Forthcoming Articles

International Journal of Hospitality and Event Management

International Journal of Hospitality and Event Management (IJHEM)

Forthcoming articles have been peer-reviewed and accepted for publication but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.

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International Journal of Hospitality and Event Management (2 papers in press)

Regular Issues

  • Online travel agencies and hotels an evaluation of their inter-organisational relationship success under the purview of agency theory   Order a copy of this article
    by Arun Kumar 
    Abstract: Travel intermediaries in the past worked as traditional agents to the hotels and they used to work under so-called ‘principal-agent relationship’ framework. Today, due to the latest technological advancements, travel agents prefer to become online travel agents and have risen to a strong entity in the supply chain. This research aims to analyse the current state of IOR between OTAs and hotels from the perspective of hoteliers in tourist hill stations in India. This study explores the relationship success taking into consideration trust, commitment, coordination, communication, and formalisation as constructs to assess the RS. The study is based on a sample size of 384 respondents, mostly hotel managers. The data analysis includes exploratory factor analysis, confirmatory factor analysis, and structural equation modelling. The results indicated that hotels have positive and satisfied inter-organisational relationship with OTAs. However, hotels do not experience complete trustworthiness and share weak coordination in their relationship.
    Keywords: online travel agents; OTAs; hotels; inter-organisational relationship; IOR; agency theory; exploratory factor analysis; EFA; confirmatory factor analysis; CFA; structural equation modelling; SEM.
    DOI: 10.1504/IJHEM.2025.10072395
     
  • Profiling social media-engaged tourists: a systematic review and pathways forward   Order a copy of this article
    by Jijun Chen, Ying Lu, Yeonjung Kang, Pei Zhang 
    Abstract: With the rise of mobile usage, social media has transformed how people search for, share, and use travel-related information. Against this backdrop, this study examines social media-engaged tourists (SMTs) who utilise social media to acquire or share information for hospitality and tourism purposes. The study collected 165 empirical articles published in the five years preceding the pandemic. A systematic narrative review, guided by customer and criminal profiling methods, was conducted to develop a comprehensive profiling framework. The framework depicts SMTs’ personal, social-psychological, and behavioural characteristics, as well as the interrelated relationships among these characteristics and external influential factors. This study not only enriches the understanding of tourist behaviour in the digital era but also provides practical insights for customer profiling across hospitality, tourism, and other service industries. We further propose a future research agenda to deepen the evolving role of social media in shaping tourist experiences and decision-making.
    Keywords: social media; hospitality and tourism industry; tourist profiles; customer profiling; criminal profiling method.
    DOI: 10.1504/IJHEM.2025.10075904
     

 

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