Forthcoming and Online First Articles

Asian Journal of Management Science and Applications

Asian Journal of Management Science and Applications (AJMSA)

Forthcoming articles have been peer-reviewed and accepted for publication but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.

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Asian J. of Management Science and Applications (3 papers in press)

Regular Issues

  • Evaluating the mediating relationship of social inclusion between digital financial inclusion services, and MSE development in Malaysia   Order a copy of this article
    by Muhammad Farhan Jalil 
    Abstract: Malaysias primary development policy agendas include the digitalisation of financial inclusion, social inclusion, and the considerable development of small businesses, although the relationship between them has received relatively little attention in the policy and scholarly literature. Therefore, the purpose of this research is to determine the impact of digital financial inclusion services in promoting micro and small enterprises (MSEs) in Malaysia. Moreover, this study also aims to investigate the mediating effect of social inclusion in relationships. The study was cross-sectional using structured questionnaires and data were collected from 531 MSEs drawn from five different states in Malaysia. Moreover, statistical analysis of the data was done using AMOS-21. The results generated from the research revealed that digital financial inclusion services significantly and positively create impact the development of MSEs in Malaysia, and social inclusion complimentary partially mediates the relationship.
    Keywords: financial inclusion; digital financial services; social inclusion; micro and small enterprises; MSE; structural equational modelling.
    DOI: 10.1504/AJMSA.2022.10051316
  • Data-driven cooking planning system for improving customer time satisfaction   Order a copy of this article
    by Shuya Sawa, Kotomichi Matsuno, Takahiro Ohno, Yoshikuni Edagawa, Takaaki Kawanaka, Shinya Takata 
    Abstract: In recent years, there has been a growing tendency to place much value on service, and restaurants have no choice but to provide more personalised services than ever before that. Especially in fine dining restaurants, customers enjoy the overall experience at their mealtime. On the other hand, previous research on scheduling food preparation basically focuses only on rational efficiency and does not fully take into account the customers eating pace, which is one of the significant factors contributing to the customer experience. In this study, therefore, we developed a cooking scheduling system that takes the progress of both customers eating time and cooking progress into account, we verified its effectiveness through numerical experiments. What is more, we propose a next-generation food serving system to improve customer time satisfaction using our system.
    Keywords: cooking scheduling; customer satisfaction; operations research; restaurant management.
    DOI: 10.1504/AJMSA.2022.10051709
  • The contingency and mediation relationships among internal capabilities, external partnerships, and service variety in manufacturing enterprises   Order a copy of this article
    by Jian Wang, Yike Sun, Xiaoyu Wu, Jie Gao 
    Abstract: Service variety (SV) is increasing with the changing customer requirements, and how to support it may be impacted by the internal and external factors of manufacturing firms, i.e., three types of internal capabilities in design, manufacturing, and market, two types of external partnerships (EP) with suppliers and customers. How these factors impact SV is important for the strategy formulation of service operations. Two hypotheses are proposed and tested with empirical research on the matching relationships among SV, internal capabilities, and EP. Structural equation modelling (SEM) and qualitative comparative analysis (QCA) were adopted for examining the configurations among the above factors. The results suggested the EP play an important mediation role between internal capabilities and SV. Three kinds of configuration between internal capabilities and EP during SV were identified, i.e., R&D oriented, manufacturing oriented, and market oriented. At last, suggestions were proposed on the formulation and implementation of service operations strategy.
    Keywords: service variety; SV; internal capability; external partnership; contingency relationships; mediation effect.
    DOI: 10.1504/AJMSA.2022.10053651