was adapted to visualise KM processes integration into each DM. Third, a standardised representation of an integrated KM-DM process is developed using the business process integration method based on the BPMN standard. Finally, the integrated model is presented
Keywords: R&D organisations; knowledge-based decision-making; processes integration; knowledge management modelling; knowledge creation; knowledge transfer.
The impact of perceived organisational support on knowledge hiding behaviour of call centre employees: a moderated mediation model
by Muhammad Awais Khan
Abstract: Knowledge hiding behaviour is detrimental to the individual, team and organisational performance. The purpose of this study was to investigate the roles of perceived organisational support (POS) and prosocial motivation (PM) of call centre employees as triggers to knowledge hiding (KH) behaviour. Based on the social exchange theory, the present study empirically investigated the relationship between perceived organisational support and knowledge hiding behaviour of call centre employees in Pakistan. The data were collected from 199 call centre employees through an online questionnaire and analysis was performed using the PLS-SEM technique. The moderated mediation was tested through Hayes process (SPSS). The results of the quantitative data analysis revealed a significant negative relationship between perceived organisational support and knowledge hiding behaviour implying that in the absence of POS, employees engage in knowledge hiding behaviour. The link between perceived organisational support and knowledge hiding was partially mediated by prosocial motivation. Moreover, coworker support can act as a buffering variable between the direct link of perceived organisational support and prosocial motivation, as well as between the indirect link of perceived organisational support and knowledge hiding behaviour particularly in the environments marked by low perceived organisational support.
Keywords: perceived organisational support; POS; knowledge hiding; call centre industry; prosocial motivation; coworker support.
Knowledge transfer in open innovation through licensing: evidence of Chinese firms
by Cecile Ayerbe, Liliana Mitkova, Die Hu, Yuandi Wang
Abstract: This article aims at analysing technological knowledge transfer through the implementation of open innovation (OI) in China thanks to patent licensing. It addresses the following question: What are the open processes based on patent licensing used by Chinese firms to share their knowledge? Knowledge sharing is investigated through three recognised processes: out-licensing, in-licensing and coupled ones. While previous studies have enriched our understanding of a specific openness process (mostly in-licensing), they give the limited empirical evidence of these three processes. Our research extend these studies by outlining the deployment of the three processes by Chinese firms. It contributes to a comprehensive approach of knowledge sharing by shedding light on their relationships.
Keywords: Chinese firms; knowledge transfer; licensing; open innovation; out-licensing; in-licensing; coupled process.
A multi-dimensional approach for accepting and using e-learning cloud: A developing country perspective
by Ali Alshaher, Mohammed Mustafa Hussein Hasan, Amir. A. Abdulmuhsin
Abstract: The study investigates the issues on the acceptance and use of e-learning computing to propose appropriate solutions. This research was conducted by proposing a multi-dimensional model to influence the recipients intention to accept and use cloud computing. The study variables were analysed using a quantitative approach, which included determining the validity of theoretical trends as well as the study hypotheses. Selected colleges of the Universities of a Middle Eastern Country were investigated for this study. Questionnaires were distributed among 375 students, and 369 of these questionnaires were retrieved. Ultimately, the sample size included 361 participants. The researchers used statistical data processing by SPSS, Amos and SmartPLS. The results of this study showed evidence of the crucial role of the proposed model in the acceptance and use of cloud computing e-learning.
Keywords: e-learning; cloud computing; e-learning cloud; knowledge management systems; SEM; Middle East countries; universities.
The effect of knowledge culture on organisational productivity by considering the mediating role of knowledge sharing, competitiveness and organisational innovation
by Morteza Raei Dehaghi
Abstract: This study aims to investigating the effect of knowledge culture on organisational productivity by considering the mediating role of knowledge sharing, competitiveness and organisational innovation in Iran's Mobarakeh steel company. It was conducted through descriptive-field-correlational method. The sample size included 395 employees who were selected through stratified random sampling. Researcher self-made questionnaire was the tool of data collection and the Cronbachs alpha coefficient was obtained equal to 0.809 for the whole questionnaires. The hypotheses were tested by means of structural equation modelling. The findings revealed that, there is a positive relationship between knowledge culture and organisational productivity. It means that knowledge culture is the optimisation process of intellectual capital to achieve organisational purposes and intends to create value from intangible assets of the organisation.
Keywords: knowledge culture; competitiveness; organisational productivity; organisational innovation.
Use of information and communication technologies to support knowledge sharing in development organisations
by Peter Gatiti
Abstract: This paper aims to identify knowledge sharing mediums used in development organisations and determine how different technologies support knowledge sharing. Results explore the strategies for using ICTs to extract, share, and disseminate knowledge. The qualitative data was gained from interviews with 11 knowledge management practitioners working in Kenyas development organisations. All interview questions were open-ended and were consistent across the interview sessions. Qualitative data were analysed in themes using NVivo. Findings show that knowledge sharing in development organisations was supported by ICT-based tools, social media tools and collaborative tools. These tools were used for knowledge extraction, sharing and dissemination. The study revealed that knowledge sharing was influenced by several factors key among them top management support, technology, reward system, culture and trust. Knowledge sharing was obstructed by individual, organisational, and technological factors. This research is valuable in identifying ICT-based knowledge sharing practices unique to development organisations.
Keywords: knowledge management; knowledge sharing; knowledge extraction; knowledge dissemination; development organisations; information and communication technologies; ICTs.
Opportunity-enhancing HRM practices and knowledge sharing behaviour: the mediating role of public service motivation
by Dewan Niamul Karim, Abdul Halim Abdul Majid
Abstract: In response to a growing concern over an inadequate level of knowledge sharing among the academics in higher education institutions (HEIs), the study, drawing on the self-determination theory, aims to examine the role of opportunity-enhancing HRM practices and public service motivation (PSM) in promoting knowledge sharing behaviour (KSB) of academics. Using a self-administered questionnaire, data were conveniently collected from 203 full-time faculty members serving in 12 private HEIs in Bangladesh. The results based on the structural equation modelling indicate that two HRM practices (i.e., teamwork and employee participation) have direct effects on KSB; whereas job autonomy is insignificantly related with KSB. Moreover, PSM mediates the relationship between all the three HRM practices (i.e., teamwork, employee participation, and job autonomy) and KSB. The findings suggest that jobs should be designed around the opportunity-enhancing HRM practices to promote PSM and KSB among the academics in HEIs.
Keywords: HRM practices; teamwork; job autonomy; employee participation; public service motivation; PSM; knowledge sharing behaviour; KSB; higher education institutions; HEIs.
Analysis of knowledge management dimensions contributing to successful implementation of Six Sigma: an empirical study
by Anthony Bagherian, Mark Gershon, Vikas Swarnakar
Abstract: The goal of this research is to determine what elements of knowledge management (KM) influence the success of Six Sigma implementation programs in the automotive industry. According to a study conducted by different authors, over 60% of all corporate Six Sigma projects fail due to various misconceptions and incorrect SS knowledge management deployments. The research used a survey, which was disseminated to participants from Germany, the UK, and Sweden. The findings observed two essential elements of KM: 1) the company's forming expert systems to capture and circulate key skills and knowledge'; 2) knowledge sharing among the Six Sigma agents. The study's practical implications would assist institutions and academics in adopting these two elements into their knowledge management approach toward the deployment of SS. This study is an original contribution to the investigation of key elements of knowledge management in the European automobile industry, adopting a mixed-method research approach.
Keywords: Six Sigma; knowledge management; key elements; empirical study; simple random sampling; SRS; mixed method approach; factor analysis.