
International Journal of Value Chain Management
2009 Vol.3 No.4
Special Issue on Innovation in Business Value Chain Management
Guest Editors: Professor Bruce Chien-Ta Ho, Professor Peter A.C. Smith and Professor Jayanthi Ranjan
Pages | Title and author(s) |
335-345 | A research framework using SERVQUAL instrument to analyse the quality of services provided by private institutions of higher learning in MalaysiaArivalan Ramaiyah, Jeya Chandra Malar Jayaprakash, Ahmad Nurulazam Md. Zain DOI: 10.1504/IJVCM.2009.031764 |
346-355 | Service quality in cosmetic industryP. Pinakapani, M.S.R. Sesha Giri, K. Sruti DOI: 10.1504/IJVCM.2009.031765 |
356-373 | An institutional analysis of Chinese business relationshipsAntony Drew, Anton Kriz DOI: 10.1504/IJVCM.2009.031766 |
374-385 | Pricing and cost recovery of urban water supply in Mangalore City Corporation area – a case studyNagendra Sanoor DOI: 10.1504/IJVCM.2009.031767 |
386-400 | Celebrity endorsement – a competitive tool for brand positioningG. Muruganantham, S. Kaliyamoorthy DOI: 10.1504/IJVCM.2009.031768 |
401-410 | Techniques, process and enterprise application for e-CRM using data miningJayanthi Ranjan, Vishal Bhatnagar DOI: 10.1504/IJVCM.2009.031769 |
411-430 | Financing of small scale enterprises (SSEs): a survey of literatureSushma Rani Verma, B.S. Bodla DOI: 10.1504/IJVCM.2009.031770 |
431-445 | Business excellence in global corporations through emotionally intelligent leadershipSanjay Kumar Singh, B.S. Sahay DOI: 10.1504/IJVCM.2009.031771 |