International Journal of Value Chain Management (IJVCM) Inderscience Publishers - linking academia, business and industry through research

International Journal of Value Chain Management

Special Issue on Innovation in Business Value Chain Management

Guest Editors: Professor Bruce Chien-Ta Ho, Professor Peter A.C. Smith and Professor Jayanthi Ranjan

Pages	Title and author(s)
335-345	A research framework using SERVQUAL instrument to analyse the quality of services provided by private institutions of higher learning in Malaysia Arivalan Ramaiyah, Jeya Chandra Malar Jayaprakash, Ahmad Nurulazam Md. Zain DOI: 10.1504/IJVCM.2009.031764
346-355	Service quality in cosmetic industry P. Pinakapani, M.S.R. Sesha Giri, K. Sruti DOI: 10.1504/IJVCM.2009.031765
356-373	An institutional analysis of Chinese business relationships Antony Drew, Anton Kriz DOI: 10.1504/IJVCM.2009.031766
374-385	Pricing and cost recovery of urban water supply in Mangalore City Corporation area – a case study Nagendra Sanoor DOI: 10.1504/IJVCM.2009.031767
386-400	Celebrity endorsement – a competitive tool for brand positioning G. Muruganantham, S. Kaliyamoorthy DOI: 10.1504/IJVCM.2009.031768
401-410	Techniques, process and enterprise application for e-CRM using data mining Jayanthi Ranjan, Vishal Bhatnagar DOI: 10.1504/IJVCM.2009.031769
411-430	Financing of small scale enterprises (SSEs): a survey of literature Sushma Rani Verma, B.S. Bodla DOI: 10.1504/IJVCM.2009.031770
431-445	Business excellence in global corporations through emotionally intelligent leadership Sanjay Kumar Singh, B.S. Sahay DOI: 10.1504/IJVCM.2009.031771