Title: Toward the user-commitment continuum: establishing the importance of realisation

Authors: Alexander McLeod; Mark G. Simkin; John M. Week

Addresses: Health Information Management Department, Texas State University, San Marcos, Texas, USA ' Information Systems, University of Nevada, Reno, Nevada, USA ' Nevada Air National Guard, Reno, Nevada, USA

Abstract: Understanding how users learn and become committed to a new information system helps developers design better implementation methods and academics identify the factors influencing that commitment. The authors propose the idea of a user continuum, in which 'learning' and 'use' increase commitment over time and are influenced by a variety of change events. We develop a model of commitment and examine the first stage. To test this model, the authors focused on the first phase of a major enterprise resource planning (ERP) implementation at a military installation, proposed a series of testable hypotheses, and used a participant survey with partial least squares analysis to measure the effects of user awareness, information transfer, and recognition on user realisation of the system. Pre- and post-training results showed model R2's of .77 and .57, respectively, and increases in the initial stage of user commitment was statistically significant.

Keywords: user commitment theory; realisation; user awareness; information transfer; recognition; technology acceptance; cognitive processes; systems implementation; user continuum; enterprise resource planning; ERP implementation; military installations; partial least squares; PLS; learning; training.

DOI: 10.1504/IJLT.2016.077521

International Journal of Learning Technology, 2016 Vol.11 No.2, pp.134 - 155

Received: 08 May 2021
Accepted: 12 May 2021

Published online: 04 Jul 2016 *

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