Title: Employees' behaviour towards surveillance technology implementation as an information assurance measure in the workplace

Authors: Jengchung V. Chen, Paul Pfleuger Jr.

Addresses: Institute of Telecommunications Management, National Cheng Kung University, 1 University Road, Tainan 701, Taiwan. ' Department of Applied Languages for Interpretation and Translation, Chang Jung University, 396 Chang Jung Road, Gui-ren, Tainan 711-01, Taiwan

Abstract: Based on Deterrence Theory (DT), Theory of Planned Behaviour (TPB) and Self-Regulation Theory, this study is dedicated to better understanding the causes of employees| reactions to recent popular surveillance devices in workplace. Unlike previous studies, this paper takes another role of such surveillance technology into account: the means of information assurance recognised by employers. The three theories from different disciplines are used to explain complex human reactions by clarifying major conceptions in the electronic monitoring workplace such as perceived control and illusion of control. A research framework is proposed to call for future empirical research.

Keywords: electronic monitoring; deterrence theory; theory of planned behaviour; TPB; self-regulation theory; information ethics; information assurance; employee reactions; workplace surveillance technology.

DOI: 10.1504/IJMED.2008.018764

International Journal of Management and Enterprise Development, 2008 Vol.5 No.4, pp.497 - 511

Published online: 16 Jun 2008 *

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