Calls for papers


International Journal of Services Operations and Informatics
International Journal of Services Operations and Informatics


Special Issue on: "Service Innovation Design"

Guest Editor: Jay Lee, University of Cincinnati, USA

Innovation is not an option for today’s industry. For the past decade, globalisation and transformation of the industrial economy has produced vast new challenges for industry. As the practice of product design has expanded both in economic and social impact and in technological complexity, so have the demands upon innovative service systems. Industry R&D has changed its traditional corporate R&D model to a more globally integrated and customer-centric R&D. Companies are looking for ways to add increasing innovation into their products to deliver value-added services to their customers with an expanded business bottom line.

Most companies are still clinging to what we call the invention model, centred on a bricks-and-mortar product development R&D infrastructure. However, the world's innovation landscape has changed. Innovation is not just about new product development; it also refers to the creation of new value-added services to transform better productivity and performance. For example, GE Medical changed its name to GE Healthcare Technologies to expand its business opportunities. Companies such as IBM and Apple are also transforming to be smart service business leaders.

The goal of this special issue is to address the transformation of today’s products into innovative product-service systems. Due to the rapid growth in methodologies, tools, intelligence, and technologies, this special issue will offer an appropriate contribution to service sector entities as well as service users’ daily lives.

The issue provides a global forum for presenting academically-thorough research and case studies in both theoretical development and applied research in the area of service innovation design. Its purpose is to discuss the robust development of state-of-the-art customer-centric service designs through technology-enabled methodologies and tools. Distinctively, it intends to disseminate research in the service science from customer-centric service experience designs that directly address the issue of capturing and meeting the hidden customer needs in today’s global and connected product and service infrastructure.

Subject Coverage
Suitable topics include but are not limited to:
  • Issues, gaps, and unmet needs in product and service innovation
  • Service business trends and transformation
  • Innovative business models for product-service system design
  • Strategies and tools for product to service transformation
  • Qualitative and quantitative design tools for product and service innovation
  • Design of future smart service systems and business
  • E-service trends, mechanisms, tools, and case studies
  • E-enabled and infotronics technologies for service business design
  • Closed-loop life cycle designs for product and service systems

Notes for Prospective Authors

Submitted papers should not have been previously published nor be currently under consideration for publication elsewhere. (N.B. Conference papers may only be submitted if the paper was not originally copyrighted and if it has been completely re-written).

All papers are refereed through a peer review process. A guide for authors, sample copies and other relevant information for submitting papers are available on the Author Guidelines page

Important Dates

Full paper deadline: 31 December, 2009

Notification of acceptance and review results: 1 March, 2010

Revised submission deadline: 1 May, 2010

Final acceptance: 15 May, 2010