An empirical study of a Six Sigma implementation: an application of the Q × A = E model
by Jung-Lang Cheng
International Journal of Management Practice (IJMP), Vol. 5, No. 2, 2012

Abstract: The purpose of this paper is to explore a Six Sigma implementation that combines quality acceptance with business performance using the Q × A = E model and questionnaire survey method. The paper begins with a review of the literature on Six Sigma and its key factors, followed by a theoretical framework that is developed via an empirical study of a Taiwanese firm. The results of the Six Sigma measurement system proposed in this paper show that each organisation has a unique management position when initiating a Six Sigma project. The Q × A = E model can be used to obtain valuable insights about Six Sigma implementations and firms should be able to achieve better management decisions after conducting self-assessments using the model.

Online publication date: Thu, 28-Jun-2012

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