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Quality Education, Social Cohesion and Active Labour Market Policies. A case study from a Southern European island state by Mark Anthony Camilleri Abstract: Societies can benefit from the delivery of inclusive education, lifelong learning as well as from active labour market policies. Therefore, this paper reviews the relevant literature on the provision of quality education for social cohesion. Afterwards, it analyses the latest socio-economic policies that are being implemented in the smallest European island state of Malta. The findings suggest that the Maltese Governments labour market policies are increasingly targeting vulnerable individuals who are not in employment, education or training, including women and migrant workers, among others. At the same time, the policy makers are striving in their endeavours to attract more students in higher and vocational education to reduce the number of early school leavers. In conclusion, this contribution implies that the pursuit towards continuous improvements in quality education and in social cohesion can create a virtuous cycle of productivity outcomes, including job creation and societal well-being. Keywords: quality education; sociology; social inclusion; social cohesion; social equity; labour market; Malta; EU2020.
The effect of service climate and internal marketing on organizational citizenship behavior and customer orientation of service providers (case of study: travel and tourism agencies in Tehran) by Sara Esmaeili, Mahrokh Mokhtaran Abstract: For more than three decades, marketing professionals and thinkers believed that business performance is affected by market orientation. Market orientation is the heart of modern marketing strategy and management and a business that increases its market orientation will improve the market performance. The purpose of the present research is to examine the effect of the organization's service climate and internal marketing on the organizational citizenship behavior and customer orientation of the service providers. The method of the research is a survey-descriptive one and the population includes the tourism and travel agencies in Tehran and 200 samples were collected using the convenience sampling. To collect data, library and field studies are used. The period of the research covers 5 months of the fall and winter 2018. To analyze the data and test the hypotheses, the structural equations model is used. The results showed that the organization's service climate significantly and positively affects the organizational commitment, internal marketing has a significant positive effect on organizational commitment, and organizational citizenship behavior and customer orientation of the employees have a significant positive effect on the customer orientation of the employees. Keywords: Service climate of the organization; Internal marketing; Customer orientation of service providers; Tourism and travel agencies.