Calls for papers


International Journal of Services Technology and Management
International Journal of Services Technology and Management


Special Issue on: “Service Management in China”

Guest Editor: Professor Shunzhong Liu, Northeast Normal University, The People’s Republic of China

Service management has received increasing interest in developed countries in recent years, but there is a scarcity of literature in this area for developing countries such as China. With China’s accession to the WTO, which implies a further opening of its service market, world attention is increasingly focused on the service industry in China. Service management is a critical element of improving global competitiveness in the Chinese service industry, but is poorly understood.

This special issue of IJSTM provides a focused and timely forum for researchers to explore issues concerning service management in China. In line with the objectives of the journal, we seek papers that will improve the decision making and practice of service firms in China. A wide variety of papers in empirical research, case research and analytical models focusing on the key issues of the theme of this special issue will be considered for publication. The special issue is especially interested in those related topics related to knowledge intensive business services.

Subject Coverage
Potential topics include, but are not limited to:
  • Service concepts and strategies
  • Service marketing and innovation
  • New service development and process design
  • Service supporting facilities
  • Service supply chain management
  • Service project management
  • Service quality management
  • Service system design, operations and management
  • Forecasting demand for service
  • Service security and reliability
  • Information technology and communication in services
  • Service delivery, deployment and maintenance
  • Human resources and development in services

Notes for Prospective Authors

Submitted papers should not have been previously published nor be currently under consideration for publication elsewhere

All papers are refereed through a peer review process. A guide for authors, sample copies and other relevant information for submitting papers are available on the Author Guidelines page

Important Dates

Manuscript due: 1 January, 2008

Notification: 1 April, 2008

Final manuscript due: 1 June, 2008