Forthcoming Articles

International Journal of Hospitality and Event Management

International Journal of Hospitality and Event Management (IJHEM)

Forthcoming articles have been peer-reviewed and accepted for publication but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.

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International Journal of Hospitality and Event Management (One paper in press)

Regular Issues

  • Online travel agencies and hotels an evaluation of their inter-organisational relationship success under the purview of agency theory   Order a copy of this article
    by Arun Kumar 
    Abstract: Travel intermediaries in the past worked as traditional agents to the hotels and they used to work under so-called ‘principal-agent relationship’ framework. Today, due to the latest technological advancements, travel agents prefer to become online travel agents and have risen to a strong entity in the supply chain. This research aims to analyse the current state of IOR between OTAs and hotels from the perspective of hoteliers in tourist hill stations in India. This study explores the relationship success taking into consideration trust, commitment, coordination, communication, and formalisation as constructs to assess the RS. The study is based on a sample size of 384 respondents, mostly hotel managers. The data analysis includes exploratory factor analysis, confirmatory factor analysis, and structural equation modelling. The results indicated that hotels have positive and satisfied inter-organisational relationship with OTAs. However, hotels do not experience complete trustworthiness and share weak coordination in their relationship.
    Keywords: online travel agents; OTAs; hotels; inter-organisational relationship; IOR; agency theory; exploratory factor analysis; EFA; confirmatory factor analysis; CFA; structural equation modelling; SEM.
    DOI: 10.1504/IJHEM.2025.10072395
     

 

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