Title: Determining an appropriate product-service system management to encourage firms' sustainability: a conceptual framework (case for Indonesian industrial estate firms)

Authors: Christina Wirawan; Gatot Yudoko; Yuliani Dwi Lestari

Addresses: School of Business Management, Bandung Institute of Technology, Jalan Ganesha 10, Bandung 40132, Indonesia; Industrial Engineering Department, Universitas Kristen Maranatha, Jl. Prof drg. Suria Sumantri 65, Bandung 40164, Indonesia ' School of Business Management, Bandung Institute of Technology, Jalan Ganesha 10, Bandung 40132, Indonesia ' School of Business Management, Bandung Institute of Technology, Jalan Ganesha 10, Bandung 40132, Indonesia

Abstract: The product-service system (PSS) is a concept that helps firms to protect the environment. It can create the opportunity for a new business model as well as develop social community by diminishes tangible products consumption and replace it with a bundle of products and services innovatively. If determine appropriately, PSS can bring competitive advantage as well as sustainability to firms. To determine the suitable bundle of products and services, firms need to study their resources, capabilities and core competencies. In this article, we built a conceptual framework for industrial estate firms that have limited products to sell but play important role in national development and to determine the suitable PSS to gain sustainability, specifically for the case of Indonesian industrial estate firms by means of an in-depth literature review and secondary data supporting.

Keywords: capabilities; core competence; Indonesian industrial estate firm; product-service system; PSS; resource; sustainability.

DOI: 10.1504/IJPSPM.2020.109300

International Journal of Public Sector Performance Management, 2020 Vol.6 No.4, pp.488 - 507

Received: 22 Aug 2018
Accepted: 28 Oct 2018
Published online: 03 Sep 2020 *

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