Authors: Jung-Lang Cheng
Addresses: Department of Industrial Engineering and Management, College of Engineering, Cheng Shiu University, No. 840, Chengcing Rd., Niaosong Dist., Kaohsiung City 83347, Taiwan
Abstract: The purpose of this paper is to explore a Six Sigma implementation that combines quality acceptance with business performance using the Q × A = E model and questionnaire survey method. The paper begins with a review of the literature on Six Sigma and its key factors, followed by a theoretical framework that is developed via an empirical study of a Taiwanese firm. The results of the Six Sigma measurement system proposed in this paper show that each organisation has a unique management position when initiating a Six Sigma project. The Q × A = E model can be used to obtain valuable insights about Six Sigma implementations and firms should be able to achieve better management decisions after conducting self-assessments using the model.
Keywords: six sigma; quality management; quality culture; aerospace industry; Taiwan; self-assessment.
International Journal of Management Practice, 2012 Vol.5 No.2, pp.190 - 204
Published online: 28 Jun 2012 *Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article