Authors: José Manuel Villamarín-García
Addresses: GISTIC Research Group, Department of Systems and Industrial Engineering, Universidad Nacional de Colombia, Sede Bogotá, Carrera 30 No. 45–03, Bogotá, Colombia
Abstract: Researches on business intelligence (BI) show that there is still a high failure, sub-utilisation, and abandonment rates to its implementation. Factors related to organisational collaboration (OC) could contribute to the success of this kind of solutions. According to the multi-methodology proposed by Mingers (2006), the research was carried out in four stages: appreciation, analysis, assessment, and action. This way, a systematic literature review, a survey application to people who have participated in BI research and/or implementation projects, an exploratory factorial analysis, a composite additive indexes analysis and; finally, a Pearson's correlation analysis was developed. It resulted in 14 factors grouped in five dimensions showing that both intra and inter-organisational factors, contribute to the success of BI solutions from a managerial-organisational perspective.
Keywords: business intelligence; BI; collaboration; organisational collaboration; inter-organisational collaboration; intra-organisational collaboration; key success factors; success factors; BI success.
International Journal of Business Information Systems, 2020 Vol.33 No.1, pp.103 - 131
Received: 31 Jul 2017
Accepted: 17 Mar 2018
Published online: 30 Jan 2020 *