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International Journal of Knowledge Management Studies

International Journal of Knowledge Management Studies (IJKMS)

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International Journal of Knowledge Management Studies (14 papers in press)

Regular Issues

  • Use of information and communication technologies to support knowledge sharing in development organisations   Order a copy of this article
    by Peter Gatiti 
    Abstract: This paper aims to identify knowledge sharing mediums used in development organisations and determine how different technologies support knowledge sharing. Results explore the strategies for using ICTs to extract, share, and disseminate knowledge. The qualitative data was gained from interviews with 11 knowledge management practitioners working in Kenya’s development organisations. All interview questions were open-ended and were consistent across the interview sessions. Qualitative data were analysed in themes using NVivo. Findings show that knowledge sharing in development organisations was supported by ICT-based tools, social media tools and collaborative tools. These tools were used for knowledge extraction, sharing and dissemination. The study revealed that knowledge sharing was influenced by several factors key among them top management support, technology, reward system, culture and trust. Knowledge sharing was obstructed by individual, organisational, and technological factors. This research is valuable in identifying ICT-based knowledge sharing practices unique to development organisations.
    Keywords: knowledge management; knowledge sharing; knowledge extraction; knowledge dissemination; development organisations; information and communication technologies; ICTs.
    DOI: 10.1504/IJKMS.2021.10043615
  • Opportunity-enhancing HRM practices and knowledge sharing behaviour: the mediating role of public service motivation   Order a copy of this article
    by Dewan Niamul Karim, Abdul Halim Abdul Majid 
    Abstract: In response to a growing concern over an inadequate level of knowledge sharing among the academics in higher education institutions (HEIs), the study, drawing on the self-determination theory, aims to examine the role of opportunity-enhancing HRM practices and public service motivation (PSM) in promoting knowledge sharing behaviour (KSB) of academics. Using a self-administered questionnaire, data were conveniently collected from 203 full-time faculty members serving in 12 private HEIs in Bangladesh. The results based on the structural equation modelling indicate that two HRM practices (i.e., teamwork and employee participation) have direct effects on KSB; whereas job autonomy is insignificantly related with KSB. Moreover, PSM mediates the relationship between all the three HRM practices (i.e., teamwork, employee participation, and job autonomy) and KSB. The findings suggest that jobs should be designed around the opportunity-enhancing HRM practices to promote PSM and KSB among the academics in HEIs.
    Keywords: HRM practices; teamwork; job autonomy; employee participation; public service motivation; PSM; knowledge sharing behaviour; KSB; higher education institutions; HEIs.
    DOI: 10.1504/IJKMS.2022.10044033
  • Analysis of knowledge management dimensions contributing to successful implementation of Six Sigma: an empirical study   Order a copy of this article
    by Anthony Bagherian, Mark Gershon, Vikas Swarnakar 
    Abstract: The goal of this research is to determine what elements of knowledge management (KM) influence the success of Six Sigma implementation programs in the automotive industry. According to a study conducted by different authors, over 60% of all corporate Six Sigma projects fail due to various misconceptions and incorrect SS knowledge management deployments. The research used a survey, which was disseminated to participants from Germany, the UK, and Sweden. The findings observed two essential elements of KM: 1) the company's forming expert systems to capture and circulate key skills and knowledge'; 2) knowledge sharing among the Six Sigma agents. The study's practical implications would assist institutions and academics in adopting these two elements into their knowledge management approach toward the deployment of SS. This study is an original contribution to the investigation of key elements of knowledge management in the European automobile industry, adopting a mixed-method research approach.
    Keywords: Six Sigma; knowledge management; key elements; empirical study; simple random sampling; SRS; mixed method approach; factor analysis.
    DOI: 10.1504/IJKMS.2022.10044034
  • Knowledge production and innovation: the potential of local universities to create technology-based companies in the Brazilian State of Minas Gerais   Order a copy of this article
    by Leticia De Castro Peixoto, Ricardo Rodrigues Barbosa, Adriana Ferreira De Faria, Thiago Rezende Dos Santos 
    Abstract: This paper analyses the effects of the human capital (university researchers and graduate students) and the knowledge assets (academic publications, academic patent petitions and postgrad scholarship numbers) of the universities of Minas Gerais State, Brazil, on the creation of technology-based companies (TBCs) in its 12 mesoregions. Based on the InovaData-MG TBC census and open government data from the years 2000 to 2017, this study seeks to outline a knowledge production function for the Minas Gerais ecosystem and explore possible divergences in the innovation potential of its mesoregions. The negative binomial regression model was used to test hypotheses using variables from the state’s mesoregions that quantify the human capital characteristics that generate research and its knowledge assets to assess their influence on the new TBC creation. The data analysis methodology has an explanatory and predictive character which made it possible to verify part of the proposed empirical model’s validity. The results of this work confirm that human capital of universities and region maturity positively influences the average propensity to create new TBC.
    Keywords: knowledge management; regional knowledge; innovation; technology-based companies; TBCs.
    DOI: 10.1504/IJKMS.2022.10044513
  • Predicting behavioral intentions using an extended technology acceptance model   Order a copy of this article
    by Hasan M. Aleassa, Hayel T. Ababneh, Khider Hamid Khider, Ahmad Al-Omari 
    Abstract: Though e-learning is being adopted at an accelerating rate in universities, extant research suggests that the dropout rate in the e-learning context is substantially high. Yet, some researchers argue that our knowledge of the reasons for why some users discontinue online learning after their initial usage is limited. Thus, a research model (based on TAM) was developed with direct, indirect, and moderating hypotheses to investigate factors affecting intention to continue use the e-learning system. The results indicated a significant direct effect of perceived usefulness and perceived ease of use on students’ satisfaction with the e-learning, which in its turn significantly affects intention to continue using the e-learning system. Moreover, the study found a direct and mediating effect (through confirmation) of subjective norms on perceived usefulness. Lastly, the results of the study revealed a direct effect of self-efficacy on perceived ease of use, the study also showed that this relationship was moderated by two constructs: technical support and resilience. Discussion of the results, recommendations, limitations of the study and directions for future research are provided.
    Keywords: e-learning; electronic learning; technology acceptance model; TAM; perceived ease of use; PEOU; subjective norms; perceived usefulness; self-efficacy; resilience; technical support; behavioural intentions; knowledge management.
    DOI: 10.1504/IJKMS.2022.10044514
  • Mechanisms for capturing and transferring tacit knowledge between projects   Order a copy of this article
    by Ricardo Duarte Correa, Luciano Ferreira Da Silva, Isabel Cristina Scafuto 
    Abstract: This article aims to describe the difficulties and mechanisms for adopting a process of capturing and transferring tacit knowledge between projects. The method adopted is a systematic literature review. The articles used as references were extracted from the Scopus and Web of Science databases, totalling 102 articles. As a result, it was possible to identify factors that hinder and contribute to the capture and transfer of tacit knowledge in conducting projects, as well as to propose mechanisms that allow the knowledge management process to occur more successfully. As a contribution, this article also presents how informal spaces and socialisation are fundamental for the exchange of tacit knowledge between people involved in the projects.
    Keywords: knowledge capture; knowledge transfer; project management; knowledge management; tacit knowledge.
    DOI: 10.1504/IJKMS.2022.10044616
  • Investigating the mediating effect of human resource strategies on the relationship between knowledge management and job performance of employees   Order a copy of this article
    by Morteza Raei Dehaghi, Seyed Hasan Hosseini, Mehdi Samimi, A. Mohammadi Fateh 
    Abstract: The present study aimed to investigate the mediating role of human resource strategies in the relationship between knowledge management and job performance of Najafabad tax affairs department employees. For this purpose, out of 100 employees of the tax affairs 80 people were selected by proportionate stratified random sampling based on Cochrans formula. Questionnaires with appropriate validity and reliability were used to collect the data. To analyse the data, first the acceptability of the theoretical model was examined using LISREL software, and it was found that the model is acceptable for the statistical population. The analysis results showed that human resource strategies have an effective role in the relationship between knowledge management and job performance of Najafabad tax affairs department employees. Accordingly, employee participation strategies, the reward system, and employee training play a role in the relationship between knowledge management and job performance of Najafabad tax affairs department employees.
    Keywords: human resources strategies; knowledge management; job performance; tax affairs department.
    DOI: 10.1504/IJKMS.2022.10044748
  • Factors affecting the personal knowledge management amongst sales officers in Indonesian leading automotive companies   Order a copy of this article
    by Maria Widyarini, Oki Sunardi, Georgina Afrilia Conggo 
    Abstract: A capable and knowledgeable team is critical to an organisation’s success, particularly with the transition in economic activity toward a knowledge-based economy. With the growing demand for knowledge workers, it is vital to implement personal knowledge management for each of the individuals. However, effective personal knowledge management is complicated to implement. Therefore, it is critical to understand the factors that could affect successful personal knowledge management practices, especially after the massive deployment of technology during the Industrial 4.0. This study aims to ascertain which factors affect the implementation of effective personal knowledge management, and their relative importance. This study found that leadership significantly affects trust, while trust and extrinsic rewards impact knowledge sharing activities. Technology application was found to affecting learning behaviour, while knowledge sharing and learning behaviour significantly impact one’s ability to handle personal knowledge effectively. This study revealed that intrinsic rewards are more amenable to knowledge sharing.
    Keywords: personal knowledge management; PKM; extrinsic rewards; trust; leadership; technology application; knowledge sharing; learning behaviour.
    DOI: 10.1504/IJKMS.2022.10047057
  • Dynamic capabilities and intergenerational growth in the family business: the role played by director rotation   Order a copy of this article
    by Xiangqian Yu, Xiang Ao, Yu Weng, Zhenying Pan, Zheng Xu 
    Abstract: Director rotation mechanism can effectively solve the problem of control of family business and enhance dynamic capabilities. This paper selects the case of TaiLi, which lasted for nearly 40 years, as the object of study, and develops the theoretical basis for the alternation between turn-taking mechanism and inter-family business. The research shows that the rotation mechanism facilitates a peaceful corporate climate for family businesses, where managers can expand, share, transfer and innovate knowledge through rotation. The family business upgrades the mechanism of turning around and continuously enhances a series of dynamic capacities such as internal learning ability, resource integration ability and environmental adaptation ability, achieves intergenerational growth of family-owned businesses through the continuous emergence of heterogeneous resources. This paper establishes an analytical paradigm of turning around family business and enterprise dynamic capabilities, which can provide practical implications for the sustainable and healthy development of family businesses and managers’ knowledge innovation.
    Keywords: family business; director rotation; knowledge innovation; governance innovation; enterprise dynamic capabilities.
    DOI: 10.1504/IJKMS.2022.10047782
  • The effect of organisational agility as mediator in the relationship between knowledge management, and competitive advantage and innovation in sport organisations   Order a copy of this article
    by Mehdi Salimi, Ali Nazarian 
    Abstract: The purpose of the present article is to study the effects of mediator organisational agility in the relation between knowledge management, and innovation and competitive advantage in sports organisations. The test population included all the staff active in sports organisations of Isfahan province. The standard knowledge management questionnaire of Newman and Conrad (1999), innovation (Jiménez-Jimenez et al., 2008; Panayides, 2006; Prajogo and Sohal, 2006), competitive advantage from researcher-made questionnaire and organisational agility (Zhang and Sharifi, 2000) were used for collecting data. The results of the findings indicated that knowledge management variable has significant effects on innovation, competitive advantage and agility. Also, the effects of agility variable was not significant regarding innovation, but they had significant effects on the competitive advantage. In conclusion, Sohel test result indicated that knowledge management variable has significant effects on innovation and competitive advantage with mediator of organisational agility.
    Keywords: production innovation; process innovation; administrative innovation; knowledge creation; knowledge transfer; knowledge application; evident advantage; sustainable advantage; dynamic advantage; congruent advantage; compound advantage; competency; accountability; flexibility.
    DOI: 10.1504/IJKMS.2022.10046222
  • Towards a conceptual model for knowledge management processes integration into strategic decision-making   Order a copy of this article
    by Diego Hernando Flórez-Martínez, Jenny Marcela Sánchez-Torres, Carlos Alberto Rodríguez-Romero 
    Abstract: Research and development organisations have been considered key drivers for technical change and economic development. However, even these organisations are intensive in knowledge generation, its decision-making process occurs in emergency conditions. Despite of the advances both in conceptual and practical approaches to KM integration into DM processes, there is still a research gap in how KM processes are integrated and interact on each DM phase. This paper aims to present the design of conceptual model for KM processes integration, into strategic DM at R&D organisations, based on three sequential stages. First, qualitative content analysis is used to identify critical relationships and factors in KM and DM scientific literature. Second, a matrix relation scheme was adapted to visualise KM processes integration into each DM. Third, a standardised representation of an integrated KM-DM process is developed using the business process integration method based on the BPMN standard. Finally, the integrated model is presented.
    Keywords: R&D organisations; knowledge-based decision-making; processes integration; knowledge management modelling; knowledge creation; knowledge transfer.
    DOI: 10.1504/IJKMS.2021.10039672
  • The impact of perceived organisational support on knowledge hiding behaviour of call centre employees: a moderated mediation model   Order a copy of this article
    by Muhammad Awais Khan 
    Abstract: Knowledge hiding behaviour is detrimental to the individual, team and organisational performance. The purpose of this study was to investigate the roles of perceived organisational support (POS) and prosocial motivation (PM) of call centre employees as triggers to knowledge hiding (KH) behaviour. Based on the social exchange theory, the present study empirically investigated the relationship between perceived organisational support and knowledge hiding behaviour of call centre employees in Pakistan. The data were collected from 199 call centre employees through an online questionnaire and analysis was performed using the PLS-SEM technique. The moderated mediation was tested through Hayes process (SPSS). The results of the quantitative data analysis revealed a significant negative relationship between perceived organisational support and knowledge hiding behaviour implying that in the absence of POS, employees engage in knowledge hiding behaviour. The link between perceived organisational support and knowledge hiding was partially mediated by prosocial motivation. Moreover, co-worker support can act as a buffering variable between the direct link of perceived organisational support and prosocial motivation, as well as between the indirect link of perceived organisational support and knowledge hiding behaviour particularly in the environments marked by low perceived organisational support.
    Keywords: perceived organisational support; POS; knowledge hiding; call centre industry; prosocial motivation; co-worker support.
    DOI: 10.1504/IJKMS.2021.10040177
  • Knowledge transfer in open innovation through licensing: evidence of Chinese firms   Order a copy of this article
    by Cécile Ayerbe, Liliana Mitkova, Die Hu, Yuandi Wang 
    Abstract: This article aims at analysing technological knowledge transfer through the implementation of open innovation (OI) in China thanks to patent licensing. It addresses the following question: What are the open processes based on patent licensing used by Chinese firms to share their knowledge? Knowledge sharing is investigated through three recognised processes: out-licensing, in-licensing and coupled ones. While previous studies have enriched our understanding of a specific openness process (mostly in-licensing), they give the limited empirical evidence of these three processes. Our research extends these studies by outlining the deployment of the three processes by Chinese firms. It contributes to a comprehensive approach of knowledge sharing by shedding light on their relationships.
    Keywords: Chinese firms; knowledge transfer; licensing; open innovation; out-licensing; in-licensing; coupled process.
    DOI: 10.1504/IJKMS.2021.10040509
  • The effect of knowledge culture on organisational productivity by considering the mediating role of knowledge sharing, competitiveness and organisational innovation   Order a copy of this article
    by Morteza Raei Dehaghi 
    Abstract: This study aims to investigate the effect of knowledge culture on organisational productivity by considering the mediating role of knowledge sharing, competitiveness and organisational innovation in Iran's Mobarakeh Steel Company. It was conducted through descriptive-field-correlational method. The sample size included 395 employees who were selected through stratified random sampling. Researcher's self-made questionnaire was the tool of data collection and the Cronbach's alpha coefficient was obtained equal to 0.809 for the whole questionnaires. The hypotheses were tested by means of structural equation modelling. The findings revealed that, there is a positive relationship between knowledge culture and organisational productivity. It means that knowledge culture is the optimisation process of intellectual capital to achieve organisational purposes and intends to create value from intangible assets of the organisation.
    Keywords: knowledge culture; competitiveness; organisational productivity; organisational innovation.
    DOI: 10.1504/IJKMS.2021.10042464