Toward the user-commitment continuum: establishing the importance of realisation Online publication date: Mon, 04-Jul-2016
by Alexander McLeod; Mark G. Simkin; John M. Week
International Journal of Learning Technology (IJLT), Vol. 11, No. 2, 2016
Abstract: Understanding how users learn and become committed to a new information system helps developers design better implementation methods and academics identify the factors influencing that commitment. The authors propose the idea of a user continuum, in which 'learning' and 'use' increase commitment over time and are influenced by a variety of change events. We develop a model of commitment and examine the first stage. To test this model, the authors focused on the first phase of a major enterprise resource planning (ERP) implementation at a military installation, proposed a series of testable hypotheses, and used a participant survey with partial least squares analysis to measure the effects of user awareness, information transfer, and recognition on user realisation of the system. Pre- and post-training results showed model R2's of .77 and .57, respectively, and increases in the initial stage of user commitment was statistically significant.
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