Calls for papers


International Journal of Services, Economics and Management
International Journal of Services, Economics and Management


Special Issue on: "Service Quality Management in Developing and Newly Industrialised Nations"

Guest Editors:
Dr. Keng-Boon Ooi, University Tunku Abdul Rahman (UTAR), Malaysia
Dr. Alain Yee-Loong Chong, INTI University College, Malaysia

This call for papers seeks both empirically-based and theory-based contributions addressing quality management, with emphasis on developing countries. The concept of quality management is not something new. For many organisations, it is no longer an issue of whether they would like to implement quality management, but instead how it is to be implemented. Although quality concepts were discussed in manufacturing industries in the past, it has also been studied in service sector in recent years.

Quality management concepts are common in many developed nations, but this may not be the case in developing countries. Although the manufacturing sector is traditionally the main driving forces in developing countries’ economy, many developing countries have also slowly progressed from manufacturing towards the service sector. Many factors are related to the adoption of quality management concepts, and these factors could be different from the developed countries. This special issue wishes to solicit new contributions from the academic to enhance our knowledge in service quality management and at the same time to give meaningful input to the practitioners.

Subject Coverage
This special issue covers all aspects of service quality management, including but not limited to the topics and areas listed below:
  • Service quality management in e-business
  • Service quality management in information technology
  • Quality management and service culture
  • Quality management and customer satisfaction in service sector
  • Comparative research on quality management between service sector and manufacturing sector
  • Quality management and service productivity
  • Quality management and public service
  • Quality in service operations management
  • Quality management in service industries
  • Service quality management and public economics
  • Marketing aspects of service quality
  • Service quality management and innovation.
  • Service quality management and hospitality economy

Notes for Prospective Authors

Submitted papers should not have been previously published nor be currently under consideration for publication elsewhere

All papers are refereed through a peer review process. A guide for authors, sample copies and other relevant information for submitting papers are available on the Author Guidelines page

Important Dates

Submission deadline: 15 August 2009 (extended)

Notification of acceptance: 15 September, 2009

Final paper submission deadline: 1 December 2009