International Journal of Knowledge Management Studies (5 papers in press)

Regular Issues

• Can firms have a knowledge-based CSR personality? A matrix typology  
  by Saju Valliara Jose, Krishna Venkitachalam 
  Abstract: Extant literature in corporate social responsibility (CSR) is broad and prevailed by empirical studies, but the conceptual understanding of the relationship between the firms knowledge of social responsibility and practices seems scanty. The literature evidence that tried to classify firms based on their CSR personality from a knowledge perspective is quite limited, and hence the motivation of the research gap in this paper. The paper develops a conceptual level matrix model based on the review of pertinent theoretical work of stakeholder theory in the context of social responsibility literature. Following on, a matrix typology of four CSR personality types of defectors, accidentals, hypocrites, and apostles are proposed in the paper. As the study is at a conceptual level, future research could empirically test and refine the CSR personality typologies model in multiple contexts. Finally, some concluding remarks on the need for an understanding of the typology of firms based on CSR practices and knowledge (i.e., know-how) and related implications are presented.
  Keywords: corporate social responsibility; CSR; matrix model; CSR personality; CSR knowledge; CSR practices.
  DOI: 10.1504/IJKMS.2023.10058263
   
  
• Empirical study of knowledge management and student empowerment for employability  
  by Satyendr Singh, Vijay Prakash Sharma, Surya Prakash, Nandita Choudhary 
  Abstract: This article explains the association between knowledge management (KM) and student empowerment (SE) in education strategy to address the issues in the current education system for sustainable higher studies. It seeks to identify the correlation between KM and student employability (SEP) in today’s education system. This empirical study is created on a survey conducted among 130 respondents. A research model based on the hypothetical associations between various dimensions of KM like knowledge creation (KC), knowledge transfer (KT), knowledge storage (KS), knowledge sharing (KSH), knowledge extraction (KE), and dimensions of knowledge application (KAP). It was found that this industry is unwilling to invest time in training freshers. This study explores KM aspects for education enhancement and studies ways to improve students' employability in higher education. It provides a guideline and noble relational theory to present a more practical approach for designing courses and training sessions at higher education institutions (HEIs).
  Keywords: knowledge management; KM; higher education; student empowerment; SE; students employability; SEP; information technology; IT.
  
  
• Knowledge management practices learned from the COVID-19 pandemic: a case of knowledge-intensive organisation  
  by Shouhong Wang 
  Abstract: The COVID-19 pandemic has impacts on the working environment and cultures of knowledge-intensive organisations. This case study explores positive practices of knowledge management learned from the COVID-19 pandemic in three aspects. First, the COVID-19 pandemic has driven smart working in knowledge-intensive organisations. Knowledge-intensive organisations can take advantage of the change in knowledge management through stimulating knowledge flows using information technologies. Second, transformational and transactional leaderships of knowledge management are the key to success of smart working in the knowledge-intensive organisation. Third, full digitalisation in knowledge-intensive organisations using digitalised documents repositories and knowledge management enables the organisational learning to make remote work effective. The positive practices of knowledge management developed in response to the COVID-19 pandemic can continuously applied to knowledge management in the long-term of development of knowledge-intensive organisations.
  Keywords: knowledge management; case study; knowledge-intensive organisation; higher-education; business education; smart working; COVID-19.
  
  
• Organisational sustainability through human resource information system  
  by Rinku Sanjeev, Nidhi Shridhar Natrajan, Snigdha Dash 
  Abstract: Workforce has always been important than all tangible and intangible resources available to an organisation. In the digital age, the millennial prefers the digital way of working and communicating. Thus, adopting technology trends in an organisation is inevitable for competitive advantage. The present scenario also focuses on the sustainable approach to carry out various processes. Sustainable business process and workforce can be maintained and achieved through human resource information system (HRIS). The use of HRIS not only enhances process efficiency but also reduces waste along with the cost of process and supports overall environmental friendliness. The study focuses on the role of HRIS in achieving sustainability and explores the role of digital culture as a mediator in the relationship between HRIS and organisational sustainability. The proposed model is based on the technical organisational and environmental theory, which covers holistic approach for achieving organisational success in alignment to the SDG goals.
  Keywords: human resource information system; HRIS; technical organisational and environmental theory; culture; organisational sustainability; structural equation modelling.
  
  
• Significance of knowledge management process and customer relationship management for stimulating innovation capability: empirical analysis, PLS-SEM approach  
  by Umair Zia, Jianhua Zhang, Du Xiaoyun, Liu Jinyan 
  Abstract: This article explores the connections between customer relationship management, the knowledge management process, and the capacity to create new products and services. This explains firms’ precise sequence to successfully integrate CRM and KMP operations. The study investigation conducted regression and mediation analysis on lower-order and higher-order components with SmartPLS 3.2.9. Over 88 businesses in China were involved in gathering these statistics. In this particular research, a total of 287 different questionnaire surveys were investigated. According to the results, it would seem that knowledge management is significantly impacted by customer relationship management (CRM). The customer knowledge management process unites the capacity for innovation with managing customer relationships. The results of this study will be helpful to executives in gaining a better grasp of the interaction between customer, knowledge, and innovation perspectives.
  Keywords: customer relationship management; knowledge management process; innovation capability.