Title: Public sectors' perception on critical relationship factors in IS/IT outsourcing: analysis of the literature and a Delphi examination

Authors: Bobby Swar; Junghoon Moon; Gohar Feroz Khan

Addresses: SolBridge International School of Business, 151-13 Samsung 1-Dong, Dong-gu, Daejeon 300-814, South Korea. ' Program in Regional Information, College of Agriculture and Life Sciences, Seoul National University, San 56-1 Sillim-dong, Seoul, 151-742, South Korea. ' Department of Media and Communication, YeungNam University, 214-1, Dae-dong, Gyeongsan-si, Gyeongsangbuk-do, South Korea

Abstract: The outsourcing of information system or information technology (IS/IT) in the public sector has become an accepted management practice recently. Despite of this increasing practice IS/IT outsourcing in the public sector has faced tough challenges resulting in failures of many of them. Researchers suggest a good relationship between the client and vendor as a vital requisite for the success of IS/IT outsourcing. In this regard, this study identifies and ranks the critical relationship factors in IS/IT outsourcing through the public sectors' perception using a 'ranking-type' Delphi method.

Keywords: information systems; information technology; IS outsourcing; IT outsourcing; outsourcing relationships; public sector; Delphi technique; critical relationship factors; ranking.

DOI: 10.1504/IJSTM.2012.048032

International Journal of Services Technology and Management, 2012 Vol.17 No.1, pp.1 - 21

Available online: 17 Jul 2012 *

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