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International Journal of Knowledge Management Studies

International Journal of Knowledge Management Studies (IJKMS)

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International Journal of Knowledge Management Studies (11 papers in press)

Regular Issues

  • The effect of psychological ownership on knowledge hiding in the banking industry: the role of affective and continuance commitment   Order a copy of this article
    by Adin Gustina, Sari Sitalaksmi 
    Abstract: This paper aims to investigate the effect of psychological ownership on knowledge hiding and the extent to which this relationship is weakened or strengthened by affective and continuance commitment. Territoriality was tested as mediating variable in this research. This relationship is explained using conservation of resource theory and territorial theory. Data were collected from 180 banking employees in Indonesia through a questionnaire survey. Hierarchical regression is used to test research hypotheses. Findings revealed that psychological ownership has a positive effect on knowledge hiding. Territoriality mediates the effect of psychological ownership on knowledge hiding. Affective commitment is proven to increase the influence of psychological ownership on knowledge hiding, while the findings of continuance commitment to the influence of psychological ownership on knowledge hiding do not support the hypothesis but show an interesting finding.
    Keywords: knowledge hiding; affective commitment; continuance commitment; psychological ownership; territoriality.
    DOI: 10.1504/IJKMS.2022.10051625
  • Innovation behaviour improvement strategy through knowledge-sharing behaviour based on knowledge-oriented leadership and knowledge-sharing climate   Order a copy of this article
    by Nurhidayati Nurhidayati, Zaenuri Zaenuri 
    Abstract: Strategies to improve innovation behaviour of employees are important to create new opportunities and sustainability. Knowledge-oriented leadership and knowledge-sharing climate are two pivot factors to set up employee innovation behaviour. This study aims to analyse the effect of knowledge-oriented leadership and knowledge-sharing climate on innovation behaviour through knowledge-sharing behaviour. The respondents of this study were 90 educational staff of private universities in Central Java, Indonesia and the data was then analysed by using partial least square. The results showed that knowledge-oriented leadership had a positive and significant effect on knowledge-sharing behaviour and innovative behaviour, but knowledge-sharing climate had a positive and significant effect on Knowledge sharing behaviour but had no significant effect on innovative behaviour. Knowledge-sharing behaviour can mediate the relationship between knowledge-oriented leadership and innovative behaviour; and knowledge-sharing climate and innovative behaviour. The implication of these results will be presented in discussion section.
    Keywords: innovation behaviour; knowledge-oriented leadership; knowledge-sharing climate; knowledge-sharing behaviour.
    DOI: 10.1504/IJKMS.2022.10052803
  • Uncovering the gap between intention and behaviour towards knowledge sharing: evidence from a hybrid healthcare institution   Order a copy of this article
    by Umut Uyan, Musa Şanal 
    Abstract: This study set out to test an integrative model towards knowledge sharing (KS) practices in health institutions, which have recently been referred to as knowledge-intensive organisations. The model assesses the relative contributions of various organisational and relational factors in explaining knowledge sharing intention (KSI), as well as the moderating effects of both socio-cognitive factors and the nature of knowledge to be shared on the relationship between KSI and knowledge sharing behaviour (KSB). The data utilized in the research were obtained from a health institution designed as a public-private partnership through the survey questionnaires. Findings suggest that highly formalised and hierarchical organisational structures negatively affect KSI, whereas constructive communication climate and organisational integration enhance it. The relationship between facilitating tools and technologies, which is the last of the organisational factors examined, and KSI was non-significant. Two out of the three relational factors, trust and affiliation, positively predicted KSI, but no statistically significant relationship was found between normative beliefs and KSI. Finally, the results suggest that the perceived reciprocity eases the translation of the intention towards KS into actual sharing behaviour, whereas the perceived power loss weakens the mentioned relationship.
    Keywords: healthcare knowledge management; HKM; knowledge sharing; healthcare knowledge sharing; knowledge sharing barriers; intention-behaviour gap.
    DOI: 10.1504/IJKMS.2022.10053046
  • The impact of social media use on organisational performance through knowledge management   Order a copy of this article
    by Gabriel Gonçalves Sampaio, Ariel Behr, Mauricius Munhoz De Medeiros, Andrea Raymundo Balle 
    Abstract: Knowledge in organisations is seen as a source of competitive advantage. Organisations have used social media (SM) as a communication tool due to benefits of this use for knowledge management (KM). SM is expected to optimise KM processes, increasing organisational performance (OP). This study aims to analyse the impact of SM use on KM processes and OP. Through a survey, data were collected from 325 respondents. The results show that the use of SM impacts the OP and that the processes of acquisition, conversion, and application of knowledge support this relationship. However, the impact of knowledge protection on OP was not significant and did not mediate SM use. The research model contributes to KBV by understanding SM use’s impact on KM processes and these processes in OP. This study’s results indicate the need for future studies to understand why the relationship between knowledge protection and OP has not been confirmed.
    Keywords: social media; knowledge management; organisational performance; structural equation modelling; mediation analysis.
    DOI: 10.1504/IJKMS.2023.10053433
  • Proposing a hybrid fuzzy model to consider knowledge management challenges in supply chain: case study   Order a copy of this article
    by Ahmad Morshedi, Navid Nezafati, Sajjad Shokouhyar, Mehrab Tanhaeean 
    Abstract: The steel industry is considered the second most vital industry in Iran after oil and petrochemical industry. Correspondingly, KM implementation is encountered with challenges and obstacles leading to cost enhancement and resources annihilation. This study aims at reducing the uncertainty made by expert judgments in the procedure of KM implementation using linguistic degrees. In this paper, a fuzzy theory is used to decrease the linguistic inaccuracy and the vagueness of human judgment. Firstly, challenges of KM were identified in the literature. Then, challenges corresponding to steel industry SC were finalised, short-listed and merged by expert judgment through Delphi fuzzy method. Also, new solutions were proposed by experts to cope with KM challenges. Afterwards, the fuzzy analytical hierarchy process (FAHP) is exploited to rank and weight determination of challenges and solutions. Using the fuzzy inference system (FIS) for improving KM implementation and managing the challenges is the next stage.
    Keywords: knowledge sharing; supply chain; steel industry; rule-based fuzzy; Delphi fuzzy; fuzzy analytical hierarchy process; FAHP.
    DOI: 10.1504/IJKMS.2023.10053434
  • Doing without knowing: an exploration of knowledge management in think tanks   Order a copy of this article
    by Sammar Javed, Moheeb Abualqumboz, Jim Bamford, David Bamford 
    Abstract: The management of knowledge in think tanks (an under-represented research context) implies participants’ awareness of knowledge management tools and techniques. To date, research on knowledge management presumes that organisations are fully aware of formal knowledge management practices. The research examines the process of knowledge management within Pakistani think tanks to explore if both tacit (informal) and explicit (formalised) knowledge management practices exist, and whether they are independent of the knowledge workers’ awareness of these practices. Data was collected through interviews, observations, and extensive document collection and then analysed using a knowledge-based view. The results show that Pakistani think tanks are managing both tacit and explicit knowledge independently of an awareness of the existence of the tools and techniques that are available to do so. This paper contributes to existing knowledge management literature by providing a framework for knowledge management independence and explaining the phenomenon. The paper provides practical and social implications that relate to think tanks and similar institutional contexts.
    Keywords: knowledge management; Pakistani think tanks; awareness; social policy; knowledge management independence.
    DOI: 10.1504/IJKMS.2023.10053544
  • Retaining customers through knowledge sharing: the mediating role of market orientation   Order a copy of this article
    by Mohammad Suleiman Awwad, Noor Muhammad Al-Nasraween 
    Abstract: This study aims to investigate the impact of knowledge sharing on customer retention and the mediating role of market orientation in commercial banks in Jordan. This study provides a new perspective to marketing literature within the context of emerging markets about the antecedents of customer retention by introducing the concept of knowledge sharing and the mediating impact of market orientation. To achieve the objectives of the study, a questionnaire was designed, based on previous studies, as the main tool for collecting data. A total of 120 completed questionnaires were collected from commercial banks' employees and analysed using partial least square (PLS) method. The results indicated that knowledge sharing has a positive impact on customer retention. Market orientation dimensions (customer orientation, competition orientation, and inter-functional coordination) have a direct impact on customer retention and partially mediate the impact of knowledge sharing on customer retention.
    Keywords: knowledge sharing; market orientation; customer retention; commercial banks; Jordan.
    DOI: 10.1504/IJKMS.2022.10048792
  • Quality and social capital management in technological alliances: a knowledge management view   Order a copy of this article
    by Tiziana Priede-Bergamini, Cristina López-Cózar-Navarro, Sonia Benito-Hernández 
    Abstract: Literature has shown that cooperation through alliances is an interesting strategic decision, since it allows competitiveness, improves knowledge, innovative results and good performance. Several studies have focused on identifying the main factors affecting inter-firm cooperation. This paper aims to improve knowledge in this line of research with aspects less covered in the literature by examining empirically the relationship of technological cooperation alliances with quality and social capital management, differentiating between vertical, horizontal and institutional cooperation, according to the nature of the chosen partner. The analysis is developed with a sample of 1,848 companies in the manufacturing sector, using a binary logistic regression to evaluate the existence of dependency relationships between the analysed variables. Results show that there is a positive relationship between business cooperation and the implementation of quality controls in the case of cooperation with suppliers, customers and competitors; however, not so in the case of cooperation with institutions.
    Keywords: cooperation; knowledge management; quality management; social capital management; partner.
    DOI: 10.1504/IJKMS.2022.10049150
  • The role of absorptive capacity and NIH syndrome in external knowledge sourcing and innovative performance: an empirical pilot study on open innovation practices of Morrocan industrial SME   Order a copy of this article
    by Asiya Galiulina, Samira Touate 
    Abstract: The purpose of this paper is to evaluate in a Moroccan context the impact of firms' openness in terms of external knowledge search strategies on their innovation performance, and with the relationship being mediated by absorptive capacity. In addition, the moderating effect of negative attitudes towards external knowledge (not invented here syndrome) has been tested. To do so, we have used the quantitative analysis method, mobilising a hypothetical-deductive approach. The empirical verification of hypotheses was led via the SMART PLS software. The findings of our research support two hypotheses, meaning that openness in terms of external knowledge search strategies increases absorptive capacity and promotes the innovative performance of firms. However, two other hypotheses were rejected, so that negative attitudes towards external knowledge (NIH syndrome) do not moderate the relationship between openness in terms of external knowledge search strategies and absorptive capacity; as well as absorptive capacity does not lead to innovative performance directly.
    Keywords: open innovation; inbound open innovation; NIH syndrome; external knowledge sourcing; absorptive capacity; innovative performance.
    DOI: 10.1504/IJKMS.2022.10051003
  • Organisational learning problems and implementation concerns in project-based organisations   Order a copy of this article
    by Rufaidah Y. AlMaian, Amani S. Bu-Qammaz 
    Abstract: The purpose of this paper is to investigate the organisational learning problems and implementation concerns in project-based organisations. The study aims to understand why the problems concerning learning and knowledge management are repeated in every project, reveal the barriers to learning from previous projects and barriers to implementing organisational learning (OL), and describe the practices that can improve OL in the organisation. Fifteen structured interviews were conducted to investigate OL in project-based organisations. The results were classified based on the controllability into internal and external problems and barriers, and the suggested OL improvement practices were grouped in the multilevel 4I framework. The study concluded the importance of building a culture for knowledge sharing and providing an environment of trust and motivation to support OL. Finally, the paper suggests a framework that can be implemented by project-based organisations to examine their OL and to suggest OL strategies that fit their resources and capabilities.
    Keywords: project-based organisations; construction organisations; qualitative data analysis; constant comparative method; CCM; 4I framework; multilevel; organisational learning; knowledge management.
    DOI: 10.1504/IJKMS.2023.10051614
  • Dynamic capabilities for value creation from AI innovation ecosystem: a comparison between IFLYTKE and Amazon   Order a copy of this article
    by Yu Chen, Yantai Chen, Yanlin Guo 
    Abstract: Artificial intelligence (AI) is an important driving force for a new trend of scientific and technological revolution and industrial reform. This paper analyses the dynamic capabilities for value creation from AI innovation ecosystem and proposes a research framework: institutional environment-dynamic capabilities-ecosystem stage. Based on the empirical evidence from double case study in the typical AI ecosystem, IFLYTEK and Amazon, our research leads to the following three main conclusions: 1) the difference of institutional environment has an important impact on the development of AI ecosystem; 2) combination of dynamic capabilities can enable AI leading enterprises to promote ecosystem and comprehensive use of dynamic capabilities can promote ecological partners to participate in value creation; 3) different stages of innovation ecosystem development have different effects on dynamic capacities for value creation. Dynamic capabilities are vital for AI leading enterprises to maintain competitive advantage. As for practical implications, this research provides guidance on how to build dynamic capabilities of AI ecosystem, and gives enlightenment to how AI can construct dynamic capabilities for value creation to achieve sustainable development.
    Keywords: dynamic capabilities; value creation; innovation ecosystem; artificial intelligence; case-study analysis.
    DOI: 10.1504/IJKMS.2022.10050895