International Journal of Applied Systemic Studies (12 papers in press)
An approach to evaluate service quality in polytechnic education institutes (PEIs): A case study
by Pramod Kinker, Rajeev Jain, Amit Raj Singh, Rakshit Kumar Singh
Abstract: The aims of the study are to identify and evaluate the quality of service perceived by students and teachers. Hypothesis have been formulated and tested to examine for service quality gaps in of polytechnic education institutes (PEIs) of Madhya Pradesh, India. A Kano methodology has been used to prioritise service quality factors. The SERVQUAL method has been used to identify the gap between service rendered and service as perceived by students and teachers. The hypothesis has been evaluated using statistical tools. It has been reported that there is significant difference between rendered service quality and expectations of students. There is a need of improvement in service quality factors such as academic excellence, library, infrastructure, career counselling, etc. Further, curriculum structure, physical entities, assessment, feedback and reward need to be improved to encourage more enrolment. The study may help in polytechnic education planners, policy makers, practitioners managers and administrators to improve the service quality in PEIs. The proposed study incorporates the expectations of students and teachers for improvement in service quality in PEIs.
Keywords: polytechnic education institutes; PEIs; service quality factors; Kano model; SERVQUAL; hypothesis testing.
Biomedical Signal Processing For Health Monitoring Applications: A Review
by Shilpa Sonawani, Kailas Patil, Prabhu Natarajan
Abstract: Biomedical health monitoring systems are evolving rapidly and using non-invasive and cost effective sensors. These systems can monitor physiological parameters of the body to monitor health conditions and provide feedback. These new generation systems can use advance technologies to build intelligent systems for health monitoring and timely diseases detection and diagnosis. Biomedical signal processing and analysis of the patterns in the signals plays important role in building efficient systems, life sciences and research and is rapidly expanding in this domain. This review paper is significant as no existing review paper is giving complete information on biomedical signal processing phases as a whole. It makes four contributions, first, it gives activity flow for developing biomedical signal processing systems. Second, reviews various recent applications researched and kinds of low cost, non invasive sensors used for biomedical health monitoring. Third, categorization and enlisting of signal processing techniques like signal sampling, segmentation, filtering, feature extraction, dimensionality reduction and machine learning techniques in healthcare domain. Fourth, it reviews challenges in using signal processing techniques and gives future perspectives which can be helpful for the researchers to use advance techniques to build intelligent systems for reliable decision making.
Keywords: Biomedical signal processing; Signal preprocessing; Biologicals signals; Review.
Managerial Self-actualization in the Era of Business Intelligence
by John Thanopoulos, Nikolaos Papazoglou, Despoina Caminis
Abstract: The new technological evolution has influenced the global business with the use and application of business intelligence tools that provide information accuracy and conformity to managerial decisions, leading to organizational efficiency and corporate performance. In the global business environment, there is a need of social awareness for the improvement of the human wellbeing. Managers need to create a knowledge base with the purpose to understand the needs of the global society. This paper aims to present literature insights, from both philosophical and IT dimension, proposing initial research undertakings that should enhance our understanding of the new managerial self-actualization era. Thus, it is argued that corporate performance is a well-balanced combination between technological trends and human values based on the self-actualization continuous managerial decision process.
Keywords: business intelligence; self-actualization; corporate performance; global managers; decision-making; social intelligence; machine intelligence.
Inventory Automation Practices and Productivity: A Study on Steel Manufacturing Firms
by Rashmi Ranjan Panigrahi, Duryodhan Jena, Padma Charan Mishra
Abstract: The purpose of this study is to explore the relationship between inventory automation practices (IAP) and the productivity of steel manufacturing firms. The study also explores the mediation effect of knowledge of IAPs on the relationship between IAP and firms productivity (FP). Study based on data, collected from 287-key officials of three manufacturing firms of Odisha, India using a structured questionnaire. SPSS and Amos software were used for data analysis. Data were processed through the test of validity and reliability and subsequently, structural equation modelling (SEM) was applied to test the hypotheses. The research findings revealed that IAP has a significant positive impact on the productivity of manufacturing firms. It is also found that knowledge of IAP is partially mediating the above relationship. It will add to the existing body of knowledge and further help practitioners to understand the importance and relationships of inventory automation practices in steel manufacturing firms.
Keywords: inventory management; steel manufacturing firms; inventory automation practices; firm productivity; structural equation modelling; India.
Transmission of COVID-19 through Asymptomatic Individuals
by Nita Shah, Ankush Suthar, Purvi Pandya
Abstract: The rapid emergence of the Coronavirus disease 2019 (COVID-19) has already taken on pandemic proportions, resulting thousands of deaths around the world. In the present manuscript, a mathematical model is proposed to investigate the current outbreak of the COVID-19. The model includes multiple transmission pathways and emphasises the role of asymptomatic and symptomatic infected population in the spread of this disease. To predict upcoming situation and a detail analysis of the spread of COVID-19 outbreak, basic reproduction number is calculated using publicly reported data from three different countries, where outbreak is at pick (USA), initial level (India) and it controlled up to certain level (Japan). Analytical and numerical results of the model indicate that current on-going outbreak of COVID-19 would remain endemic if we do not proceed with extreme vigilance due to the serious risk it poses around the globe.
Keywords: COVID-19; asymptomatic transmission; mathematical model; basic reproduction number; numerical simulation.
Cryptocurrencies:from Characteristics to Behaviours
by Rui Gonçalves, Leandro Ferreira Pereira, Renato Lopes Da Costa, Álvaro Dias, Natália Teixeira
Abstract: Over the past few years, cryptocurrencies have been increasingly spoken and have become a global phenomenon known. Their high volatility and lack of regulation makes these investments very risky, and even though these coins are often associated with criminal activities, an increase on the number of investors is visible every day. Most of the published studies explain the technology behind cryptocurrencies, however, there was no published study that aims to understand what kind of profile these investors have and what are their motivations or expectations. Based on a questionnaires and interviews presented to the investors, this study concluded that there are two separate investor profiles and also understood what are their motivations and expectations for the future. It was also possible to see what vision regulators, private equities and corporate banking have for this new type of currency and if they consider them as a valid mean of payment.
Keywords: cryptocurrencies; investors; financial companies; Bitcoin.
Special Issue on: 15HSSS Enhancing Systemic Business Intelligence
The Value of Formative Evaluation in an Education Program.
by Dimitris Tsipianitis, Georgios Mandellos
Abstract: Evaluation is a process that compares the results with the target, an initial situation with the final one. Evaluate means making an assessment based on some measure or information and referring to some criteria. The Formative evaluation is a process which used by trainers and trainees and provides feedback on updating current teaching and learning methods in order to improve trainers achievement in relation of teaching goals. In this case study a research was carried out using the technic of Formative Evaluation in order to evaluate two thematic areas with the cooperation of the programs leaders. The aim of the study was to extract conclusions and opinions about the programs value, the achievement goals and the organization implementation requirements and how all this results will been feed backed to program managers and policy makers with the appropriate information which are necessary to adopt appropriate corrective interventions for programs quality improvement.
Keywords: Formative Evaluation; Education; Feedback; Communication; Quality.
Exploring quality models applied to Small and Medium Enterprises (SMEs)
by George Sainis, Athanasios Kriemadis, Ioanna Thomopoulou
Abstract: Quality can be defined as the never-ending improvement of a firms extended process (Goh, 2000). Quality is initially introduced in a company through quality assurance (ISO). It involves the organizations gaining of a third partys approval for the quality system it implements.
People, continues improvement, processes and customers are the main elements used by TQM to establish a quality environment (Price and Chen, 1993). The idea to adopt a quality model (MBNQA, EFQM) may be a way to increase a companys value but there are also shortcomings with these models. They are expensive, not considering the real needs of an SME, because they were design for large companies and appeals mainly to those and not to an SME terminology. According to Dandekar et al., (2012) a quality model for an SME should be simple, systematic, easy to understand, outlined and providing a planning tool for its implementation. A model should be applicable to different industries, different cultures and different economic environments. What one should look from a model is to be capable of identifying the TQM components and how these are connected to each other to realize the successful implementation of TQM.
As being denoted by Saunders and Preston (2006) a series of models have been developed to examine the level of TQM application, but as they pointed out, all of them were more descriptive, meaning that they were not presenting the logical relationships that exist between each and every different component used in the models. The Joiners model (the triangle-1995) and the Jurans model (the trilogy-1989), the Oaklands overall framework for excellence model, the Demings innovative model, and the ISO 9001:2015 model as well as the Saunders and Preston S-P model are some of the models presented in this paper that have been considered as suitable for all different size of companies and in particular to SMEs.
The use of a quality model will give the structure that an ISO certified SME should accomplish. It will identify the spread of TQM applicability that is how wide TQM could be applied to different fractions and environmental factors that a company and an SME need to change. These changes will make them achieve a successful implementation of quality and TQM in particular.
Keywords: TQM; SMEs; CSF; ISO; Quality; Performance.
Implementing the Deming Management Method
in Public Administration: A Systemic Approach
by ANASTASIA SIOUTOU, Thanos Kriemadis, Athanasios Verdis, Antonios Travlos
Abstract: William Edwards Deming, as a managerial theorist of Quality Management, captured the essence of his philosophy in 14 points for management, establishing a structured management system for continuous improvement of procedures, products and services, leadership for change, satisfaction of internal and external customers, cooperation with suppliers, empowering human resources, continuous training, encouraging self-improvement and setting the framework of Total Quality Management and other Quali-ty Management systems. The primary purpose of this study was to evaluate to what ex-tent Deming Management Method is being implemented in Greek Public Administra-tion. The findings of this study showed that Deming Management Method is applied to a mediocre extent in Greek Public Administration, and thus, recommendations for fur-ther improvement were introduced.
Keywords: Quality Management; Deming Management Method; Public Administration.
The Architecture of Nonlocal Semantics for Artificial General Intelligence
by Alexander Raikov
Abstract: This paper addresses the issue of providing Artificial Intelligence (AI) models by the nonlocal semantics that reflects non-formalizable and weak formalizable aspects of human consciousness and unconsciousness. Emotions, feelings, thoughts, insights, and transcendental state of mind cannot be formalized. But these aspects have to be taken into account during decision-making and analytical conversations with AI support. Trying to represent the aspects using traditional cognitive architectures, logical ontology, knowledge base, and so on are finishing in a formalized way. The decision of the problem in our opinion can be carried out in an indirect way or taking into consideration the peculiarities of the structures of nonlocal effects in outside spaces such as cosmic spaces and quantum fields. For this, it requires to introduce the concepts of nonlocal cognitive semantics. The paper suggests the approach by which this idea can be implemented during modelling in advanced AI, or Artificial General Intelligence (AGI).
Keywords: artificial intelligence; chaos; entanglement; cognitive semantics; quantum fields; nonlocal semantics.
Organizational resilience through the adaptation of process-aware information systems - A system dynamics approach
by Panagiotis Papaioannou, Rallis Antoniadis, Nikitas Assimakopoulos
Abstract: Organisations, seen as sociotechnical systems, are in close interaction with process-aware information systems, not only in an operational sense but also in terms of resilience. The ability of the latter to adapt to external or internal challenges affects the resilience of the whole organisation. This exploratory study aims at finding the resilience dynamics in such complex systems. To this end, the systemic perspective provides useful insights. Employing the concept of requisite variety, we treat disaster events and business challenges as variety deficiencies that need to be addressed through an adaptation process. System Dynamics provides the means to create models that describe and simulate the resilience dynamics of the whole system. The study concludes that resilience and adaptation are a matter of knowledge leverage, while the simulation model highlights the effect of knowledge leverage in the adaptation process.
Keywords: Resilience; Process-aware information systems; Sociotechnical Systems; System Dynamics.
A Business Intelligent (BI) Connection between Quality and Evaluation methods. Case Study.
by Georgios Mandellos, Dimitris Tsipianitis
Abstract: Information and knowledge represent the fundamental wealth of an organization. Enterprises try to utilize this wealth to gain competitive advantage when making important decisions such as a projects acceptance. An evaluation is performed to define the projects quality level. The BI theories help someone to accept or reject the proposed Quality Management Plan in order to target projects results. But do have all the evaluation methods the same reliability? rnThis paper evaluates the projects quality using the questionnaires method. We will intelligently try to investigate how each questionnaires administration method (paper or online) defines a projects quality giving reliable results. We tried to investigate the quality of the University educational process. The results of the data analyses, shows that the administration method have a significant effect on overall results. Thus, the quality check of a project using questionnaires, needs attentive design, trying to avoid points that introduce uncertainties and are able to spoil the real opinion of the respondents.rn
Keywords: business intelligence; information technology; people’s opinion; surveys; people’s behavior.