International Journal of Healthcare Technology and Management
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International Journal of Healthcare Technology and Management (3 papers in press)
Stakeholder identification and salience in purchasing: an empirical study from UK hospitals by Christos Papanagnou, Pearce Madhlambudzi Abstract: The lack of systematic processes for stakeholder identification and the omission of key stakeholders in UK hospitals cause significant delays in purchasing processes. This is reinforced by the strict tender processes that follow in making their purchases as a matter of assurance of fairness and competition. This paper presents a descriptive analysis of decision-making processes when the public hospitals purchase diagnostic equipment and discovers how the hospitals use stakeholder identification and salience during the purchase of diagnostic equipment. With the aid of purposeful case studies and semi-structured interviews, we explore how stakeholder salience is concentrated on the administrative personnel who have the role to implement organisational policy, and technical experts who make sure that the right equipment is bought. Lastly, this study provides an insight into how stakeholder groups share the premises of the public hospitals decision-making processes by considering the attributes of power, urgency, legitimacy, and proximity. Keywords: purchasing; procurement; stakeholder identification; stakeholder salience; United Kingdom; healthcare economics and management; NHS Trust; hospital management; decision-making; diagnostic equipment; semi-structured interviews.
Physicians' perceptions of electronic medical records: the impact of system service quality, and generation/experience gaps by Shin-Yuan Hung, Makoto Nakayama, Charlie Chen, Fang-Lan Tsai Abstract: Electronic Medical Record (EMR) systems are complex, organisation-wide information systems involving stakeholders in various medical fields and responsibilities. Assessing the usefulness of EMR, therefore, is not straightforward. Using SERVQUAL, this study assesses the relationship between perceived EMR service quality and the perceived usefulness (subjective belief), expectation (judgment), and satisfaction (affect) of EMR systems. Data were obtained from 338 physicians in 10 medical centres and 15 regional hospitals in Taiwan. The results show that physicians perceived EMR service quality has a much stronger effect on non-affect outcomes than on an affect-based antecedent like satisfaction. Owing to the complexity of EMRs, a beneficial assessment of EMRs requires the clinical experience of individual physicians and an organisational perspective on how EMRs facilitate their tasks. Keywords: electronic medical record systems; SERVQUAL; continuance intention; beneficial assessment of EMRs; subjective belief; non-affect outcomes.
Perspectives of Mass Customisation and Modularisation in Health Service Delivery: A Scoping Review by Katariina Silander, Anna Sarkilahti, Paulus Torkki, Antti Peltokorpi, Maija Tarkkanen, Minna Kaila Abstract: Background: Mass customisation and modularisation are considered means to enhance patient-centredness and control increasing healthcare expenditures. Purpose: The purpose of this study is to identify existing knowledge regarding the application of mass customisation and modularisation in healthcare delivery while focusing specifically on outcomes. Methods: A scoping review was conducted with various combinations of search terms using Scopus. Nearly 2000 studies were identified of which 18 met inclusion criteria. Patient experience, customisation, and the economic impact on service delivery was analysed. Results: Mass customisation and modularisation may be applicable in healthcare. The model may increase patient satisfaction. However, more knowledge of the outcomes of mass customisation is needed. As the number of studies in this area is limited, more empirical mixed methods research on the implementation and outcomes of mass customisation is needed to understand the expected benefits and to determine the possible effects on patient satisfaction and financial implications. Keywords: mass customisation; modularisation; healthcare; health services; customisation; personalisation; services; scoping review